--- title: "Ask attendees for feedback after your event | Ticket Fairy-guider" description: "Email everyone who checked in at your event a short survey the morning after it ends, in their own language and with their own link, and optionally ask ticket holders who did not come what stopped them. The standard survey already rates your stages, acts, sessions and traders, and you can change the questions and the send time before anything goes out." canonical: "https://www.ticketfairy.com/da/guides/ask-attendees-for-feedback-after-your-event" --- # Ask attendees for feedback after your event | Ticket Fairy-guider 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guider](https://www.ticketfairy.com/da/guides) 3. Ask attendees for feedback after your event Styr produktionen # Ask attendees for feedback after your event Festival and event teams want to know what their attendees thought while the event is still fresh, but survey tools send to every buyer and need a list exported by hand. Feedback asks only the people who actually came, gives you a Net Promoter Score next to last year's, and has Fai turn the comments into things to fix next time. Email everyone who checked in at your event a short survey the morning after it ends, in their own language and with their own link, and optionally ask ticket holders who did not come what stopped them. The standard survey already rates your stages, acts, sessions and traders, and you can change the questions and the send time before anything goes out. Til: Asking the people who came to your event what they thought Tager: 5 minutter - [Open Feedback](#step-1) - [Set up the standard survey](#step-2) - [Change the questions](#step-3) - [Schedule the survey](#step-4) - [The survey email](#step-5) - [Check the survey is scheduled](#step-6) ## Før du går i gang - You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only. - Your door team scans tickets at check-in, because the survey goes only to the people who checked in. 1. ## Open Feedback Open the event, select **Operations**, then select **Feedback** in the list of sections. **Bemærk:** Feedback is under After the show. If it is not in the list, select **More sections** and open it there. ![Ticket Fairy Feedback section before a survey is set up, with what the standard survey asks and who it goes to](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--start.png) Feedback, ready to set up. 2. ## Set up the standard survey Select **Use the standard survey**. **Bemærk:** The survey asks for an overall rating, how likely people are to recommend you, and what they liked and what to improve, with a rating for each stage, act, session and trader your event has. Turn on **Also ask people who did not come** first to add a short survey for no-shows. ![Ticket Fairy feedback survey card for a festival, with its status, the suggested send time and the buttons to schedule it and edit its questions](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--survey.png) The survey, set up and not scheduled yet. 3. ## Change the questions Optional: select **Edit questions**, change the wording or add a question, then select **Save**. **Bemærk:** Leave the heading and message empty to use the standard wording, which shows in each person's own language. A survey can have up to 20 questions. ![Ticket Fairy survey questions for a festival, with the overall rating, the recommend question, the questions people answer in their own words and ratings for each stage read from the event](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--questions.png) The survey's questions. 4. ## Schedule the survey Select **Schedule** on the survey, check the time it sends, choose the **Days people can answer**, then select the schedule button, which says about how many people it reaches. **Bemærk:** It suggests 10:00 the morning after the event ends, in the event's time zone. Everyone who checks in before the send time is included. ![Ticket Fairy dialog to schedule a feedback survey, with the send time the morning after the event, the days people can answer and about how many people it reaches](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--schedule.png) Schedule the survey. ## The survey email Each person gets one email in their own language, with their own link and no sign-in, on your event's branding. They answer once and can change their answer until the survey closes. A person who unsubscribes from feedback emails, or from your emails, is left out. 5. ## Check the survey is scheduled Check the survey says **Scheduled** and when it sends. **Bemærk:** Until the send time, **Stop sending** puts it back to not scheduled and nothing goes out. ## Prøv disse trin på dit eget event Opret en gratis konto, byg dit event og følg trinnene ovenfor i dit eget dashboard. Det tager få minutter, og du behøver ikke at booke et salgsopkald. Din e-mailadresse [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet. ## Eller få det gjort for dig Fai sets up the standard survey, changes its questions and wording, schedules it, stops it before it sends, and closes or reopens it. She shows you each change and waits for your yes first, and she always asks before scheduling, because the survey emails your attendees. ### I dit dashboard, med Fai Set up the feedback survey for \ and schedule it for the morning after, and also ask the people who did not come ## Lad Fai gøre det for dig Fai arbejder inde i dit Ticket Fairy-dashboard. Opret din konto, åbn Fai og indsæt instruktionen ovenfor. [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet. ## Close or reopen the survey 1. ### Close it Select **Close survey** on the survey, then confirm. **Bemærk:** People can no longer answer or change their answers. Select **Reopen** to take answers again for the days you choose. Fai closes or reopens a survey when you ask, after you confirm. ### I dit dashboard, med Fai Close the feedback survey for \ ## Spørgsmål du måske har Who gets the survey?: Everyone with a ticket that was checked in, once per email address, even with several tickets. Crew and guest passes are left out. The Sorry we missed you survey goes to ticket holders who did not check in on any ticket. Can I change the questions after it has been sent?: No. The questions are fixed once sending starts, so every answer means the same thing. Change them before the send time. How long do the links work?: Until the survey closes, and at most 60 days after it was sent. A closed survey tells the person it is closed. Is an attendee emailed twice?: No. Each person is sent their email once, even if the send is interrupted and starts again. ## Har du stadig et spørgsmål? Book en demo, så besvarer vi det i en samtale ud fra din type event. Eller opret din konto og se det selv. [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Opret en gratis konto](https://manage.ticketfairy.com/welcome) Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet. ## Relaterede guides - [Flere måder at bruge Ticket Fairy på](https://www.ticketfairy.com/features) - [Plan next year's event from your attendee feedback](https://www.ticketfairy.com/da/guides/plan-next-year-from-your-attendee-feedback) - [Scan tickets at the door](https://www.ticketfairy.com/da/guides/scan-tickets-at-the-door) - [Send en mail til dem, der har købt billetter til dit event](https://www.ticketfairy.com/da/guides/email-your-buyers) - [Run your event from its Today page](https://www.ticketfairy.com/da/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/da/guides/find-any-performer-stage-or-day-on-your-event) - [Build the running order for your event day](https://www.ticketfairy.com/da/guides/plan-your-event-production) - [Følg alle artistbookinger til dit event](https://www.ticketfairy.com/da/guides/book-and-brief-your-artists) - [Hold gang i opgaverne bag dit event](https://www.ticketfairy.com/da/guides/keep-your-event-tasks-on-track) - [Balance your event team's workload](https://www.ticketfairy.com/da/guides/balance-your-event-teams-workload) - [Read your event's email in one inbox](https://www.ticketfairy.com/da/guides/read-your-event-email-in-one-inbox) - [Take notes on your event calls with Fai](https://www.ticketfairy.com/da/guides/take-notes-on-your-event-calls-with-fai) - [Choose what Fai does on your event](https://www.ticketfairy.com/da/guides/choose-what-fai-does-on-your-event) - [Choose how your event emails look](https://www.ticketfairy.com/da/guides/choose-how-your-event-emails-look) - [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/da/guides/keep-rider-lists-and-notes-for-your-artists) - [Build a dressing-room shopping list from your event's artist riders](https://www.ticketfairy.com/da/guides/build-a-dressing-room-shopping-list-from-artist-riders) - [Advance your performers before the show](https://www.ticketfairy.com/da/guides/advance-your-performers-before-the-show) - 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[Raise purchase orders and track what your event owes](https://www.ticketfairy.com/da/guides/raise-purchase-orders-and-track-what-your-event-owes) - [Work out the backline and production to hire for your event](https://www.ticketfairy.com/da/guides/work-out-the-backline-and-production-to-hire-for-your-event) - [Send your event hire lists to suppliers](https://www.ticketfairy.com/da/guides/send-your-hire-lists-to-suppliers) - [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/da/guides/take-trader-applications-for-your-event) - [Review act and talk applications for your event with your team](https://www.ticketfairy.com/da/guides/review-act-and-talk-applications-with-your-team) - [Get your traders ready for show day](https://www.ticketfairy.com/da/guides/get-your-traders-ready-for-show-day) - [Collect insurance and certificates from your event's outside teams](https://www.ticketfairy.com/da/guides/collect-insurance-and-certificates-from-your-outside-teams) - [Draw your event site map and share it](https://www.ticketfairy.com/da/guides/draw-your-event-site-map-and-share-it) - [Book delivery times for your event and check vehicles in at the gate](https://www.ticketfairy.com/da/guides/book-delivery-times-and-check-vehicles-in-at-the-gate) - [Build your event rota and check staff in](https://www.ticketfairy.com/da/guides/build-your-event-rota-and-check-staff-in) - [Issue accreditation passes for your event](https://www.ticketfairy.com/da/guides/issue-accreditation-passes-for-your-event) - [Let outside teams name their own people for event passes](https://www.ticketfairy.com/da/guides/let-outside-teams-name-their-own-people-for-passes) - [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/da/guides/choose-who-approves-accreditation-requests) - [Recruit volunteers for your event](https://www.ticketfairy.com/da/guides/recruit-volunteers-for-your-event) - [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/da/guides/approve-or-decline-accreditation-requests-for-your-event) - [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/da/guides/give-volunteers-their-own-page-and-track-hours) - [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/da/guides/hand-out-accreditation-passes-at-your-desk) - [Give crew meals at your event meal desk](https://www.ticketfairy.com/da/guides/give-crew-meals-at-your-meal-desk) - [Report and handle incidents at your event](https://www.ticketfairy.com/da/guides/report-and-handle-incidents-at-your-event) - [Hand out radios and kit to your event crew](https://www.ticketfairy.com/da/guides/hand-out-radios-and-kit-to-your-event-crew) - [Let outside teams order kit and equipment for your event](https://www.ticketfairy.com/da/guides/let-outside-teams-order-kit-and-equipment-for-your-event) - [Handle lost property at your event](https://www.ticketfairy.com/da/guides/handle-lost-property-at-your-event) - [Get hire suppliers to confirm orders and count deliveries for your event](https://www.ticketfairy.com/da/guides/get-hire-suppliers-to-confirm-orders-and-count-deliveries) - [Keep a risk register for your event](https://www.ticketfairy.com/da/guides/keep-a-risk-register-for-your-event) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/da/guides/message-the-people-working-on-your-event) - [Send your event lists to your team on a schedule](https://www.ticketfairy.com/da/guides/send-your-event-lists-to-your-team-on-a-schedule) - [Publish your event line-up and set times](https://www.ticketfairy.com/da/guides/publish-your-line-up-and-set-times) - [Hold hotel rooms for your event's artists and crew](https://www.ticketfairy.com/da/guides/hold-hotel-rooms-for-your-artists-and-crew) - [Give your event's unused hotel rooms back before the release date](https://www.ticketfairy.com/da/guides/give-unused-hotel-rooms-back-before-the-release-date) - [Sell hotel rooms to your ticket buyers from a hotel block](https://www.ticketfairy.com/da/guides/sell-hotel-rooms-to-your-ticket-buyers-from-a-hotel-block) - [Copy the setup of your last event into your next one](https://www.ticketfairy.com/da/guides/copy-the-setup-of-your-last-event-into-your-next-one) - [Compare your ticket sales with your last event](https://www.ticketfairy.com/da/guides/compare-your-ticket-sales-with-your-last-event) - [See the all-in cost of each act on your event](https://www.ticketfairy.com/da/guides/see-the-all-in-cost-of-each-act-on-your-event) - [See what your brand spends across its events](https://www.ticketfairy.com/da/guides/see-what-your-brand-spends-across-its-events) - [Show your traders in a directory on your website](https://www.ticketfairy.com/da/guides/show-your-traders-in-a-directory-on-your-website) - [Place your traders on pitches on your event site map](https://www.ticketfairy.com/da/guides/place-your-traders-on-pitches-on-your-site-map) - [Check your traders' takings after your event and invoice their share of sales](https://www.ticketfairy.com/da/guides/check-trader-takings-and-invoice-a-share-of-sales) - [Share a power sheet with your event electrician](https://www.ticketfairy.com/da/guides/share-a-power-sheet-with-your-electrician) - [Give exhibitors a lead scanner for their booth at your event](https://www.ticketfairy.com/da/guides/give-exhibitors-a-lead-scanner-for-their-booth) - [Let exhibitors follow up their event leads and see their results](https://www.ticketfairy.com/da/guides/let-exhibitors-follow-up-their-leads-and-see-results) - [Send event document packs to your performers, traders and crew](https://www.ticketfairy.com/da/guides/send-document-packs-to-your-performers-traders-and-crew) - [Send contracts to many performers, traders or suppliers for your event at once](https://www.ticketfairy.com/da/guides/send-contracts-to-many-performers-traders-or-suppliers-at-once) - [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/da/guides/offer-open-shifts-to-your-crew-and-volunteers) - [Find the crew and volunteers who work your events](https://www.ticketfairy.com/da/guides/find-the-crew-and-volunteers-who-work-your-events) - [Give your event crew one page for all their shifts](https://www.ticketfairy.com/da/guides/give-your-crew-one-page-for-all-their-shifts) - [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/da/guides/let-event-staff-work-a-desk-from-their-phone) - [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/da/guides/check-passes-in-and-out-at-your-staff-gates) - [Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/da/guides/collect-crew-certificates-before-they-work-a-shift) - [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/da/guides/run-a-safety-induction-for-everyone-who-works-your-event) - [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/da/guides/plan-crew-meal-times-and-food-needs-for-your-event) - [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/da/guides/charge-outside-teams-for-their-crew-meals) - [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/da/guides/check-in-attendees-and-print-badges-at-registration) - [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/da/guides/set-up-a-self-service-check-in-kiosk-for-your-event) - [Tilføj alle, der sender din eventformular, til dine frivillige, handlende eller crew](https://www.ticketfairy.com/da/guides/add-form-applicants-to-your-event-teams) - [Alle Ticket Fairy-guider](https://www.ticketfairy.com/da/guides) ## Gør det på dit eget arrangement Opret din konto, byg dit arrangement, og følg trinnene i dit eget dashboard. Du behøver ikke booke et salgsmøde. [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) ## Sælg billetter med Ticket Fairy Alt i disse guides er i dit dashboard fra den dag, du tilmelder dig. - Sæt dit event op på få minutter - Gratis events er gratis - Fai, din medpilot, er indbygget [Opret en gratis konto](https://manage.ticketfairy.com/welcome) Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet. ## Se det i en samtale Book en demo, så viser vi dig, hvordan Ticket Fairy håndterer din type event. [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Flere måder at bruge Ticket Fairy på](https://www.ticketfairy.com/features) ### Tips til at sælge flere billetter Praktiske råd fra arrangører, der sælger ud, og hver ny guide, så snart den udgives. Vi respekterer dit privatliv. Afmeld når som helst.