Ticket Fairy

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Festival Ticketing Software

Festival Ticketing Platform, Box Office & Event Management System

We Empower Festival Organizers in Canada to Successfully Execute and Grow Their Events, Boost Ticket Sales and Streamline Operations

Get Daily Payouts for Cashflow

Increase Ticket Sales by 15-25%

Reduce Marketing Costs

Reward Ticket Buyers

Control Secondary Ticket Resale

Manage Multi-Day Passes

Implement Smart Access Control

Streamline Box Office Operations

Ticket Fairy festival management and box office dashboard

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No credit card, setup fees or subscription required

$375m USD of Tickets Sold for Amazing Events in Canada and Worldwide

Gareth Popham - Music Festival Owner, Northern Bass (10,000 Capacity)

"We decided to swap to Ticket Fairy 4 years ago after nearly 10 years with the same ticket provider, due to their vastly superior technology and innovation when it comes to the marketing of tickets.

The information you can get out of the backend on your ticket purchasers is also second to none."

Ticket Fairy is the leading festival ticketing platform in Canada designed to help festival organizers like you sell more tickets, optimize operations, and enhance the attendee experience for the most successful event.

Our robust event ticketing platform offers a wide range of features tailored to the unique needs of festivals, ensuring your event runs smoothly from start to finish, including a comprehensive box office solution and exceptional customer service.

Ticket Fairy is specifically designed with festival teams and their unique workflows in mind. We understand the complexities of managing large-scale events and have tailored our features to streamline your processes, from initial planning to post-event analysis.

This festival-centric approach ensures that every aspect of our ticketing platform aligns with the needs of festival organizers, promoters, and staff.

We support creating multiple ticket types (ticket classes and pricing tiers) to cater to different festival goers, making it easy for you to sell tickets online and manage fan entry efficiently.

Key Features of Ticket Fairy's Festival Ticketing Platform

Multi-Day Pass Management: Effortlessly create and manage different ticket types for complex, multi-day events, streamlining the process for organizers and tens of thousands of festival goers alike.
Advanced Access Control: Enhance security and reduce wait times with RFID wristbands, QR code scanning, and efficient check-in processes, ensuring smooth fan entry for all attendees.
Comprehensive Analytics: Make data-driven decisions with in-depth insights into ticket sales, attendee demographics, and marketing performance.
Integrated Marketing Tools: Create compelling event pages, launch targeted campaigns, and track results in real-time to boost ticket sales. Our platform serves as a complete event marketing platform for your festival, allowing you to reach your audience's email inbox with targeted email campaigns.
Flexible Event Payment Solutions: Maximize sales with support for major credit/debit cards, Afterpay/Clearpay, Klarna, Affirm, Apple Pay, payment plans, and mobile wallets. Our transparent pricing ensures you understand all payment processing fees upfront.
Customizable Branding: Tailor your event pages and ticketing experience to match your festival's unique identity and appeal to your target audience.
Volunteer Management: Efficiently coordinate and manage volunteer schedules, tasks, and communications.
Interactive Maps: Create and customize interactive venue maps to enhance attendee experience and navigation.
Ticket Fraud Prevention: Implement advanced security measures to prevent ticket fraud and ensure legitimate sales.
Box Office Management: Streamline on-site ticket sales and will-call operations with our integrated ticketing solution and box office management.
24/7 Customer Service: Our dedicated customer support team is available round-the-clock to assist you and your attendees with any issues or questions during the buying process and throughout the event.

Why Choose Ticket Fairy for Your Festival Ticketing Solution?

Proven Results: Trusted by top music festivals, food festivals, and film festivals worldwide, our event ticketing system and event management software have helped organizers increase ticket sales by 15-25% on average. Our ticketing solution is designed to optimize fan entry and enhance the overall festival experience.
24/7 Expert Support: Our dedicated team of event specialists provides round-the-clock guidance and customer support throughout your entire event lifecycle, ensuring your festival runs smoothly.
Scalable Solutions: From intimate gatherings to massive multi-day festivals, our software adapts to your unique needs and grows with your event, handling complex events with ease. Our ticketing solutions cater to festivals of all sizes.
Robust Security: Advanced fraud prevention, ticket scanning, and a 99.9% uptime guarantee ensure your event and data remain protected, giving you peace of mind.
High-Volume Ticketing: Our scalable servers and queuing system handle sudden spikes in traffic, keeping your ticket page online during high-demand periods, perfect for popular music festivals. This allows you to sell tickets online without interruption, even during peak times.
Team-Centric Design: Empower your entire festival team with role-based access to our comprehensive event management modules, all within a single platform, streamlining your event planning process.
Transparent Pricing: We offer clear, competitive ticketing fees with no hidden costs, allowing you to budget effectively and maximize your event's profitability. Our platform supports various discount codes to help you optimize your pricing strategy.
Repeat Attendance Boost: Our platform includes features designed to encourage repeat attendance, helping you build a loyal fan base for your festivals.
Efficient Box Office Management: Our integrated box office solution simplifies on-site ticket sales and improves the overall attendee experience.
Exceptional Customer Support: Our customer service team is trained to handle all aspects of festival ticketing, ensuring both you and your attendees receive top-notch assistance.

Streamline Payments and Improve Cash Flow

Ticket Fairy integrates with trusted payment gateways like Stripe, Xendit and Razorpay to provide secure, efficient transactions for both organizers and attendees. Benefit from flexible payout options:

Daily Deposits: Receive funds directly into your account for improved cash flow.
Post-Event Payouts: Opt for Ticket Fairy's payment processing with payouts 10-15 business days after the event.
Transparent Pricing: Enjoy clear pricing with no hidden fees.
Global Support: Multiple currencies and payment methods to maximize worldwide ticket sales.
On-Site Sales: Support for door sales at your festival box office.
Flexible Payment Options: Deposit schemes and payment plans to make ticket sales more accessible.

Customer Support and Equipment Provision

At Ticket Fairy, we go beyond just providing software. We offer comprehensive support and equipment to ensure your festival runs smoothly from start to finish:

On-Site Box Office Setup: We'll help you set up and manage on-the-day ticket sales using our advanced point-of-sale system.
Ticket Scanning Solutions: Utilize our Entry Fairy app for efficient and secure ticket validation at entry points.
Dedicated Support Teams: Our experienced professionals are on hand to ensure successful event execution from planning to wrap-up.
Festival Supervisors: For larger events, we can provide a dedicated festival gate and box office supervisor to oversee operations.
Equipment Provision: We offer ticket scanning devices to streamline your entry process and enhance security.
24/7 Assistance: Our support team is available round-the-clock to address any issues or concerns.

With Ticket Fairy's comprehensive support and equipment services, you can focus on creating an unforgettable festival experience while we handle the technical aspects of ticketing and entry management. Our goal is to ensure your event runs seamlessly, from the first ticket sale to the last attendee leaving the venue.

Advanced Ticket Management for Complex Festival Structures

Ticket Fairy's festival ticketing solution offers unparalleled flexibility in managing multiple ticket types, catering to the diverse needs of festival organizers and attendees alike:

Tiered Ticketing and Ticket Classes

General Admission (GA) and VIP Options: Easily create and manage different ticket tiers, from basic GA to exclusive VIP packages.
Early Bird and Regular Pricing: Set up automatic price increases as ticket tiers sell out, incentivizing early purchases.
Group Discounts: Offer special rates for bulk purchases to encourage group attendance.

Event Entry and Access Control

Ensure smooth and secure entry for your festival attendees with Ticket Fairy's advanced entry management solutions:

Efficient Ticket Scanning: Utilize our Entry Fairy app for quick and secure ticket validation at entry points, reducing queues and enhancing the attendee experience.
Digital Wallet Integration: Offer convenient ticket storage and access through Apple Wallet and Google Wallet, allowing attendees to easily retrieve their tickets on their smartphones for a seamless, contactless entry experience.
RFID Wristband Integration: Seamlessly integrate RFID technology for contactless entry, cashless payments, and enhanced security throughout your festival grounds.
Mobile Entry Options: Offer convenient mobile ticket options, allowing attendees to enter using their smartphones for a paperless, eco-friendly experience.
Access Control Management: Easily manage different access levels for various ticket types, ensuring VIPs and staff have appropriate permissions.
Multi-Gate Support: Coordinate entry across multiple access points, perfect for large-scale festivals with various entrances.
Real-Time Entry Analytics: Monitor entry flow in real-time, allowing for immediate adjustments to optimize the entry process.

With Ticket Fairy's comprehensive entry and access control solutions, you can ensure a secure, efficient, and seamless entry experience for all your festival attendees, setting the stage for an unforgettable event from the moment they arrive.

Multi-Day and Single Day Ticket Type Options

Multi-Day Passes: Create weekend or full-festival passes for extended events.
Single-Day Tickets: Allow attendees to choose specific days, perfect for multi-day festivals.
Combination Packages: Offer mixed options like "2 out of 3 days" passes for maximum flexibility.

Time-Sensitive and Dynamic Ticket Types

Scheduled Activation: Set specific dates and times for ticket types to become available or expire.
Limited-Time Offers: Create flash sales or limited-quantity ticket types to drive urgency.
Automated Price Changes: Schedule price increases or decreases based on dates or inventory levels.

Exclusive and Targeted Ticket Options

Hidden Ticket Types: Create private ticket options for VIPs, sponsors, or special guests.
Geo-Unlockable Tickets: Offer location-specific tickets, perfect for local promotions or regional pricing strategies.
Promo Code Access: Control access to certain ticket types through unique promotional codes.

Add-Ons and Upgrades

Merchandise Bundles: Allow attendees to add festival merchandise to their ticket purchase.
Experience Upgrades: Offer add-ons like fast-track entry, locker rentals, or parking passes.
VIP Upgrades: Enable attendees to upgrade their existing tickets to VIP status.

With Ticket Fairy's comprehensive ticket management system, you have the tools to create a ticketing structure that maximizes sales, enhances the attendee experience, and streamlines your festival operations. Our platform's flexibility ensures that you can cater to diverse audience preferences while optimizing your event's profitability.

Guest List Management and Complimentary Tickets

Efficiently manage your VIPs, industry guests, and complimentary attendees with Ticket Fairy's comprehensive guest list and comp ticket features:

Easy Guest List Creation: Quickly add and manage guests for your festival, including VIPs, media, and industry professionals.
Complimentary Ticket Allocation: Easily issue and track complimentary tickets for sponsors, partners, and special guests.
Multi-User Access: Allow different team members (and third parties such as sponsors)to manage specific guest lists, perfect for large festivals with multiple stakeholders.
Mobile Check-In: Use our Entry Fairy app for seamless guest list check-ins, reducing queues and enhancing the VIP experience.
Real-Time Analytics: Monitor guest arrivals and no-shows in real-time, allowing for better capacity management.
Automated Communications: Send personalized emails to guests with their ticket information and event details.
Custom Guest Categories: Create and manage different guest types (e.g., Artist, Media, Sponsor) for better organization and reporting.
Access Control Integration: Seamlessly integrate guest list data with your festival's access control systems for a smooth entry process.

With Ticket Fairy's guest list and complimentary ticket management tools, you can ensure a VIP experience for your special guests while maintaining full control and visibility over your festival's attendance.

Music Festival Management Software

Streamline your festival operations with Ticket Fairy's comprehensive music festival management tools:

Efficient Logistics Management: Run your festival logistics seamlessly using our specialized festival management tools.
Smart Contract Processing: Upload artist contracts and riders, and our system will automatically extract relevant information into our specialized festival operations dashboard.
Real-Time Operations Support: Provide hour-by-hour information to your ops team, enabling them to perform their job efficiently and effectively.
Equipment Analysis: Easily analyze the equipment needs across your entire artist lineup, ensuring you're always prepared.
Hospitality Management: Give your hospitality manager a full breakdown of artist requirements, ensuring VIP treatment for all performers.

With Ticket Fairy's music festival management software, you can focus on creating unforgettable experiences while we handle the complex logistics behind the scenes. From artist management to equipment coordination, our platform provides the tools you need to run a successful music festival.

Elevate Your Festival with Ticket Fairy

Take your event to new heights with Ticket Fairy's comprehensive festival ticketing platform and event management software. Our solution empowers you to:

Boost Ticket Sales: Leverage advanced marketing tools, referral programs, and multi-day pass options.
Scale Your Event: Grow from a boutique festival to tens of thousands of attendees.
Streamline Operations: Utilize intuitive management features, including volunteer management and interactive maps.
Enhance Attendee Experience: Create unforgettable moments with smooth entry processes and cashless payment options.
Make Data-Driven Decisions: Access real-time analytics and comprehensive reporting.
Efficient Scaling: Manage events of all sizes, from intimate gatherings to major music festivals.
Ensure Security: Implement advanced ticket fraud prevention measures.
Maximize Revenue: Utilize flexible pricing options and transparent ticketing fees.
Build Loyalty: Foster repeat attendance and create a loyal fan base for your festivals.
Optimize Box Office: Streamline on-site ticket sales and will-call management.
24/7 Customer Support: Benefit from our dedicated customer service team, available round-the-clock.

Join hundreds of successful festivals worldwide powered by Ticket Fairy. Whether you're organizing a music festival, food festival, or film festival, our event management software has you covered. Sign up now to start selling tickets online and transform your event management experience!

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Get Started Today

Like what you see? Create your free Ticket Fairy account now to sell tickets online . You can set up your own beautiful event page and start selling tickets online in just minutes, without needing to speak to anyone, but we're here when you need us!

It's never been easier to sell tickets online and execute a successful event. We give you all the tools you need to sell more tickets than ever before!

Our festival management software is designed to streamline the entire event planning process, from ticket sales and marketing to on-site operations and post-event analysis. Whether you're organizing a music festival, food festival, film festival, or any other type of event, Ticket Fairy has the features and flexibility to meet your needs.

You can book a training session with an account manger at any time to get the most out of our event ticketing platform, and execute your promotion and live event marketing strategy. We can even help you create a solid event marketing plan!

Create Your Event

Book a Demo Call

If you're still not sure our online ticketing platform meets your event or venue's needs, speak to one of our team and get all your questions answered.

They'll give you a demo of our features and show you the incredible results we've achieved for other events, venues, music festivals and concerts.

Think of us as a partner and consultant, not just an event ticketing software provider.

Once you're signed up and live, we'll also assign a team of account managers to you to maximize your results.

Enter your details and click on
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Choosing the Right Festival Ticketing Software for Your Event

Selecting the best festival ticketing system is crucial for efficiently managing your event. This comprehensive guide breaks down the key features, pricing, and service options to look for in festival ticketing software. Use this information to choose a platform that meets your festival's needs and budget, without any promotional bias. Our event ticketing platform offers a range of ticketing solutions to help you sell tickets online and manage fan entry with ease.

Key Takeaways

Effective festival ticketing software like Ticket Fairy provides extensive features such as multi-day passes, assigned seating, cashless payments, RFID wristbands for access control, and a mobile-friendly interface. These features can increase ticket sales by 15-25% for various event types including music festivals, food festivals, film festivals, beer festivals, and wine festivals. Our ticketing solution also includes powerful email campaigns to reach your audience effectively.
Advanced tools integrated into festival management software enhance event success by offering seamless integration with marketing efforts, customizable table maps, volunteer management, sponsorship management, vendor management, and features encouraging attendee engagement. These tools work together to create a comprehensive event marketing platform.
Cloud-based festival ticketing software streamlines the event planning process, allowing event organizers to manage box office operations, generate custom reports, and access real-time data from any device. This flexibility enables festival organizers to make data-driven decisions and optimize their events for maximum success, including improving fan entry and overall attendee experience.

As an event organizer, the choice of event ticketing software can make or break your festival. The best solutions allow you to sell tickets online, streamline your ticket sales, and manage large festivals with ease. With several event ticketing software options available in the market, it can be challenging to pinpoint the one that best suits your needs.

Ticket Fairy stands out for its comprehensive integrated system that goes beyond just selling tickets. It offers a plethora of features for managing ticket sales, analyzing marketing data, controlling access, and engaging with attendees. What makes it a favorite among event professionals is its ability to boost ticket sales by 15-25% through its unique referral system. Ticket Fairy's emphasis on enhancing sales and optimizing management strategies, including box office operations, has led to its widespread adoption in the event industry. Our ticketing solution also includes powerful email campaigns to help you reach your audience's email inbox effectively.

Key Features to Look For in Festival Ticketing Software

The right festival ticketing software should offer tools that not only streamline your event setup but also handle your ticketing needs with efficiency. Key features to look for include:

Support for multi-day passes and multi-day events
Wristband management and RFID access control for smooth fan entry
Customizable table maps and assigned seating
Multiple payment gateways including cashless payments and drink tokens
Event check-in and access control points
Analytics and reporting with custom reports
Email and social media integration for targeted email campaigns
Security and fraud prevention
A mobile-friendly interface
Integrated box office solution for on-site ticket sales and will-call management

These features are essential for music festivals, food festivals, film festivals, and other complex events that need advanced ticketing solutions. They can enhance the event experience for the attendees and ensure a successful event.

For example, multi-day pass support and wristband management can facilitate efficient ticketing and access control at multiple events, while customizable seating charts can prioritize guest comfort and improve the overall event experience. Access control solutions ensure secure entry and exit, preventing unauthorized access. These features provide the necessary flexibility and convenience for accommodating last-minute adjustments, contributing to the most successful event.

Evaluating Pricing and Support for Festival Ticketing Solutions

Not only features and functionality matter, but pricing and support provided by the ticketing platform are also significant factors to consider. Ticket Fairy, for example, offers:

A complimentary online event ticketing system for free events
A fee-per-ticket sold pricing model for paid tickets or NFT token-gated events
Service fee percentages that go down as the ticket price goes up (in addition to payment processing costs)

This pricing model is in line with other platforms such as Eventbrite.

When it comes to support, Ticket Fairy provides:

Round-the-clock customer support
Well-prepared staff to promptly address any technical issues or glitches
A dependable resource for inquiries as they arise

This ensures a smooth experience for all your events, including complex events, in-person events, and your next event, on your event page.

Festival Management Software: Essential Tools for Event Success

Advanced festival management software like Ticket Fairy offers powerful tools that can enhance your festival's success. Among these are multi-day passes, wristband management, and customizable seating charts. These tools can give you the edge in managing a successful event, whether it's a small community gathering or a multi-day music festival drawing tens of thousands of attendees.

In addition to these features, festival management tools integrate with marketing efforts, facilitating:

The creation of landing pages and call-to-actions
Ensuring a consistent brand image with content and design
Collecting registrations via email
Leveraging social media to spread the word about the event

Effective sponsorship management and volunteer management are also critical for festival success. Ticket Fairy's festival ticketing solution provides robust tools for managing sponsors and volunteers, streamlining communication and coordination.

Festival Access Control: Ensuring Security and Smooth Operations

Access control is another vital aspect of festival management. Ticket Fairy's access control solutions ensure secure entry and exit, preventing unauthorized access. Features like RFID wristbands, QR codes, and credential management streamline the access control process, enhancing security and improving the attendee experience.

This makes it an essential tool for festival teams managing large-scale events.

General Admission, Multi-Day Passes and Wristband Management

The implementation of multi-day passes and wristband management can potentially enhance the festival experience for attendees by offering:

Quick identification for security
Expedited access and efficient entry
Insights into attendee behavior
Decreased risk of ticket loss
Reduced wait times for admissions and attractions
Improved security through visible identification

Festival organizers can efficiently handle multi-day passes by leveraging a ticketing solution such as Ticket Fairy. This software allows them to generate event tickets for multi-day events and verifies that attendees present the appropriate wristband or credential during ticket scanning. Additionally, wristbands integrated with NFC technology facilitate the management of different festival aspects, including vendor onboarding, establishment of cashless payment top-up points for food and drink purchases, and promotion of attendee engagement.

Customizable Seating Charts: Enhancing Attendee Experience

Customizable seating charts and assigned seating offer key advantages to both organizers and attendees. For organizers, they provide:

The flexibility to optimize ticket sales through detailed visuals and seat view images
Enhanced user experience by enabling attendees to choose their preferred seats
Personalizing the seating experience for VIP guests or special attendees
Streamlining event management

For attendees, customizable seating charts enable event organizers to tailor seating arrangements according to attendee preferences. This focus on comfort, visibility, and proximity to specific event features enhances the overall attendee experience, leading to increased satisfaction and personalized enjoyment.

Integrating Festival Ticketing with Marketing Efforts

Seamlessly integrating your festival ticketing with your marketing efforts can significantly boost your ticket sales. The integration can be achieved through various methods, including:

Email marketing
Social media marketing
Influencer marketing
Retargeting ads
Analytics and data tracking

A key aspect of this integration is the implementation of reward programs and referral systems. Such systems incentivize ticket purchasers to spread the word about your event among their connections, offering essential marketing and analytics capabilities to help you optimize your revenue opportunities.

Reward Programs and Referral Systems: Boosting Attendance and Loyalty

Reward programs and referral systems play a significant role in shaping the behavioral loyalty of festival attendees by:

Encouraging repeat attendance
Encouraging active engagement
Fostering a stronger connection to the brand
Leading to sustained support
Increasing ticket sales
Ultimately enhancing the customer lifetime value for organizers

Food and Drink Events: Specialized Features for Culinary Festivals

Many festivals include food and drink components, such as food festivals, beer festivals, and wine festivals. Via our RFID/Cashless Payments integrations, Ticket Fairy's festival ticketing software provides robust support for these types of events, with features like:

Drink tokens and cashless payments for efficient transactions
Vendor management tools for coordinating food and beverage suppliers
Customizable add-ons for VIP experiences and special tastings

These features enable festival organizers to create memorable food and drink experiences for attendees while streamlining operations and maximizing revenue opportunities.

Multi-Day Passes and Wristband Management: Enhancing Festival Experience

The implementation of multi-day passes and wristband management can potentially enhance the festival experience for attendees by offering:

Quick identification for security
Expedited access and efficient entry
Insights into attendee behavior
Decreased risk of ticket loss
Reduced wait times for admissions and attractions
Improved security through visible identification

Upselling Opportunities and VIP Experiences: Maximizing Revenue

Upselling opportunities in festival ticketing can significantly boost your revenue. These opportunities include offering additional events or experiences such as VIP access, or exclusive workshops, and providing discounts for purchasing multiple tickets or bundling other benefits with ticket purchases.

The best practices for implementing upselling during the ticket purchasing process involve:

Utilizing incentives such as discounts, bonuses, or freebies
Engaging customers with open-ended questions
Introducing upsells at the appropriate time
Customizing pitches to each buyer's specific needs

Access Control and Fraud Prevention: Ensuring Event Security

Reliable ticketing systems should inherently possess features such as access control and fraud prevention. Ticket Fairy ensures secure ticket transfers by mandating that all transfers are carried out through the 'Sell Ticket' function on their website, thereby guaranteeing that the transfer of ticket use or ownership is regulated and authentic.

In addition to this, Ticket Fairy provides credit card fraud protection by implementing measures such as requiring the individual ticket names to match photo ID at the door and enabling secure person-to-person ticket transfers only at face value, thereby preventing scalping and unauthorized sales.

Customizing Your Festival Ticketing Experience: Tailoring to Your Needs

The ability of an event organizer to tailor the festival ticketing experience can have a significant impact on attendee satisfaction. Ticket Fairy offers extensive customization options, including the ability to tailor event pages and utilize data capture fields in festival ticketing software.

Customizing the festival ticketing experience contributes to enhancing attendee satisfaction through:

The provision of a personalized and convenient process
Seamless registration and check-in
Integration with event apps
The creation of a unique experience tailored specifically to the needs and interests of attendees

Analyzing Attendee Data for Future Success: Data-Driven Decision Making

Insights into demographics, geographics, and attendee preferences can be garnered through the analysis of attendee data, aiding event organizers in planning for future triumphs. Ticket Fairy offers a wide range of features for analyzing attendee data, providing data analytics and insights that enable event organizers to gain a deeper understanding of their audience.

The process of interpreting demographic data includes:

Collecting information on age, gender, location, and income
Analyzing purchasing patterns and preferences
Identifying trends in ticket types and add-ons
Examining social media engagement and referral sources

By leveraging this data, event organizers can:

Tailor marketing strategies to target specific audience segments
Optimize ticket pricing and packages
Improve event programming and scheduling
Enhance the overall attendee experience
Make informed decisions for future events

Ticket Fairy's robust analytics tools provide real-time insights and customizable reports, allowing organizers to track key performance indicators (KPIs) and make data-driven decisions throughout the event lifecycle.

Access Control and Fraud Prevention

Reliable ticketing software should inherently possess features such as access control and fraud prevention. Ticket Fairy ensures secure ticket transfers by mandating that all transfers are carried out through the 'Sell Ticket' function on their website, thereby guaranteeing that the transfer of ticket use or ownership is regulated and authentic.

Customizing Your Festival Ticketing Experience

Customizing the festival ticketing experience contributes to enhancing attendee satisfaction through:

the provision of a personalized and convenient process
seamless registration and check-in
integration with event apps
the creation of a unique experience tailored specifically to the needs and interests of attendees.

Analyzing Attendee Data for Future Success

The process of interpreting demographic data includes:

Collecting information on age, race, gender, location, and income
Analyzing this data to identify patterns
Creating attendee personas to represent the target audience
Refining these personas with customer data and event feedback.

Cloud-based festival ticketing solutions like Ticket Fairy allow festival organizers to access real-time data and generate custom reports from any device. This flexibility empowers data-driven decision making and facilitates continuous improvement for future events.

Payment Processing and Payout Options

Flexibility and convenience in payment processing and payout options are necessities for event organizers. Ticket Fairy offers the following options:

Connect with Stripe for daily payouts
Use Ticket Fairy payment processing, with payouts made 10-15 business days after the event
Other payment gateways like RazorPay and Xendit are also supported.

Integrating Stripe benefits event ticketing platforms by:

Enhancing payment management capabilities
Facilitating direct credit card payments on the event website
Providing access to multiple payment platforms such as AfterPay and ClearPay
Accepting all major card brands
Enhancing security measures to combat fraud
Automating ticket tracking
Offering customizable payout periods with flexible onboarding procedures.

Supporting multiple payment options in the buying process increases conversion rates:

Apple Pay
Google Pay
Afterpay / Clearpay
Klarna
Affirm
Local wallets
Internet banking

Frequently Asked Questions for Festival Organizers in Canada

Ticketing Features for Music Festivals

I need a festival ticketing platform. What festival-specific features do you provide compared to generic event ticketing platforms?

Festival ticketing is particularly difficult as festivals are complex events and have unique needs. Ticket Fairy has been designed to support the largest, most challenging events, festivals being one of the best examples. With our festival ticketing software, you can create event tickets for multi day events, show the correct wristband or credential when a ticket is scanned to maximize door throughput and reduce long lines, and manage accreditation and guest lists at scale. You can even make multiple ticket pages and target marketing campaigns to different content, such as a page for a specific stage or music genre. We are your comprehensive festival management software for music festivals, food festivals and film festivals, made with festival producers in mind.

How do festival multi day passes work?

You can create ticket types that are valid for a single day or multiple days, and set a valid scanning range for each. Once the ticket is scanned, you would issue the correct wristband to the ticket holder for the entire validity of that ticket type.

Is Ticket Fairy suitable for music festivals of all sizes?

Yes, Ticket Fairy is designed to cater to festivals of all sizes, from small community events to large-scale, multi-day music festivals. Our scalable platform adapts to your unique needs, ensuring a seamless experience for organizers and attendees alike. Use our music festival management software to reduce your workload and keep your festival team all on the same page.

How does Ticket Fairy help with festival marketing efforts?

Ticket Fairy offers a range of built-in marketing tools to help you promote your festival effectively. From customizable event pages and targeted email campaigns to social media integration and affiliate marketing, our platform provides everything you need to reach your target audience and drive ticket sales.

Can Ticket Fairy handle the unique access control needs of festivals?

Absolutely. Ticket Fairy offers advanced access control features, including RFID wristband integration, QR code scanning, and real-time attendee tracking. Our platform ensures secure entry and exit, reduces wait times, and provides valuable insights into attendee behavior, allowing you to optimize your festival operations.

How does Ticket Fairy support cashless payments at festivals?

Ticket Fairy seamlessly integrates with leading cashless payment providers, enabling you to offer a convenient and secure payment experience for your attendees. From RFID wristbands to mobile wallet solutions, our platform supports a wide range of cashless payment options, streamlining transactions and reducing cash handling on-site.

Can I use Ticket Fairy to manage my festival's vendors and sponsors?

Yes, Ticket Fairy provides a comprehensive set of tools for managing vendors and sponsors. Our platform allows you to easily coordinate vendor applications, contracts, and payments, while also providing valuable exposure for your sponsors through customizable branding opportunities and targeted marketing campaigns.

Ticket Fees and Pricing

Who pays for your ticket fee?

In most cases, the ticketing fees are paid for by the ticket buyer, but you can optionally choose to absorb it instead. We keep the service fee per ticket reasonable for your ticket buyers, unlike most of the event ticketing industry. The ticket fee percentage depends on your ticket price, and includes the cost of credit card processing.

Do you charge for free events?

No, we do not. There is no cost for free events - it's a totally free event ticketing system. We only charge if you are selling a paid ticket or an NFT token-gated ticket.

Who pays the payment processor fee for Stripe payments?

The Stripe payment gateway fees for processing payments are included in the Ticket Fairy service fee that's added to each ticket, so the ticket buyer covers these processing costs. There is no cost to event organizers.

Do you charge for issuing guest tickets?

There is no charge for issuing guest tickets. These are free tickets and are not subject to any ticket fee.

Payments and Payout of Ticket Revenue

How do event payments work and when do I get my ticket revenue?

If you connect your own Stripe account, you get daily payouts from Stripe directly, getting your exact ticket price / face value into your bank account. Just add your bank details in Stripe's dashboard. You don't pay the Stripe credit card processing fee. It's paid for from the ticket fees that ticket buyers pay. If you choose to use Ticket Fairy payment processing, we pay you 10-15 business days after your event. We also support other payment gateways like RazorPay in India and Xendit in Indonesia.

What makes the payment gateway within your event ticketing platform reliable?

We partner with trusted payment gateway providers, such as Stripe, Adyen, Razorpay and Xendit, ensuring your transactions are secure and smooth when you sell tickets. The processing fee for each payment gateway is included in the overall ticket service fee, and does not cut into your ticket face value, unless you choose to absorb it.

Can I sell event tickets at the door?

Yes, we integrate with Stripe Terminal card readers for door sales, with full financial reporting in our dashboard, showing how many onsite ticket sales you had vs online ticket sales.

Can I receive online payments into my PayPal account?

No, you must use a supported payment integration like Stripe.

Can I offer payment plans to my customers?

Yes, we use Stripe Subscriptions to power our payment plans functionality.

Are there any setup fees or monthly fees?

No, there is only a service/booking fee added to each ticket that the ticket buyer pays, which includes the Stripe payment processing fee. There are no hidden fees or unexpected costs.

How does your ticketing solution handle payment processing for music festivals?

Our ticketing solution offers secure and efficient payment processing for music festivals. We support multiple payment methods and currencies, ensuring a smooth transaction process for attendees while providing festival organizers with quick access to funds.

How does your payment processing system ensure security for music festival ticket purchases?

Our payment processing system employs industry-standard security measures, including SSL encryption and PCI DSS compliance. We also use fraud detection algorithms to protect both festival organizers and attendees, ensuring safe and secure transactions when purchasing tickets.

Event Page Customization, Custom Branding, and Event Website Integration

What level of customization do you provide?

You can upload custom backgrounds and headers to customize your event page, collect custom information using data capture fields and configure many different features from our event management dashboard.

Can I sell tickets on my own website or mobile apps using a white label solution?

We have a white label festival ticketing system that allows the entire event ticket buying experience to happen on your event website or in your mobile app, taking on your own look and feel. Your attendees will be able to buy tickets in the same place as all your other event content. Book a demo with our team to discuss how.

Virtual Events

Do you support virtual events?

Yes, we have full support for online events. Contact our support team if you need help with setting up a streaming server.

Event Ticketing Features

Do you support add ons?

Yes, you can define add ons that will be presented to your festival ticket buyers once they have chosen the ticket type they want to buy.

How does your festival ticketing software help with marketing and promotion?

Our festival ticketing platform includes powerful marketing tools to boost your ticket sales. You can create multiple language and campaign-specific versions of your event page to match your content marketing and paid ad targeting. We also offer pixel integrations to track your exact ROI on paid ad spend and page traffic, helping you optimize your marketing efforts.

Can I get insights about my audience using your ticketing system?

Absolutely! Our platform provides detailed ticket buyer information, giving you deep insights into your event attendees. This includes demographic data, geographic information about where your ticket buyers are coming from, and even music analytics if attendees connect their streaming accounts. These insights can help you plan future events, target your marketing, and improve the overall festival experience.

How does your ticketing software handle high-demand ticket sales for popular festivals?

Our ticketing platform is built to handle high volumes of ticket sales, ensuring smooth transactions even during peak demand periods for popular festivals. We use robust platform infrastructure and real-time monitoring to manage large-scale ticket sales efficiently.

Does your festival ticketing software offer any features to enhance the attendee experience?

Yes, we offer several features to enhance the attendee experience. This includes seamless integration with RFID providers for wristband-based access control and cashless payments, a user-friendly ticket buying process, and the ability for attendees to securely transfer tickets to friends. We also provide 24/7 customer support for both you and your ticket buyers, ensuring a smooth experience from purchase to event day.

How does your platform help with on-site management during the festival?

Our platform offers comprehensive on-site management tools. This includes our free ticket scanning mobile app, Entry Fairy, which allows for quick check-ins and box office sales. We also provide real-time ticket scan data to help you allocate staff resources based on peak entry times and locations. Additionally, our platform integrates with various RFID providers for efficient access control and cashless payments during your festival.

Does your ticketing solution support the creation of discount codes for early bird or promotional tickets?

Yes, our ticketing solution includes a robust discount code system. You can create various types of discount codes, including percentage-off, fixed amount, and buy-one-get-one offers. This feature is perfect for creating early bird specials or running promotional campaigns to boost ticket sales.

Can your event ticketing platform help us sell tickets for multi-day music festivals?

Absolutely! Our event ticketing system is designed to handle complex ticketing structures, including multi-day passes, single-day tickets, and VIP packages for music festivals. You can easily set up and sell tickets for events of any duration or complexity.

Can your ticketing solution help us manage capacity for different areas within our music festival?

Yes, our ticketing solution offers advanced capacity management features. You can set and monitor capacities for different areas or stages within your music festival, ensuring compliance with safety regulations and optimizing the attendee experience.

How can your event ticketing platform help us increase our revenue beyond just selling tickets?

Our event ticketing platform offers various features to boost revenue. These include upselling opportunities for VIP upgrades, cross-selling of merchandise or add-ons during the ticket purchase process, and integration with our referral marketing system to incentivize attendees to promote your event and sell tickets on your behalf.

Does your ticketing solution offer any features to help with cashflow management for music festivals?

Yes, our ticketing solution includes features to assist with cashflow management. We offer flexible payout options, allowing you to access funds from ticket sales before your event. Our system also provides real-time sales reports and forecasting tools to help you manage your festival's finances effectively.

How does your event ticketing system handle refunds or exchanges?

Our event ticketing system provides flexible options for handling refunds and exchanges. You can set your own refund policies, and our platform allows for easy processing of refunds or exchanges when necessary. The system also supports the resale of returned tickets, helping you to maximize sales even in cases of cancellations.

Can your ticketing solution integrate with other systems we use for our music festivals?

Absolutely! Our ticketing solution offers various integrations with other event management tools. This includes CRM systems, marketing platforms, and on-site operations tools. We also provide APIs for custom integrations, ensuring our ticketing platform can work seamlessly with your existing technology stack.

How can we track the effectiveness of different discount codes in driving ticket sales?

Our ticketing solution provides detailed analytics on the performance of your discount codes. You can track how many times each code was used, the revenue generated from tickets sold with each code, and compare the effectiveness of different promotional campaigns. This data helps you optimize your marketing strategies and maximize ticket sales for your events.

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