---
title: "Freshdesk vs Zendesk for events: answering your ticket buyers (2026)"
description: "Freshdesk and Zendesk compared for event organizers, promoters and venues: answering your ticket buyers, fees and who each suits. Checked October 2026."
canonical: "https://www.ticketfairy.com/compare/customer-support/freshdesk-vs-zendesk-for-events"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Compare](https://www.ticketfairy.com/compare)
3. [Customer support](https://www.ticketfairy.com/compare/customer-support)
4. Freshdesk vs Zendesk for events

# Freshdesk vs Zendesk for events

Event teams use both to answer ticket buyers about orders, refunds and event-day questions, with AI agents, a knowledge base, phone and Shopify order details; they differ in how they price agents and AI answers, and in the apps around them.

  [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support-freshdesk-vs-zendesk-for-events)

Ticket Fairy publishes this comparison and also sells event ticketing and event management software. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

- **6 of 8** of the things you need, confirmed on the published pages of Freshdesk
- **7 of 8** of the things you need, confirmed on the published pages of Zendesk
- **1** thing you get only on Ticket Fairy here

## Which should you choose?

### Freshdesk suits you if you need

- Freshdesk offers a Free program for 6 months for up to two agents.[1](#source-1)
- Day passes give occasional agents access for one day without a full license.[2](#source-2)

### Zendesk suits you if you need

- All current Zendesk Suite plans include email, voice, SMS, live chat, and messaging across web, mobile and social media.[3](#source-3)
- The Zendesk Marketplace lists 1,800+ apps, partners and integrations.[4](#source-4)

Freshdesk suits you if your support team is small most of the year and grows for event days: a free program covers up to two agents, and day passes add occasional helpers. Zendesk suits you if you want voice, SMS and messaging in every Suite plan and 1,800+ apps in its Marketplace.

## Why do event teams answer ticket buyers with Ticket Fairy instead of Freshdesk or Zendesk?

Event teams use Freshdesk and Zendesk to answer ticket buyers about orders, refunds and event-day questions. Ticket Fairy's Support Inbox brings website chat handovers, Instagram and Messenger messages and buyers' email replies into one team inbox, and Instagram and Messenger conversations show the fan's recent orders. Your concierge answers from your FAQ, policy and venue pages, Google Docs or your whole website, and when a question needs a person it passes the buyer to your team, to Ticket Fairy support, or to both in turn. Your team finds an order from any detail the buyer gives, then resends tickets, corrects a name or moves them to another ticket type or seat.

### Only on Ticket Fairy

- **Sells tickets in the same system** Your buyers can go from the chat to checkout on your page with their tickets already in the basket [5](#source-5)

- Your team can answer website chat handovers, Instagram and Messenger messages, and buyers' email replies from one Support Inbox.[6](#source-6)
- In Instagram and Messenger conversations, you can see the fan's recent orders beside the message.[7](#source-7)
- The concierge can answer from your FAQ, policy and venue pages, Google Docs or your whole website.[8](#source-8)
- When a question needs a person, the concierge passes the buyer to your team, to Ticket Fairy support, or to both in turn.[5](#source-5)
- Your team can find an order from any detail the buyer gives, then resend tickets, correct a name or move them to another ticket type or seat.[9](#source-9)

  [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support-freshdesk-vs-zendesk-for-events)

[Freshdesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-freshdesk) [Zendesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-zendesk)

## What does each of Freshdesk and Zendesk do?

### How do both tools and Ticket Fairy compare on what your event needs?

Ticket Fairy includes 7 of these 8 things you need, on any plan.

| What you need | Freshdesk | Zendesk |
| --- | --- | --- |
| Where buyers reach you |  |  |
| Channels in one inbox | On a paid plan[10](#source-10) Freshdesk Omni: email, web chat, WhatsApp, Facebook, Instagram in one inbox; Freshdesk: email, Facebook, web chat Plans: Freshdesk Omni (Growth, Pro, Enterprise) for WhatsApp and Instagram | On a paid plan[11](#source-11) Suite plans: email, messaging (web, mobile, social), voice, SMS, live chat; WhatsApp supported Plans: Suite Team and above; Support Team is email-based |
| AI answers from your own content | Extra cost[12](#source-12) Freddy AI Agent answers from solution articles, files, crawled URLs and Q&A; 500 sessions included once, then $49 per 100 Plans: Chat AI agent: Freshdesk Omni; Email AI agent: both products | Included[13](#source-13) AI agents answer from your knowledge sources; billed per automated resolution with a plan allowance Plans: Every Suite and Support plan |
| Hands a question to a person | Included[14](#source-14) Handover settings pass conversations from the AI agent to human agents, including on customer request | Included[15](#source-15) AI agents escalate to a human agent through escalation flows on messaging and email Plans: All Suite and Support plans |
| Help content buyers can read | Included[16](#source-16) Knowledge base and customer self-service portal | Included[17](#source-17) Help center knowledge base Plans: All Suite plans; Support with Knowledge Professional or Enterprise |
| What your team can do |  |  |
| Shows the buyer's orders beside the message | Included[18](#source-18) Shopify app shows a customer's current and past orders, payment and shipping status in Freshdesk | Included[19](#source-19) Shopify integration app shows Shopify orders in the ticket sidebar Plans: All Suite plans; Support plans with Chat |
| Notes and assignment | Included[20](#source-20) Private notes visible only to agents; ticket assignment, threads and tasks on all plans; automatic load-based routing on Pro and Enterprise | Included[21](#source-21) Internal notes visible only to agents; manual and automatic ticket assignment to agents or groups Plans: All Suite and Support plans |
| Refunds and changes from the conversation | Included[22](#source-22) Agents can cancel and refund Shopify orders from the Freshdesk widget; AI agent workflows can cancel orders | Included[23](#source-23) Refund or cancel Shopify orders from a ticket; Action builder connects third-party systems Plans: Shopify app: all Suites; Action builder: Suite Team and above |
| Sells tickets in the same system | Not found in Freshdesk's public documentation[24](#source-24) Freshdesk's documentation does not describe selling event tickets | Not found in Zendesk's public documentation[25](#source-25) Zendesk's documentation does not describe selling event tickets |

## What else should you know about Freshdesk and Zendesk?

Which copes better with a rush of buyer questions at the on-sale, Freshdesk or Zendesk?:  Both give you tools for busy periods, in different ways. Freshdesk assigns tickets automatically by each agent's load and availability, and day passes let extra helpers in for one day. Zendesk AI agents answer on messaging, email and voice, and its analytics show ticket volume trends across channels. [26](#source-26) [2](#source-2) [27](#source-27) [28](#source-28)

How do Freshdesk and Zendesk charge when your team grows for an event?:  Freshdesk charges per agent each month: $19, $55 or $89 billed annually, or $29 to $119 for Freshdesk Omni, and day passes give occasional agents one day of access without a full license. Zendesk charges for AI agent usage only when a request is resolved without a person stepping in. [29](#source-29) [30](#source-30) [2](#source-2) [31](#source-31)

Can a small event team start on Freshdesk for free?:  Yes. Freshdesk offers a Free program for 6 months for up to two agents, and new accounts get a 14-day trial of the Enterprise plan. [1](#source-1) [32](#source-32)

Which answers international festival-goers in more languages?:  Zendesk translates AI agent responses into over 80 supported languages. Freshdesk Omni AI agents answer on chat and messaging apps in 60+ languages, and its Copilot translates conversations live in 60+ languages. [33](#source-33) [34](#source-34) [35](#source-35)

Can Freshdesk or Zendesk refund a ticket order sold through Shopify?:  Yes, and both let agents cancel the order too. Freshdesk's Shopify app shows recent orders, payment status and shipping inside Freshdesk. Zendesk's Shopify integration shows orders in a ticket and lets agents refund or cancel them there. [36](#source-36) [37](#source-37) [38](#source-38)

Can fans phone your event team through Freshdesk or Zendesk?:  Yes. With Freshcaller connected, your Freshdesk team takes voice calls alongside your other channels, and every current Zendesk Suite plan includes voice. [39](#source-39) [3](#source-3)

Can venue staff or a promoter help answer buyer questions in Freshdesk?:  Yes. Freshdesk lets you invite external collaborators and third parties to help resolve tickets. [40](#source-40)

Which connects to more of the apps an event team uses?:  Zendesk lists 1,800+ apps, partners and integrations in its Marketplace. Freshdesk AI agent workflows come with pre-built integrations for apps such as Shopify and Wix, and Freshdesk Omni APIs let you connect other messaging channels. [4](#source-4) [41](#source-41) [42](#source-42)

Where can ticket buyers find door times and event rules for themselves?:  In a help center you build for them. Zendesk includes a help center for a public knowledge base, and Freshdesk has a knowledge base with a self-service portal for your customers. [43](#source-43) [44](#source-44)

## How are Freshdesk and Zendesk priced?

Freshdesk:  Per agent per month by plan (Growth, Pro, Enterprise) for two products, Freshdesk and Freshdesk Omni, billed annually or monthly; AI agent sessions, Copilot, day passes and connector tasks priced as add-ons[45](#source-45)

Zendesk:  Per agent per month by plan tier, annual or monthly billing; AI agent usage billed per automated resolution above the plan allowance; add-ons priced separately[46](#source-46)

## Where does each one win?

### Freshdesk

- Omniroute assigns tickets automatically based on agent ticket load, availability and assignment preferences.[26](#source-26)
- You can invite external collaborators and third parties to help resolve tickets.[40](#source-40)
- New accounts get a 14-day trial of the Enterprise plan.[32](#source-32)

### Zendesk

- Zendesk can translate AI agent responses automatically into over 80 supported languages.[33](#source-33)
- Zendesk charges for AI agent usage only when the AI agent resolves a request without passing it to a human agent.[31](#source-31)
- Action builder provides prebuilt connectors and low-code tools for multi-step workflows across Zendesk and third-party systems.[47](#source-47)

A third option: Ticket Fairy

[Why do event teams answer ticket buyers with Ticket Fairy instead of Freshdesk or Zendesk?](#third-option)

- Sells tickets in the same system

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support-freshdesk-vs-zendesk-for-events)

## What else are you comparing?

- [Freshdesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-freshdesk)
- [Zendesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-zendesk)
- [Intercom vs Zendesk for events](https://www.ticketfairy.com/compare/customer-support/intercom-vs-zendesk-for-events)
- [Help Scout vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-help-scout)
- [Zendesk alternatives](https://www.ticketfairy.com/compare/customer-support/zendesk-alternatives)
- [Gorgias vs Zendesk for events](https://www.ticketfairy.com/compare/customer-support/gorgias-vs-zendesk-for-events)
- [Best customer support software for events](https://www.ticketfairy.com/compare/customer-support/best-customer-support-software-for-events)
- [Questions about customer support software for events](https://www.ticketfairy.com/compare/customer-support/questions)
- [Customer support compared](https://www.ticketfairy.com/compare/customer-support)

## Where does each fact come from?

Every fact about another company comes from its own published pages, quoted word for word. Where we did not find something in those pages, we say exactly that. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

1. Freshdesk Freshdesk offers a Free program for 6 months for up to two agents. "It is available for free for 6 months, making it an ideal choice for new businesses."  [support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-](https://support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-), read on 17 October 2026.
2. Freshdesk Day passes give occasional agents access for one day without a full license. "Day passes provide occasional agents with temporary access for a day instead of purchasing a full license."  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
3. Zendesk All current Zendesk Suite plans include email, voice, SMS, live chat, and messaging across web, mobile and social media. "All plans include these fundamental features: Ticketing system Messaging across web, mobile, and social media Email, voice, SMS, and live chat support"  [support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types](https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201312/https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types)
4. Zendesk The Zendesk Marketplace lists 1,800+ apps, partners and integrations. "Find 1,800+ apps, partners and integrations to serve customers and employees"  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
5. Ticket Fairy [Buyers' questions become ticket sales on your website](https://www.ticketfairy.com/features/ai-ticket-concierge)
6. Ticket Fairy [Your team shares one inbox, so buyers get answers faster](https://www.ticketfairy.com/features/orders-refunds-and-resale/shared-buyer-support-inbox)

  Show all 47 sources

7. Ticket Fairy [Your Instagram and Facebook followers become ticket buyers](https://www.ticketfairy.com/features/social-media)
8. Ticket Fairy [Guide: Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/guides/teach-your-concierge-from-your-event-faq-pages)
9. Ticket Fairy [You find any buyer's order and sort it out yourself](https://www.ticketfairy.com/features/orders-refunds-and-resale/find-and-fix-orders)
10. Freshdesk Channels in one inbox "Email, Web Chat, WhatsApp, Facebook, and Instagram, all managed from one unified inbox."  [support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni](https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261006123038/https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni)
11. Zendesk Channels in one inbox "All plans include these fundamental features: Ticketing system Messaging across web, mobile, and social media Email, voice, SMS, and live chat support"  [support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types](https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201312/https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types)
12. Freshdesk AI answers from your own content "Additional AI Agent sessions $49 /100 sessions"  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
13. Zendesk AI answers from your own content "You can start automating in just minutes with AI agents that answer questions based on content from your trusted knowledge sources"  [support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents](https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195509/https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents)
14. Freshdesk Hands a question to a person "Handover settings determine how and when conversations are handed off from the AI Agent to human agents"  [support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents](https://support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260614171914/https://support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents)
15. Zendesk Hands a question to a person "You can build escalation flows in the dialogue builder for messaging and email AI agents."  [support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents](https://support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195929/https://support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents)
16. Freshdesk Help content buyers can read "The Freshdesk Knowledge Base or Solutions feature enables you to implement self-service options for your customers by creating a help center or knowledge base for your business."  [support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base](https://support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515042107/https://support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base)
17. Zendesk Help content buyers can read "You can enable your help center to begin building your knowledge base."  [support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center](https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200533/https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center)
18. Freshdesk Shows the buyer's orders beside the message "provides instant access to their recent orders, payment status, and shipping information right within Freshdesk."  [support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk](https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515044320/https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk)
19. Zendesk Shows the buyer's orders beside the message "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
20. Freshdesk Notes and assignment "Private note: Visible only to agents within your organization, as long as they have access."  [support.freshdesk.com/support/solutions/articles/231527-perform-ticket-actions](https://support.freshdesk.com/support/solutions/articles/231527-perform-ticket-actions), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260614160738/https://support.freshdesk.com/support/solutions/articles/231527-perform-ticket-actions)
21. Zendesk Notes and assignment "Everyone who has access to the ticket, including anyone copied on a ticket, can see public comments but only agents can see private comments."  [support.zendesk.com/hc/en-us/articles/4408835109018-Changing-a-ticket-comment-from-public-to-private](https://support.zendesk.com/hc/en-us/articles/4408835109018-Changing-a-ticket-comment-from-public-to-private), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200204/https://support.zendesk.com/hc/en-us/articles/4408835109018-Changing-a-ticket-comment-from-public-to-private)
22. Freshdesk Refunds and changes from the conversation "configure the options to allow agents to perform cancellations and refunds directly from the Freshdesk widget."  [support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk](https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515044320/https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk)
23. Zendesk Refunds and changes from the conversation "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
24. Freshdesk Sells tickets in the same system "Each subscription plan is charged on a per-agent basis, and the total cost is determined by the number of agents in your account." Where we looked: support.freshdesk.com solution search for 'sell event tickets', 'event ticketing', 'Eventbrite' (no relevant results; 'ticket' means support ticket); freshworks.com/freshdesk/pricing and /freshdesk/omni/pricing feature lists.; the pricing page.  [support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans](https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161001/https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans)
25. Zendesk Sells tickets in the same system "Annual subscription (per agent/month) $19 $55 $115 Monthly subscription (per agent/month) $25 $69 $149" Where we looked: support.zendesk.com help-center search (API) for 'sell event tickets', 'event ticket sales box office', 'Eventbrite' (0 results); zendesk.co.uk/pricing plan features. Zendesk 'ticketing' refers to support tickets..  [www.zendesk.com/pricing/](https://www.zendesk.com/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016194920/https://www.zendesk.com/pricing/)
26. Freshdesk Omniroute assigns tickets automatically based on agent ticket load, availability and assignment preferences. "Omniroute is Freshdesk's routing engine that powers each automatic routing method in Freshdesk based on agents' ticket load, availability, and assignment preferences."  [support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings](https://support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515050528/https://support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings)
27. Zendesk Zendesk AI agents work on messaging, email and voice channels and can take actions in authorized systems. "Zendesk AI agents are AI-powered chatbots that interact with your customers on messaging, email (including API and web form), and voice channels."  [support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents](https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195509/https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents)
28. Zendesk Prebuilt analytics show ticket volume and agent performance trends across channels. "Get up and running quickly with out-of-the-box analytics to help you analyse trends in ticket volume and agent performance across channels."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
29. Freshdesk Freshdesk charges paid plans per agent, so your total depends on how many agents you have. "Each subscription plan is charged on a per-agent basis, and the total cost is determined by the number of agents in your account."  [support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans](https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161001/https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans)
30. Freshdesk Freshdesk $19/$55/$89; Freshdesk Omni $29/$79/$119 per agent/month billed annually (Growth/Pro/Enterprise) "$19 /agent/month, billed annually Launch AI-powered service over email"  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
31. Zendesk Zendesk charges for AI agent usage only when the AI agent resolves a request without passing it to a human agent. "Paying per automated resolution means you pay only for customer requests that were successfully resolved by an AI agent, without any escalation to a human agent."  [support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195635/https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers)
32. Freshdesk New accounts get a 14-day trial of the Enterprise plan. "When you sign up, you instantly get access to our Enterprise plan for 14 days."  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
33. Zendesk Zendesk can translate AI agent responses automatically into over 80 supported languages. "Automatically translate AI agent responses into over 80 supported languages."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
34. Freshdesk Freshdesk Omni conversational AI agents resolve queries on chat and messaging apps in 60+ languages. "Conversational AI Agent \* AI agents that resolve end-to-end queries on chat and messaging apps in 60+ languages."  [www.freshworks.com/freshdesk/omni/pricing/](https://www.freshworks.com/freshdesk/omni/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011222829/https://www.freshworks.com/freshdesk/omni/pricing/)
35. Freshdesk Freddy AI Copilot translates customer conversations and replies in real time in 60+ languages. "Live translation \* Translate customer conversations and your responses in real-time, in 60+ languages."  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
36. Freshdesk The Shopify app shows customers' recent orders, payment status and shipping information inside Freshdesk. "provides instant access to their recent orders, payment status, and shipping information right within Freshdesk."  [support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk](https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515044320/https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk)
37. Freshdesk Agents can cancel and refund Shopify orders from the Freshdesk widget; AI agent workflows can cancel orders "configure the options to allow agents to perform cancellations and refunds directly from the Freshdesk widget."  [support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk](https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515044320/https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk)
38. Zendesk The Shopify integration shows Shopify orders in a ticket and lets agents refund or cancel them there. "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
39. Freshdesk With Freshcaller connected, your Freshdesk team takes voice calls alongside other channels. "Integrate Freshcaller to handle voice calls alongside other channels"  [support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni](https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261006123038/https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni)
40. Freshdesk You can invite external collaborators and third parties to help resolve tickets. "Collaborators Invite external agents and third parties to help your full-time support agents resolve complex customer issues."  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
41. Freshdesk AI agent workflows have pre-built integrations with apps including Shopify, Stripe, PayPal and Wix. "Agentic Workflows \* Pre-built integrations with leading apps like Shopify, Stripe, Paypal, Wix, and more."  [www.freshworks.com/freshdesk/omni/pricing/](https://www.freshworks.com/freshdesk/omni/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011222829/https://www.freshworks.com/freshdesk/omni/pricing/)
42. Freshdesk Freshdesk Omni offers APIs to connect other messaging channels (bring your own channel). "Bring your own channel (BYOC) Use our APIs to connect any messaging channel you want to Freshworks."  [www.freshworks.com/freshdesk/omni/pricing/](https://www.freshworks.com/freshdesk/omni/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011222829/https://www.freshworks.com/freshdesk/omni/pricing/)
43. Zendesk Zendesk includes a help center for building a public knowledge base. "You can enable your help center to begin building your knowledge base."  [support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center](https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200533/https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center)
44. Freshdesk Knowledge base and customer self-service portal "The Freshdesk Knowledge Base or Solutions feature enables you to implement self-service options for your customers by creating a help center or knowledge base for your business."  [support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base](https://support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515042107/https://support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base)
45. Freshdesk Pricing "Each subscription plan is charged on a per-agent basis, and the total cost is determined by the number of agents in your account."  [support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans](https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161001/https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans)
46. Zendesk Pricing "Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers that include different features."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
47. Zendesk Action builder provides prebuilt connectors and low-code tools for multi-step workflows across Zendesk and third-party systems. "Action builder comes with a library of prebuilt connectors, customisable actions and low-code tools that can be tailored to fit unique workflow needs."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)

Updated 17 October 2026: First published.

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