# Change the date or call off an event | Ticket Fairy Anleitungen

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Anleitungen](https://www.ticketfairy.com/de/guides)
3. Change the date or call off an event

Von Anfang bis Ende

# Change the date or call off an event

A headliner pulls out, a venue loses its licence or the sales never came, and promoters usually have to decide fast. Postponing, cancelling and refunding each leave ticket holders in a different position, and only a postponement can be lifted again afterwards.

Choose between postponing, cancelling and refunding, tell ticket holders before they hear it anywhere else, and see what each choice means for their tickets and their money.

Für:  Choosing between a new date, calling an event off and refunding buyers

Dauer:  7 Minuten

- [Choose the change that fits](#step-1)
- [Open the page for the change you chose](#step-2)
- [Follow the guide for the change you chose](#step-3)
- [What each change emails](#step-4)
- [Update everything that still points at the old plan](#step-5)

## Bevor Sie anfangen

- You are an owner or admin for the event. Both changes are unavailable after the event has ended and after its funds have been paid out.
- You know what the event has sold and what refunding all of it would cost you.
- You have checked what your terms, artist agreement and venue contract commit you to.

1. ## Choose the change that fits

   Choose between a new date, calling the event off and refunding some of the orders.

   - **Postpone**: The event happens on a later date, orders stay, and you choose who may ask for a refund. It works with or without a confirmed new date.
   - **Cancel**: The event will not happen at all. Ticket Fairy refunds the event within one to two days, apart from orders it cannot refund, and only support can reverse it.
   - **Refund some orders**: The event goes ahead with a change that affects only some buyers, such as a dropped support act or a moved stage.
   **Hinweis:** Choose postponement whenever a later date is possible. A postponed event can still be cancelled later, and a cancelled one is hard to bring back.
2. ## Open the page for the change you chose

   Open **Event Details** to postpone or cancel, and **Orders** to refund one order at a time.

   **Hinweis:** Postponing and cancelling are whole-event actions with their own dialogs. There is no partial-refund dialog: you refund each order from the Orders page.
          ![Ticket Fairy Postpone Event dialog with date visibility, new event dates, postponement banner date and refund choices](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--postpone-event.png)    The postponement dialog, one of the three status actions.
3. ## Follow the guide for the change you chose

   Open the guide to the change you chose, cancelling an event, postponing one or refunding an order, and follow it to the end.

## What each change emails

Postponing emails every ticket holder when you confirm it. Cancelling emails each buyer when their own refund goes through. Refunding only some orders emails nobody. Your own message is the one that explains what happened, so send it the same day and change the event description to match.

**Hinweis:** Until you change the page, buyers who never got your email can still buy.

4. ## Update everything that still points at the old plan

   Check the sale windows, the door times, the scheduled messages and any advertising that still points at the old plan.

   **Hinweis:** A postponed event keeps every time you set separately: last entry, doors, ticket-level entry and scheduled emails all still hold the old date until you move them.

## Probiere diese Schritte bei deinem eigenen Event aus

Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen.

    Deine E-Mail-Adresse    [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Oder lassen Sie es erledigen

Fai can read the ticket sales back to you, open the page where you make the change, and draft the message to ticket holders. Take her figure as ticket sales rather than the whole bill: add-ons and instalment plans sit outside it.

### In Ihrem Dashboard, mit Fai

For \<EVENT NAME\>, tell me what its tickets have sold and whether its funds have been paid out yet. Say what your figure leaves out

### Über MCP, mit Ihrem eigenen Assistenten

Verbinden Sie Ihren Assistenten mit [unserem MCP-Server](https://www.ticketfairy.com/mcp-server) und bitten Sie ihn:

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand, find the event \<EVENT NAME\> and show its status, dates and sales

## Über das Terminal

Installieren Sie die CLI über [unserer CLI-Seite](https://www.ticketfairy.com/cli), melden Sie sich mit `ticketfairy auth login` an und wählen Sie mit `ticketfairy brand use <BRAND_ID>` die Marke, an der Sie arbeiten. `ticketfairy brand list` und `ticketfairy event list` zeigen die IDs, die die anderen Befehle verwenden.

Read the event before you decide, then run the change you chose.

### Show the event, its dates and its status

ticketfairy event get \<EVENT\_ID\>

## Lass Fai das für dich erledigen

Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.

   [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Let buyers refund themselves instead

1. ### Turn on self-service refunds

   Let ticket holders refund their own orders when you expect many requests and want your team out of the middle.

   **Hinweis:** This suits a postponement more than a cancellation, because a cancellation refunds everybody anyway.

Fai can open the event so you can switch self-service refunds on. How many buyers used them is read on the Orders page today.

### In Ihrem Dashboard, mit Fai

Open \<EVENT NAME\> so I can let buyers refund themselves

### Über MCP, mit Ihrem eigenen Assistenten

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand, find the event \<EVENT NAME\> and show its settings

### Über das Terminal

Read the event to see the current refund setting.

#### Show the event and its settings

ticketfairy event get \<EVENT\_ID\>

## Offer the ticket to another buyer

1. ### Open resale for the people who cannot come

   Let buyers who cannot make the new date pass their ticket on at face value instead of refunding it.

   **Hinweis:** This keeps the money on the event and fills the room, which a refund does neither of. It suits a postponement to a date some buyers cannot make.

Fai can open the event so you can turn resale on. The resale figures are read in the dashboard today.

### In Ihrem Dashboard, mit Fai

Open \<EVENT NAME\> so I can let buyers pass their tickets on

### Über MCP, mit Ihrem eigenen Assistenten

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand, find the event \<EVENT NAME\> and show its settings

### Über das Terminal

Read the event to check resale is open.

#### Show the event and its settings

ticketfairy event get \<EVENT\_ID\>

## Fragen, die Sie haben könnten

Which choice can I undo?:  Postponement. You can change the date, change who may refund, or remove the postponed status yourself. Only Ticket Fairy support can reverse a cancellation.

Can I decide later, once I have a new date?:  Yes. Postpone without publishing a date, then reveal it when the venue and the artists are confirmed. Ticket holders hear that plans changed without waiting.

What if the money has already been paid out?:  Neither change is available once the funds have left. Contact Ticket Fairy support with the event ID and what you need to do.

Do I have to refund everybody when I postpone?:  No. You choose whether every ticket holder, only those who bought before the postponement, or nobody can ask for a refund.

## Hast du noch eine Frage?

Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an.

   [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Verwandte Anleitungen

- [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)
- [Postpone or reschedule an event](https://www.ticketfairy.com/de/guides/postpone-or-reschedule-an-event)
- [Cancel an event](https://www.ticketfairy.com/de/guides/cancel-an-event)
- [Refund an order on your event](https://www.ticketfairy.com/de/guides/refund-an-order)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/de/guides/email-your-buyers)
- [Open your ticket on-sale](https://www.ticketfairy.com/de/guides/open-your-ticket-on-sale)
- [Run last year's event again](https://www.ticketfairy.com/de/guides/run-last-years-event-again)
- [Alle Ticket Fairy Anleitungen](https://www.ticketfairy.com/de/guides)

## Machen Sie das bei Ihrer eigenen Veranstaltung

Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.

  [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

## Verkaufe Tickets mit Ticket Fairy

Alles in diesen Anleitungen ist ab dem Tag deiner Registrierung in deinem Dashboard.

- Richte dein Event in Minuten ein
- Kostenlose Events sind kostenlos
- Fai, dein Co-Pilot, ist eingebaut

 [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Sieh es dir in einem Gespräch an

Buche eine Demo, und wir zeigen dir, wie Ticket Fairy deine Art von Event abwickelt.

 [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)

### Tipps, um mehr Tickets zu verkaufen

Praktische Ratschläge von Veranstaltern, die ausverkaufen, und jede neue Anleitung, sobald sie erscheint.

Wir respektieren deine Privatsphäre. Jederzeit abbestellbar.