--- title: "Report and handle incidents at your event | Ticket Fairy-guider" description: "Log anything that goes wrong on site at your event in seconds, alert your safety lead about serious incidents at once, keep medical and safeguarding details to your safety team, and follow each incident through to closed with a complete record." canonical: "https://www.ticketfairy.com/da/guides/report-and-handle-incidents-at-your-event" --- # Report and handle incidents at your event | Ticket Fairy-guider 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guider](https://www.ticketfairy.com/da/guides) 3. Report and handle incidents at your event Styr produktionen # Report and handle incidents at your event Event safety leads, duty managers and stewards need one record of what happened on site, who is dealing with it and what was done, from a fainting at the bar to a crowd surge at the barrier. The incident log takes three answers to start, tells the right people at once when it is serious, and keeps every step for the licensing officer afterwards. Log anything that goes wrong on site at your event in seconds, alert your safety lead about serious incidents at once, keep medical and safeguarding details to your safety team, and follow each incident through to closed with a complete record. Til: Logging and following up what happens on site Tager: 8 minutter - [Open the incident log](#step-1) - [Report what happened](#step-2) - [Mark it sensitive when it needs to be](#step-3) - [The automatic safety alert](#step-4) - [Check Fai's suggestion](#step-5) - [Move the incident on](#step-6) - [Add updates as things happen](#step-7) ## Før du går i gang - You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only. - Your safety lead's email is set in Rota rules if you want them emailed about serious incidents. 1. ## Open the incident log Open the event, select **Operations**, then select **Incidents** in the list of sections. **Bemærk:** **Needs handling** lists new incidents first, then the ones being handled, each with the most serious at the top. The list updates by itself every 20 seconds. ![Ticket Fairy incident log for a festival, with counts by status and the incidents that need handling, most serious first](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incidents.png) The incident log. 2. ## Report what happened Select **Report incident**, enter **What happened?** and **Where?**, then choose **How serious is it?**. **Bemærk:** Keep names out of what happened; put them under People involved in More details, where only your safety team can read them. The time is now and the reporter is you unless you change them under **More details (optional)**. ![Ticket Fairy Report an incident dialog with what happened, where, how serious it is and the Sensitive switch](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--report-incident.png) Report an incident. 3. ## Mark it sensitive when it needs to be Turn on **Sensitive** for anything personal, then select **Report**. **Bemærk:** It is on by default for medical, safeguarding and welfare incidents. Only your safety team and the person who reported it can then read it; everyone else sees only that something happened, when and how serious it is. ## The automatic safety alert When an incident is reported as High or Critical, or raised to either later, Fai emails your safety lead and the event's owners and admins straight away, up to 20 people. The email gives how serious it is, the type, where and when, with a link, and never what happened or who was involved. If a critical incident is still open 30 minutes after it was reported, Fai emails them again the next time she checks the event, which she does every hour. 4. ## Check Fai's suggestion Open the incident, read **Fai suggests**, then select **Use Fai's suggestion** if it is right. **Bemærk:** Fai reads the report and suggests its type and how serious it is; the person handling it decides. Select **Ask Fai again** after you add more detail. ![Ticket Fairy incident panel for a crowd surge, with its seriousness, the next step, Fai's suggestion, the people involved and what has happened so far](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incident.png) One incident and its timeline. 5. ## Move the incident on Under **Next step**, optionally enter a note, then select **Start handling**, **Mark resolved** or **Close**. **Bemærk:** Every step is added to **What's happened so far** with who took it and when. A resolved or closed incident can be reopened with **Reopen**. 6. ## Add updates as things happen Enter the update, for example "paramedics have arrived", then select **Add update**. **Bemærk:** Updates are added to the timeline and never overwritten. Select **Edit details** to correct where, when, the type or how serious it is. ## Prøv disse trin på dit eget event Opret en gratis konto, byg dit event og følg trinnene ovenfor i dit eget dashboard. Det tager få minutter, og du behøver ikke at booke et salgsopkald. Din e-mailadresse [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet. ## Eller få det gjort for dig Fai reads the incident log, logs an incident or adds an update to one, suggests its type and seriousness, changes its details, moves it on, reopens it or removes its personal details. She shows you each change and waits for your yes first. Any member of your event's team can report an incident or add an update through Fai. ### I dit dashboard, med Fai Log an incident at \: someone fainted near the main bar, medium, first aid is with them ## Lad Fai gøre det for dig Fai arbejder inde i dit Ticket Fairy-dashboard. Opret din konto, åbn Fai og indsæt instruktionen ovenfor. [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet. ## Remove personal details from an incident 1. ### Remove them Open the incident, select **Remove personal details**, then confirm. **Bemærk:** This clears the people involved and the text of every update. The incident, its type, how serious it was and the record of who did what and when stay. **Advarsel:** You cannot undo this. Fai removes an incident's personal details when you ask, after you confirm. It cannot be undone. ### I dit dashboard, med Fai Remove the personal details from incident 31 at \ ## Spørgsmål du måske har Who is on the safety team?: The event's owners, admins and producers, and your safety lead when they sign in with the email address in Rota rules. They read sensitive incidents in full, and every time someone opens one it is recorded. Can I delete an incident logged by mistake?: No. Incidents are never deleted, so the record stays complete. Close it with a note saying it was logged by mistake. Can stewards report an incident without the Management page?: Yes. Any member of your event's team can ask Fai to log an incident or add an update, and Fai waits for their yes first. A high or critical report emails the safety team the same way. Why did my safety lead not get the email?: Check their email address in Rota rules. The email goes when an incident is reported or raised to High or Critical, once for each rise. ## Har du stadig et spørgsmål? Book en demo, så besvarer vi det i en samtale ud fra din type event. Eller opret din konto og se det selv. [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Opret en gratis konto](https://manage.ticketfairy.com/welcome) Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet. ## Relaterede guides - [Flere måder at bruge Ticket Fairy på](https://www.ticketfairy.com/features) - [Keep a risk register for your event](https://www.ticketfairy.com/da/guides/keep-a-risk-register-for-your-event) - [Call your show live on show day](https://www.ticketfairy.com/da/guides/call-your-show-live-on-show-day) - [Build your event rota and check staff in](https://www.ticketfairy.com/da/guides/build-your-event-rota-and-check-staff-in) - [Handle lost property at your event](https://www.ticketfairy.com/da/guides/handle-lost-property-at-your-event) - [Run your event from its Today page](https://www.ticketfairy.com/da/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/da/guides/find-any-performer-stage-or-day-on-your-event) - [Build the running order for your event day](https://www.ticketfairy.com/da/guides/plan-your-event-production) - [Følg alle artistbookinger til dit event](https://www.ticketfairy.com/da/guides/book-and-brief-your-artists) - 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[Issue accreditation passes for your event](https://www.ticketfairy.com/da/guides/issue-accreditation-passes-for-your-event) - [Let outside teams name their own people for event passes](https://www.ticketfairy.com/da/guides/let-outside-teams-name-their-own-people-for-passes) - [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/da/guides/choose-who-approves-accreditation-requests) - [Recruit volunteers for your event](https://www.ticketfairy.com/da/guides/recruit-volunteers-for-your-event) - [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/da/guides/approve-or-decline-accreditation-requests-for-your-event) - [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/da/guides/give-volunteers-their-own-page-and-track-hours) - [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/da/guides/hand-out-accreditation-passes-at-your-desk) - [Give crew meals at your event meal desk](https://www.ticketfairy.com/da/guides/give-crew-meals-at-your-meal-desk) - [Hand out radios and kit to your event crew](https://www.ticketfairy.com/da/guides/hand-out-radios-and-kit-to-your-event-crew) - [Let outside teams order kit and equipment for your event](https://www.ticketfairy.com/da/guides/let-outside-teams-order-kit-and-equipment-for-your-event) - [Get hire suppliers to confirm orders and count deliveries for your event](https://www.ticketfairy.com/da/guides/get-hire-suppliers-to-confirm-orders-and-count-deliveries) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/da/guides/message-the-people-working-on-your-event) - [Send your event lists to your team on a schedule](https://www.ticketfairy.com/da/guides/send-your-event-lists-to-your-team-on-a-schedule) - [Publish your event line-up and set times](https://www.ticketfairy.com/da/guides/publish-your-line-up-and-set-times) - [Ask attendees for feedback after your event](https://www.ticketfairy.com/da/guides/ask-attendees-for-feedback-after-your-event) - [Plan next year's event from your attendee feedback](https://www.ticketfairy.com/da/guides/plan-next-year-from-your-attendee-feedback) - [Hold hotel rooms for your event's artists and crew](https://www.ticketfairy.com/da/guides/hold-hotel-rooms-for-your-artists-and-crew) - [Give your event's unused hotel rooms back before the release date](https://www.ticketfairy.com/da/guides/give-unused-hotel-rooms-back-before-the-release-date) - [Sell hotel rooms to your ticket buyers from a hotel block](https://www.ticketfairy.com/da/guides/sell-hotel-rooms-to-your-ticket-buyers-from-a-hotel-block) - [Copy the setup of your last event into your next one](https://www.ticketfairy.com/da/guides/copy-the-setup-of-your-last-event-into-your-next-one) - [Compare your ticket sales with your last event](https://www.ticketfairy.com/da/guides/compare-your-ticket-sales-with-your-last-event) - [See the all-in cost of each act on your event](https://www.ticketfairy.com/da/guides/see-the-all-in-cost-of-each-act-on-your-event) - [See what your brand spends across its events](https://www.ticketfairy.com/da/guides/see-what-your-brand-spends-across-its-events) - [Show your traders in a directory on your website](https://www.ticketfairy.com/da/guides/show-your-traders-in-a-directory-on-your-website) - [Place your traders on pitches on your event site map](https://www.ticketfairy.com/da/guides/place-your-traders-on-pitches-on-your-site-map) - [Check your traders' takings after your event and invoice their share of sales](https://www.ticketfairy.com/da/guides/check-trader-takings-and-invoice-a-share-of-sales) - [Share a power sheet with your event electrician](https://www.ticketfairy.com/da/guides/share-a-power-sheet-with-your-electrician) - [Give exhibitors a lead scanner for their booth at your event](https://www.ticketfairy.com/da/guides/give-exhibitors-a-lead-scanner-for-their-booth) - [Let exhibitors follow up their event leads and see their results](https://www.ticketfairy.com/da/guides/let-exhibitors-follow-up-their-leads-and-see-results) - [Send event document packs to your performers, traders and crew](https://www.ticketfairy.com/da/guides/send-document-packs-to-your-performers-traders-and-crew) - [Send contracts to many performers, traders or suppliers for your event at once](https://www.ticketfairy.com/da/guides/send-contracts-to-many-performers-traders-or-suppliers-at-once) - [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/da/guides/offer-open-shifts-to-your-crew-and-volunteers) - [Find the crew and volunteers who work your events](https://www.ticketfairy.com/da/guides/find-the-crew-and-volunteers-who-work-your-events) - [Give your event crew one page for all their shifts](https://www.ticketfairy.com/da/guides/give-your-crew-one-page-for-all-their-shifts) - [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/da/guides/let-event-staff-work-a-desk-from-their-phone) - [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/da/guides/check-passes-in-and-out-at-your-staff-gates) - [Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/da/guides/collect-crew-certificates-before-they-work-a-shift) - [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/da/guides/run-a-safety-induction-for-everyone-who-works-your-event) - [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/da/guides/plan-crew-meal-times-and-food-needs-for-your-event) - [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/da/guides/charge-outside-teams-for-their-crew-meals) - [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/da/guides/check-in-attendees-and-print-badges-at-registration) - [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/da/guides/set-up-a-self-service-check-in-kiosk-for-your-event) - [Tilføj alle, der sender din eventformular, til dine frivillige, handlende eller crew](https://www.ticketfairy.com/da/guides/add-form-applicants-to-your-event-teams) - [Alle Ticket Fairy-guider](https://www.ticketfairy.com/da/guides) ## Gør det på dit eget arrangement Opret din konto, byg dit arrangement, og følg trinnene i dit eget dashboard. Du behøver ikke booke et salgsmøde. [Opret en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) ## Sælg billetter med Ticket Fairy Alt i disse guides er i dit dashboard fra den dag, du tilmelder dig. - Sæt dit event op på få minutter - Gratis events er gratis - Fai, din medpilot, er indbygget [Opret en gratis konto](https://manage.ticketfairy.com/welcome) Ingen oprettelsesgebyrer. Intet obligatorisk månedligt gebyr. Intet kreditkort påkrævet. ## Se det i en samtale Book en demo, så viser vi dig, hvordan Ticket Fairy håndterer din type event. [Book en demo](https://www.ticketfairy.com/da/event-ticketing/book-a-demo) [Flere måder at bruge Ticket Fairy på](https://www.ticketfairy.com/features) ### Tips til at sælge flere billetter Praktiske råd fra arrangører, der sælger ud, og hver ny guide, så snart den udgives. Vi respekterer dit privatliv. Afmeld når som helst.