# Answer what ticket buyers ask you on social | Ticket Fairy Anleitungen

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Anleitungen](https://www.ticketfairy.com/de/guides)
3. Answer what ticket buyers ask you on social

Soziale Medien

# Answer what ticket buyers ask you on social

The question that decides a ticket sale is usually asked under your post rather than in your inbox. Every comment on your posts comes into one table, with your past buyers marked, so you can see which questions to answer first.

Read every comment on your ticket posts in one table, tell a buyer from a passer-by, and reply in public or in private without leaving the dashboard.

Für:  Answering the buyers who comment on your event posts

Dauer:  7 Minuten

- [Open the comments on your posts](#step-1)
- [See which commenter already bought a ticket](#step-2)
- [Find the comments that need you first](#step-3)
- [Answer in public](#step-4)
- [Move an order question into a private message](#step-5)
- [Deal with the touts](#step-6)

## Bevor Sie anfangen

- Your Instagram or Facebook account is connected to the brand, and has been long enough to have collected comments.
- You know which questions you answer yourself and which go to your team, so a buyer asking under a post gets an answer from the person who can settle it.

1. ## Open the comments on your posts

   Open **Comments** for the brand.

   **Hinweis:** Every comment on every connected account arrives in one table, newest first, rather than one post at a time.
         ![Ticket Fairy social comments table showing the fan, the comment, the post, the mood and the private message window for each row](https://www.ticketfairy.com/embeds/posters/marketing-social-comments--feed.png)    The comment feed, with a question, praise and a support case in it.
2. ## See which commenter already bought a ticket

   Read the **Fan** column to see whether the commenter has bought from you.

   **Hinweis:** A commenter who matches one of your buyers gets a badge, with how many orders they have placed with your brand. It counts every event of yours, so it tells you they buy from you rather than that they hold a ticket to this one.
3. ## Find the comments that need you first

   Read the **Mood** column to see which comments read as unhappy.

   **Hinweis:** The mood is a reading of the words rather than a verdict, so use it to choose which comments to read first, then read the comment itself before you answer.
4. ## Answer in public

   Select **Reply** on the row and enter your answer.

   **Hinweis:** A public answer is there for everyone reading the post, so one reply can answer the same question for many buyers. Your reply appears under the post as the account, not as you.
5. ## Move an order question into a private message

   Select **Send private message** when the answer involves an order.

   **Hinweis:** The **Private message** column says whether the network still allows one and how long is left. Once that window closes, the reply has to be public or by email.
6. ## Deal with the touts

   Select **Hide** on a comment selling tickets that are not yours.

   **Hinweis:** Hiding leaves the comment visible to its author and to nobody else, which draws less attention than deleting. **Unhide** puts it back.

## Probiere diese Schritte bei deinem eigenen Event aus

Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen.

    Deine E-Mail-Adresse    [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Oder lassen Sie es erledigen

Fai can read the comments back to you and draft a reply. She asks before a reply is posted, because it appears under your post in public.

### In Ihrem Dashboard, mit Fai

What are buyers asking under our posts for \<BRAND NAME\>, and which ones need an answer today

### Über MCP, mit Ihrem eigenen Assistenten

Verbinden Sie Ihren Assistenten mit [unserem MCP-Server](https://www.ticketfairy.com/mcp-server) und bitten Sie ihn:

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand \<BRAND NAME\> and show its events

## Über das Terminal

Installieren Sie die CLI über [unserer CLI-Seite](https://www.ticketfairy.com/cli), melden Sie sich mit `ticketfairy auth login` an und wählen Sie mit `ticketfairy brand use <BRAND_ID>` die Marke, an der Sie arbeiten. `ticketfairy brand list` und `ticketfairy event list` zeigen die IDs, die die anderen Befehle verwenden.

Comments are read in the dashboard.

### Show the brands you can act for

ticketfairy brand list

## Lass Fai das für dich erledigen

Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.

   [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Find a comment again later

1. ### Search the words you remember

   Enter part of the comment in the search field above the table.

   **Hinweis:** Search covers the comment text rather than the person, so a phrase from the comment finds it faster than a name.
2. ### Bring the hidden ones back into view

   Turn on **Include hidden** to see what has been taken down.

   **Hinweis:** Hidden comments are left out of the table by default, so this is how you check a decision or undo one.

Fai can search the comments and read the matches back to you. Hiding and unhiding are done in the dashboard.

### In Ihrem Dashboard, mit Fai

Find the comments for \<BRAND NAME\> that mention refunds

### Über MCP, mit Ihrem eigenen Assistenten

Lassen Sie `--read-only` in Ihrer MCP-Konfiguration. Diese Aufgabe liest nur Daten, deshalb braucht Ihr Assistent keine Werkzeuge für Änderungen.

Pick the brand \<BRAND NAME\> and show its events

### Über das Terminal

Comments are read in the dashboard.

#### Show the brands you can act for

ticketfairy brand list

## Fragen, die Sie haben könnten

Does a reply go out as me or as the account?:  As the account. The buyer sees your brand answering, and your teammates see in the dashboard which of you sent it.

Why can I not send a private message on some comments?:  The networks allow a private message only for a period after the comment is left, and the Private message column shows how long is left. Each comment also takes one private reply, so a comment you have already answered that way offers a public reply instead.

Should I hide a comment or delete it?:  Hide it. Its author still sees it, which rarely starts an argument, and you can put it back. Deleting removes it from the post and cannot be undone.

What does the mood column actually measure?:  A reading of the words, done for you so a long thread can be sorted quickly. Treat it as a way to find the comments worth reading first, not as the answer.

## Hast du noch eine Frage?

Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an.

   [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Verwandte Anleitungen

- [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)
- [Schedule the social posts that sell your tickets](https://www.ticketfairy.com/de/guides/schedule-your-social-posts)
- [Give ticket buyers an AI concierge](https://www.ticketfairy.com/de/guides/give-buyers-an-ai-concierge)
- [Reward buyers who bring friends to your event](https://www.ticketfairy.com/de/guides/reward-buyers-for-referrals)
- [Alle Ticket Fairy Anleitungen](https://www.ticketfairy.com/de/guides)

## Machen Sie das bei Ihrer eigenen Veranstaltung

Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.

  [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

## Verkaufe Tickets mit Ticket Fairy

Alles in diesen Anleitungen ist ab dem Tag deiner Registrierung in deinem Dashboard.

- Richte dein Event in Minuten ein
- Kostenlose Events sind kostenlos
- Fai, dein Co-Pilot, ist eingebaut

 [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Sieh es dir in einem Gespräch an

Buche eine Demo, und wir zeigen dir, wie Ticket Fairy deine Art von Event abwickelt.

 [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/features)

### Tipps, um mehr Tickets zu verkaufen

Praktische Ratschläge von Veranstaltern, die ausverkaufen, und jede neue Anleitung, sobald sie erscheint.

Wir respektieren deine Privatsphäre. Jederzeit abbestellbar.