--- title: "When I Work vs Ticket Fairy: fees and features (2026)" description: "When I Work vs Ticket Fairy: contracts, crew, show schedules and event costs. More for event organizers, promoters and venues with Ticket Fairy." canonical: "https://www.ticketfairy.com/compare/event-management/ticket-fairy-vs-when-i-work" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Compare](https://www.ticketfairy.com/compare) 3. [Event and festival management](https://www.ticketfairy.com/compare/event-management) 4. When I Work vs Ticket Fairy # When I Work vs Ticket Fairy Ticket Fairy gives every event its crew rota, each person's pass and a day sheet for every team, in the account where you sell your tickets. When I Work offers event staff scheduling software, with job sites that show who is working at each event, OpenShifts and GPS clock-ins. Also on Ticket Fairy - [Crew meals & safety](https://www.ticketfairy.com/event-operating-system/crew-meals-and-safety) - [Site services](https://www.ticketfairy.com/event-operating-system/site-services-and-sustainability) - [AI ticket concierge](https://www.ticketfairy.com/features/ai-ticket-concierge) [See all 11 tools](#whole-platform) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-event-management-ticket-fairy-vs-when-i-work) Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Ticket Fairy publishes this comparison and also sells event ticketing and event management software. [How we compare platforms](https://www.ticketfairy.com/compare/methodology) - **6 of 6** of the things you need, included on Ticket Fairy - **1 of 6** of the things you need, confirmed on the published pages of When I Work - **5** things you need that Ticket Fairy includes and we did not find on When I Work's pages ## The short answer Which should you choose? ### Why choose Ticket Fairy over When I Work? - You can offer open shifts to the people who fit them, each person's shifts, skills and confirmed age follow them across all your events, and you can recruit, look after and reward your volunteers.[1](#source-1) - Everyone who works your event gets the right pass, handed out at your desk and checked at your staff gates.[2](#source-2) - Every team knows what's on each stage now and next, and incidents reach the right people fast.[3](#source-3) ### When I Work's strongest features - When I Work offers event staff scheduling software.[4](#source-4) - When I Work job sites assign workers to different events and locations, and the job site view shows who is working at each event.[5](#source-5) - When I Work clock-ins use GPS and geofencing to verify where staff are.[6](#source-6) Ticket Fairy is the better fit when you want each person's pass, the day sheets and your ticket sales with your rota. When I Work suits you if you schedule event and catering staff who confirm their shifts, and you want to see who is working at each event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## What each platform costs for your event What would 2,000 tickets at $40 for your event cost on each platform? We found no published per-ticket fee for When I Work, so you see Ticket Fairy's fees worked out and how When I Work prices. You can enter your ticket price and the number of tickets you expect to sell. ### What does one order of 2,000 tickets at $40 cost on Ticket Fairy? Every platform's order, in words - **Ticket Fairy** Fee on each ticket $4; buyers pay $88,000; you receive $80,000. Card processing included - **When I Work** As shown to UK visitors on 21 October 2026, with no currency named: Essentials, Pro and Premium plans per user per month, from $2.50 for single-location teams and $5 for multi-location businesses, with no billing period named. On this order, your buyers pay $88,000 on Ticket Fairy, card processing included, and you receive $80,000. Sources[7](#source-7) Calculate fees for your event | For 2,000 tickets at $40 | Ticket Fairy | When I Work | | --- | --- | --- | | Who pays the fee | The buyer, unless you choose to absorb it | Not published | | Fees per ticket | $4 | Not published | | Buyers pay in total | $88,000 | Not published | | You receive for the tickets | $80,000 | Not published | | Your Max plan ($100 a month), once the Ticket Fairy fees on these sales come off it | $0 to pay that month | As shown to UK visitors on 21 October 2026, with no currency named: Essentials, Pro and Premium plans per user per month, from $2.50 for single-location teams and $5 for multi-location businesses, with no billing period named. | Ticket Fairy's standard ticketing fee is the same on every plan. Each month, Ticket Fairy's fees on your paid tickets, after payment processing, come off your next plan bill, up to the plan price. When I Work's pricing is from [its own pricing page](https://wheniwork.com/pricing), read on 21 October 2026. [See Ticket Fairy pricing](https://www.ticketfairy.com/pricing). ## What both platforms include Ticket Fairy and When I Work both include these, so they do not decide between them. - Crew and volunteer rota ## What each platform does for your event What can When I Work and Ticket Fairy each do for staffing your event? ### Where does each platform win on what you need? Every difference, in words - **Run of show and day sheets** Ticket Fairy: Included. When I Work: Not found. - **Passes and accreditation** Ticket Fairy: Included. When I Work: Not found. - **Show-day safety** Ticket Fairy: Included. When I Work: Not found. - **Budgets and settlements** Ticket Fairy: Included. When I Work: Not found. - **Ticket sales in the same system** Ticket Fairy: Included. When I Work: Not found. - **1 things you need are the same on both:** Crew and volunteer rota Ticket Fairy includes all 6 of these things you need. | What you need | Ticket Fairy | When I Work | | --- | --- | --- | | Show day | | | | Run of show and day sheets | Included[8](#source-8) Your run of show names who calls each cue, and each team gets its own day sheet and show-day timing | Not found in When I Work's public documentation[9](#source-9) We did not find a run of show or day sheets on When I Work's home, pricing or events page | | Crew and volunteer rota | Included[10](#source-10) Your team can build the rota, fill open shifts, recruit volunteers, approve hours and check staff in | Included[11](#source-11) Schedules built in minutes, OpenShifts to fill gaps and instant team notifications | | Passes and accreditation | Included[2](#source-2) You can take accreditation requests, give each organization its pass allowance, accredit press and issue passes from a pass desk, and your door team scans passes and tickets with the same app | Not found in When I Work's public documentation[12](#source-12) We did not find passes for crew, artists or press on When I Work's home, pricing or events page | | Site and safety | | | | Show-day safety | Included[13](#source-13) Your control room can log every incident, count each zone, keep a private medical log and run your emergency plan when the weather reaches a limit you agreed with your suppliers | Not found in When I Work's public documentation[14](#source-14) We did not find an event safety or incident log on When I Work's home, pricing or events page | | Money | | | | Budgets and settlements | Included[15](#source-15) Your budget works in several currencies and counts each booking and supplier cost as you book it, and you can see profit across editions and a cash-flow forecast | Not found in When I Work's public documentation[16](#source-16) We did not find event budgets on When I Work's home, pricing or events page; its labour budgeting compares hours scheduled with hours worked | | Ticket sales in the same system | Included[17](#source-17) You can sell tickets with checkout on your own website and from your box office on the day, and your door team scans them on phones and tablets | Not found in When I Work's public documentation[18](#source-18) We did not find ticket selling on When I Work's home, pricing or events page | ## Everything you need to run your event operations Run your events like a company many times your size. The same free Ticket Fairy account helps you sell more tickets, answer fewer questions and run a smoother show day. ### Sell more tickets You reach more buyers and earn more from each one. - #### [Advertising & tracking](https://www.ticketfairy.com/features/advertising-and-tracking) You see which ad, post and partner sold each ticket, with Meta, TikTok, Google and your other ad networks connected once for your brand.[19](#source-19) - #### [Social media](https://www.ticketfairy.com/features/social-media) You sell more tickets from your social accounts: Fai drafts posts and campaign plans, your team answers comments and messages together, and fans who ask get ticket links.[20](#source-20) - #### [Website builder](https://www.ticketfairy.com/features/website-builder) Your event, venue or brand gets its own website on your own domain: Fai drafts it, your events show live prices and visitors can send you enquiries.[21](#source-21) ### Fewer questions from buyers Buyers find their answers and sort out their own orders. - #### [AI ticket concierge](https://www.ticketfairy.com/features/ai-ticket-concierge) Fewer questions reach your inbox: your ticket concierge answers buyers on your website from your own pages, sells tickets in the chat and hands anything it can't answer to your team.[22](#source-22) ### Less work for your team Your whole team works from one place, and Fai takes on the admin. - #### [Fai & automation](https://www.ticketfairy.com/event-operating-system/fai-and-automation) Fai can take admin off your hands: she reads the paperwork that comes in and suggests your next job every hour.[23](#source-23) - #### [Teams & security](https://www.ticketfairy.com/features/teams-and-security) Each person on your team gets the access their job needs, and a passkey or an authenticator app stops anyone with a stolen password getting into your account.[24](#source-24) - #### [Fai](https://www.ticketfairy.com/features/fai) You get answers about your sales in seconds, and Fai takes on your event setup, promotions and emails, with you approving every change first.[25](#source-25) ### A smooth show day Every team on site knows what happens next, and problems get sorted fast. - #### [Crew meals & safety](https://www.ticketfairy.com/event-operating-system/crew-meals-and-safety) Crew meals are timed to their shifts and counted at the desk, and your team checks certificates and inductions before anyone starts work.[26](#source-26) - #### [Site services](https://www.ticketfairy.com/event-operating-system/site-services-and-sustainability) Your team scans a QR code to mark each service round done, you get an alert when one is missed, and you can plan your campsite, check campers in and share a sustainability report.[27](#source-27) - #### [Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office) Your door team scans tickets on their own phones, walk-ups buy at the door, and you see who has arrived as the night goes on.[28](#source-28) ### Know your numbers You see what each event earns and costs, and pay everyone you owe. - #### [Vault](https://www.ticketfairy.com/features/vault) You can pay artists, suppliers and crew from your ticket money as it arrives, your team spends on cards with limits you set, and deposits and invoices land in the same balance.[29](#source-29) [Ticket Fairy for operations & crew](https://www.ticketfairy.com/solutions/operations-managers) ## Your questions about When I Work and Ticket Fairy How much does When I Work cost? As shown to UK visitors on 21 October 2026, with no currency named, When I Work starts at $2.50 per user per month for single-location teams and $5 for multi-location businesses, across its Essentials, Pro and Premium plans. On Ticket Fairy, you can sell your tickets and scan them at the door with the same account you use for your crew. [30](#source-30) [31](#source-31) [32](#source-32) Can staff swap shifts or pick up open shifts? Yes, on both. When I Work lets your employees manage their schedule with OpenShifts and shift swapping. On Ticket Fairy, you can build your rota, fill open shifts, recruit volunteers, approve hours and check staff in. [33](#source-33) [10](#source-10) Can When I Work issue staff passes? We did not find staff passes or accreditation on When I Work's home, pricing or events page. On Ticket Fairy, everyone who works your event gets the right pass, handed out at your desk and checked at your staff gates. [34](#source-34) [2](#source-2) Does When I Work check staff in? Yes. When I Work clock-ins use GPS and geofencing to verify where staff are. On Ticket Fairy, your stewards can scan passes in and out at each staff gate, and a pass for the wrong zone, day or hour is refused. [6](#source-6) [35](#source-35) Can When I Work log incidents on the day? We did not find an event safety or incident log on When I Work's home, pricing or events page. On Ticket Fairy, your team can log anything that goes wrong on site in seconds, and a serious incident alerts your safety lead at once. [36](#source-36) [37](#source-37) 1 more question Can When I Work sell tickets? We did not find ticket sales on When I Work's home, pricing or events page. On Ticket Fairy, you can sell tickets for unlimited events on the Free plan, so you don't need a paid plan to start selling. [38](#source-38) [7](#source-7) - **25,000+** events powered - **10M+** tickets issued - **13** countries - **20%** more tickets from referral rewards Featured in **TechCrunch** and **Forbes** ## More comparisons for your team Which other tools are you considering? - [Best staff scheduling software for events for event teams](https://www.ticketfairy.com/compare/event-management/best-staff-scheduling-software-for-events) - [RotaCloud vs Ticket Fairy](https://www.ticketfairy.com/compare/event-management/ticket-fairy-vs-rotacloud) - [Connecteam vs Ticket Fairy](https://www.ticketfairy.com/compare/event-management/ticket-fairy-vs-connecteam) - [Sling vs Ticket Fairy](https://www.ticketfairy.com/compare/event-management/ticket-fairy-vs-sling) - [Homebase vs Ticket Fairy](https://www.ticketfairy.com/compare/event-management/ticket-fairy-vs-homebase) - [Deputy vs When I Work](https://www.ticketfairy.com/compare/event-management/deputy-vs-when-i-work) - [Best festival management software for festival producers](https://www.ticketfairy.com/compare/event-management/best-festival-management-software) - [Best conference management software for conference organizers](https://www.ticketfairy.com/compare/event-management/best-conference-management-software) - [Best trade show and exhibition software for trade show and exhibition organizers](https://www.ticketfairy.com/compare/event-management/best-trade-show-and-exhibition-software) - [Best event operations software for event operations managers](https://www.ticketfairy.com/compare/event-management/best-event-operations-software) - [Best production management software for production managers](https://www.ticketfairy.com/compare/event-management/best-production-management-software) - [Best artist booking and advancing software for artist liaison and talent buyers](https://www.ticketfairy.com/compare/event-management/best-artist-booking-and-advancing-software) - [Best event safety and security software for event safety leads](https://www.ticketfairy.com/compare/event-management/best-event-safety-and-security-software) - [Best venue management software for venue managers](https://www.ticketfairy.com/compare/event-management/best-venue-management-software) - [Best accreditation software for festival owners](https://www.ticketfairy.com/compare/event-management/best-accreditation-software) - [Best volunteer management software for festival owners](https://www.ticketfairy.com/compare/event-management/best-volunteer-management-software-for-festivals) - [Best vendor and trader management software for festival owners](https://www.ticketfairy.com/compare/event-management/best-vendor-and-trader-management-software-for-festivals) - [Best festival apps for festival owners](https://www.ticketfairy.com/compare/event-management/best-festival-apps) - [Best festival site plan software for festival owners](https://www.ticketfairy.com/compare/event-management/best-festival-site-plan-software) - [Questions about event management software](https://www.ticketfairy.com/compare/event-management/questions) - [Event and festival management compared](https://www.ticketfairy.com/compare/event-management) Every fact about another platform comes from its own published pages, quoted word for word with the date we read them. Where we did not find something in those pages, we say exactly that. [How we compare platforms](https://www.ticketfairy.com/compare/methodology) Show all 38 sources 1. Ticket Fairy [Every shift is covered by the right people](https://www.ticketfairy.com/event-operating-system/crew-and-volunteers) 2. Ticket Fairy [Passes are ready before your crew and artists arrive](https://www.ticketfairy.com/event-operating-system/accreditation) 3. Ticket Fairy [Stages stay on time and incidents get fast responses](https://www.ticketfairy.com/event-operating-system/show-day) 4. When I Work When I Work offers event staff scheduling software. "EVENT STAFF SCHEDULING SOFTWARE Simplify your event staff scheduling" [wheniwork.com/industries/events-catering](https://wheniwork.com/industries/events-catering), read on 21 October 2026. 5. When I Work When I Work job sites assign workers to different events and locations, and the job site view shows who is working at each event. "You can use job sites to assign workers to different events and locations. Plus, you can use the job site view in the schedule to see exactly who is working at each event" [wheniwork.com/industries/events-catering](https://wheniwork.com/industries/events-catering), read on 21 October 2026. 6. When I Work When I Work clock-ins use GPS and geofencing to verify where staff are. "uses GPS clock-ins and geofencing to verify staff locations" [wheniwork.com/](https://wheniwork.com/), read on 21 October 2026. 7. Ticket Fairy [Ticket Fairy pricing](https://www.ticketfairy.com/pricing) 8. Ticket Fairy [Guide: Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it) 9. When I Work Run of show and day sheets "you can build schedules in minutes, offer OpenShifts to fill gaps, and notify your team instantly." Where we looked: wheniwork.com pages read in full on 2026-10-21: home, Pricing and Events and catering; searched for "ticket", "event", "festival", "accreditation", "pass", "run of show", "day sheet", "incident", "budget", "contract", "supplier", "map", "cashless", "app" and "session".. [wheniwork.com/](https://wheniwork.com/), read on 21 October 2026. 10. Ticket Fairy [Guide: Build your event rota and check staff in](https://www.ticketfairy.com/guides/build-your-event-rota-and-check-staff-in) 11. When I Work Crew and volunteer rota "you can build schedules in minutes, offer OpenShifts to fill gaps, and notify your team instantly." [wheniwork.com/](https://wheniwork.com/), read on 21 October 2026. 12. When I Work Passes and accreditation "you can build schedules in minutes, offer OpenShifts to fill gaps, and notify your team instantly." Where we looked: wheniwork.com pages read in full on 2026-10-21: home, Pricing and Events and catering; searched for "ticket", "event", "festival", "accreditation", "pass", "run of show", "day sheet", "incident", "budget", "contract", "supplier", "map", "cashless", "app" and "session".. [wheniwork.com/](https://wheniwork.com/), read on 21 October 2026. 13. Ticket Fairy [Your site stays safe and every team responds fast](https://www.ticketfairy.com/event-operating-system/event-control-and-safety) 14. When I Work Show-day safety "you can build schedules in minutes, offer OpenShifts to fill gaps, and notify your team instantly." Where we looked: wheniwork.com pages read in full on 2026-10-21: home, Pricing and Events and catering; searched for "ticket", "event", "festival", "accreditation", "pass", "run of show", "day sheet", "incident", "budget", "contract", "supplier", "map", "cashless", "app" and "session".. [wheniwork.com/](https://wheniwork.com/), read on 21 October 2026. 15. Ticket Fairy [You know what every act and event really costs](https://www.ticketfairy.com/event-operating-system/budget-and-costs) 16. When I Work Budgets and settlements "Labor Budgeting Manage your labor budget with simple tools. Set percentage targets and see the difference between hours scheduled and hours worked" Where we looked: wheniwork.com pages read in full on 2026-10-21: home, Pricing and Events and catering; searched for "ticket", "event", "festival", "accreditation", "pass", "run of show", "day sheet", "incident", "budget", "contract", "supplier", "map", "cashless", "app" and "session".. [wheniwork.com/industries/events-catering](https://wheniwork.com/industries/events-catering), read on 21 October 2026. 17. Ticket Fairy [You sell to walk-ups, see takings and check ages once](https://www.ticketfairy.com/event-operating-system/front-of-house/box-office-and-door) 18. When I Work Ticket sales in the same system "you can build schedules in minutes, offer OpenShifts to fill gaps, and notify your team instantly." Where we looked: wheniwork.com pages read in full on 2026-10-21: home, Pricing and Events and catering; searched for "ticket", "event", "festival", "accreditation", "pass", "run of show", "day sheet", "incident", "budget", "contract", "supplier", "map", "cashless", "app" and "session".. [wheniwork.com/](https://wheniwork.com/), read on 21 October 2026. 19. Ticket Fairy [You know which ads, posts and partners sell tickets](https://www.ticketfairy.com/features/advertising-and-tracking) 20. Ticket Fairy [Every fan who asks for tickets gets a link](https://www.ticketfairy.com/features/social-media) 21. Ticket Fairy [You can sell tickets right on your event website](https://www.ticketfairy.com/features/website-builder) 22. Ticket Fairy [Buyers get answers and buy tickets in one chat](https://www.ticketfairy.com/features/ai-ticket-concierge) 23. Ticket Fairy [Your team gets more time for the show](https://www.ticketfairy.com/event-operating-system/fai-and-automation) 24. Ticket Fairy [Each team member gets the access their job needs](https://www.ticketfairy.com/features/teams-and-security) 25. Ticket Fairy [Fai gets your ticketing jobs done when you ask](https://www.ticketfairy.com/features/fai) 26. Ticket Fairy [Your crew is fed and briefed before they work](https://www.ticketfairy.com/event-operating-system/crew-meals-and-safety) 27. Ticket Fairy [Your site stays clean and your campers stay happy](https://www.ticketfairy.com/event-operating-system/site-services-and-sustainability) 28. Ticket Fairy [Your crowd gets in fast, and walk-ups can buy](https://www.ticketfairy.com/features/check-in-and-box-office) 29. Ticket Fairy [You pay artists, suppliers and crew from ticket sales](https://www.ticketfairy.com/features/vault) 30. When I Work As shown to UK visitors on 21 October 2026, with no currency named, When I Work starts at $2.50 per user per month for single-location teams and $5 per user per month for multi-location businesses, with no billing period named. "When I Work pricing starts at just $2.50 per user per month for single-location teams, and $5 per user per month for multi-location businesses." [wheniwork.com/pricing](https://wheniwork.com/pricing), read on 21 October 2026. 31. When I Work When I Work has Essentials, Pro and Premium plans. "Compare Plans By Features Scheduling Essentials Pro Premium" [wheniwork.com/pricing](https://wheniwork.com/pricing), read on 21 October 2026. 32. Ticket Fairy [Guide: Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) 33. When I Work When I Work lets your employees manage their schedule with OpenShifts and shift swapping. "empower your employees to manage their schedule with OpenShifts and shift swapping" [wheniwork.com/industries/events-catering](https://wheniwork.com/industries/events-catering), read on 21 October 2026. 34. When I Work We did not find passes for crew, artists or press on When I Work's home, pricing or events page "you can build schedules in minutes, offer OpenShifts to fill gaps, and notify your team instantly." [wheniwork.com/](https://wheniwork.com/), read on 21 October 2026. 35. Ticket Fairy [Guide: Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/guides/check-passes-in-and-out-at-your-staff-gates) 36. When I Work We did not find an event safety or incident log on When I Work's home, pricing or events page "you can build schedules in minutes, offer OpenShifts to fill gaps, and notify your team instantly." [wheniwork.com/](https://wheniwork.com/), read on 21 October 2026. 37. Ticket Fairy [Guide: Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event) 38. When I Work We did not find ticket selling on When I Work's home, pricing or events page "you can build schedules in minutes, offer OpenShifts to fill gaps, and notify your team instantly." [wheniwork.com/](https://wheniwork.com/), read on 21 October 2026. Updated 21 October 2026: First published. When I Work is a trademark of its owner. Ticket Fairy is not affiliated with it. **Your ticketing can stay where it is.** Your budgets, artist and crew coordination, and marketing can run on Ticket Fairy while another platform sells your tickets. If you choose to move ticketing too, our team can help with event setup, branding, customer data imports and training. ## Start free on Ticket Fairy You can create a free account and try it on your next event, alongside the tools your team uses today. No credit card needed to start Works alongside the tools your team uses today Our team helps with setup and training [Create a free account](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-event-management-ticket-fairy-vs-when-i-work) No credit card required The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)