---
title: "Handle the contract, invoice and riders an artist's agent sends for your event | Ticket Fairy Anleitungen"
description: "Once an agent answers your offer, Fai finds their contract, invoice and riders in your email or in files you add, and says what each one is. Compare their contract with your offer and upload the countersigned copy, put their invoice into payments due, and send their riders to the act's advance, with one next step shown for every act on your event."
canonical: "https://www.ticketfairy.com/de/guides/handle-the-contract-invoice-and-riders-an-agent-sends-back"
---

# Handle the contract, invoice and riders an artist's agent sends for your event | Ticket Fairy Anleitungen

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Anleitungen](https://www.ticketfairy.com/de/guides)
3. Handle the contract, invoice and riders an artist's agent sends for your event

Die Produktion steuern

# Handle the contract, invoice and riders an artist's agent sends for your event

Bookers and promoters get the agent's own contract, a deposit invoice and two riders for every act they book, spread across weeks of email. Keeping each act's paperwork in one place, checked against the offer you sent, means nothing is signed on the wrong terms and every invoice lands in the budget before it is due.

Once an agent answers your offer, Fai finds their contract, invoice and riders in your email or in files you add, and says what each one is. Compare their contract with your offer and upload the countersigned copy, put their invoice into payments due, and send their riders to the act's advance, with one next step shown for every act on your event.

Für:  Getting every act's paperwork from their agent sorted

Dauer:  10 Minuten

- [Open agent paperwork](#step-1)
- [Check your email for new files](#step-2)
- [Add a file the agent sent another way](#step-3)
- [Confirm what a new file is](#step-4)
- [Compare their contract with your offer](#step-5)
- [Upload the countersigned copy](#step-6)
- [Add their invoice to payments due](#step-7)
- [Send their riders to the advance](#step-8)
- [Put the agreed terms on the booking](#step-9)
- [Check the act is done](#step-10)

## Bevor Sie anfangen

- You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only.
- You sent the act's agent an offer, or the act is booked on the event with their agent as a contact. The contract, invoice and riders go onto the act's booking on the event, so book the act before you finish them.
- Optional: a mailbox is connected to your brand, so Fai can find the agent's emails. Without one, you add each file by hand.

1. ## Open agent paperwork

   Open the event, select **Operations**, select **Contracts** in the list of sections, then select **Agent paperwork**.

   **Hinweis:** Each act shows its contract, invoice and riders as not received, to check, checked or done, and one next step, such as **Next: countersign their contract**. If Contracts is not in the list, select **More sections** and open it there.
          ![Ticket Fairy agent paperwork for an event, with each act's contract, invoice and riders from their agent and the next thing to do](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--acts.png)    Each act's files from their agent.
2. ## Check your email for new files

   Optional: select **Check email**.

   **Hinweis:** Fai also looks every hour in the mailboxes connected to your brand, for emails from each act's agent and contacts. She reads the answer to your offer and adds the files they attach.
3. ## Add a file the agent sent another way

   Optional: select **Add a file**, choose the **Act**, choose **What is it?** or **Let Fai work it out**, then choose the file.

   **Hinweis:** Add a PDF, Word, Excel or text file or a photo, up to 25 MB. Fai reads it within about a minute.
          ![Ticket Fairy dialog to add a file from an agent, with the act, what the file is and the file to choose](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--add-file.png)    Add a file from an agent.
4. ## Confirm what a new file is

   Select a file marked **Check this**, then select **Confirm** if Fai has it right.

   **Hinweis:** If it is something else, choose it under **What is this file?** before you confirm. Select **Set aside** for a file you do not need; nothing in it is used.
          ![Ticket Fairy file from an agent that Fai thinks is a contract, with the buttons to confirm it, change what it is or set it aside](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--new-file.png)    Confirm what a file is.
5. ## Compare their contract with your offer

   Open the confirmed contract and read **Their contract compared with your offer**.

   **Hinweis:** Each term, from the fee and deposit to the set length and cancellation, shows **Matches** or **Different** with both values. Ask the agent to fix a different term before you sign.
          ![Ticket Fairy agent's contract compared with the offer, term by term, with the fee, deposit, dates and set length marked matches or different, and the upload for the signed copy](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--contract.png)    Their contract against your offer.
6. ## Upload the countersigned copy

   Sign their contract, then choose the signed copy in **Upload the signed copy** and confirm.

   **Hinweis:** The signed copy is saved with the event's contracts and the offer is marked as contracted. Upload a PDF or a photo of the signed pages, up to 25 MB.
7. ## Add their invoice to payments due

   Open the confirmed invoice, check **What it is for**, the **Amount** and the **Due date**, then select **Add to payments due**.

   **Hinweis:** The act's deposit, balance or fee in payments due takes the invoice's amount, due date and who to pay, so the budget and the settlement read it too. A newer invoice for the same payment replaces the earlier one.
          ![Ticket Fairy agent's deposit invoice read by Fai, with what it is for, the amount, currency, due date, invoice number and who to pay, ready to add to payments due](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--invoice.png)    Their invoice, ready for payments due.
8. ## Send their riders to the advance

   Open a confirmed technical or hospitality rider and select **Send to the advance**.

   **Hinweis:** Each part of the rider waits in the act's advance as an answer for you to check, and nothing changes until you accept it there. A newer rider is sent again only after you confirm it.

   [Fill in each performer's advance for your event from tour books, riders and emails](https://www.ticketfairy.com/de/guides/fill-in-advances-from-tour-books-riders-and-emails)
          ![Ticket Fairy technical rider from an agent, sent to the act's advance, with each answer waiting to be checked or accepted and what changed from last year's rider](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--rider.png)    Their rider, sent to the advance.
9. ## Put the agreed terms on the booking

   If a file or the accepted offer says something different from the act's booking, select **Use these on the booking** or **Use the offer's terms**, then confirm.

   **Hinweis:** The booking's fee, deposit, balance, due dates and set length change, and the booking's history keeps the old values.
10. ## Check the act is done

    Go back to **Agent paperwork**.

    **Hinweis:** The act shows **All done** once the contract, invoice and riders are each done.

## Probiere diese Schritte bei deinem eigenen Event aus

Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen.

    Deine E-Mail-Adresse    [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Oder lassen Sie es erledigen

Fai lists each act's files from their agent and the next step, checks your email for new ones, confirms what a file is or sets it aside, reads one again, puts an invoice into payments due, sends a rider to the advance and puts the offer's or a file's terms on the booking. She shows you each change first and waits for your yes. She cannot upload a file; select Add a file or Upload the signed copy in the dashboard for those.

### In Ihrem Dashboard, mit Fai

What is still missing from the agents for \<EVENT NAME\>, and add Nova Lights' deposit invoice to payments due

## Lass Fai das für dich erledigen

Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.

   [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Bring back a file you set aside

1. ### Bring it back

   Open the file from the files set aside or replaced, then select **Bring it back**.

   **Hinweis:** It is then checked again like a new file.

Fai brings back a file you set aside when you ask, after you confirm.

### In Ihrem Dashboard, mit Fai

Bring back the Nova Lights invoice I set aside for \<EVENT NAME\>

## Fragen, die Sie haben könnten

Why can't I choose a file for an act?:  The act has an offer but no booking on your event yet. Files are kept on the act's booking. When you record that the agent accepted your offer, the act is added to your event and you can add their files.

Can I sign the agent's contract online?:  Not their own PDF. Sign it the way you usually do, then upload the signed copy. To send your own contract to an act without an agent, use Send contracts and get them signed online.

What if no mailbox is connected?:  The view says Fai cannot check email, and you add each file with Add a file. Everything else works the same.

What happens when the agent sends a new version?:  The new file replaces the earlier one of the same kind for that act and says what changed. The earlier one stays under the files set aside or replaced.

Will a deposit invoice make me pay the fee twice?:  No. A deposit or balance invoice for a booking with one fee shows on that fee, and the fee stays what you owe. The amount is never counted twice in payments due or the budget.

Does Fai read emails I did not send the offer from?:  Fai reads only emails from the act's agent or contacts, in the mailboxes connected to your brand. The contents are read as information only, never as instructions to Fai.

## Hast du noch eine Frage?

Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an.

   [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Verwandte Anleitungen

- [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/features)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/de/guides/make-an-offer-to-an-artists-agent)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/de/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/de/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Fill in each performer's advance for your event from tour books, riders and emails](https://www.ticketfairy.com/de/guides/fill-in-advances-from-tour-books-riders-and-emails)
- [Run your event from its Today page](https://www.ticketfairy.com/de/guides/run-your-event-from-its-today-page)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/de/guides/find-any-performer-stage-or-day-on-your-event)
- [Build the running order for your event day](https://www.ticketfairy.com/de/guides/plan-your-event-production)
- [Verfolge jede Künstlerbuchung für dein Event](https://www.ticketfairy.com/de/guides/book-and-brief-your-artists)
- [Halte die Aufgaben hinter deinem Event in Bewegung](https://www.ticketfairy.com/de/guides/keep-your-event-tasks-on-track)
- [Balance your event team's workload](https://www.ticketfairy.com/de/guides/balance-your-event-teams-workload)
- [Read your event's email in one inbox](https://www.ticketfairy.com/de/guides/read-your-event-email-in-one-inbox)
- [Take notes on your event calls with Fai](https://www.ticketfairy.com/de/guides/take-notes-on-your-event-calls-with-fai)
- [Choose what Fai does on your event](https://www.ticketfairy.com/de/guides/choose-what-fai-does-on-your-event)
- [Choose how your event emails look](https://www.ticketfairy.com/de/guides/choose-how-your-event-emails-look)
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- [Advance your performers before the show](https://www.ticketfairy.com/de/guides/advance-your-performers-before-the-show)
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- [Plan your run of show and who calls it](https://www.ticketfairy.com/de/guides/plan-your-run-of-show-and-who-calls-it)
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- [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/de/guides/share-day-sheets-with-your-on-site-teams)
- [Call your show live on show day](https://www.ticketfairy.com/de/guides/call-your-show-live-on-show-day)
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- [Termine für Shows in Ihrer Venue reservieren](https://www.ticketfairy.com/de/guides/hold-dates-for-shows-at-your-venue)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/de/guides/settle-a-show-with-an-artist)
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- [Get your traders ready for show day](https://www.ticketfairy.com/de/guides/get-your-traders-ready-for-show-day)
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- [Book delivery times for your event and check vehicles in at the gate](https://www.ticketfairy.com/de/guides/book-delivery-times-and-check-vehicles-in-at-the-gate)
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- [Issue accreditation passes for your event](https://www.ticketfairy.com/de/guides/issue-accreditation-passes-for-your-event)
- [Let outside teams name their own people for event passes](https://www.ticketfairy.com/de/guides/let-outside-teams-name-their-own-people-for-passes)
- [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/de/guides/choose-who-approves-accreditation-requests)
- [Recruit volunteers for your event](https://www.ticketfairy.com/de/guides/recruit-volunteers-for-your-event)
- [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/de/guides/approve-or-decline-accreditation-requests-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/de/guides/give-volunteers-their-own-page-and-track-hours)
- [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/de/guides/hand-out-accreditation-passes-at-your-desk)
- [Give crew meals at your event meal desk](https://www.ticketfairy.com/de/guides/give-crew-meals-at-your-meal-desk)
- [Report and handle incidents at your event](https://www.ticketfairy.com/de/guides/report-and-handle-incidents-at-your-event)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/de/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Let outside teams order kit and equipment for your event](https://www.ticketfairy.com/de/guides/let-outside-teams-order-kit-and-equipment-for-your-event)
- [Handle lost property at your event](https://www.ticketfairy.com/de/guides/handle-lost-property-at-your-event)
- [Get hire suppliers to confirm orders and count deliveries for your event](https://www.ticketfairy.com/de/guides/get-hire-suppliers-to-confirm-orders-and-count-deliveries)
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- [Give your event's unused hotel rooms back before the release date](https://www.ticketfairy.com/de/guides/give-unused-hotel-rooms-back-before-the-release-date)
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- [Copy the setup of your last event into your next one](https://www.ticketfairy.com/de/guides/copy-the-setup-of-your-last-event-into-your-next-one)
- [Compare your ticket sales with your last event](https://www.ticketfairy.com/de/guides/compare-your-ticket-sales-with-your-last-event)
- [See the all-in cost of each act on your event](https://www.ticketfairy.com/de/guides/see-the-all-in-cost-of-each-act-on-your-event)
- [See what your brand spends across its events](https://www.ticketfairy.com/de/guides/see-what-your-brand-spends-across-its-events)
- [Show your traders in a directory on your website](https://www.ticketfairy.com/de/guides/show-your-traders-in-a-directory-on-your-website)
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- [Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/de/guides/collect-crew-certificates-before-they-work-a-shift)
- [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/de/guides/run-a-safety-induction-for-everyone-who-works-your-event)
- [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/de/guides/plan-crew-meal-times-and-food-needs-for-your-event)
- [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/de/guides/charge-outside-teams-for-their-crew-meals)
- [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/de/guides/check-in-attendees-and-print-badges-at-registration)
- [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/de/guides/set-up-a-self-service-check-in-kiosk-for-your-event)
- [Füge alle Personen, die dein Event-Formular senden, zu deinen Helfern, Händlern oder deiner Crew hinzu](https://www.ticketfairy.com/de/guides/add-form-applicants-to-your-event-teams)
- [Alle Ticket Fairy Anleitungen](https://www.ticketfairy.com/de/guides)

## Machen Sie das bei Ihrer eigenen Veranstaltung

Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.

  [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

## Verkaufe Tickets mit Ticket Fairy

Alles in diesen Anleitungen ist ab dem Tag deiner Registrierung in deinem Dashboard.

- Richte dein Event in Minuten ein
- Kostenlose Events sind kostenlos
- Fai, dein Co-Pilot, ist eingebaut

 [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Sieh es dir in einem Gespräch an

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 [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/features)

### Tipps, um mehr Tickets zu verkaufen

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