---
title: "6 Intercom alternatives for events (2026)"
description: "The best Intercom alternatives for promoters, venues and festivals, compared on fees, features and support."
canonical: "https://www.ticketfairy.com/compare/customer-support/intercom-alternatives"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Compare](https://www.ticketfairy.com/compare)
3. [Customer support](https://www.ticketfairy.com/compare/customer-support)
4. Intercom alternatives for events

# Intercom alternatives for events

Intercom is a customer service platform priced per seat, with the Fin AI agent charged per outcome on every inbound channel. You may look for an alternative when your support questions are mostly about tickets and orders, or when you want a different way to pay for seats and AI answers. We describe each platform from its own published pages.

  [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support-intercom-alternatives)

Ticket Fairy publishes this comparison and also sells event ticketing and event management software. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

- **6** alternatives to Intercom
- **4 of 5** of the things you need, included on Ticket Fairy
- **4 of 5** of the things you need, confirmed on the published pages of Intercom

## Which should you choose?

### Where Ticket Fairy is stronger

- In Instagram and Messenger conversations, you can see the fan's recent orders beside the message.[1](#source-1)
- Your team can find an order from any detail the buyer gives, then resend tickets, correct a name or move them to another ticket type or seat.[2](#source-2)
- Your ticket concierge can answer buyers on your website from your own answers and pages, and put tickets in their basket when they are ready.[3](#source-3)

### Where Intercom is stronger

- Intercom says Fin AI Agent can be deployed on all inbound support channels.[4](#source-4)
- Fin AI Agent can be bought without an Intercom plan for use with Salesforce, HubSpot, Freshdesk, Freshchat or another helpdesk.[5](#source-5)
- Intercom Phone calls, inbound and outbound, appear in the same Inbox as other conversations.[6](#source-6)

Ticket Fairy is the better fit when your support questions are about tickets and orders, and you want your team to refund orders and resend tickets on the order itself. Intercom remains the better fit when you want the Fin AI agent on every channel, including phone, or added to the help desk you already use.

## How do the Intercom alternatives compare?

Scroll sideways to see all 7 platforms.

| What you need | Ticket Fairy | Freshdesk | Front | Gorgias | Help Scout | Intercom | Zendesk |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Where buyers reach you |  |  |  |  |  |  |  |
| Channels in one inbox | Included[7](#source-7) Your team can answer website chat handovers, Instagram and Messenger messages and email replies from one team inbox | On a paid plan[8](#source-8) Freshdesk Omni: email, web chat, WhatsApp, Facebook, Instagram in one inbox; Freshdesk: email, Facebook, web chat Plans: Freshdesk Omni (Growth, Pro, Enterprise) for WhatsApp and Instagram | On a paid plan[9](#source-9) Email, live chat, SMS, Slack, social, WhatsApp, voice integrations; Starter covers one channel type. Plans: Professional | Included[10](#source-10) Email, chat, contact form, help center, Facebook, Instagram and WhatsApp; Voice and SMS are paid add-ons Plans: All Helpdesk plans | On a paid plan[11](#source-11) Email on all plans; live chat, SMS, WhatsApp, Instagram and Messenger on paid plans Plans: Standard and above for channels beyond email | Included[12](#source-12) Messenger chat, email, phone, WhatsApp, SMS, Facebook, Instagram, Slack and Telegram, on all plans | On a paid plan[13](#source-13) Suite plans: email, messaging (web, mobile, social), voice, SMS, live chat; WhatsApp supported Plans: Suite Team and above; Support Team is email-based |
| AI answers from your own content | Included[14](#source-14) Your concierge can answer buyers from your FAQ, policy and venue pages, Google Docs or your whole website | Extra cost[15](#source-15) Freddy AI Agent answers from solution articles, files, crawled URLs and Q&A; 500 sessions included once, then $49 per 100 Plans: Chat AI agent: Freshdesk Omni; Email AI agent: both products | Extra cost[16](#source-16) Autopilot AI agent answers from Front knowledge bases, websites, files and notes. | Extra cost[17](#source-17) AI Agent answers from help center, website, documents, guidance and Shopify data; fee per automated interaction Plans: AI Agent subscription, available on every plan | Extra cost[18](#source-18) Scout AI agent answers from Docs, websites and text sources in Beacon chat and email Plans: All plans; billed per resolution | Extra cost[19](#source-19) Fin AI Agent on all plans, charged USD 0.99 per outcome | Included[20](#source-20) AI agents answer from your knowledge sources; billed per automated resolution with a plan allowance Plans: Every Suite and Support plan |
| Hands a question to a person | Included[3](#source-3) Your concierge can pass the buyer to your team, to Ticket Fairy support, or to both in turn, with a summary so nobody starts from scratch | Included[21](#source-21) Handover settings pass conversations from the AI agent to human agents, including on customer request | Extra cost[22](#source-22) Autopilot Resolve creates a ticket with full context when a customer needs a human. | Included[23](#source-23) AI Agent hands conversations to your team; built-in triggers plus your own handover topics Plans: All plans with AI Agent | Included[24](#source-24) Scout hands sensitive or complex conversations to your team; exclusions escalate topics immediately | Included[25](#source-25) Fin escalates to a human teammate, for example when a customer asks for a person | Included[26](#source-26) AI agents escalate to a human agent through escalation flows on messaging and email Plans: All Suite and Support plans |
| What your team can do |  |  |  |  |  |  |  |
| Shows the buyer's orders beside the message | Included[1](#source-1) Your team can see the fan's recent orders in Instagram and Messenger conversations, and the buyer's contact details in every other conversation | Included[27](#source-27) Shopify app shows a customer's current and past orders, payment and shipping status in Freshdesk | Included[28](#source-28) Shopify integration shows customer and order details in the inbox sidebar. | Included[29](#source-29) The ticket sidebar shows Shopify orders, customer details and purchase data Plans: All Helpdesk plans | Included[30](#source-30) Shopify and Stripe apps show orders, subscriptions and payments in the conversation sidebar Plans: Shopify and Stripe apps; custom sidebar apps on paid plans | Included[31](#source-31) Shopify app in the Inbox sidebar shows the customer's orders; Stripe app shows payment details | Included[32](#source-32) Shopify integration app shows Shopify orders in the ticket sidebar Plans: All Suite plans; Support plans with Chat |
| Refunds and changes from the conversation | Not offered[2](#source-2) Your team can find the order from one detail the buyer gives, then refund, resend or change names on the order itself | Included[33](#source-33) Agents can cancel and refund Shopify orders from the Freshdesk widget; AI agent workflows can cancel orders | On a paid plan[34](#source-34) Application requests can trigger order actions such as canceling a Shopify order from Front. Plans: Enterprise | Included[35](#source-35) Create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar; AI Agent can change orders Plans: All Helpdesk plans (Shopify); AI actions need AI Agent | Included[36](#source-36) Refund, cancel or edit Shopify orders and issue Stripe refunds from the sidebar Plans: Through Shopify and Stripe apps | Included[37](#source-37) Full Shopify order refunds from the Inbox through the Shopify app; Fin can act via data connectors | Included[38](#source-38) Refund or cancel Shopify orders from a ticket; Action builder connects third-party systems Plans: Shopify app: all Suites; Action builder: Suite Team and above |

## What else should you know about moving from Intercom?

What is the best Intercom alternative for event organizers?:  Ticket Fairy suits you if most questions are about tickets, because your team sees the buyer's orders and fixes them on the order. Gorgias and Help Scout suit online shops on Shopify, and Zendesk and Freshdesk suit teams that answer across many channels. [1](#source-1) [2](#source-2) [39](#source-39) [40](#source-40) [41](#source-41) [42](#source-42)

How is Intercom priced compared with its alternatives?:  Intercom charges per seat each month, plus a charge for each Fin outcome. Gorgias prices by tickets rather than seats, Help Scout has a free plan for 5 users and bills Scout at $0.75 per resolution, and Front starts at $25 per seat. [43](#source-43) [44](#source-44) [45](#source-45) [46](#source-46) [47](#source-47)

Which Intercom alternatives show the buyer's order beside the conversation?:  With Ticket Fairy, your team can see a fan's recent orders beside Instagram and Messenger conversations and find any order from one detail the buyer gives. Gorgias, Help Scout, Freshdesk, Front and Zendesk show Shopify orders beside the conversation. [1](#source-1) [2](#source-2) [48](#source-48) [40](#source-40) [49](#source-49) [50](#source-50) [51](#source-51)

Which Intercom alternatives answer questions with AI?:  Every platform on this list has an AI agent. Ticket Fairy's concierge answers from your FAQ, policy and venue pages or your whole website, Zendesk translates AI agent answers into over 80 languages, and Help Scout's Scout learns from Docs, websites and files. [14](#source-14) [52](#source-52) [53](#source-53) [54](#source-54) [55](#source-55) [56](#source-56)

Which Intercom alternatives have a free plan?:  Help Scout has a free plan with 5 users, 1 Inbox and 1 Docs site, and Freshdesk offers a free program for up to two agents for 6 months. [45](#source-45) [57](#source-57)

Can you export your conversations from Intercom?:  Yes. Intercom exports conversation data to CSV with the columns you choose, and on a schedule if you like. The CSV leaves out message content, and you can export a single conversation as text or PDF. [58](#source-58)

## What changes when you answer buyers from the same place you sell their tickets?

Nobody on your team copies an order number from one tool to another, because your concierge and your team carry on each buyer's conversation from where it stopped.

1. **A buyer asks on your website** Your concierge can answer from your FAQ, policy and venue pages. [Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/guides/teach-your-concierge-from-your-event-faq-pages)
2. **Your concierge sells the tickets** When the buyer is ready, the concierge can put their tickets in the basket and open checkout on your page. [Your AI ticket concierge](https://www.ticketfairy.com/features/ai-ticket-concierge)
3. **Your team takes the hard questions** The concierge can pass the buyer to your team with a summary, in the same inbox as Instagram and Messenger. [The shared Support Inbox](https://www.ticketfairy.com/features/orders-refunds-and-resale/shared-buyer-support-inbox)
4. **Your team fixes the order** Your team can find the order from any detail the buyer gives, then resend the tickets, correct a name or change the seat. [Find and fix orders](https://www.ticketfairy.com/features/orders-refunds-and-resale/find-and-fix-orders)

Your team sees the buyer's question, their tickets and the concierge's answer together, from the first question to the fixed order.

## What are the best Intercom alternatives?

### Where do teams go from Intercom, and what changes?

Moving from **Intercom**

- **Ticket Fairy**  Adds: AI answers from your own content  Leaves out: Refunds and changes from the conversation
- **Zendesk**  Adds: AI answers from your own content
- **Freshdesk** Covers the same things you need
- **Gorgias** Covers the same things you need
- **Help Scout** Covers the same things you need
- **Front**  Leaves out: Hands a question to a person

Teams moving to Ticket Fairy get 1 of these things that Intercom does not include.

1. ### 1\. Ticket Fairy
     Built for events  
   Your concierge can answer ticket buyers on your website and social accounts, and your team can find and fix their orders without switching tools.

   - Your team can answer website chat handovers, Instagram and Messenger messages, and buyers' email replies from one Support Inbox.[7](#source-7)
   - When a question needs a person, the concierge passes the buyer to your team, to Ticket Fairy support, or to both in turn.[3](#source-3)
   - Your team can find an order from any detail the buyer gives, then resend tickets, correct a name or move them to another ticket type or seat.[2](#source-2)
   - The concierge can answer from your FAQ, policy and venue pages, Google Docs or your whole website.[14](#source-14)

   #### Only on Ticket Fairy

   - **Sells tickets in the same system** Your buyers can go from the chat to checkout on your page with their tickets already in the basket [3](#source-3)
      [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support-intercom-alternatives)  
   [Customer support compared](https://www.ticketfairy.com/compare/customer-support)
2. ### 2\. Zendesk

   Zendesk suits teams that run support across email, voice and messaging in one suite, with a large app marketplace.

   **Pricing:** Per agent per month by plan tier, annual or monthly billing; AI agent usage billed per automated resolution above the plan allowance; add-ons priced separately[59](#source-59)

   - All current Zendesk Suite plans include email, voice, SMS, live chat, and messaging across web, mobile and social media.[41](#source-41)
   - The Zendesk Marketplace lists 1,800+ apps, partners and integrations.[60](#source-60)
   - Zendesk can translate AI agent responses automatically into over 80 supported languages.[52](#source-52)

   [Zendesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-zendesk) [Zendesk alternatives](https://www.ticketfairy.com/compare/customer-support/zendesk-alternatives)
3. ### 3\. Freshdesk

   Freshdesk suits teams that want tickets routed by agent workload and conversations translated in real time.

   **Pricing:** Per agent per month by plan (Growth, Pro, Enterprise) for two products, Freshdesk and Freshdesk Omni, billed annually or monthly; AI agent sessions, Copilot, day passes and connector tasks priced as add-ons[61](#source-61)

   - Omniroute assigns tickets automatically based on agent ticket load, availability and assignment preferences.[62](#source-62)
   - Freddy AI Copilot translates customer conversations and replies in real time in 60+ languages.[63](#source-63)
   - Freshdesk offers a Free program for 6 months for up to two agents.[57](#source-57)

   **Worth knowing:** Freshdesk charges paid plans per agent, so your total depends on how many agents you have.[64](#source-64)

   [Freshdesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-freshdesk)
4. ### 4\. Gorgias

   Gorgias suits online shops on Shopify that want pricing by tickets rather than by seats.

   **Pricing:** Monthly or annual plan priced by tickets included per month, not per agent, with per-ticket overage; optional AI Agent billed per automated interaction; Voice and SMS add-ons by volume[65](#source-65)

   - Gorgias prices Helpdesk by the tickets you use each month rather than by the number of agents.[44](#source-44)
   - Agents can create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar.[39](#source-39)
   - AI Agent supports over 80 languages, including when knowledge content is not translated.[66](#source-66)

   **Worth knowing:** You need a connected Shopify store to use AI Agent.[67](#source-67)

   [Gorgias vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-gorgias)
5. ### 5\. Help Scout

   Help Scout suits small teams that want a free plan and an AI agent billed per resolution.

   **Pricing:** Per user per month by plan tier (Free, Standard, Plus, Pro), annual or monthly billing; AI resolutions billed at $0.75 each; extra Inboxes and Docs sites priced separately[68](#source-68)

   - The Free plan includes 5 users, 1 Inbox and 1 Docs site.[45](#source-45)
   - Help Scout bills each Scout AI resolution at $0.75, monthly in arrears.[46](#source-46)
   - Collision Detection shows when a teammate is already viewing or replying to a conversation.[69](#source-69)

   **Worth knowing:** Scout, the Help Scout AI agent, resolves conversations in Beacon chat and email.[70](#source-70)

   [Help Scout vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-help-scout)
6. ### 6\. Front

   Front suits teams that share inboxes with internal comments and want to connect their own AI agents.

   **Pricing:** Per-seat monthly subscription in three plans (Starter, Professional, Enterprise), plus AI add-ons: Copilot per seat and Autopilot per conversation outcome.[71](#source-71)

   - Internal comments, @mentions, assignment and ticket statuses on conversations.[72](#source-72)
   - Front lets teams connect external AI agents built with Claude, Codex, Sierra and others.[73](#source-73)
   - Front says its AI cites the sources used when it generates a response.[74](#source-74)

   **Worth knowing:** The Starter plan supports a single channel type of Email, Front Chat or SMS; Professional and Enterprise support multiple channel types.[75](#source-75)

   [Front vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-front)

## When should you stay with Intercom?

Intercom remains the better fit when you want one AI agent answering on every inbound channel, when phone calls belong in the same inbox as chat and email, or when you want Fin working inside the help desk you already use.

- Intercom says Fin AI Agent can be deployed on all inbound support channels.[4](#source-4)
- Intercom Phone calls, inbound and outbound, appear in the same Inbox as other conversations.[6](#source-6)
- Fin AI Agent can be bought without an Intercom plan for use with Salesforce, HubSpot, Freshdesk, Freshchat or another helpdesk.[5](#source-5)

## What else are you comparing?

- [Intercom vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-intercom)
- [Intercom vs Zendesk for events](https://www.ticketfairy.com/compare/customer-support/intercom-vs-zendesk-for-events)
- [Front vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-front)
- [Best customer support software for events](https://www.ticketfairy.com/compare/customer-support/best-customer-support-software-for-events)
- [Zendesk alternatives](https://www.ticketfairy.com/compare/customer-support/zendesk-alternatives)
- [Questions about customer support software for events](https://www.ticketfairy.com/compare/customer-support/questions)
- [Customer support compared](https://www.ticketfairy.com/compare/customer-support)

## Where does each fact come from?

Every fact about another company comes from its own published pages, quoted word for word. Where we did not find something in those pages, we say exactly that. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

1. Ticket Fairy [Your Instagram and Facebook followers become ticket buyers](https://www.ticketfairy.com/features/social-media)
2. Ticket Fairy [You find any buyer's order and sort it out yourself](https://www.ticketfairy.com/features/orders-refunds-and-resale/find-and-fix-orders)
3. Ticket Fairy [Buyers' questions become ticket sales on your website](https://www.ticketfairy.com/features/ai-ticket-concierge)
4. Intercom Intercom says Fin AI Agent can be deployed on all inbound support channels. "You can deploy Fin AI Agent to all your inbound support channels."  [www.intercom.com/help/en/articles/13377077-choose-channels-to-deploy-fin-ai-agent](https://www.intercom.com/help/en/articles/13377077-choose-channels-to-deploy-fin-ai-agent), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200034/https://www.intercom.com/help/en/articles/13377077-choose-channels-to-deploy-fin-ai-agent)
5. Intercom Fin AI Agent can be bought without an Intercom plan for use with Salesforce, HubSpot, Freshdesk, Freshchat or another helpdesk. "If you use Salesforce, HubSpot, Freshdesk, Freshchat, or another external helpdesk, you can purchase Fin AI Agent without an Intercom plan."  [www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained](https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016202139/https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained)
6. Intercom Intercom Phone calls, inbound and outbound, appear in the same Inbox as other conversations. "With Intercom Phone , your inbound and outbound calls appear right in your inbox alongside your other conversations"  [www.intercom.com/help/en/articles/9955432-channels-explained](https://www.intercom.com/help/en/articles/9955432-channels-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195411/https://www.intercom.com/help/en/articles/9955432-channels-explained)

  Show all 75 sources

7. Ticket Fairy [Your team shares one inbox, so buyers get answers faster](https://www.ticketfairy.com/features/orders-refunds-and-resale/shared-buyer-support-inbox)
8. Freshdesk Channels in one inbox "Email, Web Chat, WhatsApp, Facebook, and Instagram, all managed from one unified inbox."  [support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni](https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261006123038/https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni)
9. Front Channels in one inbox "Omnichannel (email, SMS, social, WhatsApp, etc.)"  [front.com/pricing](https://front.com/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011231250/https://front.com/pricing)
10. Gorgias Channels in one inbox "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view"  [www.gorgias.com/](https://www.gorgias.com/), read on 17 October 2026.
11. Help Scout Channels in one inbox "All plans can add Email; All paid plans can add others"  [docs.helpscout.com/article/1510-connect-channels-to-a-help-scout-mailbox](https://docs.helpscout.com/article/1510-connect-channels-to-a-help-scout-mailbox), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260311062731/https://docs.helpscout.com/article/1510-connect-channels-to-a-help-scout-mailbox)
12. Intercom Channels in one inbox "All channels can be set up and customized from Settings \> Channels in your Intercom workspace, including: Messenger Email Phone WhatsApp Switch Slack SMS Social channels Telegram"  [www.intercom.com/help/en/articles/9955432-channels-explained](https://www.intercom.com/help/en/articles/9955432-channels-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195411/https://www.intercom.com/help/en/articles/9955432-channels-explained)
13. Zendesk Channels in one inbox "All plans include these fundamental features: Ticketing system Messaging across web, mobile, and social media Email, voice, SMS, and live chat support"  [support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types](https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201312/https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types)
14. Ticket Fairy [Guide: Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/guides/teach-your-concierge-from-your-event-faq-pages)
15. Freshdesk AI answers from your own content "Additional AI Agent sessions $49 /100 sessions"  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
16. Front AI answers from your own content "By using a Front knowledge base, AI can instantly access your published help articles."  [help.front.com/en/articles/4614336](https://help.front.com/en/articles/4614336), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261008093842/https://help.front.com/en/articles/4614336)
17. Gorgias AI answers from your own content "AI Agent draws on your help center articles, website content, documents, guidance, and Shopify data to respond accurately and on-brand."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
18. Help Scout AI answers from your own content "Scout is Help Scout's AI agent designed to resolve customer conversations across Beacon and email while keeping your team in control of the customer experience."  [docs.helpscout.com/article/1796-introducing-scout](https://docs.helpscout.com/article/1796-introducing-scout), read on 17 October 2026.
19. Intercom AI answers from your own content "Fin AI Agent is included on all plans and is charged per outcome . This pricing applies to Fin over chat and email."  [www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained](https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016202139/https://www.intercom.com/help/en/articles/9061614-fin-and-intercom-plans-explained)
20. Zendesk AI answers from your own content "You can start automating in just minutes with AI agents that answer questions based on content from your trusted knowledge sources"  [support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents](https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195509/https://support.zendesk.com/hc/en-us/articles/6970583409690-About-AI-agents)
21. Freshdesk Hands a question to a person "Handover settings determine how and when conversations are handed off from the AI Agent to human agents"  [support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents](https://support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260614171914/https://support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents)
22. Front Hands a question to a person "If your customer needs to speak to a human, Resolve seamlessly creates tickets with full context so your team can quickly step in after the handoff."  [help.front.com/en/articles/4836160](https://help.front.com/en/articles/4836160), read on 17 October 2026.
23. Gorgias Hands a question to a person "When AI Agent can't answer a customer question or fully resolve an issue, it hands the conversation over to your human team."  [docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591](https://docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591), read on 17 October 2026.
24. Help Scout Hands a question to a person "When a conversation involves sensitive topics, complex account issues, or requests requiring human judgment, Scout hands the conversation off to your team."  [docs.helpscout.com/article/1796-introducing-scout](https://docs.helpscout.com/article/1796-introducing-scout), read on 17 October 2026.
25. Intercom Hands a question to a person "Out of the box, Fin is already designed to escalate in several key scenarios: When a customer clearly asks to speak to a human."  [www.intercom.com/help/en/articles/12396892-manage-fin-ai-agent-s-escalation-guidance-and-rules](https://www.intercom.com/help/en/articles/12396892-manage-fin-ai-agent-s-escalation-guidance-and-rules), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016200614/https://www.intercom.com/help/en/articles/12396892-manage-fin-ai-agent-s-escalation-guidance-and-rules)
26. Zendesk Hands a question to a person "You can build escalation flows in the dialogue builder for messaging and email AI agents."  [support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents](https://support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195929/https://support.zendesk.com/hc/en-us/articles/8357756604186-Configuring-escalation-strategies-and-flows-for-AI-agents)
27. Freshdesk Shows the buyer's orders beside the message "provides instant access to their recent orders, payment status, and shipping information right within Freshdesk."  [support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk](https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515044320/https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk)
28. Front Shows the buyer's orders beside the message "You can view information about your customers and their orders directly in Front."  [help.front.com/en/articles/2347](https://help.front.com/en/articles/2347), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012160813/https://help.front.com/en/articles/2347)
29. Gorgias Shows the buyer's orders beside the message "If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
30. Help Scout Shows the buyer's orders beside the message "view full order details (including products and discounts) and refund, cancel, edit, or duplicate your customer's most recent orders right in the customer sidebar."  [docs.helpscout.com/article/294-shopify](https://docs.helpscout.com/article/294-shopify), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161010/https://docs.helpscout.com/article/294-shopify)
31. Intercom Shows the buyer's orders beside the message "you can see your customers’ Shopify data and the status of their recent orders without leaving the Inbox."  [www.intercom.com/help/en/articles/16188-install-the-shopify-app](https://www.intercom.com/help/en/articles/16188-install-the-shopify-app), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201217/https://www.intercom.com/help/en/articles/16188-install-the-shopify-app)
32. Zendesk Shows the buyer's orders beside the message "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
33. Freshdesk Refunds and changes from the conversation "configure the options to allow agents to perform cancellations and refunds directly from the Freshdesk widget."  [support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk](https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515044320/https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk)
34. Front Refunds and changes from the conversation "You could configure an application request to allow your support team to cancel a customer's order directly from within Front."  [help.front.com/en/articles/3070464](https://help.front.com/en/articles/3070464), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260616051401/https://help.front.com/en/articles/3070464)
35. Gorgias Refunds and changes from the conversation "This feature allows agents to edit Shopify orders directly from the widget, whether or not the order is fulfilled."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
36. Help Scout Refunds and changes from the conversation "view full order details (including products and discounts) and refund, cancel, edit, or duplicate your customer's most recent orders right in the customer sidebar."  [docs.helpscout.com/article/294-shopify](https://docs.helpscout.com/article/294-shopify), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161010/https://docs.helpscout.com/article/294-shopify)
37. Intercom Refunds and changes from the conversation "Follow these steps to process a full refund for a Shopify order directly from the Intercom Inbox."  [www.intercom.com/help/en/articles/16188-install-the-shopify-app](https://www.intercom.com/help/en/articles/16188-install-the-shopify-app), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201217/https://www.intercom.com/help/en/articles/16188-install-the-shopify-app)
38. Zendesk Refunds and changes from the conversation "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
39. Gorgias Agents can create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar. "If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
40. Help Scout The Shopify app shows order details and lets agents refund, cancel, edit or duplicate recent orders from the sidebar. "view full order details (including products and discounts) and refund, cancel, edit, or duplicate your customer's most recent orders right in the customer sidebar."  [docs.helpscout.com/article/294-shopify](https://docs.helpscout.com/article/294-shopify), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161010/https://docs.helpscout.com/article/294-shopify)
41. Zendesk All current Zendesk Suite plans include email, voice, SMS, live chat, and messaging across web, mobile and social media. "All plans include these fundamental features: Ticketing system Messaging across web, mobile, and social media Email, voice, SMS, and live chat support"  [support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types](https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201312/https://support.zendesk.com/hc/en-us/articles/4408846875034-About-the-Zendesk-Suite-plan-types)
42. Freshdesk Freshdesk Omni manages email, web chat, WhatsApp, Facebook and Instagram from one unified inbox. "Email, Web Chat, WhatsApp, Facebook, and Instagram, all managed from one unified inbox."  [support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni](https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261006123038/https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni)
43. Intercom Per-seat monthly subscription (Essential, Advanced, Expert) plus per-outcome Fin charges and usage charges for WhatsApp and SMS. "All plans (Essential, Advanced, and Expert) give you access to these channels, but use of these channels is optional and you'll only incur additional fees based on what you use."  [www.intercom.com/help/en/articles/9061703-usage-based-channels](https://www.intercom.com/help/en/articles/9061703-usage-based-channels), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261016195550/https://www.intercom.com/help/en/articles/9061703-usage-based-channels)
44. Gorgias Gorgias prices Helpdesk by the tickets you use each month rather than by the number of agents. "This means that you pay for Gorgias based on your actual support usage, rather than the size of your team."  [docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385](https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385), read on 17 October 2026.
45. Help Scout The Free plan includes 5 users, 1 Inbox and 1 Docs site. "The Free plan gives you 5 users, 1 Inbox, and 1 Docs site."  [www.helpscout.com/pricing/](https://www.helpscout.com/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261009193832/https://www.helpscout.com/pricing/)
46. Help Scout Help Scout bills each Scout AI resolution at $0.75, monthly in arrears. "You will be billed $0.75 per resolution each month."  [docs.helpscout.com/article/1746-ai-resolutions-pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261009194228/https://docs.helpscout.com/article/1746-ai-resolutions-pricing)
47. Front Front publishes per-seat monthly prices of $25 (Starter, up to 10 seats), $65 (Professional, up to 50 seats) and $105 (Enterprise). "Starter $25 /seat/mo, up to 10 seats"  [front.com/pricing](https://front.com/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011231250/https://front.com/pricing)
48. Gorgias The ticket sidebar shows Shopify orders, customer details and purchase data "If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
49. Freshdesk The Shopify app shows customers' recent orders, payment status and shipping information inside Freshdesk. "provides instant access to their recent orders, payment status, and shipping information right within Freshdesk."  [support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk](https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515044320/https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk)
50. Front The Shopify integration displays customer, order, refund and address information inside Front. "Information about your customers, their orders, refunds, and addresses is displayed directly in Front."  [front.com/integrations/shopify](https://front.com/integrations/shopify), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260612083658/https://front.com/integrations/shopify)
51. Zendesk The Shopify integration shows Shopify orders in a ticket and lets agents refund or cancel them there. "allows you to view Shopify orders for a storefront in a Support ticket or in Chat. You can also process refunds and cancellations for Shopify orders in a ticket"  [support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat](https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016195259/https://support.zendesk.com/hc/en-us/articles/4408837984026-Using-the-Shopify-integration-in-Support-and-Chat)
52. Zendesk Zendesk can translate AI agent responses automatically into over 80 supported languages. "Automatically translate AI agent responses into over 80 supported languages."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
53. Help Scout Scout can learn from Docs, websites, text entries and PDF, Word or Excel files. "Content of any PDFs, Word, or Excel documents in the space you add can also be synced, or link to those directly."  [docs.helpscout.com/article/1795-set-up-scout](https://docs.helpscout.com/article/1795-set-up-scout), read on 17 October 2026.
54. Gorgias AI Agent answers from help center, website, documents, guidance and Shopify data; fee per automated interaction "AI Agent draws on your help center articles, website content, documents, guidance, and Shopify data to respond accurately and on-brand."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
55. Freshdesk Freddy AI Agent answers from solution articles, files, crawled URLs and Q&A; 500 sessions included once, then $49 per 100 "Additional AI Agent sessions $49 /100 sessions"  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
56. Front Front AI can use published Front knowledge base articles, and can crawl up to 3,000 pages of an external website. "Front will crawl and ingest up to 3,000 pages from your external site to inform its AI responses."  [help.front.com/en/articles/4614336](https://help.front.com/en/articles/4614336), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261008093842/https://help.front.com/en/articles/4614336)
57. Freshdesk Freshdesk offers a Free program for 6 months for up to two agents. "It is available for free for 6 months, making it an ideal choice for new businesses."  [support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-](https://support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only-), read on 17 October 2026.
58. Intercom Conversation data exports to CSV with chosen columns and scheduled exports; message content is not in the CSV. Single conversations export as text or PDF. "With Intercom’s flexible CSV export feature, you can choose exactly what data you need and even schedule automatic exports."  [www.intercom.com/help/en/articles/2046229-export-your-conversations-data](https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201813/https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data)
59. Zendesk Pricing "Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers that include different features."  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
60. Zendesk The Zendesk Marketplace lists 1,800+ apps, partners and integrations. "Find 1,800+ apps, partners and integrations to serve customers and employees"  [www.zendesk.co.uk/pricing/](https://www.zendesk.co.uk/pricing/), read on 16 October 2026. [Archived copy](https://web.archive.org/web/20261016201105/https://www.zendesk.co.uk/pricing/)
61. Freshdesk Pricing "Each subscription plan is charged on a per-agent basis, and the total cost is determined by the number of agents in your account."  [support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans](https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161001/https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans)
62. Freshdesk Omniroute assigns tickets automatically based on agent ticket load, availability and assignment preferences. "Omniroute is Freshdesk's routing engine that powers each automatic routing method in Freshdesk based on agents' ticket load, availability, and assignment preferences."  [support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings](https://support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260515050528/https://support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings)
63. Freshdesk Freddy AI Copilot translates customer conversations and replies in real time in 60+ languages. "Live translation \* Translate customer conversations and your responses in real-time, in 60+ languages."  [www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011113034/https://www.freshworks.com/freshdesk/pricing/)
64. Freshdesk Freshdesk charges paid plans per agent, so your total depends on how many agents you have. "Each subscription plan is charged on a per-agent basis, and the total cost is determined by the number of agents in your account."  [support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans](https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261012161001/https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans)
65. Gorgias Pricing "AI Agent on every plan, pay only when it resolves a conversation. Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent."  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
66. Gorgias AI Agent supports over 80 languages, including when knowledge content is not translated. "AI Agent supports over 80 languages and replies in any of them, even when your knowledge isn't translated."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
67. Gorgias You need a connected Shopify store to use AI Agent. "Note: Connecting a Shopify store is required to use AI Agent in your helpdesk."  [docs.gorgias.com/en-US/connect-shopify-to-gorgias-81814](https://docs.gorgias.com/en-US/connect-shopify-to-gorgias-81814), read on 17 October 2026.
68. Help Scout Pricing "Standard $ 25 per user/mo For growing teams looking to automate more tasks and move beyond email."  [www.helpscout.com/pricing/](https://www.helpscout.com/pricing/), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261009193832/https://www.helpscout.com/pricing/)
69. Help Scout Collision Detection shows when a teammate is already viewing or replying to a conversation. "In Help Scout, we call this feature Collision Detection and it's another way to clearly know that someone else on your team is already handling a conversation."  [docs.helpscout.com/article/1583-collaborate-with-your-team-in-the-inbox](https://docs.helpscout.com/article/1583-collaborate-with-your-team-in-the-inbox), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260610065035/https://docs.helpscout.com/article/1583-collaborate-with-your-team-in-the-inbox)
70. Help Scout Scout, the Help Scout AI agent, resolves conversations in Beacon chat and email. "Scout is Help Scout's AI agent designed to resolve customer conversations across Beacon and email while keeping your team in control of the customer experience."  [docs.helpscout.com/article/1796-introducing-scout](https://docs.helpscout.com/article/1796-introducing-scout), read on 17 October 2026.
71. Front Pricing "Starter $25 /seat/mo, up to 10 seats"  [front.com/pricing](https://front.com/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011231250/https://front.com/pricing)
72. Front Internal comments, @mentions, assignment and ticket statuses on conversations. "Only your team can see posted comments, so you can discuss the conversation amongst yourselves without having to forward the message around."  [help.front.com/en/articles/2256](https://help.front.com/en/articles/2256), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260617003352/https://help.front.com/en/articles/2256)
73. Front Front lets teams connect external AI agents built with Claude, Codex, Sierra and others. "Connect external AI agents built with Claude, Codex, Sierra and more to collaborate with your teams in Front"  [front.com/pricing](https://front.com/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011231250/https://front.com/pricing)
74. Front Front says its AI cites the sources used when it generates a response. "When AI generates a response, it cites its sources."  [help.front.com/en/articles/4614336](https://help.front.com/en/articles/4614336), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261008093842/https://help.front.com/en/articles/4614336)
75. Front The Starter plan supports a single channel type of Email, Front Chat or SMS; Professional and Enterprise support multiple channel types. "No, the Starter plan only supports a single channel type of Email, Front Chat, or SMS. The Professional and Enterprise plan support multiple channel types."  [front.com/pricing](https://front.com/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261011231250/https://front.com/pricing)

Updated 17 October 2026: First published.

Intercom is a trademark of its owner. Zendesk is a trademark of its owner. Freshdesk is a trademark of its owner. Gorgias is a trademark of its owner. Help Scout is a trademark of its owner. Front is a trademark of its owner. Ticket Fairy is not affiliated with them.

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