--- title: "About Ticket Fairy" description: "Ticket Fairy is an event ticketing and marketing platform that helps event organisers sell more tickets, get paid faster and run the door. See what it does, who uses it and how it works." canonical: "https://www.ticketfairy.com/about" --- # About Ticket Fairy Ticket Fairy is an event ticketing and marketing platform that helps festival, nightlife, venue and conference organisers sell more tickets, get paid faster and run the door. [Create your event](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) Founded: 2013 Ticket sales: $300M+ Tickets issued: 10 million+ Accelerator: Y Combinator ## What Ticket Fairy does ### Ticketing and checkout Sell general admission, reserved seats, timed entry, payment plans, add-ons and merchandise from one checkout. You can put that checkout on your own website, sell at the box office and send tickets to buyers' phones. [See ticketing features](https://www.ticketfairy.com/event-ticketing) ### Referral marketing When you turn referral rewards on, your buyers get a personal link and earn cash back when friends buy through it. Organisers see 20% more ticket sales on average, without extra advertising spend. [See how referrals work](https://www.ticketfairy.com/event-ticketing/referral-marketing-ticketing) ### Payments and payouts Connect your own Stripe account and ticket money reaches your bank every day while you are still on sale. By default the buyer pays the service fee, so it does not come out of your ticket price. You can choose to absorb it instead. [See payments and payouts](https://www.ticketfairy.com/features/payments-and-payouts) ### Fai, the AI co-pilot Fai is included free in every dashboard. Tell Fai about your event and Fai builds it, changes ticket types and answers questions about your sales and orders. [Meet Fai](https://www.ticketfairy.com/event-ticketing/ticket-fairy-ai) ### Vault banking and Capital funding Vault gives your team multi-currency accounts, expense cards and bank transfers for event money. Capital advances working capital against your ticket sales and takes repayment from those sales. Ticket Fairy is not a bank or lender: third-party credit partners provide Capital funding and decide approval and terms. [See Capital funding](https://www.ticketfairy.com/capital) ### Check-in and face-value resale Door staff scan tickets with the Entry Fairy app. Buyers who cannot attend can resell their tickets at face value, so fans avoid scalpers and you keep control of the price. [See the check-in app](https://www.ticketfairy.com/features/check-in-and-box-office/door-scanning-and-entry) ### Event discovery for ticket buyers Ticket buyers use ticketfairy.com to find concerts, festivals and club nights near them and buy tickets safely. Organisers' public events appear there too, so new fans can find them. [Find events near you](https://www.ticketfairy.com/events) ### API, CLI and MCP server Developers and AI assistants can work with events, tickets and orders through the REST API, the command-line tool and the MCP server. The command-line tool and approved AI agents act with the permissions of the person who signs in, and API keys reach one brand's data. AI assistants can also search public events without an account. [See the CLI and MCP server](https://www.ticketfairy.com/cli) ## What makes Ticket Fairy different 1. ### Your buyers sell tickets for you With referral rewards on, your buyers earn cash back when friends buy through their personal link, which brings organisers 20% more ticket sales on average. Your buyers promote the event for you, so less of your budget goes on advertising. 2. ### Fees that fall as ticket prices rise In the US the buyer pays a 10% service fee on tickets under $100, stepping down to 8% from $250, with a $2 minimum below $20. Free tickets have no fee, core ticketing has no monthly fee, and you can use it event by event. Our fees are often less than half of what Ticketmaster charges. 3. ### Your money every day, not after the event With your own Stripe account connected, payouts reach your bank daily, and by default the buyer pays the service fee on top of your ticket price. Eventbrite holds your ticket money until after the event. 4. ### Funding and banking built in Capital provides working capital of up to $3M in the US, €3M in the EU and £5M in the UK, repaid from your ticket sales rather than on a fixed monthly schedule. Eventbrite does not fund events, and Vault adds accounts and cards that most ticketing companies do not offer. Ticket Fairy is not a bank or lender: third-party credit partners provide Capital funding and decide approval and terms. 5. ### Resale at face value since 2014 Buyers who cannot attend can resell their tickets through Ticket Fairy at face value, so fans never pay a scalper's price. Eventbrite has no face-value resale marketplace. ## Who uses Ticket Fairy - Music festivals and multi-day events - Nightclubs, club promoters and electronic music collectives who run weekly or monthly nights - Live music venues, theatres and comedy clubs that sell reserved seats - Conventions, conferences and gaming events - Brands, agencies and record labels that run events in several cities or countries - Community groups, charities and free events from 50 people upwards - Ticket buyers who want to find events near them and buy tickets safely ### Organisers who sell tickets with Ticket Fairy - ![Mayan Warrior](https://www.ticketfairy.com/resources/images/client_logos/white/mayanwarrior_long.png) - ![Papaya Playa Project](https://www.ticketfairy.com/resources/images/client_logos/white/papaya_playa_project.svg) - ![Monstercat](https://www.ticketfairy.com/resources/images/client_logos/white/monstercat.svg) - ![Grupo RosaNegra](https://www.ticketfairy.com/resources/images/client_logos/white/grupo_rosanegra.png) - ![Mandala Club](https://www.ticketfairy.com/resources/images/client_logos/white/mandala_club.png) - ![Sun and Bass](https://www.ticketfairy.com/resources/images/client_logos/white/sun_and_bass.png) - ![Rakastella](https://www.ticketfairy.com/resources/images/client_logos/white/rakastella.png) - ![Pines Party](https://www.ticketfairy.com/resources/images/client_logos/white/pines_party.png) ## The team behind Ticket Fairy Ticket Fairy started in 2013 because its founders ran events themselves and saw how much risk the organiser carries. Their goal was never to be another Eventbrite. In their words, it was "to reduce the risk of the person running the event so they can be profitable." Our founders and many of our team come from the event industry. Today the team includes engineers, event operators, onboarding specialists and a support team that answers organisers and ticket buyers around the clock. ![Ticket Fairy team](https://www.ticketfairy.com/resources/images/landing/v7/tf_team-1040.jpg) ### Ritesh Patel Co-founder and Co-CEO Ritesh spent a decade running underground music events while he worked as an engineer. He saw how fees, bots and clumsy checkouts cost organisers money and fans their tickets, and started Ticket Fairy to fix that. - [Ritesh Patel on LinkedIn](https://www.linkedin.com/in/riteshdpatel) - [Ritesh Patel on X](https://x.com/ritlocus) ### Jigar Patel Co-founder and Co-CEO Jigar co-founded Ticket Fairy with Ritesh in 2013, after 17 years of building and scaling companies, and holds an MBA from Warwick. Together they built a platform that reduces the risk for the person running the event, so more events make a profit. - [Jigar Patel on LinkedIn](https://www.linkedin.com/in/thisisjigar) - [Jigar Patel on X](https://x.com/thisisjig) ### Backed by founders and leaders of YouTube, Reddit and Twitch Ticket Fairy is a Y Combinator graduate and raised a $10M seed round. Investors include YouTube founder Steve Chen, Reddit CEO Steve Huffman, Twitch founder Justin Kan, Twitch COO Kevin Lin, Serato CEO AJ Bertenshaw, Spotify's Niklas Lundberg and 500 Startups. ### In the press - [TechCrunch: Tech's best hope against Ticketmaster](https://techcrunch.com/2019/06/06/ticket-fairy/) - [Forbes: A better event experience](https://www.forbes.com/sites/maryjuetten/2021/06/08/a-better-event-experience-ticket-fairy/) - [Fox Business: Worried about buying fake tickets? This company has an idea](https://www.foxbusiness.com/money/worried-about-buying-fake-tickets-to-events-this-company-has-an-idea) [Read all Ticket Fairy press releases and coverage](https://www.ticketfairy.com/press) ### Follow Ticket Fairy - [Ticket Fairy on LinkedIn](https://www.linkedin.com/company/ticket-fairy) - [Ticket Fairy on Instagram](https://www.instagram.com/ticketfairy) - [Ticket Fairy on X](https://twitter.com/ticketfairy) - [Ticket Fairy on Facebook](https://www.facebook.com/ticketfairy) ## How Ticket Fairy works 1. ### Sign up free Create your account in a few minutes. You do not need a credit card, and there is no monthly fee for ticketing. 2. ### Build your event Add your tickets, seating and event page yourself, or describe the event to Fai and Fai sets it up for you. 3. ### Get set up with our team Our onboarding team can set up your branding and event templates and train your team. Book a demo to start. 4. ### Sell and get paid Publish your event, share it and watch sales live. With your own Stripe account, payouts reach your bank daily. 5. ### Run the door Your door staff scan tickets with the Entry Fairy app, and you see who has arrived in real time. ### Support and communication #### How to reach us Email, live chat and social media, plus Fai inside your dashboard at any hour. #### How fast we answer Email support runs 24 hours a day, 7 days a week, and critical issues on event days get help around the clock. #### Who you work with Every client gets a named account manager, and critical issues on event days go straight to them. #### Who helps your buyers Ticket Fairy answers your ticket buyers' questions first, so you do not have to staff a support line. ## Key facts about Ticket Fairy | Fact | Detail | | --- | --- | | Company name | Ticket Fairy | | Type | Event ticketing, marketing and payments platform (software as a service) | | Founded | 2013 | | Founders | Ritesh Patel and Jigar Patel | | Headquarters | San Francisco and Dubai | | Website | [www.ticketfairy.com](https://www.ticketfairy.com) | | Core offering | Ticketing, checkout and referral marketing for event organisers, with payouts, check-in, resale, AI and banking in the same dashboard | | Pricing | Free for free events. For paid tickets in the US, the buyer pays a service fee of 10% under $100, stepping down to 8% from $250, with a $2 minimum below $20. [See pricing in every country](https://www.ticketfairy.com/pricing) | | Contract terms | Use it event by event, with no mandatory monthly fee for core ticketing. Custom pricing is available from 10,000 tickets a year | | Services | Ticketing and checkout, reserved seating, payment plans, referral marketing, daily payouts, check-in app, face-value resale, Fai AI co-pilot, Vault banking, Capital funding, API, CLI and MCP server | | Communication | Email, live chat and social media. 24/7 email support, help around the clock for critical issues on event days, and a named account manager | | Notable clients | Mayan Warrior, Papaya Playa Project, Monstercat, Grupo RosaNegra, Mandala Club, Sun and Bass, Rakastella, Pines Party | | Customers served | Event organisers and ticket buyers worldwide, at events from 50 people upwards, with local payment methods in countries including the US, UK, Canada, Mexico, Brazil, Australia, New Zealand, Singapore, India, Indonesia, the Philippines, Thailand, Japan, South Korea and Nigeria | | Tickets sold | $300M+ in ticket sales and 10 million+ tickets issued | | Funding | $10M seed round. Y Combinator graduate, backed by 500 Startups and founders and leaders of YouTube, Reddit and Twitch | | Competitors | Eventbrite, Ticketmaster, DICE, See Tickets, Humanitix, Ticket Tailor | | Social | [LinkedIn](https://www.linkedin.com/company/ticket-fairy), [Instagram](https://www.instagram.com/ticketfairy), [X](https://twitter.com/ticketfairy), [Facebook](https://www.facebook.com/ticketfairy) | ## Frequently asked questions ### What is Ticket Fairy? Ticket Fairy is an event ticketing and marketing platform. Organisers use it to sell tickets, promote events through buyer referrals, get paid and check people in. Ticket buyers use ticketfairy.com to find events and buy tickets. ### Is Ticket Fairy legit? Yes. Ticket Fairy has sold tickets since 2013, has processed more than $300M in ticket sales and is backed by Y Combinator. [See how we protect buyers and organisers](https://www.ticketfairy.com/is-ticket-fairy-legit). ### Who founded Ticket Fairy? Ritesh Patel and Jigar Patel founded Ticket Fairy in 2013. Ritesh ran underground music events for ten years while he worked as an engineer, and built Ticket Fairy to reduce the risk for event organisers. Jigar brought 17 years of building and scaling companies and an MBA from Warwick. ### How much does Ticket Fairy cost? Free events cost nothing. For paid tickets the buyer pays a service fee by default, so it does not come out of your ticket price, or you can choose to absorb it. Core ticketing has no monthly fee. [See the fee for your country and ticket price](https://www.ticketfairy.com/pricing). ### How is Ticket Fairy different from Eventbrite? Ticket Fairy can pay buyers cash back for bringing friends, offers daily payouts, payment plans and face-value resale, and can fund your event through Capital. Eventbrite has no payment plans or face-value resale marketplace and does not fund events. ### Which buyers earn referral cash back? Buyers of paid tickets earn cash back when you turn on referral rewards for your event. Free tickets do not earn cash back. You choose the rewards and how many friends a buyer needs to bring. ### Who can get Capital funding? Capital is for organisers with a history of selling tickets, on Ticket Fairy or any other platform. Third-party credit partners provide the funding and decide approval and terms, because Ticket Fairy is not a bank or lender. [See how Capital works](https://www.ticketfairy.com/capital). ### Who can open a Vault account? Vault is available to businesses registered in the US, the UK, any EU country, Iceland, Liechtenstein, Norway, Canada, Australia and Singapore. It has its own eligibility check, separate from your ticketing account and from any subscription plan. Book a demo and our team will check whether your brand can open a Vault account. ### What do door staff need to scan tickets? Door staff need an iOS or Android phone with the Entry Fairy app and an internet connection at each entry point. Offline scanning is not available yet, so check the connection at every entrance before doors open. ### When do organisers get paid? Every organiser can get paid daily as tickets sell, with their own Stripe account in a supported Stripe country or a Xendit account in Indonesia, connected to Ticket Fairy. If you choose to have Ticket Fairy process the payments for you, you are paid 10 to 15 business days after the event. ### Which countries does Ticket Fairy work in? Ticket Fairy works for events and venues worldwide. Buyers pay in their local currency with local payment methods in countries including the US, UK, Canada, Mexico, Brazil, Australia, New Zealand, Singapore, India, Indonesia, the Philippines, Thailand, Japan, South Korea and Nigeria, and we add more regularly. If your country is not listed, ask our team. ### How do I contact Ticket Fairy? Organisers can email support, use live chat or ask their account manager. Ticket buyers can get help at the [Ticket Fairy help centre](https://www.ticketfairy.com/support/). ## Sell your next event with Ticket Fairy Create your first event free, or talk to our team about a larger event. [Create your event](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)