---
title: "Gorgias vs Zendesk for events: answering your ticket buyers (2026)"
description: "Gorgias and Zendesk compared for event organizers, promoters and venues: answering your ticket buyers, fees and who each suits. Checked October 2026."
canonical: "https://www.ticketfairy.com/compare/customer-support/gorgias-vs-zendesk-for-events"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Compare](https://www.ticketfairy.com/compare)
3. [Customer support](https://www.ticketfairy.com/compare/customer-support)
4. Gorgias vs Zendesk for events

# Gorgias vs Zendesk for events

Event teams use both to answer ticket buyers about orders, refunds and event-day questions across email, chat, SMS and social with an AI agent; they differ in what they price by and who they are built for.

  [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support-gorgias-vs-zendesk-for-events)

Ticket Fairy publishes this comparison and also sells event ticketing and event management software. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

- **6 of 8** of the things you need, confirmed on the published pages of Gorgias
- **7 of 8** of the things you need, confirmed on the published pages of Zendesk
- **1** thing you get only on Ticket Fairy here

## Which should you choose?

### Gorgias suits you if you need

- Gorgias prices Helpdesk by the tickets you use each month rather than by the number of agents.[1](#source-1)
- Agents can create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar.[2](#source-2)

### Zendesk suits you if you need

- All current Zendesk Suite plans include email, voice, SMS, live chat, and messaging across web, mobile and social media.[3](#source-3)
- The Zendesk Marketplace lists 1,800+ apps, partners and integrations.[4](#source-4)

The right pick depends on where you sell tickets and how you want to pay: Gorgias prices by support tickets used each month and changes Shopify orders from the support ticket, and Zendesk connects to more than 1,800 apps.

## Why do event teams answer ticket buyers with Ticket Fairy instead of Gorgias or Zendesk?

Event teams use Gorgias and Zendesk to answer ticket buyers about orders, refunds and event-day questions. In Ticket Fairy, your team finds a ticket order from any detail the buyer gives, then resends tickets, corrects a name or moves them to another ticket type or seat. Instagram and Messenger conversations show the fan's recent orders beside the message, and your concierge answers buyers on your website and puts tickets in their basket when they are ready. When a question needs a person, the concierge passes the buyer to your team, to Ticket Fairy support, or to both in turn.

### Only on Ticket Fairy

- **Sells tickets in the same system** Your buyers can go from the chat to checkout on your page with their tickets already in the basket [5](#source-5)

- Your team can find an order from any detail the buyer gives, then resend tickets, correct a name or move them to another ticket type or seat.[6](#source-6)
- In Instagram and Messenger conversations, you can see the fan's recent orders beside the message.[7](#source-7)
- Your ticket concierge can answer buyers on your website from your own answers and pages, and put tickets in their basket when they are ready.[5](#source-5)
- When a question needs a person, the concierge passes the buyer to your team, to Ticket Fairy support, or to both in turn.[5](#source-5)

  [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support-gorgias-vs-zendesk-for-events)

[Gorgias vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-gorgias) [Zendesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-zendesk)

## What does each of Gorgias and Zendesk do?

### How do both tools and Ticket Fairy compare on what your event needs?

Ticket Fairy includes 7 of these 8 things you need, on any plan.

| What you need | Gorgias | Zendesk |
| --- | --- | --- |
| Where buyers reach you |  |  |
| Channels in one inbox | Included[8](#source-8) Email, chat, contact form, help center, Facebook, Instagram and WhatsApp; Voice and SMS are paid add-ons Plans: All Helpdesk plans | On a paid plan[9](#source-9) Suite plans: email, messaging (web, mobile, social), voice, SMS, live chat; WhatsApp supported Plans: Suite Team and above; Support Team is email-based |
| AI answers from your own content | Extra cost[10](#source-10) AI Agent answers from help center, website, documents, guidance and Shopify data; fee per automated interaction Plans: AI Agent subscription, available on every plan | Included[11](#source-11) AI agents answer from your knowledge sources; billed per automated resolution with a plan allowance Plans: Every Suite and Support plan |
| Hands a question to a person | Included[12](#source-12) AI Agent hands conversations to your team; built-in triggers plus your own handover topics Plans: All plans with AI Agent | Included[13](#source-13) AI agents escalate to a human agent through escalation flows on messaging and email Plans: All Suite and Support plans |
| Help content buyers can read | Included[14](#source-14) Help center for self-service articles, connectable to AI Agent knowledge Plans: All Helpdesk plans | Included[15](#source-15) Help center knowledge base Plans: All Suite plans; Support with Knowledge Professional or Enterprise |
| What your team can do |  |  |
| Shows the buyer's orders beside the message | Included[16](#source-16) The ticket sidebar shows Shopify orders, customer details and purchase data Plans: All Helpdesk plans | Included[17](#source-17) Shopify integration app shows Shopify orders in the ticket sidebar Plans: All Suite plans; Support plans with Chat |
| Notes and assignment | Included[18](#source-18) Internal notes with mentions; manual and rule-based automatic assignment to agents and teams Plans: All Helpdesk plans | Included[19](#source-19) Internal notes visible only to agents; manual and automatic ticket assignment to agents or groups Plans: All Suite and Support plans |
| Refunds and changes from the conversation | Included[20](#source-20) Create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar; AI Agent can change orders Plans: All Helpdesk plans (Shopify); AI actions need AI Agent | Included[21](#source-21) Refund or cancel Shopify orders from a ticket; Action builder connects third-party systems Plans: Shopify app: all Suites; Action builder: Suite Team and above |
| Sells tickets in the same system | Not found in Gorgias's public documentation[22](#source-22) Gorgias's published material does not describe selling event tickets | Not found in Zendesk's public documentation[23](#source-23) Zendesk's documentation does not describe selling event tickets |

## What else should you know about Gorgias and Zendesk?

Which costs less in a busy on-sale month, Gorgias or Zendesk?:  It depends on your team and how many buyer questions arrive. Gorgias prices its helpdesk by support tickets used each month rather than by agents, and offers teams over 5,000 conversations a month a custom plan. Both charge for AI only when the AI agent resolves a request without a person. [1](#source-1) [24](#source-24) [25](#source-25) [26](#source-26)

Can Gorgias or Zendesk change a ticket order sold through Shopify?:  Yes. Gorgias agents create, edit, cancel and refund Shopify orders from the sidebar, and its AI agent can cancel orders too. Zendesk shows Shopify orders in a support ticket and lets agents refund or cancel them there. [2](#source-2) [27](#source-27) [28](#source-28)

Do you need to sell tickets on Shopify to use the Gorgias AI agent?:  Yes. Gorgias requires a connected Shopify store to use AI Agent, and WooCommerce order data shows in Gorgias without the order changes documented for Shopify. [29](#source-29) [30](#source-30)

Which answers international festival-goers in more languages?:  Both cover over 80 languages. Gorgias AI Agent supports over 80 languages, even when your knowledge content is not translated, and Zendesk translates AI agent responses into over 80 supported languages. [31](#source-31) [32](#source-32)

Can fans call or text your event team through Gorgias or Zendesk?:  Yes. Zendesk includes voice and SMS on all current Suite plans. Gorgias sells Voice and SMS as add-ons priced by call and text volume. [3](#source-3) [33](#source-33)

Can an AI agent read the screenshot a ticket buyer sends with their question?:  Yes, Gorgias AI Agent can. It reads the images people send, such as receipt screenshots or photos. [34](#source-34)

Can you export a season of buyer conversations from Gorgias or Zendesk?:  Yes. Gorgias exports up to 1 million support tickets to CSV from a view or analytics, and Zendesk exports tickets, users and organizations as JSON, CSV or XML once its support team enables exports, except on Team plans. [35](#source-35) [36](#source-36)

## How are Gorgias and Zendesk priced?

Gorgias:  Monthly or annual plan priced by tickets included per month, not per agent, with per-ticket overage; optional AI Agent billed per automated interaction; Voice and SMS add-ons by volume[37](#source-37)

Zendesk:  Per agent per month by plan tier, annual or monthly billing; AI agent usage billed per automated resolution above the plan allowance; add-ons priced separately[38](#source-38)

## Where does each one win?

### Gorgias

- With Shopify Actions set up, AI Agent can cancel orders, change shipping addresses and remove items.[27](#source-27)
- AI Agent reads images shoppers send, such as photos of damaged items or receipt screenshots.[34](#source-34)
- Basic, Pro and Advanced plans list 500 user seats; Starter lists 3.[39](#source-39)

### Zendesk

- Zendesk includes a help center for building a public knowledge base.[40](#source-40)
- Action builder provides prebuilt connectors and low-code tools for multi-step workflows across Zendesk and third-party systems.[41](#source-41)
- Prebuilt analytics show ticket volume and agent performance trends across channels.[42](#source-42)

A third option: Ticket Fairy

[Why do event teams answer ticket buyers with Ticket Fairy instead of Gorgias or Zendesk?](#third-option)

- Sells tickets in the same system

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support-gorgias-vs-zendesk-for-events)

## What else are you comparing?

- [Gorgias vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-gorgias)
- [Zendesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-zendesk)
- [Zendesk alternatives](https://www.ticketfairy.com/compare/customer-support/zendesk-alternatives)
- [Intercom vs Zendesk for events](https://www.ticketfairy.com/compare/customer-support/intercom-vs-zendesk-for-events)
- [Freshdesk vs Zendesk for events](https://www.ticketfairy.com/compare/customer-support/freshdesk-vs-zendesk-for-events)
- [Best customer support software for events](https://www.ticketfairy.com/compare/customer-support/best-customer-support-software-for-events)
- [Questions about customer support software for events](https://www.ticketfairy.com/compare/customer-support/questions)
- [Customer support compared](https://www.ticketfairy.com/compare/customer-support)

## Where does each fact come from?

Every fact about another company comes from its own published pages, quoted word for word. Where we did not find something in those pages, we say exactly that. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

1. Gorgias Gorgias prices Helpdesk by the tickets you use each month rather than by the number of agents. "This means that you pay for Gorgias based on your actual support usage, rather than the size of your team."  [docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385](https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385), read on 17 October 2026.
2. Gorgias Agents can create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar. "If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
3. Zendesk All current Zendesk Suite plans include email, voice, SMS, live chat, and messaging across web, mobile and social media. "All plans include these fundamental features: Ticketing system Messaging across web, mobile, and social media Email, voice, SMS, and live chat support"  [support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types](https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201312/https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types)
4. Zendesk The Zendesk Marketplace lists 1,800+ apps, partners and integrations. "Find 1,800+ apps, partners and integrations to serve customers and employees"  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
5. Ticket Fairy [Buyers' questions become ticket sales on your website](https://www.ticketfairy.com/features/ai-ticket-concierge)
6. Ticket Fairy [You find any buyer's order and sort it out yourself](https://www.ticketfairy.com/features/orders-refunds-and-resale/find-and-fix-orders)

  Show all 42 sources

7. Ticket Fairy [Your Instagram and Facebook followers become ticket buyers](https://www.ticketfairy.com/features/social-media)
8. Gorgias Channels in one inbox "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view"  [www.gorgias.com/](https://www.gorgias.com/), read on 17 October 2026.
9. Zendesk Channels in one inbox "All plans include these fundamental features: Ticketing system Messaging across web, mobile, and social media Email, voice, SMS, and live chat support"  [support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types](https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201312/https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types)
10. Gorgias AI answers from your own content "AI Agent draws on your help center articles, website content, documents, guidance, and Shopify data to respond accurately and on-brand."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
11. Zendesk AI answers from your own content "You can start automating in just minutes with AI agents that answer questions based on content from your trusted knowledge sources"  [support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents](https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195509/https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents)
12. Gorgias Hands a question to a person "When AI Agent can't answer a customer question or fully resolve an issue, it hands the conversation over to your human team."  [docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591](https://docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591), read on 17 October 2026.
13. Zendesk Hands a question to a person "You can build escalation flows in the dialogue builder for messaging and email AI agents."  [support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents](https://support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195929/https://support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents)
14. Gorgias Help content buyers can read "A help center gives your customers the option to find answers on their own and reduces the number of repetitive tickets submitted to your support team."  [docs.gorgias.com/en-US/help-center-101-81865](https://docs.gorgias.com/en-US/help-center-101-81865), read on 17 October 2026.
15. Zendesk Help content buyers can read "You can enable your help center to begin building your knowledge base."  [support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center](https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200533/https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center)
16. Gorgias Shows the buyer's orders beside the message "If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
17. Zendesk Shows the buyer's orders beside the message "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
18. Gorgias Notes and assignment "You can leave an internal note on a ticket when you’d like to add a comment to the message thread that isn’t visible to the customer."  [docs.gorgias.com/en-US/internal-notes-81888](https://docs.gorgias.com/en-US/internal-notes-81888), read on 17 October 2026.
19. Zendesk Notes and assignment "Everyone who has access to the ticket, including anyone copied on a ticket, can see public comments but only agents can see private comments."  [support.zendesk.com/hc/en-us/articles/4408835109018-Changing-a-ticket-comment-from-public-to-private](https://support.zendesk.com/hc/en-us/articles/4408835109018-Changing-a-ticket-comment-from-public-to-private), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200204/https://support.zendesk.com/hc/en-us/articles/4408835109018-Changing-a-ticket-comment-from-public-to-private)
20. Gorgias Refunds and changes from the conversation "This feature allows agents to edit Shopify orders directly from the widget, whether or not the order is fulfilled."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
21. Zendesk Refunds and changes from the conversation "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
22. Gorgias Sells tickets in the same system "AI Agent on every plan, pay only when it resolves a conversation. Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent." Where we looked: docs.gorgias.com category tree (Integrations: Ecommerce, Chat, SMS, Social media, Returns, Subscriptions, Data management, Voice; all article titles reviewed); www.gorgias.com/pricing; www.gorgias.com/apps (grep 'event ticket', 'Eventbrite', 'box office', 'ticketing'). Help-center search URL returned 404. 'Tickets' in Gorgias means support tickets.; the pricing page.  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
23. Zendesk Sells tickets in the same system "Annual subscription (per agent/month) $19 $55 $115 Monthly subscription (per agent/month) $25 $69 $149" Where we looked: support.zendesk.com help-center search (API) for 'sell event tickets', 'event ticket sales box office', 'Eventbrite' (0 results); zendesk.co.uk/pricing plan features. Zendesk 'ticketing' refers to support tickets..  [www.zendesk.com/pricing/](https://www.zendesk.com/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016194920/https://www.zendesk.com/pricing/)
24. Gorgias Gorgias offers teams with over 5,000 conversations a month a custom plan through its sales team. "Need a fully custom plan? For teams over 5,000 conversations a month with complex security, compliance, or integration needs. Talk to sales"  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
25. Gorgias The AI Agent automation fee applies only when AI Agent resolves a ticket without handing over to a human agent. "An additional outcome-based automation fee applies when AI Agent resolves a ticket without handing over the conversation to a human agent."  [docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385](https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385), read on 17 October 2026.
26. Zendesk Zendesk charges for AI agent usage only when the AI agent resolves a request without passing it to a human agent. "Paying per automated resolution means you pay only for customer requests that were successfully resolved by an AI agent, without any escalation to a human agent."  [support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195635/https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers)
27. Gorgias With Shopify Actions set up, AI Agent can cancel orders, change shipping addresses and remove items. "AI Agent can fully resolve requests from shoppers who want to make changes to their orders, including cancelling an order, changing their shipping address, removing items, and more."  [docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792](https://docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792), read on 17 October 2026.
28. Zendesk The Shopify integration shows Shopify orders in a ticket and lets agents refund or cancel them there. "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
29. Gorgias You need a connected Shopify store to use AI Agent. "Note: Connecting a Shopify store is required to use AI Agent in your helpdesk."  [docs.gorgias.com/en-US/connect-shopify-to-gorgias-81814](https://docs.gorgias.com/en-US/connect-shopify-to-gorgias-81814), read on 17 October 2026.
30. Gorgias WooCommerce order data shows in Gorgias tickets; creating, editing, canceling and refunding orders is documented for Shopify. "You can't initiate any actions on WooCommerce orders (create, edit, cancel, refund)."  [docs.gorgias.com/en-US/woocommerce-101-353478](https://docs.gorgias.com/en-US/woocommerce-101-353478), read on 17 October 2026.
31. Gorgias AI Agent supports over 80 languages, including when knowledge content is not translated. "AI Agent supports over 80 languages and replies in any of them, even when your knowledge isn't translated."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
32. Zendesk Zendesk can translate AI agent responses automatically into over 80 supported languages. "Automatically translate AI agent responses into over 80 supported languages."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
33. Gorgias Voice and SMS are add-ons priced by call and text volume. "Add Voice or SMS to any plan. Pricing scales with your call and text volume, so you can choose the tier that matches your usage."  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
34. Gorgias AI Agent reads images shoppers send, such as photos of damaged items or receipt screenshots. "AI Agent reads and understands images shoppers share, like photos of damaged items or screenshots of receipts."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
35. Gorgias The account owner, admins and leads can export up to 1 million tickets at a time to CSV from a view or from analytics; help center articles do not export, but the support team can help. "you can export your ticket data to a CSV file in two different ways."  [docs.gorgias.com/en-US/export-tickets-from-gorgias-404844](https://docs.gorgias.com/en-US/export-tickets-from-gorgias-404844), read on 17 October 2026.
36. Zendesk Admins can export tickets, users and organizations as JSON, CSV or XML (not on Team plans; Zendesk support must enable exports first); all plans can export through the REST API. "You can export account data, such as tickets, users, or organizations, to a JSON, CSV, or XML file."  [support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-ticket-user-or-organization-data-from-your-account](https://support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-ticket-user-or-organization-data-from-your-account), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200702/https://support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-ticket-user-or-organization-data-from-your-account)
37. Gorgias Pricing "AI Agent on every plan, pay only when it resolves a conversation. Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent."  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
38. Zendesk Pricing "Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers that include different features."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
39. Gorgias Basic, Pro and Advanced plans list 500 user seats; Starter lists 3. "Tickets included 50/mo 300/mo 2,000/mo 5,000/mo User seats 3 500 500 500 Overage $0.40/tkt $40/100 $36/100 $36/100"  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
40. Zendesk Zendesk includes a help center for building a public knowledge base. "You can enable your help center to begin building your knowledge base."  [support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center](https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200533/https://support.zendesk.com/hc/en-us/articles/5702269234330-Enabling-and-activating-your-help-center)
41. Zendesk Action builder provides prebuilt connectors and low-code tools for multi-step workflows across Zendesk and third-party systems. "Action builder comes with a library of prebuilt connectors, customisable actions and low-code tools that can be tailored to fit unique workflow needs."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
42. Zendesk Prebuilt analytics show ticket volume and agent performance trends across channels. "Get up and running quickly with out-of-the-box analytics to help you analyse trends in ticket volume and agent performance across channels."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)

Updated 17 October 2026: First published.

Gorgias is a trademark of its owner. Zendesk is a trademark of its owner. Ticket Fairy is not affiliated with them.

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