---
title: "Best customer support software for events for events in 2026, compared"
description: "This comparison shows where buyers can reach you, how AI answers them, whether your team sees the buyer's order next to their message and whether buyers can buy tickets in the chat: Zendesk, Intercom and Ticket Fairy compared for event support."
canonical: "https://www.ticketfairy.com/compare/customer-support"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Compare](https://www.ticketfairy.com/compare)
3. Customer support

# Customer support for events, compared

This comparison shows where buyers can reach you, how AI answers them, whether your team sees the buyer's order next to their message and whether buyers can buy tickets in the chat: Zendesk, Intercom and Ticket Fairy compared for event support.

  [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support)

Ticket Fairy publishes this comparison and also sells event ticketing and event management software. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

- **7** platforms side by side, Ticket Fairy included
- **7 of 8** of the things you need, included on Ticket Fairy
- **1** thing you get only on Ticket Fairy

## Why answer buyers where their tickets are?

With a helpdesk such as Zendesk or Intercom, you can support any kind of business and connect your shop through an app. With Ticket Fairy, your buyers get answers from a concierge that works from your event pages and can buy tickets in the chat, and your team can find a buyer's order from one detail to resend, change or refund it.

- Your ticket concierge can answer buyers on your website from your own answers and pages, and put tickets in their basket when they are ready.[1](#source-1)
- Your team can find an order from any detail the buyer gives, then resend tickets, correct a name or move them to another ticket type or seat.[2](#source-2)
- The Shopify integration shows Shopify orders in a ticket and lets agents refund or cancel them there.[3](#source-3)
- Agents can process a full refund for a Shopify order from the Intercom Inbox with the Shopify app.[4](#source-4)

## Which customer support software for events should event teams consider?

1. ### 1\. Ticket Fairy
     Built for events   
   - Your ticket concierge can answer buyers on your website from your own answers and pages, and put tickets in their basket when they are ready.[1](#source-1)
   - Your team can find an order from any detail the buyer gives, then resend tickets, correct a name or move them to another ticket type or seat.[2](#source-2)
   - The Shopify integration shows Shopify orders in a ticket and lets agents refund or cancel them there.[3](#source-3)
   - Agents can process a full refund for a Shopify order from the Intercom Inbox with the Shopify app.[4](#source-4)

   #### Only on Ticket Fairy

   - **Sells tickets in the same system** Your buyers can go from the chat to checkout on your page with their tickets already in the basket [1](#source-1)
      [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support)
2. ### 2\. Freshdesk

   Omniroute assigns tickets automatically based on agent ticket load, availability and assignment preferences.[5](#source-5)

   **Pricing:** Per agent per month by plan (Growth, Pro, Enterprise) for two products, Freshdesk and Freshdesk Omni, billed annually or monthly; AI agent sessions, Copilot, day passes and connector tasks priced as add-ons[6](#source-6)

   - You can invite external collaborators and third parties to help resolve tickets.[7](#source-7)
   - New accounts get a 14-day trial of the Enterprise plan.[8](#source-8)
   - Freshdesk offers a Free program for 6 months for up to two agents.[9](#source-9)

   [Freshdesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-freshdesk)
3. ### 3\. Front

   Front AI can use published Front knowledge base articles, and can crawl up to 3,000 pages of an external website.[10](#source-10)

   **Pricing:** Per-seat monthly subscription in three plans (Starter, Professional, Enterprise), plus AI add-ons: Copilot per seat and Autopilot per conversation outcome.[11](#source-11)

   - Autopilot works on Email, Autopilot Resolve, Portal, Slack, SMS and WhatsApp channels.[12](#source-12)
   - Front lets teams connect external AI agents built with Claude, Codex, Sierra and others.[13](#source-13)
   - Internal comments, @mentions, assignment and ticket statuses on conversations.[14](#source-14)

   [Front vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-front)
4. ### 4\. Gorgias

   With Shopify Actions set up, AI Agent can cancel orders, change shipping addresses and remove items.[15](#source-15)

   **Pricing:** Monthly or annual plan priced by tickets included per month, not per agent, with per-ticket overage; optional AI Agent billed per automated interaction; Voice and SMS add-ons by volume[16](#source-16)

   - AI Agent reads images shoppers send, such as photos of damaged items or receipt screenshots.[17](#source-17)
   - Basic, Pro and Advanced plans list 500 user seats; Starter lists 3.[18](#source-18)
   - Gorgias prices Helpdesk by the tickets you use each month rather than by the number of agents.[19](#source-19)

   [Gorgias vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-gorgias)
5. ### 5\. Help Scout

   The Free plan includes 5 users, 1 Inbox and 1 Docs site.[20](#source-20)

   **Pricing:** Per user per month by plan tier (Free, Standard, Plus, Pro), annual or monthly billing; AI resolutions billed at $0.75 each; extra Inboxes and Docs sites priced separately[21](#source-21)

   - The Shopify app shows order details and lets agents refund, cancel, edit or duplicate recent orders from the sidebar.[22](#source-22)
   - The Stripe app, on all plans, lets agents issue full or partial refunds from the sidebar.[23](#source-23)
   - Help Scout bills each Scout AI resolution at $0.75, monthly in arrears.[24](#source-24)

   [Help Scout vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-help-scout)
6. ### 6\. Intercom

   Intercom says Fin AI Agent can be deployed on all inbound support channels.[25](#source-25)

   **Pricing:** Per-seat monthly subscription (Essential, Advanced, Expert; lower price billed annually) plus usage charges for Fin outcomes and some messaging channels.[26](#source-26)

   - Intercom Phone calls, inbound and outbound, appear in the same Inbox as other conversations.[27](#source-27)
   - Fin AI Agent can be bought without an Intercom plan for use with Salesforce, HubSpot, Freshdesk, Freshchat or another helpdesk.[28](#source-28)
   - Fin can be trained on public articles, documents, snippets and public URLs.[29](#source-29)

   [Intercom vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-intercom) [Intercom alternatives](https://www.ticketfairy.com/compare/customer-support/intercom-alternatives)
7. ### 7\. Zendesk

   All current Zendesk Suite plans include email, voice, SMS, live chat, and messaging across web, mobile and social media.[30](#source-30)

   **Pricing:** Per agent per month by plan tier, annual or monthly billing; AI agent usage billed per automated resolution above the plan allowance; add-ons priced separately[31](#source-31)

   - The Zendesk Marketplace lists 1,800+ apps, partners and integrations.[32](#source-32)
   - Zendesk can translate AI agent responses automatically into over 80 supported languages.[33](#source-33)
   - Zendesk includes a help center for building a public knowledge base.[34](#source-34)

   [Zendesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-zendesk) [Zendesk alternatives](https://www.ticketfairy.com/compare/customer-support/zendesk-alternatives)

## How do these support tools compare for an event?

- ### Where buyers reach you

  - Channels in one inbox
  - AI answers from your own content
  - Hands a question to a person
  - Help content buyers can read
- ### What your team can do

  - Shows the buyer's orders beside the message
  - Notes and assignment
  - Refunds and changes from the conversation
  - Sells tickets in the same system

### Which platform covers each thing you need?

Ticket Fairy includes 7 of these 8 things you need, on any plan.

Scroll sideways to see all 7 platforms.

| What you need | Ticket Fairy | Freshdesk | Front | Gorgias | Help Scout | Intercom | Zendesk |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Where buyers reach you |  |  |  |  |  |  |  |
| Channels in one inbox | Included[35](#source-35) Your team can answer website chat handovers, Instagram and Messenger messages and email replies from one team inbox | On a paid plan[36](#source-36) Freshdesk Omni: email, web chat, WhatsApp, Facebook, Instagram in one inbox; Freshdesk: email, Facebook, web chat Plans: Freshdesk Omni (Growth, Pro, Enterprise) for WhatsApp and Instagram | On a paid plan[37](#source-37) Email, live chat, SMS, Slack, social, WhatsApp, voice integrations; Starter covers one channel type. Plans: Professional | Included[38](#source-38) Email, chat, contact form, help center, Facebook, Instagram and WhatsApp; Voice and SMS are paid add-ons Plans: All Helpdesk plans | On a paid plan[39](#source-39) Email on all plans; live chat, SMS, WhatsApp, Instagram and Messenger on paid plans Plans: Standard and above for channels beyond email | Included[40](#source-40) Messenger chat, email, phone, WhatsApp, SMS, Facebook, Instagram, Slack and Telegram, on all plans | On a paid plan[41](#source-41) Suite plans: email, messaging (web, mobile, social), voice, SMS, live chat; WhatsApp supported Plans: Suite Team and above; Support Team is email-based |
| AI answers from your own content | Included[42](#source-42) Your concierge can answer buyers from your FAQ, policy and venue pages, Google Docs or your whole website | Extra cost[43](#source-43) Freddy AI Agent answers from solution articles, files, crawled URLs and Q&A; 500 sessions included once, then $49 per 100 Plans: Chat AI agent: Freshdesk Omni; Email AI agent: both products | Extra cost[44](#source-44) Autopilot AI agent answers from Front knowledge bases, websites, files and notes. | Extra cost[45](#source-45) AI Agent answers from help center, website, documents, guidance and Shopify data; fee per automated interaction Plans: AI Agent subscription, available on every plan | Extra cost[46](#source-46) Scout AI agent answers from Docs, websites and text sources in Beacon chat and email Plans: All plans; billed per resolution | Extra cost[47](#source-47) Fin AI Agent on all plans, charged USD 0.99 per outcome | Included[48](#source-48) AI agents answer from your knowledge sources; billed per automated resolution with a plan allowance Plans: Every Suite and Support plan |
| Hands a question to a person | Included[1](#source-1) Your concierge can pass the buyer to your team, to Ticket Fairy support, or to both in turn, with a summary so nobody starts from scratch | Included[49](#source-49) Handover settings pass conversations from the AI agent to human agents, including on customer request | Extra cost[50](#source-50) Autopilot Resolve creates a ticket with full context when a customer needs a human. | Included[51](#source-51) AI Agent hands conversations to your team; built-in triggers plus your own handover topics Plans: All plans with AI Agent | Included[52](#source-52) Scout hands sensitive or complex conversations to your team; exclusions escalate topics immediately | Included[53](#source-53) Fin escalates to a human teammate, for example when a customer asks for a person | Included[54](#source-54) AI agents escalate to a human agent through escalation flows on messaging and email Plans: All Suite and Support plans |
| Help content buyers can read | Included[55](#source-55) Each event page can carry FAQ sections, added by hand or imported from a document, and your concierge answers from them | Included[56](#source-56) Knowledge base and customer self-service portal | Included[57](#source-57) Knowledge base with a customizable public site on all current plans. | Included[58](#source-58) Help center for self-service articles, connectable to AI Agent knowledge Plans: All Helpdesk plans | Included[59](#source-59) Docs knowledge base; at least 1 Docs site on every plan | Included[60](#source-60) Public Help Center on Essential, Advanced and Expert | Included[61](#source-61) Help center knowledge base Plans: All Suite plans; Support with Knowledge Professional or Enterprise |
| What your team can do |  |  |  |  |  |  |  |
| Shows the buyer's orders beside the message | Included[62](#source-62) Your team can see the fan's recent orders in Instagram and Messenger conversations, and the buyer's contact details in every other conversation | Included[63](#source-63) Shopify app shows a customer's current and past orders, payment and shipping status in Freshdesk | Included[64](#source-64) Shopify integration shows customer and order details in the inbox sidebar. | Included[65](#source-65) The ticket sidebar shows Shopify orders, customer details and purchase data Plans: All Helpdesk plans | Included[66](#source-66) Shopify and Stripe apps show orders, subscriptions and payments in the conversation sidebar Plans: Shopify and Stripe apps; custom sidebar apps on paid plans | Included[67](#source-67) Shopify app in the Inbox sidebar shows the customer's orders; Stripe app shows payment details | Included[68](#source-68) Shopify integration app shows Shopify orders in the ticket sidebar Plans: All Suite plans; Support plans with Chat |
| Notes and assignment | Included[35](#source-35) Your team can leave internal notes, mark conversations Open, Waiting or Resolved, and move them between your team and Ticket Fairy | Included[69](#source-69) Private notes visible only to agents; ticket assignment, threads and tasks on all plans; automatic load-based routing on Pro and Enterprise | Included[70](#source-70) Internal comments, @mentions, assignment and ticket statuses on conversations. | Included[71](#source-71) Internal notes with mentions; manual and rule-based automatic assignment to agents and teams Plans: All Helpdesk plans | Included[72](#source-72) Internal notes, assignment to users, views by status and assignment, collision detection | Included[73](#source-73) Internal notes with @mentions of teammates or teams; manual assignment for all teammates with Inbox access | Included[74](#source-74) Internal notes visible only to agents; manual and automatic ticket assignment to agents or groups Plans: All Suite and Support plans |
| Refunds and changes from the conversation | Not offered[2](#source-2) Your team can find the order from one detail the buyer gives, then refund, resend or change names on the order itself | Included[75](#source-75) Agents can cancel and refund Shopify orders from the Freshdesk widget; AI agent workflows can cancel orders | On a paid plan[76](#source-76) Application requests can trigger order actions such as canceling a Shopify order from Front. Plans: Enterprise | Included[77](#source-77) Create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar; AI Agent can change orders Plans: All Helpdesk plans (Shopify); AI actions need AI Agent | Included[78](#source-78) Refund, cancel or edit Shopify orders and issue Stripe refunds from the sidebar Plans: Through Shopify and Stripe apps | Included[79](#source-79) Full Shopify order refunds from the Inbox through the Shopify app; Fin can act via data connectors | Included[80](#source-80) Refund or cancel Shopify orders from a ticket; Action builder connects third-party systems Plans: Shopify app: all Suites; Action builder: Suite Team and above |
| Sells tickets in the same system | Included[1](#source-1) Your buyers can go from the chat to checkout on your page with their tickets already in the basket | Not found in Freshdesk's public documentation[81](#source-81) Freshdesk's documentation does not describe selling event tickets | Not found in Front's public documentation[82](#source-82) No event ticket selling found in Front's published material. | Not found in Gorgias's public documentation[83](#source-83) Gorgias's published material does not describe selling event tickets | Not found in Help Scout's public documentation[84](#source-84) Help Scout's published material does not describe selling event tickets | Not found in Intercom's public documentation[85](#source-85) Intercom's documentation does not describe selling event tickets | Not found in Zendesk's public documentation[86](#source-86) Zendesk's documentation does not describe selling event tickets |

## What else should you know?

Can Zendesk or Intercom see my buyers' ticket orders?:  Yes, through an app. Both show Shopify orders beside a conversation with their Shopify app, and Intercom also shows Stripe payment details. With Ticket Fairy, your team can see a fan's recent orders beside Instagram and Messenger conversations and find any order from one detail. [3](#source-3) [4](#source-4) [62](#source-62) [2](#source-2)

Can my support chat sell tickets?:  Yes, on Ticket Fairy. Your concierge can answer from your own pages and put the buyer's tickets in their basket when they are ready. [1](#source-1)

Which channels can I answer from one inbox?:  Zendesk Suite plans include email, voice, SMS, live chat and messaging, and Intercom covers chat, email, phone, SMS, messaging apps and social channels. With Ticket Fairy, your team can answer the chats your concierge passes on, Instagram and Messenger messages and buyers' email replies from one Support Inbox. [30](#source-30) [87](#source-87) [35](#source-35)

How much does it cost when AI answers my buyers?:  Zendesk charges for each request its AI agent resolves without a person once you pass your plan's allowance. Intercom charges for each Fin outcome, and at most once for each conversation. [88](#source-88) [89](#source-89)

What happens when the AI does not know the answer?:  All three pass the buyer to a person. On Ticket Fairy, your concierge can pass them to your team, to Ticket Fairy support, or to both in turn, with a summary. [1](#source-1)

Can I keep using Zendesk or Intercom with Ticket Fairy?:  Yes. Ticket Fairy's concierge can learn from FAQ pages you already keep, and your team can keep its helpdesk for other work. [42](#source-42)

## What changes when you answer buyers from the same place you sell their tickets?

Nobody on your team copies an order number from one tool to another, because your concierge and your team carry on each buyer's conversation from where it stopped.

1. **A buyer asks on your website** Your concierge can answer from your FAQ, policy and venue pages. [Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/guides/teach-your-concierge-from-your-event-faq-pages)
2. **Your concierge sells the tickets** When the buyer is ready, the concierge can put their tickets in the basket and open checkout on your page. [Your AI ticket concierge](https://www.ticketfairy.com/features/ai-ticket-concierge)
3. **Your team takes the hard questions** The concierge can pass the buyer to your team with a summary, in the same inbox as Instagram and Messenger. [The shared Support Inbox](https://www.ticketfairy.com/features/orders-refunds-and-resale/shared-buyer-support-inbox)
4. **Your team fixes the order** Your team can find the order from any detail the buyer gives, then resend the tickets, correct a name or change the seat. [Find and fix orders](https://www.ticketfairy.com/features/orders-refunds-and-resale/find-and-fix-orders)

Your team sees the buyer's question, their tickets and the concierge's answer together, from the first question to the fixed order.

## Which comparison are you looking for?

- ### [Zendesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-zendesk)

  Zendesk is a helpdesk for any business with every channel and a large app marketplace; with Ticket Fairy, buyers get answers that start from your events and can buy tickets in the chat.
- ### [Intercom vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-intercom)

  Intercom is a customer service platform with the Fin AI agent on every channel; with Ticket Fairy, buyers get answers that start from your events and can buy tickets in the chat.
- ### [Front vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-front)

  With Ticket Fairy, your buyers get answers about your events from your concierge, and your team can find their order from one detail to refund it, resend the tickets or change a name. With Front, its AI answers from your published Front knowledge base articles and up to 3,000 pages of another website.
- ### [Help Scout vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-help-scout)

  With Ticket Fairy, your buyers get answers about your events from your concierge, and your team can find their order from one detail to refund it, resend the tickets or change a name. With Help Scout, you can start on a free plan with 5 users, 1 Inbox and 1 Docs site.
- ### [Gorgias vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-gorgias)

  With Ticket Fairy, your buyers get answers about your events from your concierge, and your team can find their order from one detail to refund it, resend the tickets or change a name. With Gorgias, your agents create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar.
- ### [Freshdesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-freshdesk)

  With Ticket Fairy, your buyers get answers about your events from your concierge, and your team can find their order from one detail to refund it, resend the tickets or change a name. With Freshdesk Omni, AI agents answer questions on chat and messaging apps in 60+ languages.
- ### [Zendesk alternatives](https://www.ticketfairy.com/compare/customer-support/zendesk-alternatives)

  Zendesk is a customer service suite priced per agent, with email, voice, SMS, live chat and messaging on every current Suite plan. You may look for an alternative when your support questions are mostly about tickets and orders, or when pricing per agent no longer fits your team. We describe each platform from its own published pages.
- ### [Intercom alternatives](https://www.ticketfairy.com/compare/customer-support/intercom-alternatives)

  Intercom is a customer service platform priced per seat, with the Fin AI agent charged per outcome on every inbound channel. You may look for an alternative when your support questions are mostly about tickets and orders, or when you want a different way to pay for seats and AI answers. We describe each platform from its own published pages.
- ### [Intercom vs Zendesk for events](https://www.ticketfairy.com/compare/customer-support/intercom-vs-zendesk-for-events)

  Event teams use both to answer ticket buyers about orders, refunds and door times across chat, email, social and phone with an AI agent; they differ in how they price seats and AI answers.
- ### [Freshdesk vs Zendesk for events](https://www.ticketfairy.com/compare/customer-support/freshdesk-vs-zendesk-for-events)

  Event teams use both to answer ticket buyers about orders, refunds and event-day questions, with AI agents, a knowledge base, phone and Shopify order details; they differ in how they price agents and AI answers, and in the apps around them.
- ### [Gorgias vs Zendesk for events](https://www.ticketfairy.com/compare/customer-support/gorgias-vs-zendesk-for-events)

  Event teams use both to answer ticket buyers about orders, refunds and event-day questions across email, chat, SMS and social with an AI agent; they differ in what they price by and who they are built for.
- ### [Best customer support software for events](https://www.ticketfairy.com/compare/customer-support/best-customer-support-software-for-events)

  Your ticket buyers get answers quickly when your team sees each buyer's order beside their message and can fix it without leaving the conversation. We describe every platform from its own published pages.
- ### [Questions about customer support software for events](https://www.ticketfairy.com/compare/customer-support/questions)

  18 questions organizers ask about customer support software for events, answered plainly with sources.

## Where does each fact come from?

Every fact about another company comes from its own published pages, quoted word for word. Where we did not find something in those pages, we say exactly that. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

1. Ticket Fairy [Buyers' questions become ticket sales on your website](https://www.ticketfairy.com/features/ai-ticket-concierge)
2. Ticket Fairy [You find any buyer's order and sort it out yourself](https://www.ticketfairy.com/features/orders-refunds-and-resale/find-and-fix-orders)
3. Zendesk The Shopify integration shows Shopify orders in a ticket and lets agents refund or cancel them there. "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
4. Intercom Agents can process a full refund for a Shopify order from the Intercom Inbox with the Shopify app. "Follow these steps to process a full refund for a Shopify order directly from the Intercom Inbox."  [www.intercom.com/help/en/articles/16188-install-the-shopify-app](https://www.intercom.com/help/en/articles/16188-install-the-shopify-app), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201217/https://www.intercom.com/help/en/articles/16188-install-the-shopify-app)
5. Freshdesk Omniroute assigns tickets automatically based on agent ticket load, availability and assignment preferences. "Omniroute is Freshdesk's routing engine that powers each automatic routing method in Freshdesk based on agents' ticket load, availability, and assignment preferences."  [support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings](https://support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515050528/https://support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings)
6. Freshdesk Pricing "Each subscription plan is charged on a per-agent basis, and the total cost is determined by the number of agents in your account."  [support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans](https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161001/https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans)

  Show all 89 sources

7. Freshdesk You can invite external collaborators and third parties to help resolve tickets. "Collaborators Invite external agents and third parties to help your full-time support agents resolve complex customer issues."  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
8. Freshdesk New accounts get a 14-day trial of the Enterprise plan. "When you sign up, you instantly get access to our Enterprise plan for 14 days."  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
9. Freshdesk Freshdesk offers a Free program for 6 months for up to two agents. "It is available for free for 6 months, making it an ideal choice for new businesses."  [support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-](https://support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-), read on 17 October 2026.
10. Front Front AI can use published Front knowledge base articles, and can crawl up to 3,000 pages of an external website. "Front will crawl and ingest up to 3,000 pages from your external site to inform its AI responses."  [help.front.com/en/articles/4614336](https://help.front.com/en/articles/4614336), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261008093842/https://help.front.com/en/articles/4614336)
11. Front Pricing "Starter $25 /seat/mo, up to 10 seats"  [front.com/pricing](https://front.com/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011231250/https://front.com/pricing)
12. Front Autopilot works on Email, Autopilot Resolve, Portal, Slack, SMS and WhatsApp channels. "This feature is available for the following channel types: Email, Autopilot Resolve , Portal , Slack , SMS, WhatsApp (native) , WhatsApp (via Twilio) , Yalo WhatsApp."  [help.front.com/en/articles/4890624](https://help.front.com/en/articles/4890624), read on 17 October 2026.
13. Front Front lets teams connect external AI agents built with Claude, Codex, Sierra and others. "Connect external AI agents built with Claude, Codex, Sierra and more to collaborate with your teams in Front"  [front.com/pricing](https://front.com/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011231250/https://front.com/pricing)
14. Front Internal comments, @mentions, assignment and ticket statuses on conversations. "Only your team can see posted comments, so you can discuss the conversation amongst yourselves without having to forward the message around."  [help.front.com/en/articles/2256](https://help.front.com/en/articles/2256), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260617003352/https://help.front.com/en/articles/2256)
15. Gorgias With Shopify Actions set up, AI Agent can cancel orders, change shipping addresses and remove items. "AI Agent can fully resolve requests from shoppers who want to make changes to their orders, including cancelling an order, changing their shipping address, removing items, and more."  [docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792](https://docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792), read on 17 October 2026.
16. Gorgias Pricing "AI Agent on every plan, pay only when it resolves a conversation. Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent."  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
17. Gorgias AI Agent reads images shoppers send, such as photos of damaged items or receipt screenshots. "AI Agent reads and understands images shoppers share, like photos of damaged items or screenshots of receipts."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
18. Gorgias Basic, Pro and Advanced plans list 500 user seats; Starter lists 3. "Tickets included 50/mo 300/mo 2,000/mo 5,000/mo User seats 3 500 500 500 Overage $0.40/tkt $40/100 $36/100 $36/100"  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
19. Gorgias Gorgias prices Helpdesk by the tickets you use each month rather than by the number of agents. "This means that you pay for Gorgias based on your actual support usage, rather than the size of your team."  [docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385](https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385), read on 17 October 2026.
20. Help Scout The Free plan includes 5 users, 1 Inbox and 1 Docs site. "The Free plan gives you 5 users, 1 Inbox, and 1 Docs site."  [www.helpscout.com/pricing/](https://www.helpscout.com/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261009193832/https://www.helpscout.com/pricing/)
21. Help Scout Pricing "Standard $ 25 per user/mo For growing teams looking to automate more tasks and move beyond email."  [www.helpscout.com/pricing/](https://www.helpscout.com/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261009193832/https://www.helpscout.com/pricing/)
22. Help Scout The Shopify app shows order details and lets agents refund, cancel, edit or duplicate recent orders from the sidebar. "view full order details (including products and discounts) and refund, cancel, edit, or duplicate your customer's most recent orders right in the customer sidebar."  [docs.helpscout.com/article/294-shopify](https://docs.helpscout.com/article/294-shopify), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161010/https://docs.helpscout.com/article/294-shopify)
23. Help Scout The Stripe app, on all plans, lets agents issue full or partial refunds from the sidebar. "Issue full or partial refunds"  [docs.helpscout.com/article/1731-connect-stripe-with-help-scout-to-view-details-in-the-sidebar](https://docs.helpscout.com/article/1731-connect-stripe-with-help-scout-to-view-details-in-the-sidebar), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260610055630/https://docs.helpscout.com/article/1731-connect-stripe-with-help-scout-to-view-details-in-the-sidebar)
24. Help Scout Help Scout bills each Scout AI resolution at $0.75, monthly in arrears. "You will be billed $0.75 per resolution each month."  [docs.helpscout.com/article/1746-ai-resolutions-pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261009194228/https://docs.helpscout.com/article/1746-ai-resolutions-pricing)
25. Intercom Intercom says Fin AI Agent can be deployed on all inbound support channels. "You can deploy Fin AI Agent to all your inbound support channels."  [www.intercom.com/help/en/articles/13377077-choose-channels-to-deploy-fin-ai-agent](https://www.intercom.com/help/en/articles/13377077-choose-channels-to-deploy-fin-ai-agent), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200034/https://www.intercom.com/help/en/articles/13377077-choose-channels-to-deploy-fin-ai-agent)
26. Intercom Pricing "Intercom pricing has two components: Seats: You pay per teammate based on your plan (Essential, Advanced, Expert) Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)"  [www.intercom.com/pricing](https://www.intercom.com/pricing), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195110/https://www.intercom.com/pricing)
27. Intercom Intercom Phone calls, inbound and outbound, appear in the same Inbox as other conversations. "With Intercom Phone , your inbound and outbound calls appear right in your inbox alongside your other conversations"  [www.intercom.com/help/en/articles/9955432-channels-explained](https://www.intercom.com/help/en/articles/9955432-channels-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195411/https://www.intercom.com/help/en/articles/9955432-channels-explained)
28. Intercom Fin AI Agent can be bought without an Intercom plan for use with Salesforce, HubSpot, Freshdesk, Freshchat or another helpdesk. "If you use Salesforce, HubSpot, Freshdesk, Freshchat, or another external helpdesk, you can purchase Fin AI Agent without an Intercom plan."  [www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained](https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016202139/https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained)
29. Intercom Fin can be trained on public articles, documents, snippets and public URLs. "You can add public articles, documents, snippets, or public URLs."  [www.intercom.com/help/en/articles/8286630-deploy-fin-ai-agent-over-chat](https://www.intercom.com/help/en/articles/8286630-deploy-fin-ai-agent-over-chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195908/https://www.intercom.com/help/en/articles/8286630-deploy-fin-ai-agent-over-chat)
30. Zendesk All current Zendesk Suite plans include email, voice, SMS, live chat, and messaging across web, mobile and social media. "All plans include these fundamental features: Ticketing system Messaging across web, mobile, and social media Email, voice, SMS, and live chat support"  [support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types](https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201312/https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types)
31. Zendesk Pricing "Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers that include different features."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
32. Zendesk The Zendesk Marketplace lists 1,800+ apps, partners and integrations. "Find 1,800+ apps, partners and integrations to serve customers and employees"  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
33. Zendesk Zendesk can translate AI agent responses automatically into over 80 supported languages. "Automatically translate AI agent responses into over 80 supported languages."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
34. Zendesk Zendesk includes a help center for building a public knowledge base. "You can enable your help center to begin building your knowledge base."  [support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center](https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200533/https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center)
35. Ticket Fairy [Your team shares one inbox, so buyers get answers faster](https://www.ticketfairy.com/features/orders-refunds-and-resale/shared-buyer-support-inbox)
36. Freshdesk Channels in one inbox "Email, Web Chat, WhatsApp, Facebook, and Instagram, all managed from one unified inbox."  [support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni](https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261006123038/https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni)
37. Front Channels in one inbox "Omnichannel (email, SMS, social, WhatsApp, etc.)"  [front.com/pricing](https://front.com/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011231250/https://front.com/pricing)
38. Gorgias Channels in one inbox "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view"  [www.gorgias.com/](https://www.gorgias.com/), read on 17 October 2026.
39. Help Scout Channels in one inbox "All plans can add Email; All paid plans can add others"  [docs.helpscout.com/article/1510-connect-channels-to-a-help-scout-mailbox](https://docs.helpscout.com/article/1510-connect-channels-to-a-help-scout-mailbox), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260311062731/https://docs.helpscout.com/article/1510-connect-channels-to-a-help-scout-mailbox)
40. Intercom Channels in one inbox "All channels can be set up and customized from Settings \> Channels in your Intercom workspace, including: Messenger Email Phone WhatsApp Switch Slack SMS Social channels Telegram"  [www.intercom.com/help/en/articles/9955432-channels-explained](https://www.intercom.com/help/en/articles/9955432-channels-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195411/https://www.intercom.com/help/en/articles/9955432-channels-explained)
41. Zendesk Channels in one inbox "All plans include these fundamental features: Ticketing system Messaging across web, mobile, and social media Email, voice, SMS, and live chat support"  [support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types](https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201312/https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types)
42. Ticket Fairy [Guide: Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/guides/teach-your-concierge-from-your-event-faq-pages)
43. Freshdesk AI answers from your own content "Additional AI Agent sessions $49 /100 sessions"  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
44. Front AI answers from your own content "By using a Front knowledge base, AI can instantly access your published help articles."  [help.front.com/en/articles/4614336](https://help.front.com/en/articles/4614336), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261008093842/https://help.front.com/en/articles/4614336)
45. Gorgias AI answers from your own content "AI Agent draws on your help center articles, website content, documents, guidance, and Shopify data to respond accurately and on-brand."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
46. Help Scout AI answers from your own content "Scout is Help Scout's AI agent designed to resolve customer conversations across Beacon and email while keeping your team in control of the customer experience."  [docs.helpscout.com/article/1796-introducing-scout](https://docs.helpscout.com/article/1796-introducing-scout), read on 17 October 2026.
47. Intercom AI answers from your own content "Fin AI Agent is included on all plans and is charged per outcome . This pricing applies to Fin over chat and email."  [www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained](https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016202139/https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained)
48. Zendesk AI answers from your own content "You can start automating in just minutes with AI agents that answer questions based on content from your trusted knowledge sources"  [support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents](https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195509/https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents)
49. Freshdesk Hands a question to a person "Handover settings determine how and when conversations are handed off from the AI Agent to human agents"  [support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents](https://support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260614171914/https://support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents)
50. Front Hands a question to a person "If your customer needs to speak to a human, Resolve seamlessly creates tickets with full context so your team can quickly step in after the handoff."  [help.front.com/en/articles/4836160](https://help.front.com/en/articles/4836160), read on 17 October 2026.
51. Gorgias Hands a question to a person "When AI Agent can't answer a customer question or fully resolve an issue, it hands the conversation over to your human team."  [docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591](https://docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591), read on 17 October 2026.
52. Help Scout Hands a question to a person "When a conversation involves sensitive topics, complex account issues, or requests requiring human judgment, Scout hands the conversation off to your team."  [docs.helpscout.com/article/1796-introducing-scout](https://docs.helpscout.com/article/1796-introducing-scout), read on 17 October 2026.
53. Intercom Hands a question to a person "Out of the box, Fin is already designed to escalate in several key scenarios: When a customer clearly asks to speak to a human."  [www.intercom.com/help/en/articles/12396892-manage-fin-ai-agent-s-escalation-guidance-and-rules](https://www.intercom.com/help/en/articles/12396892-manage-fin-ai-agent-s-escalation-guidance-and-rules), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200614/https://www.intercom.com/help/en/articles/12396892-manage-fin-ai-agent-s-escalation-guidance-and-rules)
54. Zendesk Hands a question to a person "You can build escalation flows in the dialogue builder for messaging and email AI agents."  [support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents](https://support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195929/https://support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents)
55. Ticket Fairy [Guide: Answer your buyers' questions on the event page](https://www.ticketfairy.com/guides/add-faqs-to-your-event-page)
56. Freshdesk Help content buyers can read "The Freshdesk Knowledge Base or Solutions feature enables you to implement self-service options for your customers by creating a help center or knowledge base for your business."  [support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base](https://support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515042107/https://support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base)
57. Front Help content buyers can read "Knowledge base is available on all current plans ."  [help.front.com/en/articles/2564](https://help.front.com/en/articles/2564), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260716222900/https://help.front.com/en/articles/2564)
58. Gorgias Help content buyers can read "A help center gives your customers the option to find answers on their own and reduces the number of repetitive tickets submitted to your support team."  [docs.gorgias.com/en-US/help-center-101-81865](https://docs.gorgias.com/en-US/help-center-101-81865), read on 17 October 2026.
59. Help Scout Help content buyers can read "All Help Scout plans include at least 1 Docs site."  [docs.helpscout.com/article/129-help-scout-docs](https://docs.helpscout.com/article/129-help-scout-docs), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260610070436/https://docs.helpscout.com/article/129-help-scout-docs)
60. Intercom Help content buyers can read "Public Help Center Included Included Included"  [www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained](https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016202139/https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained)
61. Zendesk Help content buyers can read "You can enable your help center to begin building your knowledge base."  [support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center](https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200533/https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center)
62. Ticket Fairy [Your Instagram and Facebook followers become ticket buyers](https://www.ticketfairy.com/features/social-media)
63. Freshdesk Shows the buyer's orders beside the message "provides instant access to their recent orders, payment status, and shipping information right within Freshdesk."  [support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk](https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515044320/https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk)
64. Front Shows the buyer's orders beside the message "You can view information about your customers and their orders directly in Front."  [help.front.com/en/articles/2347](https://help.front.com/en/articles/2347), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012160813/https://help.front.com/en/articles/2347)
65. Gorgias Shows the buyer's orders beside the message "If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
66. Help Scout Shows the buyer's orders beside the message "view full order details (including products and discounts) and refund, cancel, edit, or duplicate your customer's most recent orders right in the customer sidebar."  [docs.helpscout.com/article/294-shopify](https://docs.helpscout.com/article/294-shopify), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161010/https://docs.helpscout.com/article/294-shopify)
67. Intercom Shows the buyer's orders beside the message "you can see your customers’ Shopify data and the status of their recent orders without leaving the Inbox."  [www.intercom.com/help/en/articles/16188-install-the-shopify-app](https://www.intercom.com/help/en/articles/16188-install-the-shopify-app), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201217/https://www.intercom.com/help/en/articles/16188-install-the-shopify-app)
68. Zendesk Shows the buyer's orders beside the message "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
69. Freshdesk Notes and assignment "Private note: Visible only to agents within your organization, as long as they have access."  [support.freshdesk.com/support/solutions/articles/231527-perform-ticket-actions](https://support.freshdesk.com/support/solutions/articles/231527-perform-ticket-actions), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260614160738/https://support.freshdesk.com/support/solutions/articles/231527-perform-ticket-actions)
70. Front Notes and assignment "Only your team can see posted comments, so you can discuss the conversation amongst yourselves without having to forward the message around."  [help.front.com/en/articles/2256](https://help.front.com/en/articles/2256), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260617003352/https://help.front.com/en/articles/2256)
71. Gorgias Notes and assignment "You can leave an internal note on a ticket when you’d like to add a comment to the message thread that isn’t visible to the customer."  [docs.gorgias.com/en-US/internal-notes-81888](https://docs.gorgias.com/en-US/internal-notes-81888), read on 17 October 2026.
72. Help Scout Notes and assignment "Notes are fully internal and cannot be seen by your customers."  [docs.helpscout.com/article/1583-collaborate-with-your-team-in-the-inbox](https://docs.helpscout.com/article/1583-collaborate-with-your-team-in-the-inbox), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260610065035/https://docs.helpscout.com/article/1583-collaborate-with-your-team-in-the-inbox)
73. Intercom Notes and assignment "You can add an internal note and @mention any one of your teammates or teams so they get notified straight away and directed to that conversation."  [www.intercom.com/help/en/articles/6525765-loop-teammates-or-teams-into-conversations](https://www.intercom.com/help/en/articles/6525765-loop-teammates-or-teams-into-conversations), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200810/https://www.intercom.com/help/en/articles/6525765-loop-teammates-or-teams-into-conversations)
74. Zendesk Notes and assignment "Everyone who has access to the ticket, including anyone copied on a ticket, can see public comments but only agents can see private comments."  [support.zendesk.com/hc/en-us/articles/4408835109018-Changing-a-ticket-comment-from-public-to-private](https://support.zendesk.com/hc/en-us/articles/4408835109018-Changing-a-ticket-comment-from-public-to-private), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200204/https://support.zendesk.com/hc/en-us/articles/4408835109018-Changing-a-ticket-comment-from-public-to-private)
75. Freshdesk Refunds and changes from the conversation "configure the options to allow agents to perform cancellations and refunds directly from the Freshdesk widget."  [support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk](https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515044320/https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk)
76. Front Refunds and changes from the conversation "You could configure an application request to allow your support team to cancel a customer's order directly from within Front."  [help.front.com/en/articles/3070464](https://help.front.com/en/articles/3070464), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260616051401/https://help.front.com/en/articles/3070464)
77. Gorgias Refunds and changes from the conversation "This feature allows agents to edit Shopify orders directly from the widget, whether or not the order is fulfilled."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
78. Help Scout Refunds and changes from the conversation "view full order details (including products and discounts) and refund, cancel, edit, or duplicate your customer's most recent orders right in the customer sidebar."  [docs.helpscout.com/article/294-shopify](https://docs.helpscout.com/article/294-shopify), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161010/https://docs.helpscout.com/article/294-shopify)
79. Intercom Refunds and changes from the conversation "Follow these steps to process a full refund for a Shopify order directly from the Intercom Inbox."  [www.intercom.com/help/en/articles/16188-install-the-shopify-app](https://www.intercom.com/help/en/articles/16188-install-the-shopify-app), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201217/https://www.intercom.com/help/en/articles/16188-install-the-shopify-app)
80. Zendesk Refunds and changes from the conversation "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
81. Freshdesk Sells tickets in the same system "Each subscription plan is charged on a per-agent basis, and the total cost is determined by the number of agents in your account." Where we looked: support.freshdesk.com solution search for 'sell event tickets', 'event ticketing', 'Eventbrite' (no relevant results; 'ticket' means support ticket); freshworks.com/freshdesk/pricing and /freshdesk/omni/pricing feature lists.; the pricing page.  [support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans](https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161001/https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans)
82. Front Sells tickets in the same system "Starter $25 /seat/mo, up to 10 seats" Where we looked: https://front.com/pricing; help.front.com articles listed in evidence; site search of front.com and help.front.com for 'sell event tickets', 'ticketing events organizers'; the pricing page.  [front.com/pricing](https://front.com/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011231250/https://front.com/pricing)
83. Gorgias Sells tickets in the same system "AI Agent on every plan, pay only when it resolves a conversation. Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent." Where we looked: docs.gorgias.com category tree (Integrations: Ecommerce, Chat, SMS, Social media, Returns, Subscriptions, Data management, Voice; all article titles reviewed); www.gorgias.com/pricing; www.gorgias.com/apps (grep 'event ticket', 'Eventbrite', 'box office', 'ticketing'). Help-center search URL returned 404. 'Tickets' in Gorgias means support tickets.; the pricing page.  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
84. Help Scout Sells tickets in the same system "Standard $ 25 per user/mo For growing teams looking to automate more tasks and move beyond email." Where we looked: docs.helpscout.com search for 'sell tickets', 'event tickets', 'ticketing', 'eventbrite' (only support-ticket import/migration articles); helpscout.com/pricing plan features; helpscout.com/apps (no Eventbrite, Ticketmaster, Tito or Ticket Tailor listed). 'Tickets' in Help Scout material refers to support tickets.; the pricing page.  [www.helpscout.com/pricing/](https://www.helpscout.com/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261009193832/https://www.helpscout.com/pricing/)
85. Intercom Sells tickets in the same system "A ticket can be used to capture request details and create tasks for internal teams to handle asynchronously." Where we looked: https://www.intercom.com/pricing; https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained (feature table); https://www.intercom.com/help/en/articles/410-helpdesk-glossary (Tickets entry); help-center article title index on https://www.intercom.com/help/en/collections/1865264-getting-started (no event ticket sales titles).  [www.intercom.com/help/en/articles/410-helpdesk-glossary](https://www.intercom.com/help/en/articles/410-helpdesk-glossary), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201650/https://www.intercom.com/help/en/articles/410-helpdesk-glossary)
86. Zendesk Sells tickets in the same system "Annual subscription (per agent/month) $19 $55 $115 Monthly subscription (per agent/month) $25 $69 $149" Where we looked: support.zendesk.com help-center search (API) for 'sell event tickets', 'event ticket sales box office', 'Eventbrite' (0 results); zendesk.co.uk/pricing plan features. Zendesk 'ticketing' refers to support tickets..  [www.zendesk.com/pricing/](https://www.zendesk.com/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016194920/https://www.zendesk.com/pricing/)
87. Intercom Intercom lists Messenger, email, phone, SMS, social channels, Slack and Telegram among the channels you set up in your Intercom workspace. "All channels can be set up and customized from Settings \> Channels in your Intercom workspace, including: Messenger Email Phone WhatsApp Switch Slack SMS Social channels Telegram"  [www.intercom.com/help/en/articles/9955432-channels-explained](https://www.intercom.com/help/en/articles/9955432-channels-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195411/https://www.intercom.com/help/en/articles/9955432-channels-explained)
88. Zendesk Zendesk charges for AI agent usage only when the AI agent resolves a request without passing it to a human agent. "Paying per automated resolution means you pay only for customer requests that were successfully resolved by an AI agent, without any escalation to a human agent."  [support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195635/https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers)
89. Intercom Fin charges at most one outcome per conversation, even when it takes multiple actions. "You're only charged for one outcome per conversation , even if Fin takes multiple actions."  [www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195710/https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes)

Freshdesk is a trademark of its owner. Front is a trademark of its owner. Gorgias is a trademark of its owner. Help Scout is a trademark of its owner. Intercom is a trademark of its owner. Zendesk is a trademark of its owner. Ticket Fairy is not affiliated with them.

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