---
title: "Message the crew, volunteers and traders working on your event | Ticket Fairy Anleitungen"
description: "Email or text the people working on your event: a department, one day's rota, your volunteers, performers' teams, traders, press or sponsors in one go, start from a show-day template or let Fai draft it, check exactly who gets it before it goes, and see who it reached."
canonical: "https://www.ticketfairy.com/de/guides/message-the-people-working-on-your-event"
---

# Message the crew, volunteers and traders working on your event | Ticket Fairy Anleitungen

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Anleitungen](https://www.ticketfairy.com/de/guides)
3. Message the crew, volunteers and traders working on your event

Die Produktion steuern

# Message the crew, volunteers and traders working on your event

On show day, a gate change or a weather hold has to reach every steward, bar volunteer and trader in minutes, not after a round of phone calls. One message to the right groups, with a count of who gets it before you press send, keeps the whole site working from the same information.

Email or text the people working on your event: a department, one day's rota, your volunteers, performers' teams, traders, press or sponsors in one go, start from a show-day template or let Fai draft it, check exactly who gets it before it goes, and see who it reached.

Für:  Telling the people working on your event what they need to know

Dauer:  7 Minuten

- [Open Messages](#step-1)
- [Start a message](#step-2)
- [Choose who gets it](#step-3)
- [Choose how to send it](#step-4)
- [Enter the message](#step-5)
- [Choose when it goes](#step-6)
- [Check who gets it, then send](#step-7)
- [See who it reached](#step-8)

## Bevor Sie anfangen

- You need an owner, admin or producer role on the event, and your brand and account need to be verified.
- Text messages need texting turned on for the event. Ask Ticket Fairy support to turn it on.

1. ## Open Messages

   Open the event, select **Operations**, then select **Messages** in the list of sections. Each message shows who it went to and how many it reached.

   **Hinweis:** If Messages is not in the list, select **More sections** and open it there. On show day, **Message people** is also at the top of the show-day view.
          ![Ticket Fairy Messages section with a scheduled weather hold and a sent gate change, each showing who it went to and how many it reached](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--messages.png)    Management, Messages.
2. ## Start a message

   Select **Message people**.
          ![Ticket Fairy Message people dialog with the groups to choose from, email or text message, quick show-day messages, a box to ask Fai for a draft and the message fields](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--message-people.png)    Message people.
3. ## Choose who gets it

   Under **Who gets it**, tick each group, then narrow a group by its status, role, day, team or shift where it offers one.

   **Hinweis:** The groups are departments, people on the rota, all crew, volunteers, performers' teams, traders, press, sponsors and **People who answered a form**, which you narrow by your decision or by one answer. Someone in two groups gets the message once.
4. ## Choose how to send it

   Under **How to send it**, tick **Email**, **Text message** or both.

   **Hinweis:** If a channel isn't available for the event, a note under the channels says why. A text runs to 480 characters, and the counter under it shows how many parts each text takes.
5. ## Enter the message

   Select a quick show-day message such as **Weather hold**, or enter what you want to say under **Ask Fai for a draft** and select **Draft it for me**, then check the subject and message.

   **Hinweis:** Replace the words in square brackets in a template. Select a word beside **Add each person's:**, such as first name, shift time or, with a form's group ticked, their answer to one of its questions, to fill it in for each person.
6. ## Choose when it goes

   Optional: Select **More details**, turn on **Send later** and choose the time.

   **Hinweis:** The time is in the event's time zone, at least 5 minutes and at most 60 days from now. You can cancel a scheduled message until it goes.
7. ## Check who gets it, then send

   Select **Check before sending**, read who gets it by email and by text, then select **Send to** with the number of people.

   **Hinweis:** The check lists anyone left out, such as someone with no mobile number or a number that replied STOP. If the group changed since you checked, you see the new count and check again.
   **Warnung:** A message can't be taken back once it's sent.
8. ## See who it reached

   Select the message in the list. Each person shows **Sent**, **Opened**, **On the way** or **Not sent**.

   **Hinweis:** Sent means the email or text left us, and opened shows when the person's email app loads images. Select **Not reached** to see who it missed.
          ![Ticket Fairy message panel showing who a gate change reached, who opened it and who it did not reach](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--delivery.png)    One message, who it reached.

## Probiere diese Schritte bei deinem eigenen Event aus

Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen.

    Deine E-Mail-Adresse    [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Oder lassen Sie es erledigen

Fai drafts a message in your brand's voice, counts who it will reach and sends it after you confirm the count and the channels. She never sends without your yes.

### In Ihrem Dashboard, mit Fai

Email Saturday's stewards and bar volunteers on \<EVENT NAME\> that the gates open 30 minutes early, and show me who gets it before you send

### Über MCP, mit Ihrem eigenen Assistenten

Verbinden Sie Ihren Assistenten mit [unserem MCP-Server](https://www.ticketfairy.com/mcp-server) und bitten Sie ihn:

Die kopierte MCP-Konfiguration enthält `--read-only`. Entfernen Sie `--read-only` nur, wenn Ihr Assistent Änderungen vornehmen soll. Routinemäßige Änderungen laufen auf Anfrage; vor destruktiven Aktionen fragt Sie ein kompatibler Client. Wenn Ihr Client nicht fragen kann, nehmen Sie die Änderung im Dashboard vor.

Find my event \<EVENT NAME\>, count how many volunteers a message would reach by email, draft a message saying the gates open 30 minutes early, and ask me before you send it

## Über das Terminal

Installieren Sie die CLI über [unserer CLI-Seite](https://www.ticketfairy.com/cli), melden Sie sich mit `ticketfairy auth login` an und wählen Sie mit `ticketfairy brand use <BRAND_ID>` die Marke, an der Sie arbeiten. `ticketfairy brand list` und `ticketfairy event list` zeigen die IDs, die die anderen Befehle verwenden.

Use the CLI to see which groups and channels an event can message, count an audience, have Fai draft the text, send it and list what was sent. Sending needs --expected-count, the count you checked, and asks you first unless you add --force. You need an owner, admin or producer login on the event.

### List the groups, statuses and channels this event can message.

ticketfairy event-os messages options \<EVENT\_ID\>

### Count who a message to every volunteer would reach by email.

ticketfairy event-os messages audience \<EVENT\_ID\> --audience '{"groups":\[{"source":"volunteers"}\]}'

### Have Fai draft the message from your words. Nothing is sent.

ticketfairy event-os messages draft \<EVENT\_ID\> --request "Gates open 30 minutes early on Saturday"

### Email every volunteer. This sends and asks you first; the count must match the one you checked.

ticketfairy event-os messages send \<EVENT\_ID\> --audience '{"groups":\[{"source":"volunteers"}\]}' --subject "\<SUBJECT\>" --message "\<MESSAGE\>" --expected-count \<COUNT\>

### List the messages sent and scheduled on the event.

ticketfairy event-os messages list \<EVENT\_ID\>

## Lass Fai das für dich erledigen

Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.

   [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Send a message again to the people it missed

1. ### Send it again

   Open the message, select **Send again to people it didn't reach**, then **Send again**.

   **Hinweis:** Numbers that replied STOP or can't receive texts are left out. The button appears once the message has finished sending.

Send a message again from its panel in the dashboard.

## Cancel a scheduled message

1. ### Cancel it

   Open the scheduled message, select **Cancel this message**, then **Cancel message**.

   **Hinweis:** It is not sent to anyone, and it stays in the list as **Cancelled**.

Cancel a scheduled message from its panel in the dashboard.

## See every message one person was sent

1. ### Open their messages

   Select a person's name in a message, or **Messages** beside a contact on a performer's page, to see every message they were sent about the event.
          ![Ticket Fairy list of every message one crew member was sent about the event](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--person-messages.png)    Messages to one person.

Fai lists the messages sent on the event and who each one reached.

### In Ihrem Dashboard, mit Fai

Which messages did we send about \<EVENT NAME\> today, and who did they not reach?

## Fragen, die Sie haben könnten

Where do replies go?:  Replies to the email go to your brand's email address. Replies to a text get an automatic answer and are not collected, so ask people to reply by email or phone.

How many people can I message?:  One message can go to up to 2,000 people, and your team can message up to 10,000 people a day and send 20 messages an hour.

Does Fai send messages on her own?:  Not from Messages. When a set time on the run of show moves by 15 minutes or more, Fai suggests an email to the teams it affects on the event's Today page, and nothing goes until someone approves it. Fai emails shift offers and the still coming question by itself only if you turn that on in **Rota rules**.

Can I message ticket holders here?:  No. This section is for the people working on the event. Email ticket buyers from the event's Messaging page.

## Hast du noch eine Frage?

Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an.

   [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Verwandte Anleitungen

- [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/features)
- [Recruit volunteers for your event](https://www.ticketfairy.com/de/guides/recruit-volunteers-for-your-event)
- [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/de/guides/take-trader-applications-for-your-event)
- [Call your show live on show day](https://www.ticketfairy.com/de/guides/call-your-show-live-on-show-day)
- [Take act and trader applications for your event](https://www.ticketfairy.com/de/guides/take-applications-with-a-form)
- [Run your event from its Today page](https://www.ticketfairy.com/de/guides/run-your-event-from-its-today-page)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/de/guides/find-any-performer-stage-or-day-on-your-event)
- [Build the running order for your event day](https://www.ticketfairy.com/de/guides/plan-your-event-production)
- [Verfolge jede Künstlerbuchung für dein Event](https://www.ticketfairy.com/de/guides/book-and-brief-your-artists)
- [Halte die Aufgaben hinter deinem Event in Bewegung](https://www.ticketfairy.com/de/guides/keep-your-event-tasks-on-track)
- [Balance your event team's workload](https://www.ticketfairy.com/de/guides/balance-your-event-teams-workload)
- [Read your event's email in one inbox](https://www.ticketfairy.com/de/guides/read-your-event-email-in-one-inbox)
- [Take notes on your event calls with Fai](https://www.ticketfairy.com/de/guides/take-notes-on-your-event-calls-with-fai)
- [Choose what Fai does on your event](https://www.ticketfairy.com/de/guides/choose-what-fai-does-on-your-event)
- [Choose how your event emails look](https://www.ticketfairy.com/de/guides/choose-how-your-event-emails-look)
- [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/de/guides/keep-rider-lists-and-notes-for-your-artists)
- [Build a dressing-room shopping list from your event's artist riders](https://www.ticketfairy.com/de/guides/build-a-dressing-room-shopping-list-from-artist-riders)
- [Advance your performers before the show](https://www.ticketfairy.com/de/guides/advance-your-performers-before-the-show)
- [Set each performer's guest list, hotel and meal allowances for your event](https://www.ticketfairy.com/de/guides/set-each-performers-allowances-and-travel-party)
- [Fill in each performer's advance for your event from tour books, riders and emails](https://www.ticketfairy.com/de/guides/fill-in-advances-from-tour-books-riders-and-emails)
- [Keep track of where your event's artists and crew are staying](https://www.ticketfairy.com/de/guides/book-travel-and-accommodation-for-your-artists)
- [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/de/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Plan your artists' pickups with drivers and vehicles for your event](https://www.ticketfairy.com/de/guides/plan-artist-pickups-with-drivers-and-vehicles)
- [Plan your run of show and who calls it](https://www.ticketfairy.com/de/guides/plan-your-run-of-show-and-who-calls-it)
- [Check your running order for clashes before show day](https://www.ticketfairy.com/de/guides/check-your-running-order-for-clashes-before-show-day)
- [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/de/guides/share-day-sheets-with-your-on-site-teams)
- [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/de/guides/book-dressing-rooms-and-plan-build-and-break-days)
- [Termine für Shows in Ihrer Venue reservieren](https://www.ticketfairy.com/de/guides/hold-dates-for-shows-at-your-venue)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/de/guides/make-an-offer-to-an-artists-agent)
- [Handle the contract, invoice and riders an artist's agent sends for your event](https://www.ticketfairy.com/de/guides/handle-the-contract-invoice-and-riders-an-agent-sends-back)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/de/guides/settle-a-show-with-an-artist)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/de/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/de/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Work out the backline and production to hire for your event](https://www.ticketfairy.com/de/guides/work-out-the-backline-and-production-to-hire-for-your-event)
- [Send your event hire lists to suppliers](https://www.ticketfairy.com/de/guides/send-your-hire-lists-to-suppliers)
- [Review act and talk applications for your event with your team](https://www.ticketfairy.com/de/guides/review-act-and-talk-applications-with-your-team)
- [Get your traders ready for show day](https://www.ticketfairy.com/de/guides/get-your-traders-ready-for-show-day)
- [Collect insurance and certificates from your event's outside teams](https://www.ticketfairy.com/de/guides/collect-insurance-and-certificates-from-your-outside-teams)
- [Draw your event site map and share it](https://www.ticketfairy.com/de/guides/draw-your-event-site-map-and-share-it)
- [Book delivery times for your event and check vehicles in at the gate](https://www.ticketfairy.com/de/guides/book-delivery-times-and-check-vehicles-in-at-the-gate)
- [Build your event rota and check staff in](https://www.ticketfairy.com/de/guides/build-your-event-rota-and-check-staff-in)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/de/guides/issue-accreditation-passes-for-your-event)
- [Let outside teams name their own people for event passes](https://www.ticketfairy.com/de/guides/let-outside-teams-name-their-own-people-for-passes)
- [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/de/guides/choose-who-approves-accreditation-requests)
- [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/de/guides/approve-or-decline-accreditation-requests-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/de/guides/give-volunteers-their-own-page-and-track-hours)
- [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/de/guides/hand-out-accreditation-passes-at-your-desk)
- [Give crew meals at your event meal desk](https://www.ticketfairy.com/de/guides/give-crew-meals-at-your-meal-desk)
- [Report and handle incidents at your event](https://www.ticketfairy.com/de/guides/report-and-handle-incidents-at-your-event)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/de/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Let outside teams order kit and equipment for your event](https://www.ticketfairy.com/de/guides/let-outside-teams-order-kit-and-equipment-for-your-event)
- [Handle lost property at your event](https://www.ticketfairy.com/de/guides/handle-lost-property-at-your-event)
- [Get hire suppliers to confirm orders and count deliveries for your event](https://www.ticketfairy.com/de/guides/get-hire-suppliers-to-confirm-orders-and-count-deliveries)
- [Keep a risk register for your event](https://www.ticketfairy.com/de/guides/keep-a-risk-register-for-your-event)
- [Send your event lists to your team on a schedule](https://www.ticketfairy.com/de/guides/send-your-event-lists-to-your-team-on-a-schedule)
- [Publish your event line-up and set times](https://www.ticketfairy.com/de/guides/publish-your-line-up-and-set-times)
- [Ask attendees for feedback after your event](https://www.ticketfairy.com/de/guides/ask-attendees-for-feedback-after-your-event)
- [Plan next year's event from your attendee feedback](https://www.ticketfairy.com/de/guides/plan-next-year-from-your-attendee-feedback)
- [Hold hotel rooms for your event's artists and crew](https://www.ticketfairy.com/de/guides/hold-hotel-rooms-for-your-artists-and-crew)
- [Give your event's unused hotel rooms back before the release date](https://www.ticketfairy.com/de/guides/give-unused-hotel-rooms-back-before-the-release-date)
- [Sell hotel rooms to your ticket buyers from a hotel block](https://www.ticketfairy.com/de/guides/sell-hotel-rooms-to-your-ticket-buyers-from-a-hotel-block)
- [Copy the setup of your last event into your next one](https://www.ticketfairy.com/de/guides/copy-the-setup-of-your-last-event-into-your-next-one)
- [Compare your ticket sales with your last event](https://www.ticketfairy.com/de/guides/compare-your-ticket-sales-with-your-last-event)
- [See the all-in cost of each act on your event](https://www.ticketfairy.com/de/guides/see-the-all-in-cost-of-each-act-on-your-event)
- [See what your brand spends across its events](https://www.ticketfairy.com/de/guides/see-what-your-brand-spends-across-its-events)
- [Show your traders in a directory on your website](https://www.ticketfairy.com/de/guides/show-your-traders-in-a-directory-on-your-website)
- [Place your traders on pitches on your event site map](https://www.ticketfairy.com/de/guides/place-your-traders-on-pitches-on-your-site-map)
- [Check your traders' takings after your event and invoice their share of sales](https://www.ticketfairy.com/de/guides/check-trader-takings-and-invoice-a-share-of-sales)
- [Share a power sheet with your event electrician](https://www.ticketfairy.com/de/guides/share-a-power-sheet-with-your-electrician)
- [Give exhibitors a lead scanner for their booth at your event](https://www.ticketfairy.com/de/guides/give-exhibitors-a-lead-scanner-for-their-booth)
- [Let exhibitors follow up their event leads and see their results](https://www.ticketfairy.com/de/guides/let-exhibitors-follow-up-their-leads-and-see-results)
- [Send event document packs to your performers, traders and crew](https://www.ticketfairy.com/de/guides/send-document-packs-to-your-performers-traders-and-crew)
- [Send contracts to many performers, traders or suppliers for your event at once](https://www.ticketfairy.com/de/guides/send-contracts-to-many-performers-traders-or-suppliers-at-once)
- [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/de/guides/offer-open-shifts-to-your-crew-and-volunteers)
- [Find the crew and volunteers who work your events](https://www.ticketfairy.com/de/guides/find-the-crew-and-volunteers-who-work-your-events)
- [Give your event crew one page for all their shifts](https://www.ticketfairy.com/de/guides/give-your-crew-one-page-for-all-their-shifts)
- [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/de/guides/let-event-staff-work-a-desk-from-their-phone)
- [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/de/guides/check-passes-in-and-out-at-your-staff-gates)
- [Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/de/guides/collect-crew-certificates-before-they-work-a-shift)
- [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/de/guides/run-a-safety-induction-for-everyone-who-works-your-event)
- [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/de/guides/plan-crew-meal-times-and-food-needs-for-your-event)
- [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/de/guides/charge-outside-teams-for-their-crew-meals)
- [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/de/guides/check-in-attendees-and-print-badges-at-registration)
- [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/de/guides/set-up-a-self-service-check-in-kiosk-for-your-event)
- [Füge alle Personen, die dein Event-Formular senden, zu deinen Helfern, Händlern oder deiner Crew hinzu](https://www.ticketfairy.com/de/guides/add-form-applicants-to-your-event-teams)
- [Alle Ticket Fairy Anleitungen](https://www.ticketfairy.com/de/guides)

## Machen Sie das bei Ihrer eigenen Veranstaltung

Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.

  [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

## Verkaufe Tickets mit Ticket Fairy

Alles in diesen Anleitungen ist ab dem Tag deiner Registrierung in deinem Dashboard.

- Richte dein Event in Minuten ein
- Kostenlose Events sind kostenlos
- Fai, dein Co-Pilot, ist eingebaut

 [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Sieh es dir in einem Gespräch an

Buche eine Demo, und wir zeigen dir, wie Ticket Fairy deine Art von Event abwickelt.

 [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/features)

### Tipps, um mehr Tickets zu verkaufen

Praktische Ratschläge von Veranstaltern, die ausverkaufen, und jede neue Anleitung, sobald sie erscheint.

Wir respektieren deine Privatsphäre. Jederzeit abbestellbar.