# Change the date or call off an event | Ticket Fairy-guider

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guider](https://www.ticketfairy.com/da/guides)
3. Change the date or call off an event

Fra start til slut

# Change the date or call off an event

A headliner pulls out, a venue loses its licence or the sales never came, and promoters usually have to decide fast. Postponing, cancelling and refunding each leave ticket holders in a different position, and only a postponement can be lifted again afterwards.

Choose between postponing, cancelling and refunding, tell ticket holders before they hear it anywhere else, and see what each choice means for their tickets and their money.

Til:  Choosing between a new date, calling an event off and refunding buyers

Tager:  7 minutter

- [Choose the change that fits](#step-1)
- [Open the page for the change you chose](#step-2)
- [Follow the guide for the change you chose](#step-3)
- [What each change emails](#step-4)
- [Update everything that still points at the old plan](#step-5)

## Før du går i gang

- You are an owner or admin for the event. Both changes are unavailable after the event has ended and after its funds have been paid out.
- You know what the event has sold and what refunding all of it would cost you.
- You have checked what your terms, artist agreement and venue contract commit you to.

1. ## Choose the change that fits

   Choose between a new date, calling the event off and refunding some of the orders.

   - **Postpone**: The event happens on a later date, orders stay, and you choose who may ask for a refund. It works with or without a confirmed new date.
   - **Cancel**: The event will not happen at all. Ticket Fairy refunds the event within one to two days, apart from orders it cannot refund, and only support can reverse it.
   - **Refund some orders**: The event goes ahead with a change that affects only some buyers, such as a dropped support act or a moved stage.
   **Bemærk:** Choose postponement whenever a later date is possible. A postponed event can still be cancelled later, and a cancelled one is hard to bring back.
2. ## Open the page for the change you chose

   Open **Event Details** to postpone or cancel, and **Orders** to refund one order at a time.

   **Bemærk:** Postponing and cancelling are whole-event actions with their own dialogs. There is no partial-refund dialog: you refund each order from the Orders page.
          ![Ticket Fairy Postpone Event dialog with date visibility, new event dates, postponement banner date and refund choices](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--postpone-event.png)    The postponement dialog, one of the three status actions.
3. ## Follow the guide for the change you chose

   Open the guide to the change you chose, cancelling an event, postponing one or refunding an order, and follow it to the end.

## What each change emails

Postponing emails every ticket holder when you confirm it. Cancelling emails each buyer when their own refund goes through. Refunding only some orders emails nobody. Your own message is the one that explains what happened, so send it the same day and change the event description to match.

**Bemærk:** Until you change the page, buyers who never got your email can still buy.

4. ## Update everything that still points at the old plan

   Check the sale windows, the door times, the scheduled messages and any advertising that still points at the old plan.

   **Bemærk:** A postponed event keeps every time you set separately: last entry, doors, ticket-level entry and scheduled emails all still hold the old date until you move them.

## Prøv disse trin på dit eget event

Opret en gratis konto, byg dit event og følg trinnene ovenfor i dit eget dashboard. Det tager få minutter, og du behøver ikke at booke et salgsopkald.

    Din e-mailadresse    [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Eller få det gjort for dig

Fai can read the ticket sales back to you, open the page where you make the change, and draft the message to ticket holders. Take her figure as ticket sales rather than the whole bill: add-ons and instalment plans sit outside it.

### I dit dashboard, med Fai

For \<EVENT NAME\>, tell me what its tickets have sold and whether its funds have been paid out yet. Say what your figure leaves out

### Fra din egen assistent, via MCP

Forbind din assistent til [vores MCP-server](https://www.ticketfairy.com/mcp-server), og bed den om:

Behold `--read-only` i din MCP-konfiguration. Denne opgave læser kun data, så din assistent behøver ikke værktøjer, der foretager ændringer.

Pick the brand, find the event \<EVENT NAME\> and show its status, dates and sales

## Fra din terminal

Installér CLI fra [vores CLI-side](https://www.ticketfairy.com/cli), log ind med `ticketfairy auth login`, og vælg det brand, du arbejder på, med `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` og `ticketfairy event list` viser de ID'er, som de andre kommandoer bruger.

Read the event before you decide, then run the change you chose.

### Show the event, its dates and its status

ticketfairy event get \<EVENT\_ID\>

## Lad Fai gøre det for dig

Fai arbejder inde i dit Ticket Fairy-dashboard. Opret din konto, åbn Fai og indsæt instruktionen ovenfor.

   [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Let buyers refund themselves instead

1. ### Turn on self-service refunds

   Let ticket holders refund their own orders when you expect many requests and want your team out of the middle.

   **Bemærk:** This suits a postponement more than a cancellation, because a cancellation refunds everybody anyway.

Fai can open the event so you can switch self-service refunds on. How many buyers used them is read on the Orders page today.

### I dit dashboard, med Fai

Open \<EVENT NAME\> so I can let buyers refund themselves

### Fra din egen assistent, via MCP

Behold `--read-only` i din MCP-konfiguration. Denne opgave læser kun data, så din assistent behøver ikke værktøjer, der foretager ændringer.

Pick the brand, find the event \<EVENT NAME\> and show its settings

### Fra din terminal

Read the event to see the current refund setting.

#### Show the event and its settings

ticketfairy event get \<EVENT\_ID\>

## Offer the ticket to another buyer

1. ### Open resale for the people who cannot come

   Let buyers who cannot make the new date pass their ticket on at face value instead of refunding it.

   **Bemærk:** This keeps the money on the event and fills the room, which a refund does neither of. It suits a postponement to a date some buyers cannot make.

Fai can open the event so you can turn resale on. The resale figures are read in the dashboard today.

### I dit dashboard, med Fai

Open \<EVENT NAME\> so I can let buyers pass their tickets on

### Fra din egen assistent, via MCP

Behold `--read-only` i din MCP-konfiguration. Denne opgave læser kun data, så din assistent behøver ikke værktøjer, der foretager ændringer.

Pick the brand, find the event \<EVENT NAME\> and show its settings

### Fra din terminal

Read the event to check resale is open.

#### Show the event and its settings

ticketfairy event get \<EVENT\_ID\>

## Spørgsmål du måske har

Which choice can I undo?:  Postponement. You can change the date, change who may refund, or remove the postponed status yourself. Only Ticket Fairy support can reverse a cancellation.

Can I decide later, once I have a new date?:  Yes. Postpone without publishing a date, then reveal it when the venue and the artists are confirmed. Ticket holders hear that plans changed without waiting.

What if the money has already been paid out?:  Neither change is available once the funds have left. Contact Ticket Fairy support with the event ID and what you need to do.

Do I have to refund everybody when I postpone?:  No. You choose whether every ticket holder, only those who bought before the postponement, or nobody can ask for a refund.

## Har du stadig et spørgsmål?

Book en demo, så besvarer vi det i en samtale ud fra din type event. Eller opret din konto og se det selv.

   [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Opret en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Relaterede guides

- [Flere måder at bruge Ticket Fairy på](https://www.ticketfairy.com/da/event-ticketing/features)
- [Postpone or reschedule an event](https://www.ticketfairy.com/da/guides/postpone-or-reschedule-an-event)
- [Cancel an event](https://www.ticketfairy.com/da/guides/cancel-an-event)
- [Refund an order on your event](https://www.ticketfairy.com/da/guides/refund-an-order)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/da/guides/email-your-buyers)
- [Open your ticket on-sale](https://www.ticketfairy.com/da/guides/open-your-ticket-on-sale)
- [Run last year's event again](https://www.ticketfairy.com/da/guides/run-last-years-event-again)
- [Alle Ticket Fairy-guider](https://www.ticketfairy.com/da/guides)

## Gør det på dit eget arrangement

Opret din konto, byg dit arrangement, og følg trinnene i dit eget dashboard. Du behøver ikke booke et salgsmøde.

  [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo)

## Sælg billetter med Ticket Fairy

Alt i disse guides er i dit dashboard fra den dag, du tilmelder dig.

- Sæt dit event op på få minutter
- Gratis events er gratis
- Fai, din medpilot, er indbygget

 [Opret en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Se det i en samtale

Book en demo, så viser vi dig, hvordan Ticket Fairy håndterer din type event.

 [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Flere måder at bruge Ticket Fairy på](https://www.ticketfairy.com/da/event-ticketing/features)

### Tips til at sælge flere billetter

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