---
title: "Gorgias vs Ticket Fairy: fees and features (2026)"
description: "See Gorgias and Ticket Fairy side by side: fees, features and what switching takes. Checked October 2026."
canonical: "https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-gorgias"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Compare](https://www.ticketfairy.com/compare)
3. [Customer support](https://www.ticketfairy.com/compare/customer-support)
4. Gorgias vs Ticket Fairy

# Gorgias vs Ticket Fairy

With Ticket Fairy, your buyers get answers about your events from your concierge, and your team can find their order from one detail to refund it, resend the tickets or change a name. With Gorgias, your agents create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar.

  [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-customer-support-ticket-fairy-vs-gorgias)

Ticket Fairy publishes this comparison and also sells event ticketing and event management software. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

- **7 of 8** of the things you need, included on Ticket Fairy
- **6 of 8** of the things you need, confirmed on the published pages of Gorgias

## Which should you choose?

### Where Ticket Fairy is stronger

- Your ticket concierge can answer buyers on your website from your own answers and pages, and put tickets in their basket when they are ready.[1](#source-1)
- Your team can find an order from any detail the buyer gives, then resend tickets, correct a name or move them to another ticket type or seat.[2](#source-2)
- Your team can answer website chat handovers, Instagram and Messenger messages, and buyers' email replies from one Support Inbox.[3](#source-3)

### Where Gorgias is stronger

- Agents can create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar.[4](#source-4)
- With Shopify Actions set up, AI Agent can cancel orders, change shipping addresses and remove items.[5](#source-5)
- The inbox brings email, chat, SMS, WhatsApp, Instagram and Facebook into one view.[6](#source-6)

Ticket Fairy is the better fit when your buyers ask about your events and you want to answer them, fix their orders and sell them tickets without switching tools. Gorgias suits you if you want your agents to create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar.

## What can Gorgias and Ticket Fairy each do for answering your buyers?

### Where does each platform win on what you need?

- Included AI answers from your own content *Ticket Fairy wins*  Extra cost
- Not offered Refunds and changes from the conversation *Gorgias wins*  Included
- Included Sells tickets in the same system  Not found

**5 things you need are the same on both:** Channels in one inbox, Hands a question to a person, Help content buyers can read, Shows the buyer's orders beside the message, Notes and assignment

Ticket Fairy gives you 1 of these that Gorgias does not, and Gorgias gives you 1 that Ticket Fairy does not.

| What you need | Ticket Fairy | Gorgias |
| --- | --- | --- |
| Where buyers reach you |  |  |
| Channels in one inbox | Included[3](#source-3) Your team can answer website chat handovers, Instagram and Messenger messages and email replies from one team inbox | Included[7](#source-7) Email, chat, contact form, help center, Facebook, Instagram and WhatsApp; Voice and SMS are paid add-ons Plans: All Helpdesk plans |
| AI answers from your own content | Included[8](#source-8) Your concierge can answer buyers from your FAQ, policy and venue pages, Google Docs or your whole website | Extra cost[9](#source-9) AI Agent answers from help center, website, documents, guidance and Shopify data; fee per automated interaction Plans: AI Agent subscription, available on every plan |
| Hands a question to a person | Included[1](#source-1) Your concierge can pass the buyer to your team, to Ticket Fairy support, or to both in turn, with a summary so nobody starts from scratch | Included[10](#source-10) AI Agent hands conversations to your team; built-in triggers plus your own handover topics Plans: All plans with AI Agent |
| Help content buyers can read | Included[11](#source-11) Each event page can carry FAQ sections, added by hand or imported from a document, and your concierge answers from them | Included[12](#source-12) Help center for self-service articles, connectable to AI Agent knowledge Plans: All Helpdesk plans |
| What your team can do |  |  |
| Shows the buyer's orders beside the message | Included[13](#source-13) Your team can see the fan's recent orders in Instagram and Messenger conversations, and the buyer's contact details in every other conversation | Included[14](#source-14) The ticket sidebar shows Shopify orders, customer details and purchase data Plans: All Helpdesk plans |
| Notes and assignment | Included[3](#source-3) Your team can leave internal notes, mark conversations Open, Waiting or Resolved, and move them between your team and Ticket Fairy | Included[15](#source-15) Internal notes with mentions; manual and rule-based automatic assignment to agents and teams Plans: All Helpdesk plans |
| Refunds and changes from the conversation | Not offered[2](#source-2) Your team can find the order from one detail the buyer gives, then refund, resend or change names on the order itself | Included[16](#source-16) Create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar; AI Agent can change orders Plans: All Helpdesk plans (Shopify); AI actions need AI Agent |
| Sells tickets in the same system | Included[1](#source-1) Your buyers can go from the chat to checkout on your page with their tickets already in the basket | Not found in Gorgias's public documentation[17](#source-17) Gorgias's published material does not describe selling event tickets |

## What else should you know about Gorgias and Ticket Fairy?

Can Gorgias show a buyer's orders beside their message?:  Yes. Gorgias's own pages say the ticket sidebar shows Shopify orders, customer details and purchase data. In Ticket Fairy, your team can see the fan's recent orders next to Instagram and Messenger conversations, and the buyer's contact details next to other conversations. [18](#source-18) [13](#source-13)

Which channels does Gorgias cover?:  Gorgias's own pages list email, chat, contact form, help center, Facebook, Instagram and other channels. With Ticket Fairy, your team can answer the chats your concierge passes on, Instagram and Messenger messages and buyers' email replies from one shared Support Inbox. [19](#source-19) [3](#source-3)

Can Gorgias answer buyers with AI?:  Yes, at extra cost. Gorgias's own pages say AI Agent answers from your help center, website, documents, guidance and Shopify data, for a fee on each automated interaction. In Ticket Fairy, your concierge can answer from your FAQ, policy and venue pages, Google Docs or your whole website. [20](#source-20) [8](#source-8)

Can Gorgias pass a buyer from AI to a person?:  Yes. Gorgias's own pages say AI Agent hands conversations to your team, using built-in triggers and the handover topics you add. In Ticket Fairy, your concierge can pass the buyer to your team, to Ticket Fairy support, or to both in turn, with a summary. [21](#source-21) [1](#source-1)

Can my team assign conversations and leave notes in Gorgias?:  Yes. Gorgias's own pages list internal notes with mentions, and assignment to agents and teams by hand or automatically by rules. In Ticket Fairy, your team can leave internal notes, mark each conversation Open, Waiting or Resolved, and move a conversation between your team and Ticket Fairy support. [22](#source-22) [3](#source-3)

Does Gorgias include a help center?:  Yes. Gorgias's own pages describe a help center for self-service articles that you can connect to AI Agent's knowledge. In Ticket Fairy, you can add FAQ sections to each event page or import them from a document, and the concierge answers from them. [23](#source-23) [11](#source-11)

Can I refund or change an order from Gorgias?:  Yes. Gorgias's own pages say you can create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar, and AI Agent can change orders. In Ticket Fairy, you can find the order from one detail the buyer gives you, then refund it, resend the tickets or change a name on it. [24](#source-24) [2](#source-2)

How much does Gorgias cost?:  Gorgias's pricing page lists monthly or annual plans priced by the tickets included each month rather than per agent, with a charge for each ticket over that. AI Agent is optional and billed for each automated interaction, and Voice and SMS add-ons are priced by volume. [25](#source-25)

Can I export my data from Gorgias?:  Yes. Gorgias's own pages say the account owner, admins and leads can export up to 1 million tickets at a time to CSV from a view or from analytics. Help center articles do not export, but the Gorgias support team can help. [26](#source-26)

## What changes when you answer buyers from the same place you sell their tickets?

Nobody on your team copies an order number from one tool to another, because your concierge and your team carry on each buyer's conversation from where it stopped.

1. **A buyer asks on your website** Your concierge can answer from your FAQ, policy and venue pages. [Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/guides/teach-your-concierge-from-your-event-faq-pages)
2. **Your concierge sells the tickets** When the buyer is ready, the concierge can put their tickets in the basket and open checkout on your page. [Your AI ticket concierge](https://www.ticketfairy.com/features/ai-ticket-concierge)
3. **Your team takes the hard questions** The concierge can pass the buyer to your team with a summary, in the same inbox as Instagram and Messenger. [The shared Support Inbox](https://www.ticketfairy.com/features/orders-refunds-and-resale/shared-buyer-support-inbox)
4. **Your team fixes the order** Your team can find the order from any detail the buyer gives, then resend the tickets, correct a name or change the seat. [Find and fix orders](https://www.ticketfairy.com/features/orders-refunds-and-resale/find-and-fix-orders)

Your team sees the buyer's question, their tickets and the concierge's answer together, from the first question to the fixed order.

## What else are you comparing?

- [Freshdesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-freshdesk)
- [Front vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-front)
- [Help Scout vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-help-scout)
- [Intercom vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-intercom)
- [Gorgias vs Zendesk for events](https://www.ticketfairy.com/compare/customer-support/gorgias-vs-zendesk-for-events)
- [Best customer support software for events](https://www.ticketfairy.com/compare/customer-support/best-customer-support-software-for-events)
- [Zendesk vs Ticket Fairy](https://www.ticketfairy.com/compare/customer-support/ticket-fairy-vs-zendesk)
- [Questions about customer support software for events](https://www.ticketfairy.com/compare/customer-support/questions)
- [Customer support compared](https://www.ticketfairy.com/compare/customer-support)

## Where does each fact come from?

Every fact about another company comes from its own published pages, quoted word for word. Where we did not find something in those pages, we say exactly that. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

1. Ticket Fairy [Buyers' questions become ticket sales on your website](https://www.ticketfairy.com/features/ai-ticket-concierge)
2. Ticket Fairy [You find any buyer's order and sort it out yourself](https://www.ticketfairy.com/features/orders-refunds-and-resale/find-and-fix-orders)
3. Ticket Fairy [Your team shares one inbox, so buyers get answers faster](https://www.ticketfairy.com/features/orders-refunds-and-resale/shared-buyer-support-inbox)
4. Gorgias Agents can create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar. "If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
5. Gorgias With Shopify Actions set up, AI Agent can cancel orders, change shipping addresses and remove items. "AI Agent can fully resolve requests from shoppers who want to make changes to their orders, including cancelling an order, changing their shipping address, removing items, and more."  [docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792](https://docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792), read on 17 October 2026.
6. Gorgias The inbox brings email, chat, SMS, WhatsApp, Instagram and Facebook into one view. "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view"  [www.gorgias.com/](https://www.gorgias.com/), read on 17 October 2026.

  Show all 26 sources

7. Gorgias Channels in one inbox "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view"  [www.gorgias.com/](https://www.gorgias.com/), read on 17 October 2026.
8. Ticket Fairy [Guide: Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/guides/teach-your-concierge-from-your-event-faq-pages)
9. Gorgias AI answers from your own content "AI Agent draws on your help center articles, website content, documents, guidance, and Shopify data to respond accurately and on-brand."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
10. Gorgias Hands a question to a person "When AI Agent can't answer a customer question or fully resolve an issue, it hands the conversation over to your human team."  [docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591](https://docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591), read on 17 October 2026.
11. Ticket Fairy [Guide: Answer your buyers' questions on the event page](https://www.ticketfairy.com/guides/add-faqs-to-your-event-page)
12. Gorgias Help content buyers can read "A help center gives your customers the option to find answers on their own and reduces the number of repetitive tickets submitted to your support team."  [docs.gorgias.com/en-US/help-center-101-81865](https://docs.gorgias.com/en-US/help-center-101-81865), read on 17 October 2026.
13. Ticket Fairy [Your Instagram and Facebook followers become ticket buyers](https://www.ticketfairy.com/features/social-media)
14. Gorgias Shows the buyer's orders beside the message "If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
15. Gorgias Notes and assignment "You can leave an internal note on a ticket when you’d like to add a comment to the message thread that isn’t visible to the customer."  [docs.gorgias.com/en-US/internal-notes-81888](https://docs.gorgias.com/en-US/internal-notes-81888), read on 17 October 2026.
16. Gorgias Refunds and changes from the conversation "This feature allows agents to edit Shopify orders directly from the widget, whether or not the order is fulfilled."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
17. Gorgias Sells tickets in the same system "AI Agent on every plan, pay only when it resolves a conversation. Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent." Where we looked: docs.gorgias.com category tree (Integrations: Ecommerce, Chat, SMS, Social media, Returns, Subscriptions, Data management, Voice; all article titles reviewed); www.gorgias.com/pricing; www.gorgias.com/apps (grep 'event ticket', 'Eventbrite', 'box office', 'ticketing'). Help-center search URL returned 404. 'Tickets' in Gorgias means support tickets.; the pricing page.  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
18. Gorgias The ticket sidebar shows Shopify orders, customer details and purchase data "If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
19. Gorgias Email, chat, contact form, help center, Facebook, Instagram and WhatsApp; Voice and SMS are paid add-ons "Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view"  [www.gorgias.com/](https://www.gorgias.com/), read on 17 October 2026.
20. Gorgias AI Agent answers from help center, website, documents, guidance and Shopify data; fee per automated interaction "AI Agent draws on your help center articles, website content, documents, guidance, and Shopify data to respond accurately and on-brand."  [docs.gorgias.com/en-US/ai-agent-explained-497772](https://docs.gorgias.com/en-US/ai-agent-explained-497772), read on 17 October 2026.
21. Gorgias AI Agent hands conversations to your team; built-in triggers plus your own handover topics "When AI Agent can't answer a customer question or fully resolve an issue, it hands the conversation over to your human team."  [docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591](https://docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591), read on 17 October 2026.
22. Gorgias Internal notes with mentions; manual and rule-based automatic assignment to agents and teams "You can leave an internal note on a ticket when you’d like to add a comment to the message thread that isn’t visible to the customer."  [docs.gorgias.com/en-US/internal-notes-81888](https://docs.gorgias.com/en-US/internal-notes-81888), read on 17 October 2026.
23. Gorgias Help center for self-service articles, connectable to AI Agent knowledge "A help center gives your customers the option to find answers on their own and reduces the number of repetitive tickets submitted to your support team."  [docs.gorgias.com/en-US/help-center-101-81865](https://docs.gorgias.com/en-US/help-center-101-81865), read on 17 October 2026.
24. Gorgias Create, duplicate, edit, cancel and refund Shopify orders from the ticket sidebar; AI Agent can change orders "This feature allows agents to edit Shopify orders directly from the widget, whether or not the order is fulfilled."  [docs.gorgias.com/en-US/shopify-actions-461552](https://docs.gorgias.com/en-US/shopify-actions-461552), read on 17 October 2026.
25. Gorgias Monthly or annual plan priced by tickets included per month, not per agent, with per-ticket overage; optional AI Agent billed per automated interaction; Voice and SMS add-ons by volume "AI Agent on every plan, pay only when it resolves a conversation. Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent."  [www.gorgias.com/pricing](https://www.gorgias.com/pricing), read on 17 October 2026.
26. Gorgias The account owner, admins and leads can export up to 1 million tickets at a time to CSV from a view or from analytics; help center articles do not export, but the support team can help. "you can export your ticket data to a CSV file in two different ways."  [docs.gorgias.com/en-US/export-tickets-from-gorgias-404844](https://docs.gorgias.com/en-US/export-tickets-from-gorgias-404844), read on 17 October 2026.

Updated 17 October 2026: First published.

Gorgias is a trademark of its owner. Ticket Fairy is not affiliated with it.

**You choose the tools to start with** You can start with event management or marketing alongside your current ticketing provider. If you decide to move ticketing, your account manager helps with setup, customer-data imports and training.

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)