# Choose who Ticket Fairy support contacts about your event | Ticket Fairy Anleitungen

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Anleitungen](https://www.ticketfairy.com/de/guides)
3. Choose who Ticket Fairy support contacts about your event

Eine Veranstaltung anlegen

# Choose who Ticket Fairy support contacts about your event

Festival teams, venues and promoters who hand an event to its own production or ticketing team want Ticket Fairy support to reach that team rather than the brand office. Each event can carry its own escalation address and point of contact, so a question about one event reaches the people running it.

Give Ticket Fairy support two email addresses for one event, the one buyer escalations go to and your team's point of contact, in place of your brand's, or send the event back to your brand's addresses.

Für:  Pointing Ticket Fairy support at the team that runs one event

Dauer:  3 Minuten

- [Open Contacts](#step-1)
- [Turn off Use Brand Contacts](#step-2)
- [Enter the escalation address](#step-3)
- [Enter your team's point of contact](#step-4)
- [Save the addresses](#step-5)
- [Check the addresses the event keeps](#step-6)

## Bevor Sie anfangen

- You're an owner or an admin for the event. If you can't see **Contacts** in the event menu, ask an owner or an admin to do this part.
- You have both email addresses: one for buyer questions that only your team can answer, and one for Ticket Fairy support to reach your team.

1. ## Open Contacts

   Open your event and select **Contacts** in the event menu. While the event uses your brand's addresses, **Use Brand Contacts** is on and **Brand Contacts** lists them.
           ![Ticket Fairy event Contacts page with Use Brand Contacts on and the brand's escalation and point of contact addresses listed](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--brand-contacts.png)    Event, Edit, Contacts.
2. ## Turn off Use Brand Contacts

   Turn off **Use Brand Contacts**. Two fields for the event's own addresses appear above it, and your brand's addresses stay listed below for reference.
           ![Ticket Fairy event Contacts page with Use Brand Contacts off and the event's own escalation and point of contact addresses entered](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--event-contacts.png)    Event, Edit, Contacts, with Use Brand Contacts off.
3. ## Enter the escalation address

   Enter the address for buyer questions that only your team can answer in **Contact Email for Escalations**.

   **Hinweis:** The dashboard marks this address for giving to buyers, so use an inbox your team answers, such as a ticketing or box office address.
4. ## Enter your team's point of contact

   Enter the address Ticket Fairy support uses to reach your team about this event in **Point of Contact Email for Ticket Fairy Support**.

   **Hinweis:** The dashboard marks this address for internal use only. It can be a person or a shared inbox for the event's production team.
5. ## Save the addresses

   Select **Save** below the card. The dashboard confirms the save with "Success".

   **Hinweis:** The event takes both addresses together. If a field shows "Required" or "Please enter a valid email address.", correct it and select **Save** again.
6. ## Check the addresses the event keeps

   Open **Contacts** again. **Use Brand Contacts** is off, and the two fields show the addresses you saved.

## Probiere diese Schritte bei deinem eigenen Event aus

Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen.

    Deine E-Mail-Adresse    [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Oder lassen Sie es erledigen

Fai, the assistant inside your dashboard, can set both addresses on one event. She shows you the change and asks you to approve it before she saves it. The command line sets the same two addresses through an event update.

### In Ihrem Dashboard, mit Fai

For \<EVENT NAME\>, set the contact email for escalations to \<ESCALATION EMAIL\> and the point of contact email for Ticket Fairy support to \<TEAM EMAIL\>, then show me the change before you save it

## Über das Terminal

Installieren Sie die CLI über [unserer CLI-Seite](https://www.ticketfairy.com/cli), melden Sie sich mit `ticketfairy auth login` an und wählen Sie mit `ticketfairy brand use <BRAND_ID>` die Marke, an der Sie arbeiten. `ticketfairy brand list` und `ticketfairy event list` zeigen die IDs, die die anderen Befehle verwenden.

Use the same login with the command line that you use in the dashboard, as an owner or an admin for the event. Send both addresses in one update, because the event takes the two together.

### Sets the event's escalation address and its point of contact for Ticket Fairy support, in place of the brand's

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":"\<ESCALATION\_EMAIL\>","internalSupportEmail":"\<TEAM\_EMAIL\>"}'

## Lass Fai das für dich erledigen

Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.

   [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Go back to your brand's addresses

On **Contacts**, turn on **Use Brand Contacts**, then select **Save**. The event's own addresses are removed, and the event uses the addresses under **Brand Contacts** again.

Fai can remove the event's own addresses, so the event uses your brand's again. She shows you the change and asks you to approve it first. The command line does the same with an event update that clears both addresses.

### In Ihrem Dashboard, mit Fai

For \<EVENT NAME\>, remove the event's own support contact addresses so it uses the brand contacts again, and show me the change before you save it

### Über das Terminal

Use an owner or admin login for the event. Clear both addresses in one update.

#### Removes the event's own addresses so the event uses the brand's again

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":null,"internalSupportEmail":null}'

## Fragen, die Sie haben könnten

What is the difference between the two addresses?:  Contact Email for Escalations is the address for buyer questions that need your team, and the dashboard marks it for giving to buyers. Point of Contact Email for Ticket Fairy Support is where Ticket Fairy support reaches your team about the event, and the dashboard marks it for internal use only.

Do buyers see these addresses on my event page or tickets?:  No. Your event page, checkout and tickets do not print either address. Ticket Fairy support sees both beside the event's orders when it looks one up for a buyer.

Why is Use Brand Contacts on when I open the page?:  The event has no addresses of its own yet, so it uses your brand's. The page shows the switch on until the event has both of its own addresses saved.

Why does Brand Contacts say Not provided?:  Your brand has no address of that kind saved. Turn off Use Brand Contacts and enter the event's own addresses, so Ticket Fairy support has an address for your team about this event.

I entered support addresses when I published. Where did they go?:  The Support Information section of the publish dialog saves them. If your brand had addresses and this event had none of its own, the addresses you entered replaced your brand's, for every event that uses brand contacts. If your brand had none, they were saved for this event only. Use this page to give one event its own addresses without changing the brand's.

Do the addresses copy when I duplicate the event?:  Only if you turn on **Contacts** in the Duplicate Event dialog. It starts turned off, so a copy uses your brand's addresses until you give it its own.

## Hast du noch eine Frage?

Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an.

   [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Verwandte Anleitungen

- [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)
- [Planen, wann Ihre Veranstaltung live geht](https://www.ticketfairy.com/de/guides/schedule-when-your-event-goes-live)
- [Eine Veranstaltung duplizieren](https://www.ticketfairy.com/de/guides/duplicate-an-event)
- [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/de/guides/invite-your-team)
- [Create an event](https://www.ticketfairy.com/de/guides/create-an-event)
- [Freefund nutzen, um Nichterscheinen bei kostenlosen Veranstaltungen und RSVP-Veranstaltungen zu reduzieren](https://www.ticketfairy.com/de/guides/reduce-no-shows-at-free-rsvp-events)
- [Einen A/B-Test für Ihr Event durchführen](https://www.ticketfairy.com/de/guides/run-an-ab-test-for-your-event)
- [Mache dein Event nur per Einladung zugänglich](https://www.ticketfairy.com/de/guides/make-an-event-invitation-only)
- [Event mit Passwort schützen](https://www.ticketfairy.com/de/guides/password-protect-your-event)
- [Sell tickets by personal invitation](https://www.ticketfairy.com/de/guides/sell-tickets-by-personal-invitation)
- [Versteckte Tickets mit einem Zugangscode freischalten](https://www.ticketfairy.com/de/guides/unlock-hidden-tickets-with-an-access-code)
- [Approve orders before buyers receive tickets](https://www.ticketfairy.com/de/guides/approve-orders-before-buyers-receive-tickets)
- [Ein Event verschieben oder neu terminieren](https://www.ticketfairy.com/de/guides/postpone-or-reschedule-an-event)
- [Ein Event absagen](https://www.ticketfairy.com/de/guides/cancel-an-event)
- [Vorregistrierungen vor dem Ticketverkauf entgegennehmen](https://www.ticketfairy.com/de/guides/take-pre-registrations-before-your-on-sale)
- [Eine wiederverwendbare Eventvorlage erstellen](https://www.ticketfairy.com/de/guides/create-a-reusable-event-template)
- [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/de/guides/sell-a-multi-day-festival)
- [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/de/guides/sell-add-ons-with-your-tickets)
- [Tickets in Kategorien gruppieren](https://www.ticketfairy.com/de/guides/group-your-tickets-into-categories)
- [Wiederverwendbare Veranstaltungspässe für Crew und Künstler ausstellen](https://www.ticketfairy.com/de/guides/issue-entry-passes-to-your-crew)
- [Set up ticket types](https://www.ticketfairy.com/de/guides/set-up-ticket-types)
- [Limit who can buy a ticket type](https://www.ticketfairy.com/de/guides/limit-who-can-buy-tickets)
- [Sell tickets only to your NFT holders](https://www.ticketfairy.com/de/guides/sell-tickets-only-to-your-nft-holders)
- [Flyer und Beschreibung zu deiner Veranstaltung hinzufügen](https://www.ticketfairy.com/de/guides/design-your-event-page)
- [Fragen Ihrer Käufer auf der Eventseite beantworten](https://www.ticketfairy.com/de/guides/add-faqs-to-your-event-page)
- [Verkaufe Tickets mit Zeitfenstern für eine Attraktion, Ausstellung oder ein Food-Event](https://www.ticketfairy.com/de/guides/sell-timed-entry-tickets)
- [Eine wiederkehrende Veranstaltungsserie ausführen](https://www.ticketfairy.com/de/guides/run-a-recurring-event-series)
- [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/de/guides/sell-vip-tables-and-bottle-service)
- [Hold back tickets for later](https://www.ticketfairy.com/de/guides/hold-back-ticket-stock)
- [Schedule ticket releases](https://www.ticketfairy.com/de/guides/schedule-ticket-sale-windows-and-release-tiers)
- [Alle Ticket Fairy Anleitungen](https://www.ticketfairy.com/de/guides)

## Machen Sie das bei Ihrer eigenen Veranstaltung

Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.

  [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

## Verkaufe Tickets mit Ticket Fairy

Alles in diesen Anleitungen ist ab dem Tag deiner Registrierung in deinem Dashboard.

- Richte dein Event in Minuten ein
- Kostenlose Events sind kostenlos
- Fai, dein Co-Pilot, ist eingebaut

 [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Sieh es dir in einem Gespräch an

Buche eine Demo, und wir zeigen dir, wie Ticket Fairy deine Art von Event abwickelt.

 [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)

### Tipps, um mehr Tickets zu verkaufen

Praktische Ratschläge von Veranstaltern, die ausverkaufen, und jede neue Anleitung, sobald sie erscheint.

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