---
title: "Read your event's email in one inbox | Ticket Fairy Anleitungen"
description: "See every email conversation about one event together, with Fai's summary of each, turn the follow-ups she finds into tasks, reply from your own email app and keep spam out."
canonical: "https://www.ticketfairy.com/de/guides/read-your-event-email-in-one-inbox"
---

# Read your event's email in one inbox | Ticket Fairy Anleitungen

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Anleitungen](https://www.ticketfairy.com/de/guides)
3. Read your event's email in one inbox

Die Produktion steuern

# Read your event's email in one inbox

A festival or tour inbox mixes agents, suppliers, venues and licensing officers across every event you run. The event's Inbox keeps the conversations about this event in one list, summarised, so anyone on the team can pick one up.

See every email conversation about one event together, with Fai's summary of each, turn the follow-ups she finds into tasks, reply from your own email app and keep spam out.

Für:  Keeping up with the email about one event

Dauer:  6 Minuten

- [Open the event's Inbox](#step-1)
- [Open a conversation](#step-2)
- [Turn a follow-up into a task](#step-3)
- [Reply from your own email app](#step-4)
- [Mark junk as spam](#step-5)
- [Check which mailboxes Fai reads](#step-6)

## Bevor Sie anfangen

- You are an owner, admin or producer on the event. The event's Management page opens for those roles only.
- At least one Gmail or Outlook mailbox is connected to your brand. Ticket Fairy support connects it for you.

1. ## Open the event's Inbox

   Open the event, select **Operations**, then select **Inbox** in the list of sections.

   **Hinweis:** The conversations about this event are listed newest first, with the first one open beside them. If a section is not in the list, select **More sections** and open it there.
          ![Ticket Fairy event Inbox with a list of conversations and one open, showing Fai's summary, the follow-ups she found and the messages](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--inbox.png)    The Inbox, with one conversation open.
2. ## Open a conversation

   Select a conversation in the list to read **Fai's summary** and the messages under it.

   **Hinweis:** The labels under the subject show how urgent Fai thinks it is and what it is about, such as Hospitality, Permits or Payment.
3. ## Turn a follow-up into a task

   Under **Follow-ups Fai found**, select **Add as task** beside the job you want on the task board.

   **Hinweis:** The task goes on the event's task board with the email it came from, and the follow-up then reads **Added to tasks**.
4. ## Reply from your own email app

   Select **Reply by email** to start a reply in your email app.

   **Hinweis:** The reply is addressed to the last person who emailed you in the conversation, with the same subject, and it is sent from your own mailbox so the conversation stays there. The button appears once someone outside your connected mailboxes has sent a message in the conversation.
5. ## Mark junk as spam

   Open the conversation and select **Mark as spam**.

   **Hinweis:** It leaves the list and does not come back. Select **Show spam** to see it again, then **Not spam** if it was a mistake.
6. ## Check which mailboxes Fai reads

   Select **Connected mailboxes** at the top of the Inbox.

   **Hinweis:** Each mailbox shows **Connected**, **Paused**, **Needs attention** or **Disconnected**, and when Fai last checked it. The list is your brand's mailboxes, so every event of the brand reads from the same ones.

## Probiere diese Schritte bei deinem eigenen Event aus

Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen.

    Deine E-Mail-Adresse    [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Oder lassen Sie es erledigen

Fai searches the conversations in your connected mailboxes, reads one in full and lists the follow-ups she found, so you can ask about the event's email without opening it.

### In Ihrem Dashboard, mit Fai

What has come in by email about \<EVENT NAME\> this week, and what do we still need to do about it?

## Lass Fai das für dich erledigen

Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein.

   [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Connect your first mailbox

1. ### Ask support to connect your mailbox

   When the Inbox says **No mailbox is connected**, contact Ticket Fairy support and name the Gmail or Outlook mailbox you use for this event.

   **Hinweis:** Once it is connected, Fai starts filing the event's email in the Inbox a few minutes after each email arrives.
          ![Ticket Fairy event Inbox before a mailbox is connected, saying to ask the support team to connect a Gmail or Outlook mailbox](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--no-mailbox.png)    The Inbox before a mailbox is connected.

Fai tells you which mailboxes your brand has connected and whether each one is working.

### In Ihrem Dashboard, mit Fai

Which mailboxes does Fai read for \<EVENT NAME\>?

## Fragen, die Sie haben könnten

Why is an email I sent about the event not in the Inbox?:  Fai files a conversation under the event it is about. One that does not name the event clearly may be filed under another event or none, and email to a mailbox your brand has not connected never reaches the Inbox.

Can I reply from the dashboard?:  No. Reply by email opens your own email app, so the reply goes from your mailbox and stays in its sent mail.

Does marking spam affect my real mailbox?:  No. It only takes the conversation out of the event's Inbox. The email stays in your mailbox as it was.

Who else sees the Inbox?:  The owners, admins and producers on the event. Everyone reads the same conversations and summaries.

## Hast du noch eine Frage?

Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an.

   [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

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- [Alle Ticket Fairy Anleitungen](https://www.ticketfairy.com/de/guides)

## Machen Sie das bei Ihrer eigenen Veranstaltung

Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen.

  [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo)

## Verkaufe Tickets mit Ticket Fairy

Alles in diesen Anleitungen ist ab dem Tag deiner Registrierung in deinem Dashboard.

- Richte dein Event in Minuten ein
- Kostenlose Events sind kostenlos
- Fai, dein Co-Pilot, ist eingebaut

 [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome)

Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig.

## Sieh es dir in einem Gespräch an

Buche eine Demo, und wir zeigen dir, wie Ticket Fairy deine Art von Event abwickelt.

 [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/features)

### Tipps, um mehr Tickets zu verkaufen

Praktische Ratschläge von Veranstaltern, die ausverkaufen, und jede neue Anleitung, sobald sie erscheint.

Wir respektieren deine Privatsphäre. Jederzeit abbestellbar.