# Cancel an event | Ticket Fairy Anleitungen

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Anleitungen](https://www.ticketfairy.com/de/guides)
3. Cancel an event

Eine Veranstaltung anlegen

# Cancel an event

Cancelling an event marks it cancelled, starts a refund for every order and stops the reminder emails. Telling your ticket holders stays with you, and a promoter sends that message the same day so they hear it before the cancellation emails arrive.

Mark the event cancelled, start refunds for every order and tell ticket holders yourself before the refund emails reach them.

Für:  Ending an event after you have already sold tickets

Dauer:  7 Minuten

- [Open Event Details and select Cancel Event](#step-1)
- [Read the warning and confirm](#step-2)
- [Tell ticket holders in your own words](#step-3)
- [Update the event page to say what happened](#step-4)

## Bevor Sie anfangen

- You are an owner or admin for the event. **Cancel Event** is unavailable after the event has ended and after its funds have been paid out.
- The event will not happen at all. Postpone it instead when you expect to run it on a later date, because a postponement keeps the orders and lets you choose who can ask for a refund.
- You have decided what to tell ticket holders. Ticket Fairy emails each of them as their refund is processed, and that email says the event is cancelled and nothing more.

1. ## Open Event Details and select Cancel Event

   Open the event and select **Event Details**. In the row of status actions above the form, select **Cancel Event**.

   **Hinweis:** A greyed-out button means the event has ended or its funds have been paid out. The tooltip gives you the support address to contact.
          ![Ticket Fairy Cancel Event confirmation, warning that the action cannot be undone and that pending card payments are cancelled with it](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--cancel-event.png)    Event Details, Event Status, Cancel Event.
2. ## Read the warning and confirm

   Read the warning, then select **Confirm**.

   **Hinweis:** Where you sell through your own connected Stripe account, a second line tells you that payments buyers started but never finished are cancelled as well.
3. ## Tell ticket holders in your own words

   Email your ticket holders that the event is cancelled and that their refund is on its way.

   **Hinweis:** Ticket Fairy refunds the event within one to two days, and each buyer gets a cancellation email as their own refund goes through. Send yours the same day, so they hear it from you before that email arrives.
4. ## Update the event page to say what happened

   Open the event and update the description and artwork so anyone who reaches the page sees the cancellation and what you are doing about it.

   **Hinweis:** You can still save the description and artwork on a cancelled event. Dates, ticket types and the rest of the form no longer save, so change those before you cancel.

## Probiere diese Schritte bei deinem eigenen Event aus

Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen.

    Deine E-Mail-Adresse    [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Oder lassen Sie es erledigen

Fai can open Event Details for you, read the event back, and draft the announcement to ticket holders. Cancelling is yours to confirm in the dashboard or with the CLI, which asks you to confirm before it sends anything.

### In Ihrem Dashboard, mit Fai

Open Event Details for \<EVENT NAME\>, tell me how many orders it has, and draft an email telling ticket holders it is cancelled and their refund is on the way

### Über MCP, mit Ihrem eigenen Assistenten

Verbinden Sie Ihren Assistenten mit [unserem MCP-Server](https://www.ticketfairy.com/mcp-server) und bitten Sie ihn:

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand, find the event \<EVENT NAME\> and show its status, dates and ticket sales

## Über das Terminal

Installieren Sie die CLI über [unserer CLI-Seite](https://www.ticketfairy.com/cli), melden Sie sich mit `ticketfairy auth login` an und wählen Sie mit `ticketfairy brand use <BRAND_ID>` die Marke, an der Sie arbeiten. `ticketfairy brand list` und `ticketfairy event list` zeigen die IDs, die die anderen Befehle verwenden.

The cancel command asks you to confirm before it runs. Add the force flag only in a script, where nobody is there to answer.

### Cancel an event and confirm at the prompt

ticketfairy event cancel \<EVENT\_ID\>

## Lass Fai das für dich erledigen

Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.

   [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Check the refunds have gone out

1. ### Open Orders and check the refunded amount

   Open the event and select **Orders** a day or two after cancelling, then check the refunded total against what the event sold.

   **Hinweis:** Contact Ticket Fairy support with the event ID when an order is still unrefunded after two days.

Fai can open the event so you can check the orders. What each order has been refunded is read on the Orders page today.

### In Ihrem Dashboard, mit Fai

Open \<EVENT NAME\> so I can check its refunds

### Über MCP, mit Ihrem eigenen Assistenten

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand, find the event \<EVENT NAME\> and show it

### Über das Terminal

Read the event back after the refunds have run.

#### Show the event and its current status

ticketfairy event get \<EVENT\_ID\>

## Cancel an event whose funds have been paid out

1. ### Send the details to Ticket Fairy support

   Send Ticket Fairy support the event name, the event ID and why the event is not going ahead.

   **Hinweis:** The dashboard refuses the cancellation once the money has left, because the refunds have to come from somewhere. Support works out how with you.

Fai can open the support request for you with the event ID already in it.

### In Ihrem Dashboard, mit Fai

Open a support request to cancel \<EVENT NAME\>. Its funds have already been paid out. Include the event ID

### Über MCP, mit Ihrem eigenen Assistenten

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand, find \<EVENT NAME\> and show whether its funds are remitted

### Über das Terminal

This one goes through support rather than the CLI.

#### Show the event before you contact support

ticketfairy event get \<EVENT\_ID\>

## Reinstate a cancelled event

1. ### Ask Ticket Fairy support to reinstate the event

   Send Ticket Fairy support the event name and ID. Reinstatement is restricted because cancellation has already moved orders, refunds and resale.
2. ### Review resale invitations and confirm

   Support asks whether existing resale invitations should stop working, then reinstates the event.

   **Hinweis:** Check the event page, ticket types, sale windows and refunds before you announce that the event is on again. Refunds already paid stay paid.
          ![Ticket Fairy confirmation for reinstating a cancelled event, with the choice to invalidate resale invitations](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--reinstate-event.png)    Event Details, Event Status, Reinstate Event.

Ask Fai to open the support request. MCP can show whether the event is still cancelled. The CLI command works only for an authorised Ticket Fairy staff account.

### In Ihrem Dashboard, mit Fai

Open a support request to reinstate \<EVENT NAME\>. Include its event ID and ask me whether existing resale invitations should remain valid

### Über MCP, mit Ihrem eigenen Assistenten

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand, find \<EVENT NAME\> and show whether it is cancelled

### Über das Terminal

This command is restricted to authorised Ticket Fairy staff.

#### Reinstate and stop existing resale invitations

ticketfairy event reinstate \<EVENT\_ID\> --invalidate-resale-invitations

## Fragen, die Sie haben könnten

Does cancelling refund every order on its own?:  Cancelling asks Ticket Fairy to refund the whole event, and the team processes those refunds within one to two days. You do not refund the orders one by one.

Which orders does that refund miss?:  A cash order paid over the counter cannot be refunded to a card. The refund also passes over an order whose payment never completed, one that already has a refund pending, and any refund the payment provider rejects. Check the refunded total against what the event sold, and take the rest to support.

Are ticket holders emailed straight away?:  No. Each buyer is emailed as their own refund is processed, so the emails arrive over the following day or two. Send your own announcement first.

Can I undo a cancellation?:  Not from the dashboard. Ticket Fairy support can reinstate the event, and refunds that have already been paid stay paid.

What stops when an event is cancelled?:  Scheduled event reminders and subscriber emails stop, resale stops, and multi-event passes can no longer be redeemed for it. Referral rewards earned on the event are released.

Can I still edit a cancelled event?:  You can change its description and artwork, which is how you explain the cancellation on the page. Dates, ticket types and the rest of the form no longer save.

## Hast du noch eine Frage?

Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an.

   [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Verwandte Anleitungen

- [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)
- [Postpone or reschedule an event](https://www.ticketfairy.com/de/guides/postpone-or-reschedule-an-event)
- [Refund an order on your event](https://www.ticketfairy.com/de/guides/refund-an-order)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/de/guides/email-your-buyers)
- [Freefund nutzen, um Nichterscheinen bei kostenlosen Veranstaltungen und RSVP-Veranstaltungen zu reduzieren](https://www.ticketfairy.com/de/guides/reduce-no-shows-at-free-rsvp-events)
- [Führen Sie einen A/B-Test für Ihr Event durch](https://www.ticketfairy.com/de/guides/run-an-ab-test-for-your-event)
- [Mache dein Event nur per Einladung zugänglich](https://www.ticketfairy.com/de/guides/make-an-event-invitation-only)
- [Event mit Passwort schützen](https://www.ticketfairy.com/de/guides/password-protect-your-event)
- [Tickets per persönlicher Einladung verkaufen](https://www.ticketfairy.com/de/guides/sell-tickets-by-personal-invitation)
- [Versteckte Tickets mit einem Zugangscode freischalten](https://www.ticketfairy.com/de/guides/unlock-hidden-tickets-with-an-access-code)
- [Approve orders before buyers receive tickets](https://www.ticketfairy.com/de/guides/approve-orders-before-buyers-receive-tickets)
- [Schedule when your event goes live](https://www.ticketfairy.com/de/guides/schedule-when-your-event-goes-live)
- [Take pre-registrations before your ticket on-sale](https://www.ticketfairy.com/de/guides/take-pre-registrations-before-your-on-sale)
- [Create a reusable event template](https://www.ticketfairy.com/de/guides/create-a-reusable-event-template)
- [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/de/guides/sell-a-multi-day-festival)
- [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/de/guides/sell-add-ons-with-your-tickets)
- [Group your tickets into categories](https://www.ticketfairy.com/de/guides/group-your-tickets-into-categories)
- [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/de/guides/issue-entry-passes-to-your-crew)
- [Create an event](https://www.ticketfairy.com/de/guides/create-an-event)
- [Set up ticket types](https://www.ticketfairy.com/de/guides/set-up-ticket-types)
- [Add your flyer and description to your event page](https://www.ticketfairy.com/de/guides/design-your-event-page)
- [Answer your buyers' questions on the event page](https://www.ticketfairy.com/de/guides/add-faqs-to-your-event-page)
- [Sell timed-entry tickets for an attraction, exhibition or food event](https://www.ticketfairy.com/de/guides/sell-timed-entry-tickets)
- [Duplicate an event](https://www.ticketfairy.com/de/guides/duplicate-an-event)
- [Run a recurring event series](https://www.ticketfairy.com/de/guides/run-a-recurring-event-series)
- [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/de/guides/sell-vip-tables-and-bottle-service)
- [Hold back tickets for later](https://www.ticketfairy.com/de/guides/hold-back-ticket-stock)
- [Alle Ticket Fairy Anleitungen](https://www.ticketfairy.com/de/guides)

## Machen Sie das bei Ihrer eigenen Veranstaltung

Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.

  [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

## Verkaufe Tickets mit Ticket Fairy

Alles in diesen Anleitungen ist ab dem Tag deiner Registrierung in deinem Dashboard.

- Richte dein Event in Minuten ein
- Kostenlose Events sind kostenlos
- Fai, dein Co-Pilot, ist eingebaut

 [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Sieh es dir in einem Gespräch an

Buche eine Demo, und wir zeigen dir, wie Ticket Fairy deine Art von Event abwickelt.

 [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)

### Tipps, um mehr Tickets zu verkaufen

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