---
title: "Sympla vs Ticket Fairy: fees and features (2026)"
description: "See Sympla and Ticket Fairy side by side: fees, features and what switching takes. Checked October 2026."
canonical: "https://www.ticketfairy.com/compare/ticketing/ticket-fairy-vs-sympla"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Compare](https://www.ticketfairy.com/compare)
3. [Ticketing platforms](https://www.ticketfairy.com/compare/ticketing)
4. Sympla vs Ticket Fairy

# Sympla vs Ticket Fairy

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

With Ticket Fairy, one standard ticketing fee includes card processing and customer service for your buyers, your fans can resell at face value to the next person on your waiting list, and Fai can answer questions and make changes once you approve. Sympla buyers in Brazil can pay with Pix, NuPay and cards, Sympla says it gets more than 38 million visits a month, and it issues participant certificates at no extra cost.

  [Create a free account](https://manage.ticketfairy.com/welcome?utm_source=compare&utm_campaign=compare-ticketing-ticket-fairy-vs-sympla) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

Ticket Fairy publishes this comparison and also sells event ticketing and event management software. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

- **11 of 11** of the things you need, included on Ticket Fairy
- **7 of 11** of the things you need, confirmed on the published pages of Sympla
- **4** things you need that Ticket Fairy includes and Sympla does not

## The short answer

Which should you choose?

### Where Ticket Fairy is stronger

- Your buyers' ticketing fee includes card processing and customer service for your buyers.[1](#source-1)
- Your fans can resell and transfer tickets at face value, and each returned ticket is offered to the next fan on your waiting list.[2](#source-2)
- Fai can answer questions and make changes once you approve.[3](#source-3)
- Your buyers can find and buy your tickets inside the AI assistants you choose.[4](#source-4)

### Where Sympla is stronger

- Sympla buyers can pay by credit or debit card online, Pix, NuPay and other methods.[5](#source-5)
- Sympla says its platform gets more than 38 million visits a month.[6](#source-6)
- Sympla issues certificates to participants at no extra cost.[7](#source-7)

Choose Ticket Fairy when you want card processing inside one ticketing fee, face-value resale with a waiting list and Fai to answer questions and make changes once you approve. Choose Sympla if you sell in Brazil and want buyers to pay with Pix or NuPay, a platform that says it gets more than 38 million visits a month, or participant certificates at no extra cost.

## What each platform costs for your event

What would 500 tickets at US$40 cost on Sympla and on Ticket Fairy?

You see Ticket Fairy's standard ticketing fee on a US$40 ticket, with card processing included. Sympla publishes its fee in BRL, as a 10% service fee in Brazil, so its column names that currency instead of converting it.

### What does one order of 500 tickets at $40 cost on Ticket Fairy?

   Every platform's order, in words

- **Ticket Fairy** Fee on each ticket $4; buyers pay $22,000; you receive $20,000. Card processing included
- **Sympla** Published in BRL, so not converted here

Sympla (BRL) publishes no fee that works out for this order.

On this order, your buyers pay $22,000 on Ticket Fairy, card processing included, and you receive $20,000.

Sources[1](#source-1)

  Your own ticket price and number of tickets

| For 500 tickets at $40 | Ticket Fairy | Sympla |
| --- | --- | --- |
| Who pays the fee | The buyer, unless you choose to absorb it | Published in BRL; see Fees in the comparison table |
| Fees per ticket | $4 | Published in BRL; see Fees in the comparison table |
| Buyers pay in total | $22,000 | Published in BRL; see Fees in the comparison table |
| You receive for the tickets | $20,000 | Published in BRL; see Fees in the comparison table |
| Your Pro plan ($20 a month), once the Ticket Fairy fees on these sales come off it | $0 to pay that month | In Brazil, Sympla charges a 10% service fee per sale, with a fixed minimum of R$3.99 on tickets of R$39.90 or less, which you absorb or pass to the buyer; creating and publishing events is free. |

Ticket Fairy's standard ticketing fee is the same on every plan. Each month, Ticket Fairy's fees on your paid tickets, after payment processing, come off your next plan bill, up to the plan price. Sympla's pricing is from [its own pricing page](https://produtores.sympla.com.br/quanto-custa/), read on 20 October 2026. [See Ticket Fairy pricing](https://www.ticketfairy.com/pricing).

### When does each platform pay you your ticket money?

   When each platform pays, in words

- **Ticket Fairy** On your own payment account: daily as tickets sell.[8](#source-8)
- **Ticket Fairy** On money Ticket Fairy processes: usually 10 to 15 business days after the event, and can be held for the chargeback window where there are chargebacks or cancellations.[8](#source-8)
- **Sympla** After the event: Money in your hands within three business days after the event[9](#source-9)

On Ticket Fairy you are paid daily as tickets sell on your own payment account, or usually 10 to 15 business days after the event on money Ticket Fairy processes, which can be held for the chargeback window where there are chargebacks or cancellations.

Sources[8](#source-8) [9](#source-9)

## What each platform does for your event

What do you get from Sympla and Ticket Fairy when you sell tickets?

### Where does each platform win on what you need?

   Every difference, in words

- **Resale and transfers** Ticket Fairy: Included. Sympla: Not found.
- **Sells through AI assistants** Ticket Fairy: Included. Sympla: Not found.
- **Your buyer data** Ticket Fairy: Included. Sympla: Not found.
- **AI assistant** Ticket Fairy: Included. Sympla: Not found.
- **7 things you need are the same on both:** Fees, When you are paid, Reserved seating, Payment plans, Event website or checkout on your site, Door scanning, Marketing tools

Ticket Fairy includes 4 of these that we did not find in Sympla's public documentation.

| What you need | Ticket Fairy | Sympla |
| --- | --- | --- |
| Money |  |  |
| Fees | Every plan has one standard ticketing fee that buyers pay or you absorb, and on a paid plan you can add your own ticketing fee on top and keep your own fee [8](#source-8) | In Brazil, a 10% service fee per sale, with a fixed minimum of R$3.99 on tickets of R$39.90 or less, which you absorb or pass to the buyer [10](#source-10) |
| When you are paid | Payouts arrive daily on your own Stripe or Xendit account, where your country supports it, or usually 10 to 15 business days after the event when Ticket Fairy processes your sales, and funds can be held for the chargeback window where there are chargebacks or cancellations [8](#source-8) | Money in your hands within three business days after the event [9](#source-9) |
| Selling |  |  |
| Reserved seating | Included[11](#source-11) Your buyers can pick their own seat on your venue's map | Included[12](#source-12) Reserved seating, with fees from 15% on seated events |
| Payment plans | Included[13](#source-13) Your buyers can pay for bigger tickets with a deposit now and installments later | Included[14](#source-14) Buyers can pay in up to 10 installments |
| Resale and transfers | Included[2](#source-2) Your fans can resell and transfer tickets at face value, with a waiting list | Not found in Sympla's public documentation[15](#source-15) We did not find fan-to-fan resale in Sympla's public pages |
| Event website or checkout on your site | Included[16](#source-16) You get a website for each event at its own link or on your own web address, and checkout on your own site | Included[17](#source-17) Event pages on Sympla that you can create, publish and promote whenever you want |
| Sells through AI assistants | Included[4](#source-4) Your buyers can find and buy your tickets inside the AI assistants you choose | Not found in Sympla's public documentation[18](#source-18) Buying inside an AI assistant was not found in Sympla's public pages |
| Running the event |  |  |
| Door scanning | Included[19](#source-19) Your door team can scan tickets on their own phones, and your buyers can keep their tickets in Apple Wallet or Google Wallet, updated whenever anything changes | Included[20](#source-20) Check-in from a mobile phone |
| Marketing tools | Included[21](#source-21) Email and text campaigns, promo codes and referral rewards promote your events | Included[22](#source-22) Automatic abandoned-cart emails |
| Your buyer data | Included[23](#source-23) You keep your own customer list and see your repeat and lapsed buyers | Not found in Sympla's public documentation[24](#source-24) We did not find buyer data exports in Sympla's public pages; it offers attendee management and emails sent from the platform |
| AI assistant | Included[3](#source-3) Fai can answer questions and make changes once you approve | Not found in Sympla's public documentation[25](#source-25) We did not find an AI assistant for event organizers in Sympla's public pages |

## What else should you know about Sympla and Ticket Fairy?

    How much does Sympla charge?  In Brazil, Sympla charges a 10% service fee per sale, with a fixed minimum of R$3.99 on tickets of R$39.90 or less, which you absorb or pass to the buyer. Its processing fee varies with the payment method and goes to the payment processors. On Ticket Fairy, every plan has one standard ticketing fee with card processing included, and you choose whether buyers pay it or you absorb it. On a paid plan you can add your own ticketing fee on top and keep your own fee. [26](#source-26) [27](#source-27) [8](#source-8) [1](#source-1)    Is Sympla free for free events?  Yes. Sympla charges no fee on free tickets, and creating and publishing events is free. On Ticket Fairy, free tickets carry no ticketing fee, and the Free plan has no monthly fee and unlimited events. [28](#source-28) [29](#source-29) [8](#source-8) [30](#source-30)    When does Sympla pay out?  Sympla says you have your money within three business days after the event, and that you can draw an advance of up to 80% of your sales. On Ticket Fairy you can be paid daily as tickets sell on your own Stripe or Xendit account where your country supports it, or Ticket Fairy collects the payments and usually pays you 10 to 15 business days after the event, and funds can be held for the chargeback window where there are chargebacks or cancellations. [31](#source-31) [32](#source-32) [8](#source-8)    Can buyers pay with Pix on Sympla?  Yes. Sympla buyers can pay by credit or debit card online, Pix, NuPay and other methods, and in up to 10 installments. On Ticket Fairy, buyers can pay with Apple Pay, Google Pay, PayPal or their cards, and can pay a deposit at checkout and the rest in installments. [5](#source-5) [33](#source-33) [34](#source-34) [35](#source-35)    Does Sympla do reserved seating?  Yes. Sympla sells reserved seats, and its fees for seated events start at 15%. On Ticket Fairy, your buyers pick their own seat on your venue's map. [36](#source-36) [11](#source-11)    Can fans resell tickets on Sympla?  We did not find fan-to-fan resale in Sympla's public pages. On Ticket Fairy, your fans can resell and transfer tickets at face value, and each returned ticket is offered to the next fan on your waiting list. [37](#source-37) [2](#source-2)    Does Sympla have an AI assistant?  We did not find an AI assistant for event organizers in Sympla's public pages. On Ticket Fairy, Fai can answer questions about your events and make changes once you approve, and your buyers can find and buy your tickets inside the AI assistants you choose. [38](#source-38) [3](#source-3) [4](#source-4)

## More comparisons for your team

What else are you comparing?

- [Passline vs Ticket Fairy](https://www.ticketfairy.com/compare/ticketing/ticket-fairy-vs-passline)
- [Eventbrite vs Ticket Fairy](https://www.ticketfairy.com/compare/ticketing/ticket-fairy-vs-eventbrite)
- [Ticketmaster vs Ticket Fairy](https://www.ticketfairy.com/compare/ticketing/ticket-fairy-vs-ticketmaster)
- [Best ticketing platforms for festivals](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-festivals)
- [Best ticketing platforms for nightclubs and club nights](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-nightclubs-and-club-nights)
- [Best ticketing platforms for concerts and live music venues](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-concerts-and-live-music-venues)
- [Best ticketing platforms for theater and comedy](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-theatre-and-comedy)
- [Best ticketing platforms for attractions and timed entry](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-attractions-and-timed-entry)
- [Best ticketing platforms for sports events](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-sports-events)
- [Best ticketing platforms for charity galas and fundraisers](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-charity-galas-and-fundraisers)
- [Best ticketing platforms for university and campus events](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-university-and-campus-events)
- [Best ticketing platforms for fairs and shows](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-fairs-and-shows)
- [Best ticketing platforms for conventions and fan events](https://www.ticketfairy.com/compare/ticketing/best-ticketing-platforms-for-conventions-and-fan-events)
- [Questions about ticketing platforms](https://www.ticketfairy.com/compare/ticketing/questions)
- [Ticketing platforms compared](https://www.ticketfairy.com/compare/ticketing)

Every fact about another company comes from its own published pages, quoted word for word. Where we did not find something in those pages, we say exactly that. [How we compare platforms](https://www.ticketfairy.com/compare/methodology)

  Show all 38 sources

1. Ticket Fairy [Ticket Fairy pricing](https://www.ticketfairy.com/pricing)
2. Ticket Fairy [Spare tickets reach fans at face value](https://www.ticketfairy.com/features/orders-refunds-and-resale/resale-transfers-and-waiting-lists)
3. Ticket Fairy [Fai gets your ticketing jobs done when you ask](https://www.ticketfairy.com/features/fai)
4. Ticket Fairy [Guide: Choose which AI assistants sell your tickets](https://www.ticketfairy.com/guides/choose-which-ai-assistants-sell-your-tickets)
5. Sympla Sympla buyers can pay by credit or debit card online, Pix, NuPay and other methods. "Múltiplos métodos de pagamento : atenda todos os tipos de clientes com pagamentos via cartão de crédito e débito online, Pix, NuPay e outros"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
6. Sympla Sympla says its platform gets more than 38 million visits a month. "Plataforma mais acessada do setor : aproveite nosso tráfego de +38 milhões de acessos no mês"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
7. Sympla Sympla issues certificates to participants at no extra cost. "Ofereça certificados aos participantes sem custo adicional, reforçando a credibilidade do seu evento."  [produtores.sympla.com.br/funcionalidades/](https://produtores.sympla.com.br/funcionalidades/), read on 20 October 2026.
8. Ticket Fairy [Your ticket money arrives daily, or after the show](https://www.ticketfairy.com/features/payments-and-payouts/payment-accounts-fees-and-payouts)
9. Sympla When you are paid "Dinheiro na mão em até três dias úteis após o evento"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
10. Sympla Fees "Valores das taxas 10% / venda Ingressos com valor igual ou inferior a R$39,90 têm taxa mínima fixa de R$3,99 . A taxa de serviço pode ser absorvida pelo produtor ou repassada ao comprador."  [produtores.sympla.com.br/quanto-custa/](https://produtores.sympla.com.br/quanto-custa/), read on 20 October 2026.
11. Ticket Fairy [Buyers pick their own seat on your venue's map](https://www.ticketfairy.com/features/seating-and-timed-entry/reserved-seating)
12. Sympla Reserved seating "Nossa taxa para venda com lugar marcado Taxas a partir de 15%"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
13. Ticket Fairy [Fans can buy your biggest tickets with a deposit](https://www.ticketfairy.com/features/payments-and-payouts/payment-plans)
14. Sympla Payment plans "Parcelamento em até 10x"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
15. Sympla Resale and transfers "Ofereça certificados aos participantes sem custo adicional, reforçando a credibilidade do seu evento." Where we looked: sympla.com.br and produtores.sympla.com.br pages read in full on 2026-10-20: home, Sobre a Sympla, the producer home, Como funciona, Quanto custa, Tipos de eventos, Funcionalidades and Conecta; searched for "revenda", "transferência", "titularidade", "inteligência artificial", "IA", "assistente". The help center at ajuda.sympla.com.br answers 403 to our reader, so it was not read; symplaprodutor.zendesk.com was not read..  [produtores.sympla.com.br/funcionalidades/](https://produtores.sympla.com.br/funcionalidades/), read on 20 October 2026.
16. Ticket Fairy [You can sell tickets right on your event website](https://www.ticketfairy.com/features/website-builder)
17. Sympla Event website or checkout on your site "Crie, publique e divulgue seu evento quando quiser, com suporte sempre que precisar."  [produtores.sympla.com.br/](https://produtores.sympla.com.br/), read on 20 October 2026.
18. Sympla Sells through AI assistants "Ofereça certificados aos participantes sem custo adicional, reforçando a credibilidade do seu evento." Where we looked: sympla.com.br and produtores.sympla.com.br pages read in full on 2026-10-20: home, Sobre a Sympla, the producer home, Como funciona, Quanto custa, Tipos de eventos, Funcionalidades and Conecta; searched for "revenda", "transferência", "titularidade", "inteligência artificial", "IA", "assistente". The help center at ajuda.sympla.com.br answers 403 to our reader, so it was not read; symplaprodutor.zendesk.com was not read..  [produtores.sympla.com.br/funcionalidades/](https://produtores.sympla.com.br/funcionalidades/), read on 20 October 2026.
19. Ticket Fairy [Tickets in your buyers' wallets, always up to date](https://www.ticketfairy.com/features/check-in-and-box-office/apple-and-google-wallet-passes)
20. Sympla Door scanning "Nosso sistema de credenciamento pelo celular torna o check-in rápido e eficiente."  [produtores.sympla.com.br/funcionalidades/](https://produtores.sympla.com.br/funcionalidades/), read on 20 October 2026.
21. Ticket Fairy [Your buyers sell tickets to their friends](https://www.ticketfairy.com/features/referral-marketing)
22. Sympla Marketing tools "E-mails automáticos de carrinho abandonado para vender mais"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
23. Ticket Fairy [You find your regulars and win back lapsed buyers](https://www.ticketfairy.com/features/audience-insights/customer-list-and-repeat-buyers)
24. Sympla Your buyer data "Gestão de participantes e disparo de e-mails direto na plataforma" Where we looked: sympla.com.br and produtores.sympla.com.br pages read in full on 2026-10-20: home, Sobre a Sympla, the producer home, Como funciona, Quanto custa, Tipos de eventos, Funcionalidades and Conecta; searched for "exportar", "planilha", "relatório", "download". The help center at ajuda.sympla.com.br answers 403 to our reader, so it was not read..  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
25. Sympla AI assistant "Ofereça certificados aos participantes sem custo adicional, reforçando a credibilidade do seu evento." Where we looked: sympla.com.br and produtores.sympla.com.br pages read in full on 2026-10-20: home, Sobre a Sympla, the producer home, Como funciona, Quanto custa, Tipos de eventos, Funcionalidades and Conecta; searched for "revenda", "transferência", "titularidade", "inteligência artificial", "IA", "assistente". The help center at ajuda.sympla.com.br answers 403 to our reader, so it was not read; symplaprodutor.zendesk.com was not read..  [produtores.sympla.com.br/funcionalidades/](https://produtores.sympla.com.br/funcionalidades/), read on 20 October 2026.
26. Sympla In Brazil, Sympla charges a 10% service fee per sale, with a fixed minimum of R$3.99 on tickets of R$39.90 or less, which you absorb or pass to the buyer. "Valores das taxas 10% / venda Ingressos com valor igual ou inferior a R$39,90 têm taxa mínima fixa de R$3,99 . A taxa de serviço pode ser absorvida pelo produtor ou repassada ao comprador."  [produtores.sympla.com.br/quanto-custa/](https://produtores.sympla.com.br/quanto-custa/), read on 20 October 2026.
27. Sympla Sympla's processing fee varies with the payment method and goes to the payment processors. "A taxa varia conforme o método de pagamento e é repassada para processadores financeiros."  [produtores.sympla.com.br/quanto-custa/](https://produtores.sympla.com.br/quanto-custa/), read on 20 October 2026.
28. Sympla Sympla charges no fee on free tickets. "Taxa ZERO para ingressos gratuitos"  [produtores.sympla.com.br/quanto-custa/](https://produtores.sympla.com.br/quanto-custa/), read on 20 October 2026.
29. Sympla Creating and publishing events on Sympla is free "Criar e publicar seus eventos na Sympla é de graça"  [produtores.sympla.com.br/quanto-custa/](https://produtores.sympla.com.br/quanto-custa/), read on 20 October 2026.
30. Ticket Fairy [Your WordPress, Wix or Squarespace site can sell your tickets](https://www.ticketfairy.com/features/event-pages-and-website/website-builders)
31. Sympla Sympla says you have your money within three business days after the event. "Dinheiro na mão em até três dias úteis após o evento"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
32. Sympla Sympla says you can draw an advance of up to 80% of your sales. "Antecipe até 80% das vendas;"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
33. Sympla Buyers can pay in up to 10 installments "Parcelamento em até 10x"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
34. Ticket Fairy [Visitors finish your checkout, so more of them buy](https://www.ticketfairy.com/features/checkout/checkout-that-converts)
35. Ticket Fairy [Guide: Let buyers pay for tickets in installments](https://www.ticketfairy.com/guides/let-buyers-pay-for-tickets-in-instalments)
36. Sympla Sympla's fees for seated events start at 15%. "Nossa taxa para venda com lugar marcado Taxas a partir de 15%"  [produtores.sympla.com.br/como-funciona/](https://produtores.sympla.com.br/como-funciona/), read on 20 October 2026.
37. Sympla We did not find fan-to-fan resale in Sympla's public pages "Ofereça certificados aos participantes sem custo adicional, reforçando a credibilidade do seu evento."  [produtores.sympla.com.br/funcionalidades/](https://produtores.sympla.com.br/funcionalidades/), read on 20 October 2026.
38. Sympla We did not find an AI assistant for event organizers in Sympla's public pages "Ofereça certificados aos participantes sem custo adicional, reforçando a credibilidade do seu evento."  [produtores.sympla.com.br/funcionalidades/](https://produtores.sympla.com.br/funcionalidades/), read on 20 October 2026.

Updated 20 October 2026: First published.

Sympla is a trademark of its owner. Ticket Fairy is not affiliated with it.

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)