--- title: "Fan messaging and chatbots questions answered (2026)" description: "17 questions event organizers ask about fan messaging tools, answered plainly with sources. Checked October 2026." canonical: "https://www.ticketfairy.com/compare/fan-messaging/questions" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Compare](https://www.ticketfairy.com/compare) 3. [Fan messaging and chatbots](https://www.ticketfairy.com/compare/fan-messaging) 4. Fan messaging: your questions answered # Fan messaging: your questions answered [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-fan-messaging-questions) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) Ticket Fairy publishes this comparison and also sells event ticketing and event management software. [How we compare platforms](https://www.ticketfairy.com/compare/methodology) - **17** questions answered - **11** pages that show you how Under every event post the same questions come in: where are the tickets, what time are doors, is there an age limit. Each unanswered one is a fan who may not buy, and each answer you type yourself is time away from the show. These are the questions promoters, artist teams and venues ask before they choose a chatbot or DM tool, answered from each platform's own published pages. 1. [Can fans get the ticket link automatically when they comment on my post?](#can-fans-get-the-ticket-link-automatically-when-they-comment-on-my-post) 2. [Can a chatbot on my website answer questions about my event?](#can-a-chatbot-on-my-website-answer-questions-about-my-event) 3. [Can fans buy tickets without leaving the chat?](#can-fans-buy-tickets-without-leaving-the-chat) 4. [What do fans get when they ask for tickets before the on-sale or after I sell out?](#what-do-fans-get-when-they-ask-for-tickets-before-the-on-sale-or-after-i-sell-out) 5. [Do I have to build chatbot flows myself?](#do-i-have-to-build-chatbot-flows-myself) 6. [Where does the chatbot get its answers about doors, age limits and prices?](#where-does-the-chatbot-get-its-answers-about-doors-age-limits-and-prices) 7. [What happens when a fan asks something the bot doesn't know?](#what-happens-when-a-fan-asks-something-the-bot-doesn-t-know) 8. [Can I see how many tickets my auto-replies sold?](#can-i-see-how-many-tickets-my-auto-replies-sold) 9. [Can I run a presale list from Instagram comments?](#can-i-run-a-presale-list-from-instagram-comments) 10. [Can I message everyone who commented on my post at once?](#can-i-message-everyone-who-commented-on-my-post-at-once) 11. [Can my team answer Instagram DMs together without replying twice?](#can-my-team-answer-instagram-dms-together-without-replying-twice) 12. [Can I see a fan's past orders when they message me?](#can-i-see-a-fan-s-past-orders-when-they-message-me) 13. [Can the bot draft replies for my team to check instead of sending them?](#can-the-bot-draft-replies-for-my-team-to-check-instead-of-sending-them) 14. [Can the bot answer story replies and mentions as well as comments?](#can-the-bot-answer-story-replies-and-mentions-as-well-as-comments) 15. [Which channels do fan messaging tools cover?](#which-channels-do-fan-messaging-tools-cover) 16. [How much do chatbot and DM tools cost?](#how-much-do-chatbot-and-dm-tools-cost) 17. [Do I still need Manychat if I sell my tickets on Ticket Fairy?](#do-i-still-need-manychat-if-i-sell-my-tickets-on-ticket-fairy) ## Can fans get the ticket link automatically when they comment on my post? Yes. On Ticket Fairy each fan who comments TICKETS, or a word you choose, gets their own ticket link by direct message, day and night. Manychat's Auto-DM Links reply to Instagram post and reel comments with a DM, and Respond.io's Instagram Auto Private Replies message people who comment on posts, reels, ads or live stories. Each Chatfuel Instagram comment source supports up to 30 custom automations with up to 50 keywords each. On Ticket Fairy the link opens your own checkout, so the fan who asked is a buyer a few taps later. - Each fan who comments TICKETS, or a word you choose, gets their own ticket link by direct message, day and night.[1](#source-1) - Auto-DM Links from comments replies automatically to Instagram post and reel comments with a DM.[2](#source-2) - Instagram Auto Private Replies send a Direct message to people who comment on posts, reels, ads or live stories.[3](#source-3) - Each Instagram comment source supports up to 30 custom automations, each with up to 50 keywords and separate public and private replies.[4](#source-4) [Manychat vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-manychat) ## Can a chatbot on my website answer questions about my event? Yes. Your AI ticket concierge answers buyers' questions on your website from your events and your own answers, and passes anything it does not know to the people you choose. Your concierge learns from your topics, FAQ pages and Google Docs. Tidio's Lyro AI agent learns from website URLs, Q&A pairs, CSV or PDF files, and Chatfuel turns the files you upload at registration into a Knowledge Base its AI answers from. - Your AI ticket concierge can answer buyers' questions on your website from your events and your own answers, and pass anything it does not know to the people you choose.[5](#source-5) - Your concierge can answer fans from your topics, FAQ pages and Google Docs.[6](#source-6) - Lyro's knowledge can come from website URLs, manual Q&A pairs, CSV or PDF files, Zendesk import or synced webstore products.[7](#source-7) - Files uploaded at registration are extracted into a structured Knowledge Base that the AI answers from.[8](#source-8) [Tidio vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-tidio) ## Can fans buy tickets without leaving the chat? They pick their tickets in the chat. On Ticket Fairy fans choose tickets with the concierge and go straight to checkout on your page with the tickets already in their basket. Manychat's Buy Button provides checkout inside Messenger and Instagram DMs through Stripe or PayPal, for items up to 100 USD or the equivalent. Inrō lets contacts pay inside an Instagram DM through your own Stripe account and charges a 3% service fee on those payments. Chatfuel has no built-in payment gateway, and its AI can share a payment link from your own provider. - Your fans can pick tickets in the chat and go straight to checkout on your page with the tickets in their basket.[6](#source-6) - The Buy Button provides checkout inside Messenger and Instagram DMs through Stripe or PayPal.[9](#source-9) - Buy Button item prices range up to 100 USD or the equivalent in another currency.[10](#source-10) - Contacts can pay inside an Instagram DM through a Stripe payment card connected to your own Stripe account.[11](#source-11) - Inrō charges a standard 3% service fee on DM payments, on top of Stripe processing fees.[12](#source-12) - Chatfuel has no built-in payment gateway; the AI can share a payment link from your own provider or check receipt images.[13](#source-13) [Inro vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-inro) ## What do fans get when they ask for tickets before the on-sale or after I sell out? Every fan gets the right answer for that moment: before the on-sale they hear when tickets go live, during the sale they get the link, and after you sell out they can join your waiting list. You never rewrite the reply as the sale moves on, so a fan asking at midnight after the sell-out still gets a useful answer instead of a dead link. - Every fan who asks for tickets gets the right answer straight away: before the on-sale they hear when tickets go live, during the sale they get the link, and after you sell out they can join your waiting list.[14](#source-14) [Manychat alternatives](https://www.ticketfairy.com/compare/fan-messaging/manychat-alternatives) ## Do I have to build chatbot flows myself? Not on Ticket Fairy. Fans get the ticket link, presale list, guest list and answers to event questions from auto-replies made for each event, and you start from replies already filled in. General chatbot tools give you the building blocks. Manychat's keyword triggers work on Instagram, Messenger, Telegram and SMS, and SendPulse includes prebuilt flow templates on every chatbot plan, including Free. - Your fans can get the ticket link, presale list, guest list and answers to event questions from auto-replies made for each event.[14](#source-14) - Keyword triggers work on Instagram, Facebook Messenger, WhatsApp, Telegram and SMS.[15](#source-15) - All chatbot plans, including Free, include prebuilt flow templates.[16](#source-16) [Chatfuel vs Manychat for events](https://www.ticketfairy.com/compare/fan-messaging/chatfuel-vs-manychat-for-events) ## Where does the chatbot get its answers about doors, age limits and prices? On Ticket Fairy fans get door times, age limits, prices and links from your event details, and your concierge also answers from your FAQ, policy and venue pages, Google Docs or your whole website. When you change a page, the concierge picks up the change on the schedule you choose. Tidio says its Lyro AI agent works only with the content and guidance you provide, and Respond.io's AI Agents answer from uploaded files and crawled public webpages. - Your fans get door times, age limits, prices and links straight from your own event details.[14](#source-14) - The concierge can answer from your FAQ, policy and venue pages, Google Docs or your whole website.[17](#source-17) - Tidio says its Lyro AI agent works only with the content and guidance you provide.[18](#source-18) - AI Agents and AI Assist answer from knowledge sources such as uploaded files and crawled public webpages.[19](#source-19) [Respond.io vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-respond-io) ## What happens when a fan asks something the bot doesn't know? A person on your team takes it. On Ticket Fairy your team gets the questions the concierge does not answer, with the buyer's details. Manychat's AI Replies can assign the conversation to a team member or group when the AI has no answer, and Chatfuel's AI hands a conversation to the team inbox with the full history and a short summary. Inrō's AI Agent pauses when a contact wants a person, so your team can take over. - Your team gets the questions the concierge cannot answer, with the buyer's details.[6](#source-6) - When AI has no answer to a question, AI Replies can assign the conversation to a team member or group.[20](#source-20) - The AI hands a conversation to the team inbox with the full history and a short summary.[21](#source-21) - The AI Agent detects when a contact wants a person and pauses so the team can take over.[22](#source-22) [Chatfuel vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-chatfuel) ## Can I see how many tickets my auto-replies sold? Yes. For each auto-reply on Ticket Fairy, you see the people it answered and the tickets and revenue it brought in, after refunds. Your event report also splits the tickets your social media brought in by post, auto-reply, presale and fan message, so you know which reply to keep on for the next event. - For each auto-reply, you can see the people it answered and the tickets and revenue it brought in, after refunds.[14](#source-14) - You can see in your event report the tickets and revenue your social media brought in, split by post, auto-reply, presale and fan message, after refunds.[23](#source-23) [Best Instagram DM and chatbot tools for events](https://www.ticketfairy.com/compare/fan-messaging/best-instagram-dm-and-chatbot-tools-for-events) ## Can I run a presale list from Instagram comments? Yes. Fans who comment your word follow you and give their email to join your followers-only presale, then you invite them all with one launch. Each fan gets a personal link to the presale tickets, so the fans who asked to hear first are the first to buy. - Fans who comment your word can follow you and give their email to join your followers-only presale, and you can invite them all with one launch.[1](#source-1) [SendPulse vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-sendpulse) ## Can I message everyone who commented on my post at once? Yes. On Ticket Fairy you can send a direct message campaign to everyone who commented on a post and see the taps, orders and sales it brought in. Manychat broadcasts go out across Facebook, Telegram, email and SMS among other channels, and Respond.io sends broadcasts to a selected segment of contacts, scheduled for a future date if you want. - You can send a direct message campaign to everyone who commented on a post and see the taps, orders and sales.[1](#source-1) - Broadcasts can be sent across Facebook, WhatsApp, Telegram, Email and SMS.[24](#source-24) - Broadcasts go to a selected segment of Contacts and can be scheduled for a future date.[25](#source-25) [Manychat vs Respond.io for events](https://www.ticketfairy.com/compare/fan-messaging/manychat-vs-respond-io-for-events) ## Can my team answer Instagram DMs together without replying twice? Yes. Your team can split comments and messages between them without two people answering the same fan, see past buyers marked, and hide tout comments several at a time. Manychat's Inbox brings conversations from several channels into one inbox with automatic assignment rules. When you assign a Chatfuel chat to a team, it picks a teammate at random, without workload balancing. - Your team can split comments and messages between them without two people answering the same fan, see past buyers marked, and hide tout comments several at a time.[26](#source-26) - Manychat Inbox manages conversations from multiple channels in one inbox with automatic assignment rules.[27](#source-27) - Assigning a chat to a team picks a teammate at random, without workload balancing.[28](#source-28) [Chatfuel vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-chatfuel) ## Can I see a fan's past orders when they message me? Yes. In Instagram and Messenger conversations on Ticket Fairy, you see the fan's recent orders beside the message. You answer "where are my tickets?" knowing what they bought, without asking for an order number first. - In Instagram and Messenger conversations, you can see the fan's recent orders beside the message.[29](#source-29) [Intercom vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-intercom) ## Can the bot draft replies for my team to check instead of sending them? Yes. On each connected social account you choose which concierge answers its messages and whether its replies are drafts or sent automatically. Your festival account can answer on its own overnight while a smaller club-night account waits for a person to approve each reply. - On each connected social account you can choose which concierge answers its messages and whether replies are drafts or sent automatically.[30](#source-30) [Respond.io vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-respond-io) ## Can the bot answer story replies and mentions as well as comments? Yes. On Ticket Fairy you answer fans in website chat and in Instagram comments, direct messages, story replies and mentions. Intercom states that comments on Instagram posts are not received in Intercom, and that story replies and mentions can be switched on. Tidio's Instagram Story-reply trigger can start a Flow, filtered by the emojis or reactions you choose. - You can answer fans in website chat and in Instagram comments, direct messages, story replies and mentions.[14](#source-14) - Comments on Instagram posts are not received in Intercom; story replies and mentions can be toggled on.[31](#source-31) - An Instagram Story-reply trigger can start a Flow, filtered by chosen emojis or reactions.[32](#source-32) [Intercom vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-intercom) ## Which channels do fan messaging tools cover? General chatbot tools cover many messaging apps, and Ticket Fairy covers the ones fans use to ask about your events: website chat and Instagram comments, direct messages, story replies and mentions. Manychat connects Facebook Messenger, Instagram, TikTok, Telegram, SMS and email among others, and Respond.io documents channels including TikTok, Messenger, Instagram, WeChat, LINE, Viber, Telegram, website chat, SMS and email. - You can answer fans in website chat and in Instagram comments, direct messages, story replies and mentions.[14](#source-14) - Manychat connects Facebook Messenger, Instagram, WhatsApp, TikTok, Telegram, SMS and Email.[33](#source-33) - The help center documents WhatsApp, TikTok, Messenger, Instagram, WeChat, LINE, Viber, Telegram, website chat, SMS and email channels.[34](#source-34) [Best Instagram DM and chatbot tools for events](https://www.ticketfairy.com/compare/fan-messaging/best-instagram-dm-and-chatbot-tools-for-events) ## How much do chatbot and DM tools cost? Most charge by the contacts you reach each month. Manychat's Pro plan is $39 a month for up to 2,500 active contacts, and Respond.io starts at $79 a month billed yearly. Chatfuel's Business plan is US$18 a month billed yearly with US$20 of AI credits a month, and Inrō's Pro plan starts at EUR 12.99 a month, billed by activated contacts. On Ticket Fairy your concierge and auto-replies sit beside your ticket sales; you can compare the plans on the [Ticket Fairy pricing page](https://www.ticketfairy.com/pricing). - The Pro plan costs $39 per month billed monthly and includes up to 2,500 Active Contacts per month.[35](#source-35) - Published prices are Starter $79, Growth $159 and Advanced $279 a month billed yearly, with Enterprise on custom pricing, in USD.[36](#source-36) - The Business plan is US$18 per month billed yearly (US$216 per year) with US$20 of AI credits per month.[37](#source-37) - Pro is billed monthly by the number of contacts activated in the period, starting at EUR 12.99.[38](#source-38) [Best Instagram DM and chatbot tools for events](https://www.ticketfairy.com/compare/fan-messaging/best-instagram-dm-and-chatbot-tools-for-events) ## Do I still need Manychat if I sell my tickets on Ticket Fairy? Not for ticket questions. Every answer to a fan can end in a ticket sale on Ticket Fairy, because Ticket Fairy sells your tickets, and the ticket link, presale and guest list replies come ready for each event. Manychat suits you if you message fans on many apps for things beyond your events, since it connects Messenger, Instagram, TikTok, Telegram, SMS and email. - Every answer to a fan can end in a ticket sale, because Ticket Fairy sells your tickets.[39](#source-39) - Your fans can get the ticket link, presale list, guest list and answers to event questions from auto-replies made for each event.[14](#source-14) - Manychat connects Facebook Messenger, Instagram, WhatsApp, TikTok, Telegram, SMS and Email.[33](#source-33) [Manychat vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-manychat) ## What else are you comparing? - [Best Instagram DM and chatbot tools for events](https://www.ticketfairy.com/compare/fan-messaging/best-instagram-dm-and-chatbot-tools-for-events) - [Fan messaging and chatbots compared](https://www.ticketfairy.com/compare/fan-messaging) ## Where does each fact come from? Every fact about another company comes from its own published pages, quoted word for word. Where we did not find something in those pages, we say exactly that. [How we compare platforms](https://www.ticketfairy.com/compare/methodology) 1. Ticket Fairy [Each fan who comments TICKETS gets a ticket link](https://www.ticketfairy.com/features/social-media/comment-replies-and-follower-presales) 2. Manychat Auto-DM Links from comments replies automatically to Instagram post and reel comments with a DM. "Auto-DM Links from comments allow you to automatically reply to Instagram comments and manage key interactions effortlessly." [help.manychat.com/hc/en-us/articles/16654065283100-Quick-Automation-Auto-DM-links-from-comments](https://help.manychat.com/hc/en-us/articles/16654065283100-Quick-Automation-Auto-DM-links-from-comments), read on 17 October 2026. 3. Respond.io Instagram Auto Private Replies send a Direct message to people who comment on posts, reels, ads or live stories. "Auto Private Replies are automated Instagram Direct messages triggered when someone comments on your:" [respond.io/help/instagram/instagram-auto-private-replies](https://respond.io/help/instagram/instagram-auto-private-replies), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260416053228/https://respond.io/help/instagram/instagram-auto-private-replies) 4. Chatfuel Each Instagram comment source supports up to 30 custom automations, each with up to 50 keywords and separate public and private replies. "On top of the base, each source takes up to 30 custom automations — named rules for specific cases." [chatfuel.com/docs/instagram/instagram-comment-autoreply](https://chatfuel.com/docs/instagram/instagram-comment-autoreply), read on 17 October 2026. 5. Ticket Fairy [Buyers' questions become ticket sales on your website](https://www.ticketfairy.com/features/ai-ticket-concierge) 6. Ticket Fairy [Your concierge answers and sells to buyers at any hour](https://www.ticketfairy.com/features/ai-ticket-concierge/ai-ticket-concierge) Show all 39 sources 7. Tidio Lyro's knowledge can come from website URLs, manual Q&A pairs, CSV or PDF files, Zendesk import or synced webstore products. "by providing website URLs, adding the question-and-answer pairs manually, importing a CSV or PDF file, importing from Zendesk, or synchronizing your webstore products" [help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base](https://help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base), read on 17 October 2026. 8. Chatfuel Files uploaded at registration are extracted into a structured Knowledge Base that the AI answers from. "the information from your files is extracted and saved directly into your Knowledge Base — the structured data that powers Fuely AI ." [chatfuel.com/docs/ai-features/how-to-manage-uploaded-company-information](https://chatfuel.com/docs/ai-features/how-to-manage-uploaded-company-information), read on 17 October 2026. 9. Manychat The Buy Button provides checkout inside Messenger and Instagram DMs through Stripe or PayPal. "lets you create a seamless checkout experience directly within Facebook Messenger and Instagram Direct Messages (DMs)" [help.manychat.com/hc/en-us/articles/14281189285276-How-to-use-the-Buy-Button-on-Facebook-Messenger-and-Instagram-DM](https://help.manychat.com/hc/en-us/articles/14281189285276-How-to-use-the-Buy-Button-on-Facebook-Messenger-and-Instagram-DM), read on 17 October 2026. 10. Manychat Buy Button item prices range up to 100 USD or the equivalent in another currency. "The maximum item price is 100 USD or the equivalent amount in another currency." [help.manychat.com/hc/en-us/articles/14281189285276-How-to-use-the-Buy-Button-on-Facebook-Messenger-and-Instagram-DM](https://help.manychat.com/hc/en-us/articles/14281189285276-How-to-use-the-Buy-Button-on-Facebook-Messenger-and-Instagram-DM), read on 17 October 2026. 11. Inro Contacts can pay inside an Instagram DM through a Stripe payment card connected to your own Stripe account. "You can get paid directly inside a DM by connecting Stripe to Inrō." [help.inro.social/en/articles/11877182-stripe-connect-your-account-to-accept-payments-in-dms](https://help.inro.social/en/articles/11877182-stripe-connect-your-account-to-accept-payments-in-dms), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261017002509/https://help.inro.social/en/articles/11877182-stripe-connect-your-account-to-accept-payments-in-dms) 12. Inro Inrō charges a standard 3% service fee on DM payments, on top of Stripe processing fees. "The standard rate is 3%." [help.inro.social/en/articles/11877182-stripe-connect-your-account-to-accept-payments-in-dms](https://help.inro.social/en/articles/11877182-stripe-connect-your-account-to-accept-payments-in-dms), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261017002509/https://help.inro.social/en/articles/11877182-stripe-connect-your-account-to-accept-payments-in-dms) 13. Chatfuel Chatfuel has no built-in payment gateway; the AI can share a payment link from your own provider or check receipt images. "No. Chatfuel does not offer built-in payment gateway integrations. You cannot connect Stripe, PayPal, or any other payment processor directly to the platform." [chatfuel.com/docs/payments/how-to-connect-payments](https://chatfuel.com/docs/payments/how-to-connect-payments), read on 17 October 2026. 14. Ticket Fairy [An auto-reply built for your event answers every fan](https://www.ticketfairy.com/features/social-media/event-auto-replies) 15. Manychat Keyword triggers work on Instagram, Facebook Messenger, WhatsApp, Telegram and SMS. "including Instagram, Facebook Messenger, WhatsApp, Telegram, and SMS" [help.manychat.com/hc/en-us/articles/14281211785884-How-to-use-Keywords-Trigger-in-Manychat](https://help.manychat.com/hc/en-us/articles/14281211785884-How-to-use-Keywords-Trigger-in-Manychat), read on 17 October 2026. 16. SendPulse All chatbot plans, including Free, include prebuilt flow templates. "All pricing plans, including the free one, come with prebuilt flow templates suitable for different messaging apps and niches." [sendpulse.com/features/chatbot](https://sendpulse.com/features/chatbot), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260901092910/https://sendpulse.com/features/chatbot) 17. Ticket Fairy [Guide: Teach your concierge from your event FAQ pages and Google Docs](https://www.ticketfairy.com/guides/teach-your-concierge-from-your-event-faq-pages) 18. Tidio Tidio says its Lyro AI agent works only with the content and guidance you provide. "Lyro works only with the content and guidance you provide." [www.tidio.com/ai-agent/](https://www.tidio.com/ai-agent/), read on 17 October 2026. 19. Respond.io AI Agents and AI Assist answer from knowledge sources such as uploaded files and crawled public webpages. "Knowledge sources are the primary data used by AI Agents and AI Assist to generate helpful, context-aware responses." [respond.io/help/ai-agents/managing-ai-knowledge-sources](https://respond.io/help/ai-agents/managing-ai-knowledge-sources), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260608114838/https://respond.io/help/ai-agents/managing-ai-knowledge-sources) 20. Manychat When AI has no answer to a question, AI Replies can assign the conversation to a team member or group. "If AI can’t answer a question, you can have it assign the conversation to a real person" [help.manychat.com/hc/en-us/articles/23018283889180-Manychat-AI-Replies](https://help.manychat.com/hc/en-us/articles/23018283889180-Manychat-AI-Replies), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260926201813/https://help.manychat.com/hc/en-us/articles/23018283889180-Manychat-AI-Replies) 21. Chatfuel The AI hands a conversation to the team inbox with the full history and a short summary. "Your AI agent answers first and hands the chat to your team when a person is needed, with the full history and a short summary." [chatfuel.com/live-chat](https://chatfuel.com/live-chat), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260518154542/https://chatfuel.com/live-chat) 22. Inro The AI Agent detects when a contact wants a person and pauses so the team can take over. "It detects that a contact wants human help, then pauses so your team can take over." [help.inro.social/en/articles/15632034-human-intervention-handing-off-to-a-human](https://help.inro.social/en/articles/15632034-human-intervention-handing-off-to-a-human), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261017002611/https://help.inro.social/en/articles/15632034-human-intervention-handing-off-to-a-human) 23. Ticket Fairy [The Social Assistant drafts every event's next social move](https://www.ticketfairy.com/features/social-media/social-assistant-and-event-updates) 24. Manychat Broadcasts can be sent across Facebook, WhatsApp, Telegram, Email and SMS. "deliver timely, personalized messages at scale across multiple channels like Facebook, WhatsApp, Telegram, Email and SMS" [help.manychat.com/hc/en-us/articles/14281228205212-Broadcasting-in-Manychat-Connecting-with-your-audience-at-scale](https://help.manychat.com/hc/en-us/articles/14281228205212-Broadcasting-in-Manychat-Connecting-with-your-audience-at-scale), read on 17 October 2026. 25. Respond.io Broadcasts go to a selected segment of Contacts and can be scheduled for a future date. "This refers to broadcasts that have been scheduled to be sent at a future date." [respond.io/help/broadcasts-module/broadcasts-overview](https://respond.io/help/broadcasts-module/broadcasts-overview), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261009050642/https://respond.io/help/broadcasts-module/broadcasts-overview) 26. Ticket Fairy [Guide: Answer what ticket buyers ask you on social](https://www.ticketfairy.com/guides/read-what-your-audience-says-on-social) 27. Manychat Manychat Inbox manages conversations from multiple channels in one inbox with automatic assignment rules. "assign conversations automatically, and set rules to distribute workload efficiently" [help.manychat.com/hc/en-us/articles/14281071969820-Manychat-Inbox-overview](https://help.manychat.com/hc/en-us/articles/14281071969820-Manychat-Inbox-overview), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20251017071218/https://help.manychat.com/hc/en-us/articles/14281071969820-Manychat-Inbox-overview) 28. Chatfuel Assigning a chat to a team picks a teammate at random, without workload balancing. "When you assign a chat to a team, Chatfuel picks a teammate at random." [chatfuel.com/docs/leads/how-does-chat-assignment-work](https://chatfuel.com/docs/leads/how-does-chat-assignment-work), read on 17 October 2026. 29. Ticket Fairy [Your Instagram and Facebook followers become ticket buyers](https://www.ticketfairy.com/features/social-media) 30. Ticket Fairy [Your team schedules posts and answers fans together](https://www.ticketfairy.com/features/social-media/social-publishing-and-inbox) 31. Intercom Comments on Instagram posts are not received in Intercom; story replies and mentions can be toggled on. "You won't receive messages for comments on posts." [www.intercom.com/help/en/articles/6139045-connect-your-instagram-channel](https://www.intercom.com/help/en/articles/6139045-connect-your-instagram-channel), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261003232344/https://www.intercom.com/help/en/articles/6139045-connect-your-instagram-channel) 32. Tidio An Instagram Story-reply trigger can start a Flow, filtered by chosen emojis or reactions. "This trigger will start the flow when someone replies to your Instagram story. You can select the emojis/reactions that will trigger the flow." [help.tidio.com/hc/en-us/articles/5475859980572-Instagram-Flows](https://help.tidio.com/hc/en-us/articles/5475859980572-Instagram-Flows), read on 17 October 2026. 33. Manychat Manychat connects Facebook Messenger, Instagram, WhatsApp, TikTok, Telegram, SMS and Email. "Seamlessly integrate Facebook Messenger, Instagram, WhatsApp, TikTok, Telegram, SMS, and Email" [help.manychat.com/hc/en-us/articles/14281071969820-Manychat-Inbox-overview](https://help.manychat.com/hc/en-us/articles/14281071969820-Manychat-Inbox-overview), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20251017071218/https://help.manychat.com/hc/en-us/articles/14281071969820-Manychat-Inbox-overview) 34. Respond.io The help center documents WhatsApp, TikTok, Messenger, Instagram, WeChat, LINE, Viber, Telegram, website chat, SMS and email channels. "Learn how to connect a WhatsApp Business API to chat with customers over WhatsApp." [respond.io/help/channels](https://respond.io/help/channels), read on 17 October 2026. 35. Manychat The Pro plan costs $39 per month billed monthly and includes up to 2,500 Active Contacts per month. "$39/month (monthly subscription)" [help.manychat.com/hc/en-us/articles/25800228332572-Pro-plan](https://help.manychat.com/hc/en-us/articles/25800228332572-Pro-plan), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260926200222/https://help.manychat.com/hc/en-us/articles/25800228332572-Pro-plan) 36. Respond.io Published prices are Starter $79, Growth $159 and Advanced $279 a month billed yearly, with Enterprise on custom pricing, in USD. "starter $79 /month Start Free Trial growth $159 /month Start Free Trial advanced $279 /month Talk to Sales Enterprise Custom" [respond.io/pricing](https://respond.io/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261008060504/https://respond.io/pricing) 37. Chatfuel The Business plan is US$18 per month billed yearly (US$216 per year) with US$20 of AI credits per month. "Business For teams ready to sell and support with AI. US$18 per month Billed yearly, US$216/year US$20 AI credits / mo" [chatfuel.com/pricing](https://chatfuel.com/pricing), read on 17 October 2026. 38. Inro Pro is billed monthly by the number of contacts activated in the period, starting at EUR 12.99. "With Inrō, you only pay each month for the contacts that you have activated." [www.inro.social/pricing](https://www.inro.social/pricing), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261017002416/https://www.inro.social/pricing) 39. Ticket Fairy [You lose fewer sales and know who is coming](https://www.ticketfairy.com/features/checkout) Updated 17 October 2026: First published. Chatfuel is a trademark of its owner. Inro is a trademark of its owner. Intercom is a trademark of its owner. Manychat is a trademark of its owner. Respond.io is a trademark of its owner. SendPulse is a trademark of its owner. Tidio is a trademark of its owner. Ticket Fairy is not affiliated with them. **You choose the tools to start with** You can start with event management or marketing alongside your current ticketing provider. If you decide to move ticketing, your account manager helps with setup, customer-data imports and training. ## Start free on Ticket Fairy You can create a free account and try it on your next event, alongside the tools your team uses today. No credit card needed to start Works alongside the tools your team uses today Our team helps with setup and training [Get Started](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-fan-messaging-questions) No credit card required --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)