---
title: "Handle lost property at your event | Ticket Fairy-guider"
description: "Log every phone, wallet and bag handed in at your event with a photo and a reference, take lost reports from your team or from attendees on a public page, and let Fai spot the found items that may match. Hand each item back with a record of who collected it and how you checked it was theirs."
canonical: "https://www.ticketfairy.com/da/guides/handle-lost-property-at-your-event"
---

# Handle lost property at your event | Ticket Fairy-guider

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guider](https://www.ticketfairy.com/da/guides)
3. Handle lost property at your event

Styr produktionen

# Handle lost property at your event

Festival and venue information points take in hundreds of lost phones, keys and jackets over a weekend, and the emails from attendees keep coming for weeks. Lost property gives every item a reference, matches it against what attendees report, and keeps a record of who collected it.

Log every phone, wallet and bag handed in at your event with a photo and a reference, take lost reports from your team or from attendees on a public page, and let Fai spot the found items that may match. Hand each item back with a record of who collected it and how you checked it was theirs.

Til:  Reuniting attendees with what they lost at your event

Tager:  9 minutter

- [Open Lost property](#step-1)
- [Log what is handed in](#step-2)
- [Take a lost report](#step-3)
- [Turn on the public report page](#step-4)
- [Check Fai's possible matches](#step-5)
- [Hand the item back](#step-6)

## Før du går i gang

- You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only.

1. ## Open Lost property

   Open the event, select **Operations**, then select **Lost property** in the list of sections.

   **Bemærk:** If Lost property is not in the list, select **More sections** and open it there. **Handed in** lists everything kept, with its reference.
          ![Ticket Fairy Lost property section with a backpack and a phone handed in, their references and where each is kept](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--lost-property.png)    Lost property.
2. ## Log what is handed in

   Select **Log a found item**, enter **What was handed in?**, **Where was it found?** and **Where is it kept?**, then select **Log it**.

   **Bemærk:** Select **Add a photo** to help the owner recognise it. The item gets a reference such as F-12 to put on its label.
          ![Ticket Fairy Log a found item dialog with what was handed in, where it was found, where it is kept and a photo](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--log-found.png)    Log a found item.
3. ## Take a lost report

   Select **Take a lost report**, enter **What was lost?** and how to reach the owner, then select **Save the report**.

   **Bemærk:** Give the owner the reference, such as L-7, so they can quote it when they collect their item.
          ![Ticket Fairy dialog to take a lost report, with what was lost, the owner's name, email and phone, and where and when they lost it](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--report-lost.png)    Take a lost report.
4. ## Turn on the public report page

   Optional: select **Settings**, turn on **Public “Report something lost” page**, then select **Copy link**.

   **Bemærk:** Attendees report what they lost without signing in, and their reports appear under **Lost reports**. Share the link on your event page, in emails or on a QR code on site.
          ![Ticket Fairy lost property settings with how long to keep found items and the public report page turned on with its link](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--settings.png)    Lost property settings.
5. ## Check Fai's possible matches

   Select **Possible matches**, compare each found item with the lost report, then select **It's a match** or **Not a match**.

   **Bemærk:** Fai compares the words, the kind of thing and the place in every report and found item, and says why she thinks they match. When the owner left an email address, she drafts an email telling them, and you approve it on Today before it is sent.
          ![Ticket Fairy possible match between a backpack handed in and a lost report, with the words, kind of thing and place they share](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--possible-matches.png)    A possible match.
6. ## Hand the item back

   Open the found item, select **Hand back**, enter **Who is collecting it?** and **How did you check it is theirs?**, then select **Hand it back**.

   **Bemærk:** Ask for the reference and photo ID, or a description only the owner would know. The item then shows as **Handed back**.
          ![Ticket Fairy dialog to hand back a found item, with who is collecting it and how you checked it is theirs](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--hand-back.png)    Hand an item back.

## Prøv disse trin på dit eget event

Opret en gratis konto, byg dit event og følg trinnene ovenfor i dit eget dashboard. Det tager få minutter, og du behøver ikke at booke et salgsopkald.

    Din e-mailadresse    [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Eller få det gjort for dig

Fai reads what has been handed in, the lost reports and her possible matches, logs a found item or a lost report, hands an item back with a note of how you checked it was theirs, records an item as gone or undoes it, confirms or dismisses a match, and changes the settings. She shows you each change and waits for your yes first. Any member of your event's team can ask Fai to log an item, take a report or hand an item back.

### I dit dashboard, med Fai

Log a found item at \<EVENT NAME\>: black backpack with a red keyring, found by the main stage bar, kept in box 3 at the info tent

## Lad Fai gøre det for dig

Fai arbejder inde i dit Ticket Fairy-dashboard. Opret din konto, åbn Fai og indsæt instruktionen ovenfor.

   [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Record items as gone

1. ### Record them

   When the list says items were kept longer than your disposal time, select **See them**, select the record button, enter **What happened to it?**, then select **Record it**.

   **Bemærk:** Nothing is thrown away or deleted by itself. Select **Undo and keep it again** on an item recorded by mistake.

Fai records items as gone, or keeps one again, when you ask, after you confirm.

### I dit dashboard, med Fai

Record the unclaimed items at \<EVENT NAME\> as donated to charity

## Spørgsmål du måske har

Who can see the owner's and finder's details?:  Only the event's owners, admins and producers, and every time someone opens them it is recorded. The details stay with the item or report, so you can always see who handed an item in and who collected it.

Can my information point team log items without the Management page?:  Yes. Any member of your event's team can ask Fai to log a found item, take a lost report or hand an item back, and Fai waits for their yes first.

How long do we keep found items?:  Set Keep found items for (days) in Settings. After that, items still kept show as ready to record as gone.

Can I link a lost item to an incident?:  Yes. In an incident, select Lost or found item? to log it as found or take a lost report linked to that incident.

## Har du stadig et spørgsmål?

Book en demo, så besvarer vi det i en samtale ud fra din type event. Eller opret din konto og se det selv.

   [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Opret en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

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## Gør det på dit eget arrangement

Opret din konto, byg dit arrangement, og følg trinnene i dit eget dashboard. Du behøver ikke booke et salgsmøde.

  [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo)

## Sælg billetter med Ticket Fairy

Alt i disse guides er i dit dashboard fra den dag, du tilmelder dig.

- Sæt dit event op på få minutter
- Gratis events er gratis
- Fai, din medpilot, er indbygget

 [Opret en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Se det i en samtale

Book en demo, så viser vi dig, hvordan Ticket Fairy håndterer din type event.

 [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Flere måder at bruge Ticket Fairy på](https://www.ticketfairy.com/features)

### Tips til at sælge flere billetter

Praktiske råd fra arrangører, der sælger ud, og hver ny guide, så snart den udgives.

Vi respekterer dit privatliv. Afmeld når som helst.