# Find and manage the orders for your event | Ticket Fairy Anleitungen

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Anleitungen](https://www.ticketfairy.com/de/guides)
3. Find and manage the orders for your event

Kasse und Bestellungen

# Find and manage the orders for your event

Box office, support and promoter teams spend the run of a sale answering questions about one order at a time. The Orders page keeps every order for your event in one place, sorted into tabs by what happened to it. You can find the order a buyer is asking about in seconds and leave a note so the next person on your team knows what was agreed.

Find any ticket order on your event by buyer, email address or order number, see which tab each order sits in, open it to read the tickets, the buyer and where the sale came from, and leave a note your team can see.

Für:  Looking after the orders on your event

Dauer:  6 Minuten

- [Open the Orders page](#step-1)
- [Choose the tab for the orders you need](#step-2)
- [Search for the order](#step-3)
- [Open the order](#step-4)
- [The details on an order](#step-5)
- [Add a note to the order](#step-6)
- [Check the note is on the order](#step-7)
- [Send a buyer their tickets again](#step-8)
- [Refund an order](#step-9)
- [Clear the orders waiting on an ID check](#step-10)
- [Win back buyers who left checkout](#step-11)

## Bevor Sie anfangen

- You're the owner, an admin, a **Stats** login, a support login or a limited support login on the event. A **Limited Stats** login is sent back to the home page when it opens **Orders**.
- You can add notes with any of those logins. Editing or deleting a note needs the owner, an admin or either support login, and with a limited support login the table stays empty until you search.

1. ## Open the Orders page

   Open your event and select **Orders**. The page opens on **All Orders**, newest first, with a tab for each state your orders are in.

   **Hinweis:** A tab appears only once the event has an order in that state, so a new event starts with All Orders and Abandoned Carts alone.
           ![Ticket Fairy Orders page on All Orders, with Paid, Guest, Refunded, Cancelled, Payment Plan and Abandoned Carts tabs above six orders](https://www.ticketfairy.com/embeds/posters/marketing-orders--all-orders.png)    Event, Orders, All Orders.
2. ## Choose the tab for the orders you need

   Select the tab that matches what happened to the orders you are looking for.

   - **Paid**: Orders paid in full, including ones whose tickets the buyer has put up for resale.
   - **Guest**: Free guest orders your team issued.
   - **Sold**: Orders whose tickets another buyer bought through resale.
   - **Refunded**: Orders you or the buyer refunded.
   - **Pending**: Orders that are not paid yet. Where you approve orders before tickets are issued, this tab is **Needs Approval** with the number waiting.
   - **Payment Plan**: Orders the buyer is still paying off in instalments.
   - **Cancelled**: Orders that were cancelled, with their tickets no longer valid.
   - **Abandoned Carts**: Buyers who entered their details at checkout and never paid.
3. ## Search for the order

   Select **Search**, then enter the buyer's name, email address, phone number or order number. It also finds orders by ticket type, promotion or the words in your team's notes.

   **Hinweis:** Search looks only in the tab you have open, so use **All Orders** when you are not sure what happened to the order.
4. ## Open the order

   Select the order's row, or **View** at the end of it. The order opens with its tickets on the left and the buyer's details, where the sale came from and **Order Notes** on the right.

   **Tipp:** Use **Previous order** and **Next order** to move through the orders in your tab without closing this one.
           ![Ticket Fairy order window with two valid VIP Weekend tickets, the buyer's phone, location, device and traffic source, and a note in Order Notes](https://www.ticketfairy.com/embeds/posters/marketing-orders--order-details.png)    Event, Orders, order.

## The details on an order

The buyer's side shows their phone number and location, the device and browser they bought on, and the traffic source and campaign tags recorded with the sale. A promotion name or discount code appears when the order used one, and the number beside the buyer's name is how many of your brand's events they have held tickets for, this one included.

5. ## Add a note to the order

   Under **Order Notes**, select **Add Note**, enter the text in **Note**, then select **Save**. The note appears under By and your name, newest first.

   **Hinweis:** Notes are for your team. The buyer never sees them, and nothing is emailed when you add one.
           ![Ticket Fairy Add Note dialog with an empty Note field, Save and Cancel](https://www.ticketfairy.com/embeds/posters/marketing-orders--add-order-note.png)    Event, Orders, order, Order Notes, Add Note.
6. ## Check the note is on the order

   Close the order and look at its row. An order with a note carries a mark beside its number, and holding the pointer over the mark shows the note.

   **Hinweis:** A phone shows each order as a card without the mark, so open the order there to read its notes.
7. ## Send a buyer their tickets again

   If a buyer says their tickets never arrived, select **Resend** in the order's menu. You can correct the name or email address on a ticket first.

   [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/de/guides/resend-tickets-and-fix-a-buyers-details)
8. ## Refund an order

   If you're the event owner and a buyer is owed their money back, select **Refund** in the order's menu and confirm it with the code Ticket Fairy emails you.

   [Refund an order on your event](https://www.ticketfairy.com/de/guides/refund-an-order)
9. ## Clear the orders waiting on an ID check

   If you ask buyers to prove who they are, open the **Needs Verification** tab to send the check again, take the payment or release the hold.

   [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/de/guides/verify-buyer-identity-at-checkout)
10. ## Win back buyers who left checkout

    Open the **Abandoned Carts** tab to see who entered their details and never paid, then email them from **Messaging**.

    [Win back buyers who left checkout](https://www.ticketfairy.com/de/guides/recover-abandoned-carts)

## Probiere diese Schritte bei deinem eigenen Event aus

Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen.

    Deine E-Mail-Adresse    [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Oder lassen Sie es erledigen

Fai, the assistant inside your dashboard, finds an order by the buyer's email address or the order number, reads it back to you with its notes, and adds a note once you approve the wording. Over MCP your own assistant can list an event's orders by status and open one, and the command line does the same. Neither MCP nor the command line reads or changes order notes.

### In Ihrem Dashboard, mit Fai

Find the order for \<BUYER EMAIL ADDRESS\> on \<EVENT NAME\>, tell me its status, tickets and any notes on it, then add this note once I approve it: \<NOTE\>

### Über MCP, mit Ihrem eigenen Assistenten

Verbinden Sie Ihren Assistenten mit [unserem MCP-Server](https://www.ticketfairy.com/mcp-server) und bitten Sie ihn:

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand, find the event \<EVENT NAME\>, list its paid orders and open order \<ORDER NUMBER\> with its tickets and buyer

## Über das Terminal

Installieren Sie die CLI über [unserer CLI-Seite](https://www.ticketfairy.com/cli), melden Sie sich mit `ticketfairy auth login` an und wählen Sie mit `ticketfairy brand use <BRAND_ID>` die Marke, an der Sie arbeiten. `ticketfairy brand list` und `ticketfairy event list` zeigen die IDs, die die anderen Befehle verwenden.

Use the same login with the command line that you use in the dashboard. It lists an event's orders, filtered to one status if you want, and opens one order by its number. Notes and saved views are in the dashboard and Fai only.

### Lists the event's paid orders, newest first

ticketfairy order list \<EVENT\_ID\> --status paid

### Opens one order with its tickets and buyer, using the number from the Order column

ticketfairy order get \<EVENT\_ID\> \<ORDER\_ID\>

## Lass Fai das für dich erledigen

Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.

   [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Save a filtered view

1. ### Filter the orders

   Select the filter button beside **Export**, then narrow the orders by **Ticket Type**, **Add On**, **Promotion**, **Discount Code**, **Referral Link**, **Statuses**, **Customer Type** or **Payment Method**. A filter appears when your orders have something to filter by.
2. ### Save the view

   Open **Select View**, choose **Save view**, enter a name, then select **Save**. The option is there once a filter is applied, and the view keeps both the filters and the tab you had open.

   **Hinweis:** A saved view belongs to your login on this event, so each person on your team keeps their own.

Saved views are kept in the dashboard for your login, and Fai cannot save one. She can count an event's orders, or one buyer's by email address, but not by the filters a view saves.

### In Ihrem Dashboard, mit Fai

How many orders does \<EVENT NAME\> have, and which of them are from \<BUYER EMAIL ADDRESS\>

## Edit or delete a note

Under **Order Notes**, select the pencil beside a note to change its words in **Edit Note**, or the bin to delete it.

**Warnung:** The bin deletes the note straight away and it cannot be brought back, so edit a note rather than deleting it when only the words are wrong.

Fai reads an order's notes, then edits or deletes one after you approve the change. She asks before either, and a deleted note cannot be brought back.

### In Ihrem Dashboard, mit Fai

Show me the notes on order \<ORDER NUMBER\> on \<EVENT NAME\>, then change the one about \<SUBJECT\> to say: \<NEW WORDING\>

## Fragen, die Sie haben könnten

Why can't I see the Orders page?:  Your login on this event decides it. The owner, admins, **Stats** logins and both support logins can open **Orders**; a **Limited Stats** login is sent back to the home page. Ask the owner or an admin to change your role on the event.

Why is an order I'm looking for missing?:  Search looks only in the tab you have open. Select **All Orders** and search again; if a buyer left checkout before paying, they are on **Abandoned Carts** rather than in the orders.

Can the buyer see the notes on their order?:  No. Notes stay with your team on the Orders page and in Fai, and nothing about them reaches the buyer.

Who added a note?:  Each note shows the name of the person who added it under **Order Notes**. The newest note is at the top.

Can I get a list of the orders in a tab?:  Yes. **Export** on the same table downloads the orders or tickets you have in front of you, and the guide to answering a ticket sales question no report covers explains each export.

## Hast du noch eine Frage?

Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an.

   [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Verwandte Anleitungen

- [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)
- [Refund an order on your event](https://www.ticketfairy.com/de/guides/refund-an-order)
- [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/de/guides/resend-tickets-and-fix-a-buyers-details)
- [Move a buyer to a different ticket type or seat](https://www.ticketfairy.com/de/guides/move-a-buyer-to-a-different-ticket-type-or-seat)
- [How do you answer a ticket sales question no report covers?](https://www.ticketfairy.com/de/guides/answer-custom-ticket-sales-questions)
- [Approve orders before buyers receive tickets](https://www.ticketfairy.com/de/guides/approve-orders-before-buyers-receive-tickets)
- [Warteliste für ein ausverkauftes Event einrichten](https://www.ticketfairy.com/de/guides/run-a-waiting-list)
- [Let buyers resell their tickets at face value](https://www.ticketfairy.com/de/guides/let-buyers-resell-their-tickets-at-face-value)
- [Print venue directions and entry details on your tickets](https://www.ticketfairy.com/de/guides/print-venue-directions-and-entry-details-on-your-tickets)
- [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/de/guides/verify-buyer-identity-at-checkout)
- [Käufern ermöglichen, ihre Tickets selbst zu erstatten](https://www.ticketfairy.com/de/guides/let-buyers-refund-themselves)
- [Choose which details checkout asks your ticket buyers for](https://www.ticketfairy.com/de/guides/choose-which-attendee-details-checkout-collects)
- [Win back buyers who left checkout](https://www.ticketfairy.com/de/guides/recover-abandoned-carts)
- [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/de/guides/take-a-group-booking-and-invoice-it)
- [Benutzerdefinierte Fragen zum Event-Checkout hinzufügen](https://www.ticketfairy.com/de/guides/add-custom-checkout-questions)
- [Benutzerdefinierte Bedingungen zum Event-Checkout hinzufügen](https://www.ticketfairy.com/de/guides/add-custom-terms-to-your-checkout)
- [Alle Ticket Fairy Anleitungen](https://www.ticketfairy.com/de/guides)

## Machen Sie das bei Ihrer eigenen Veranstaltung

Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.

  [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

## Verkaufe Tickets mit Ticket Fairy

Alles in diesen Anleitungen ist ab dem Tag deiner Registrierung in deinem Dashboard.

- Richte dein Event in Minuten ein
- Kostenlose Events sind kostenlos
- Fai, dein Co-Pilot, ist eingebaut

 [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Sieh es dir in einem Gespräch an

Buche eine Demo, und wir zeigen dir, wie Ticket Fairy deine Art von Event abwickelt.

 [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)

### Tipps, um mehr Tickets zu verkaufen

Praktische Ratschläge von Veranstaltern, die ausverkaufen, und jede neue Anleitung, sobald sie erscheint.

Wir respektieren deine Privatsphäre. Jederzeit abbestellbar.