---
title: "SendPulse vs Ticket Fairy: fees and features (2026)"
description: "See SendPulse and Ticket Fairy side by side: fees, features and what switching takes. Checked October 2026."
canonical: "https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-sendpulse"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Compare](https://www.ticketfairy.com/compare)
3. [Fan messaging and chatbots](https://www.ticketfairy.com/compare/fan-messaging)
4. SendPulse vs Ticket Fairy

# SendPulse vs Ticket Fairy

With Ticket Fairy, each fan who comments TICKETS gets their own ticket link, fans are offered your waiting list once you sell out, and buyers chatting on your website get their tickets put straight in their basket. SendPulse builds chatbots for Instagram, Facebook, TikTok, Viber, Telegram and other channels, can use AI models from OpenAI, DeepSeek or Claude, and passes a chat to an available member of an agent group.

  [Get started free](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-fan-messaging-ticket-fairy-vs-sendpulse) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

Ticket Fairy publishes this comparison and also sells event ticketing and event management software. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

- **8 of 8** of the things you need, included on Ticket Fairy
- **6 of 8** of the things you need, confirmed on the published pages of SendPulse

## Which should you choose?

### Where Ticket Fairy is stronger

- Every fan who asks for tickets gets the right answer straight away: before the on-sale they hear when tickets go live, during the sale they get the link, and after you sell out they can join your waiting list.[1](#source-1)
- Each fan who comments TICKETS, or a word you choose, gets their own ticket link by direct message, day and night.[2](#source-2)
- Your ticket concierge can answer buyers on your website from your own answers and pages, and put tickets in their basket when they are ready.[3](#source-3)

### Where SendPulse is stronger

- The chatbot builder covers Instagram, WhatsApp, Facebook, TikTok, Viber and Telegram.[4](#source-4)
- The AI Agent element can use models from OpenAI, DeepSeek or Claude to generate chatbot responses.[5](#source-5)
- Teamwork tools route a chat assigned to an agent group to an available group member.[6](#source-6)

Ticket Fairy is the better fit when fans message you about your events and you want each answer to end in a ticket sale, with no flows to build. SendPulse suits you if you want chatbot replies from AI models by OpenAI, DeepSeek or Claude.

## What can SendPulse and Ticket Fairy each do for answering and selling to fans in messages?

### Where does each platform win on what you need?

- Included AI answers from your own pages  On a paid plan
- Included Knows your events without setup  Not found
- Included Sells tickets inside the chat  On a paid plan
- Included Messages many fans at once  On a paid plan
- Included Sells tickets in the same system  Not found

**3 things you need are the same on both:** Channels, Hands a fan to a person, Keyword and comment automations

Ticket Fairy includes 2 of these that we did not find in SendPulse's public documentation.

| What you need | Ticket Fairy | SendPulse |
| --- | --- | --- |
| Answering fans |  |  |
| Channels | Included[1](#source-1) You can answer fans in website chat and in Instagram comments, direct messages, story replies and mentions | Included[7](#source-7) Instagram, WhatsApp, Facebook Messenger, TikTok, Viber, Telegram, website live chat, SMS and LinkedIn |
| AI answers from your own pages | Included[8](#source-8) Your concierge can answer fans from your topics, FAQ pages and Google Docs | On a paid plan[9](#source-9) AI Agent element answers from your prompt, web search and uploaded files, using your own AI provider key Plans: Pro |
| Knows your events without setup | Included[1](#source-1) Your fans get door times, age limits, prices and links straight from your own event details | Not found in SendPulse's public documentation[10](#source-10) No event, ticket or schedule data source documented |
| Hands a fan to a person | Included[8](#source-8) Your team gets the questions the concierge cannot answer, with the buyer's details | Included[11](#source-11) Hand chats to a team member; assign chats to agents or agent groups |
| Selling |  |  |
| Sells tickets inside the chat | Included[8](#source-8) Your fans can pick tickets in the chat and go straight to checkout on your page with the tickets in their basket | On a paid plan[12](#source-12) Payment buttons in chat flows; the buyer pays on the payment system's page Plans: Pro |
| Keyword and comment automations | Included[1](#source-1) Your fans can get the ticket link, presale list, guest list and answers to event questions from auto-replies made for each event | Included[13](#source-13) Instagram comment-on-post trigger and keyword triggers on incoming messages |
| Messages many fans at once | Included[2](#source-2) You can send a direct message campaign to everyone who commented on a post and see the taps, orders and sales | On a paid plan[14](#source-14) Chatbot campaigns to subscribers, with segmentation Plans: Pro |
| Sells tickets in the same system | Included[15](#source-15) Every answer to a fan can end in a ticket sale, because Ticket Fairy sells your tickets | Not found in SendPulse's public documentation[16](#source-16) No event ticketing documented |

## What else should you know about SendPulse and Ticket Fairy?

Which channels does SendPulse cover?:  SendPulse's own pages say it covers Instagram, Facebook Messenger, TikTok, Viber, Telegram, website live chat, SMS, LinkedIn and others. With Ticket Fairy, your fans get answers in your website chat and on Instagram, in comments, direct messages, story replies and mentions. [17](#source-17) [1](#source-1)

Can SendPulse answer fans with AI?:  Yes, on the Pro plan. SendPulse's own pages say its AI Agent element answers from your prompt, web search and uploaded files, using your own AI provider key. On Ticket Fairy, your concierge can answer from your topics, FAQ pages and Google Docs. [18](#source-18) [8](#source-8)

Can SendPulse pass a fan to a person?:  Yes. SendPulse's own pages say you can hand a chat to a team member and assign chats to agents or agent groups. On Ticket Fairy, your team gets each question your concierge has no answer for, with the buyer's details. [19](#source-19) [8](#source-8)

Can SendPulse sell tickets inside the chat?:  Yes, on the Pro plan. SendPulse's own pages say you can add payment buttons to chat flows, and the buyer pays on the payment system's page. On Ticket Fairy, your concierge can put tickets in the fan's basket and open checkout on your page from the chat. [20](#source-20) [8](#source-8)

Can SendPulse reply when a fan comments a keyword?:  Yes. SendPulse's own pages say a chatbot can start when a fan comments on your Instagram post or sends a message with a keyword. With Ticket Fairy, every event comes with ready-made auto-replies you switch on, so fans who comment get the ticket link, the presale list, the guest list or answers to their event questions. [21](#source-21) [1](#source-1)

Can SendPulse message many fans at once?:  Yes, on the Pro plan. SendPulse's own pages say you can send chatbot campaigns to subscribers and pick them by segment. With Ticket Fairy, you can send a DM campaign to everyone who commented on a post and see the taps, orders and sales it brought in. [22](#source-22) [2](#source-2)

Can I export my data from SendPulse?:  SendPulse's own pages say chatbot subscribers can move automatically to the SendPulse CRM, and on the CRM Lite plan and above you can export CRM contacts to XLSX, CSV or XLS. [23](#source-23)

## What else are you comparing?

- [Manychat vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-manychat)
- [Chatfuel vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-chatfuel)
- [Inro vs Ticket Fairy](https://www.ticketfairy.com/compare/fan-messaging/ticket-fairy-vs-inro)
- [Best Instagram DM and chatbot tools for events](https://www.ticketfairy.com/compare/fan-messaging/best-instagram-dm-and-chatbot-tools-for-events)
- [Questions about fan messaging tools](https://www.ticketfairy.com/compare/fan-messaging/questions)
- [Fan messaging and chatbots compared](https://www.ticketfairy.com/compare/fan-messaging)

## Where does each fact come from?

Every fact about another company comes from its own published pages, quoted word for word. Where we did not find something in those pages, we say exactly that. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

1. Ticket Fairy [An auto-reply built for your event answers every fan](https://www.ticketfairy.com/features/social-media/event-auto-replies)
2. Ticket Fairy [Each fan who comments TICKETS gets a ticket link](https://www.ticketfairy.com/features/social-media/comment-replies-and-follower-presales)
3. Ticket Fairy [Buyers' questions become ticket sales on your website](https://www.ticketfairy.com/features/ai-ticket-concierge)
4. SendPulse The chatbot builder covers Instagram, WhatsApp, Facebook, TikTok, Viber and Telegram. "Set up auto-replies and create sales pipelines on Instagram, WhatsApp, Facebook, TikTok, Viber, and Telegram using our visual chatbot builder"  [sendpulse.com/features/chatbot](https://sendpulse.com/features/chatbot), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260901092910/https://sendpulse.com/features/chatbot)
5. SendPulse The AI Agent element can use models from OpenAI, DeepSeek or Claude to generate chatbot responses. "Use an AI model from OpenAI, DeepSeek, or Claude in your chatbot to generate responses tailored to user requests and conversation context."  [sendpulse.com/knowledge-base/chatbot/integrations/set-up-ai-model](https://sendpulse.com/knowledge-base/chatbot/integrations/set-up-ai-model), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260614192322/https://sendpulse.com/knowledge-base/chatbot/integrations/set-up-ai-model)
6. SendPulse Teamwork tools route a chat assigned to an agent group to an available group member. "instead of a specific agent and let SendPulse route it to an available group member."  [sendpulse.com/knowledge-base/chatbot/teamwork-basics](https://sendpulse.com/knowledge-base/chatbot/teamwork-basics), read on 17 October 2026.

  Show all 23 sources

7. SendPulse Channels "Set up auto-replies and create sales pipelines on Instagram, WhatsApp, Facebook, TikTok, Viber, and Telegram using our visual chatbot builder"  [sendpulse.com/features/chatbot](https://sendpulse.com/features/chatbot), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260901092910/https://sendpulse.com/features/chatbot)
8. Ticket Fairy [Your concierge answers and sells to buyers at any hour](https://www.ticketfairy.com/features/ai-ticket-concierge/ai-ticket-concierge)
9. SendPulse AI answers from your own pages "Use an AI model from OpenAI, DeepSeek, or Claude in your chatbot to generate responses tailored to user requests and conversation context."  [sendpulse.com/knowledge-base/chatbot/integrations/set-up-ai-model](https://sendpulse.com/knowledge-base/chatbot/integrations/set-up-ai-model), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260614192322/https://sendpulse.com/knowledge-base/chatbot/integrations/set-up-ai-model)
10. SendPulse Knows your events without setup ""500":{"price":"10","price\_m20":"8","price\_year\_discount":"96","abbr":"messengers500","product\_name":"Chatbots - 500 Contacts"" Where we looked: sendpulse.com/knowledge-base/chatbot index (all 249 chatbot article links), sendpulse.com/features/chatbot, sendpulse.com/pricing/messengers, sendpulse.com/llms.txt; article titles checked for event, ticket, booking, calendar.; the pricing page.  [sendpulse.com/pricing/messengers](https://sendpulse.com/pricing/messengers), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261005211928/https://sendpulse.com/pricing/messengers)
11. SendPulse Hands a fan to a person "Use this element to hand the chat over to your admin."  [sendpulse.com/features/chatbot](https://sendpulse.com/features/chatbot), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260901092910/https://sendpulse.com/features/chatbot)
12. SendPulse Sells tickets inside the chat "the user will be redirected to the payment page of the selected payment system, where they can select their account and pay for the product."  [sendpulse.com/knowledge-base/chatbot/accept-payments](https://sendpulse.com/knowledge-base/chatbot/accept-payments), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260422212838/https://sendpulse.com/knowledge-base/chatbot/accept-payments)
13. SendPulse Keyword and comment automations "You can run Instagram chatbot flows automatically when a user leaves a comment on your post."  [sendpulse.com/knowledge-base/chatbot/instagram/comment-on-post](https://sendpulse.com/knowledge-base/chatbot/instagram/comment-on-post), read on 17 October 2026.
14. SendPulse Messages many fans at once "Based on the subscriber data that you have, you can send campaigns to specific categories of your larger audience."  [sendpulse.com/knowledge-base/chatbot/create-campaign-using-segmentation](https://sendpulse.com/knowledge-base/chatbot/create-campaign-using-segmentation), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260517063229/https://sendpulse.com/knowledge-base/chatbot/create-campaign-using-segmentation)
15. Ticket Fairy [You lose fewer sales and know who is coming](https://www.ticketfairy.com/features/checkout)
16. SendPulse Sells tickets in the same system ""500":{"price":"10","price\_m20":"8","price\_year\_discount":"96","abbr":"messengers500","product\_name":"Chatbots - 500 Contacts"" Where we looked: sendpulse.com/knowledge-base/chatbot index (all 249 chatbot article links), sendpulse.com/features/chatbot, sendpulse.com/pricing/messengers, sendpulse.com/llms.txt; searched for ticket, event, booking.; the pricing page.  [sendpulse.com/pricing/messengers](https://sendpulse.com/pricing/messengers), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20261005211928/https://sendpulse.com/pricing/messengers)
17. SendPulse Instagram, WhatsApp, Facebook Messenger, TikTok, Viber, Telegram, website live chat, SMS and LinkedIn "Set up auto-replies and create sales pipelines on Instagram, WhatsApp, Facebook, TikTok, Viber, and Telegram using our visual chatbot builder"  [sendpulse.com/features/chatbot](https://sendpulse.com/features/chatbot), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260901092910/https://sendpulse.com/features/chatbot)
18. SendPulse AI Agent element answers from your prompt, web search and uploaded files, using your own AI provider key "Use an AI model from OpenAI, DeepSeek, or Claude in your chatbot to generate responses tailored to user requests and conversation context."  [sendpulse.com/knowledge-base/chatbot/integrations/set-up-ai-model](https://sendpulse.com/knowledge-base/chatbot/integrations/set-up-ai-model), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260614192322/https://sendpulse.com/knowledge-base/chatbot/integrations/set-up-ai-model)
19. SendPulse Hand chats to a team member; assign chats to agents or agent groups "Use this element to hand the chat over to your admin."  [sendpulse.com/features/chatbot](https://sendpulse.com/features/chatbot), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260901092910/https://sendpulse.com/features/chatbot)
20. SendPulse Payment buttons in chat flows; the buyer pays on the payment system's page "the user will be redirected to the payment page of the selected payment system, where they can select their account and pay for the product."  [sendpulse.com/knowledge-base/chatbot/accept-payments](https://sendpulse.com/knowledge-base/chatbot/accept-payments), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260422212838/https://sendpulse.com/knowledge-base/chatbot/accept-payments)
21. SendPulse Instagram comment-on-post trigger and keyword triggers on incoming messages "You can run Instagram chatbot flows automatically when a user leaves a comment on your post."  [sendpulse.com/knowledge-base/chatbot/instagram/comment-on-post](https://sendpulse.com/knowledge-base/chatbot/instagram/comment-on-post), read on 17 October 2026.
22. SendPulse Chatbot campaigns to subscribers, with segmentation "Based on the subscriber data that you have, you can send campaigns to specific categories of your larger audience."  [sendpulse.com/knowledge-base/chatbot/create-campaign-using-segmentation](https://sendpulse.com/knowledge-base/chatbot/create-campaign-using-segmentation), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260517063229/https://sendpulse.com/knowledge-base/chatbot/create-campaign-using-segmentation)
23. SendPulse Chatbot subscribers can be transferred automatically to the SendPulse CRM; CRM contacts export to XLSX, CSV or XLS on the CRM Lite plan and above. "select the format in which you need to export them (XLSX, CSV or XLS)."  [sendpulse.com/knowledge-base/crm/contacts/export-contacts](https://sendpulse.com/knowledge-base/crm/contacts/export-contacts), read on 17 October 2026. [Archived copy](https://web.archive.org/web/20260615114305/https://sendpulse.com/knowledge-base/crm/contacts/export-contacts)

Updated 17 October 2026: First published.

SendPulse is a trademark of its owner. Ticket Fairy is not affiliated with it.

**You choose the tools to start with** You can start with event management or marketing alongside your current ticketing provider. If you decide to move ticketing, your account manager helps with setup, customer-data imports and training.

## Start free on Ticket Fairy

You can create a free account and try it on your next event, alongside the tools your team uses today.

    No credit card needed to start    Works alongside the tools your team uses today    Our team helps with setup and training   [Get Started](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-fan-messaging-ticket-fairy-vs-sendpulse)

No credit card required

---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)