# Answer what ticket buyers ask you on social | Ticket Fairy-guider

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guider](https://www.ticketfairy.com/da/guides)
3. Answer what ticket buyers ask you on social

Sociale medier

# Answer what ticket buyers ask you on social

The question that decides a ticket sale is usually asked under your post rather than in your inbox. Every comment on your posts comes into one table, with your past buyers marked, so you can see which questions to answer first.

Read every comment on your ticket posts in one table, tell a buyer from a passer-by, and reply in public or in private without leaving the dashboard.

Til:  Answering the buyers who comment on your event posts

Tager:  7 minutter

- [Open the comments on your posts](#step-1)
- [See which commenter already bought a ticket](#step-2)
- [Find the comments that need you first](#step-3)
- [Answer in public](#step-4)
- [Move an order question into a private message](#step-5)
- [Deal with the touts](#step-6)

## Før du går i gang

- Your Instagram or Facebook account is connected to the brand, and has been long enough to have collected comments.
- You know which questions you answer yourself and which go to your team, so a buyer asking under a post gets an answer from the person who can settle it.

1. ## Open the comments on your posts

   Open **Comments** for the brand.

   **Bemærk:** Every comment on every connected account arrives in one table, newest first, rather than one post at a time.
         ![Ticket Fairy social comments table showing the fan, the comment, the post, the mood and the private message window for each row](https://www.ticketfairy.com/embeds/posters/marketing-social-comments--feed.png)    The comment feed, with a question, praise and a support case in it.
2. ## See which commenter already bought a ticket

   Read the **Fan** column to see whether the commenter has bought from you.

   **Bemærk:** A commenter who matches one of your buyers gets a badge, with how many orders they have placed with your brand. It counts every event of yours, so it tells you they buy from you rather than that they hold a ticket to this one.
3. ## Find the comments that need you first

   Read the **Mood** column to see which comments read as unhappy.

   **Bemærk:** The mood is a reading of the words rather than a verdict, so use it to choose which comments to read first, then read the comment itself before you answer.
4. ## Answer in public

   Select **Reply** on the row and enter your answer.

   **Bemærk:** A public answer is there for everyone reading the post, so one reply can answer the same question for many buyers. Your reply appears under the post as the account, not as you.
5. ## Move an order question into a private message

   Select **Send private message** when the answer involves an order.

   **Bemærk:** The **Private message** column says whether the network still allows one and how long is left. Once that window closes, the reply has to be public or by email.
6. ## Deal with the touts

   Select **Hide** on a comment selling tickets that are not yours.

   **Bemærk:** Hiding leaves the comment visible to its author and to nobody else, which draws less attention than deleting. **Unhide** puts it back.

## Prøv disse trin på dit eget event

Opret en gratis konto, byg dit event og følg trinnene ovenfor i dit eget dashboard. Det tager få minutter, og du behøver ikke at booke et salgsopkald.

    Din e-mailadresse    [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Eller få det gjort for dig

Fai can read the comments back to you and draft a reply. She asks before a reply is posted, because it appears under your post in public.

### I dit dashboard, med Fai

What are buyers asking under our posts for \<BRAND NAME\>, and which ones need an answer today

### Fra din egen assistent, via MCP

Forbind din assistent til [vores MCP-server](https://www.ticketfairy.com/mcp-server), og bed den om:

Behold `--read-only` i din MCP-konfiguration. Denne opgave læser kun data, så din assistent behøver ikke værktøjer, der foretager ændringer.

Pick the brand \<BRAND NAME\> and show its events

## Fra din terminal

Installér CLI fra [vores CLI-side](https://www.ticketfairy.com/cli), log ind med `ticketfairy auth login`, og vælg det brand, du arbejder på, med `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` og `ticketfairy event list` viser de ID'er, som de andre kommandoer bruger.

Comments are read in the dashboard.

### Show the brands you can act for

ticketfairy brand list

## Lad Fai gøre det for dig

Fai arbejder inde i dit Ticket Fairy-dashboard. Opret din konto, åbn Fai og indsæt instruktionen ovenfor.

   [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Find a comment again later

1. ### Search the words you remember

   Enter part of the comment in the search field above the table.

   **Bemærk:** Search covers the comment text rather than the person, so a phrase from the comment finds it faster than a name.
2. ### Bring the hidden ones back into view

   Turn on **Include hidden** to see what has been taken down.

   **Bemærk:** Hidden comments are left out of the table by default, so this is how you check a decision or undo one.

Fai can search the comments and read the matches back to you. Hiding and unhiding are done in the dashboard.

### I dit dashboard, med Fai

Find the comments for \<BRAND NAME\> that mention refunds

### Fra din egen assistent, via MCP

Behold `--read-only` i din MCP-konfiguration. Denne opgave læser kun data, så din assistent behøver ikke værktøjer, der foretager ændringer.

Pick the brand \<BRAND NAME\> and show its events

### Fra din terminal

Comments are read in the dashboard.

#### Show the brands you can act for

ticketfairy brand list

## Spørgsmål du måske har

Does a reply go out as me or as the account?:  As the account. The buyer sees your brand answering, and your teammates see in the dashboard which of you sent it.

Why can I not send a private message on some comments?:  The networks allow a private message only for a period after the comment is left, and the Private message column shows how long is left. Each comment also takes one private reply, so a comment you have already answered that way offers a public reply instead.

Should I hide a comment or delete it?:  Hide it. Its author still sees it, which rarely starts an argument, and you can put it back. Deleting removes it from the post and cannot be undone.

What does the mood column actually measure?:  A reading of the words, done for you so a long thread can be sorted quickly. Treat it as a way to find the comments worth reading first, not as the answer.

## Har du stadig et spørgsmål?

Book en demo, så besvarer vi det i en samtale ud fra din type event. Eller opret din konto og se det selv.

   [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Opret en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Relaterede guides

- [Flere måder at bruge Ticket Fairy på](https://www.ticketfairy.com/da/event-ticketing/features)
- [Schedule the social posts that sell your tickets](https://www.ticketfairy.com/da/guides/schedule-your-social-posts)
- [Give ticket buyers an AI concierge](https://www.ticketfairy.com/da/guides/give-buyers-an-ai-concierge)
- [Reward buyers who bring friends to your event](https://www.ticketfairy.com/da/guides/reward-buyers-for-referrals)
- [Alle Ticket Fairy-guider](https://www.ticketfairy.com/da/guides)

## Gør det på dit eget arrangement

Opret din konto, byg dit arrangement, og følg trinnene i dit eget dashboard. Du behøver ikke booke et salgsmøde.

  [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo)

## Sælg billetter med Ticket Fairy

Alt i disse guides er i dit dashboard fra den dag, du tilmelder dig.

- Sæt dit event op på få minutter
- Gratis events er gratis
- Fai, din medpilot, er indbygget

 [Opret en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet.

## Se det i en samtale

Book en demo, så viser vi dig, hvordan Ticket Fairy håndterer din type event.

 [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Flere måder at bruge Ticket Fairy på](https://www.ticketfairy.com/da/event-ticketing/features)

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