# Scan tickets at the door | Ticket Fairy Anleitungen 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Anleitungen](https://www.ticketfairy.com/de/guides) 3. Scan tickets at the door Am Einlass # Scan tickets at the door On the night, your door team needs the queue moving from the moment the doors open. For a promoter, most of what decides that is settled days earlier, when you choose who has the scanning app, what each ticket is allowed to do at the door and what the team does when a barcode is refused. Get your door team on the scanning app with the right login, set the re-entry rules before the day, and watch arrivals and individual tickets while the doors are open. Für: Getting a crowd through the door on event night Dauer: 8 Minuten - [Give each door team member their own login](#step-1) - [Put the app on the phones](#step-2) - [Say what a ticket may do at the door](#step-3) - [Watch the doors while they are open](#step-4) - [Find one person at the gate](#step-5) ## Bevor Sie anfangen - You're an owner or an admin on the event, or on the brand that runs it, so you can invite the door team. - Every person scanning has a phone that can install an app and a login of their own. One shared login tells you nothing about who admitted whom. - You know what your tickets are allowed to do at the door: one entry, re-entry through the night, or a pass that works on more than one day. 1. ## Give each door team member their own login Invite every person who will scan to the event or the brand as **Door Staff**, which reaches the scanning app and nothing else in your dashboard. Their invitation carries the app store links, so they can install it from there. **Hinweis:** One login each puts a name against every admission, so you can see later who admitted an attendee. ![Ticket Fairy team invitation dialog with an email address and the roles](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png) Brand, Team, Add team member. 2. ## Put the app on the phones Open **Check-In** and select **Download App** for the links to **Entry Fairy** on both app stores. A Door Staff login opens straight onto this card, so they can install it themselves. **Hinweis:** Install it days before, not at the gate. Venue wifi with a queue outside is a slow place to download an app. ![The Entry Fairy card on the Ticket Fairy check-in report, with Download App](https://www.ticketfairy.com/embeds/posters/marketing-check-in--download-the-app.png) Event, Check-In. 3. ## Say what a ticket may do at the door On each ticket type, allow more than one scan and set how often when people leave and come back. Where a ticket may be scanned once, the attendee is admitted once and the second scan is refused. **Hinweis:** Door and last entry times live on the same ticket type, and a scan outside them is refused as not valid yet or no longer valid. 4. ## Watch the doors while they are open Open the check-in report to see arrivals by hour against what sold. The chart counts admissions rather than scans, so a flat hour means a quiet door rather than a queue being turned away. ![Ticket Fairy check-in report showing arrivals through the day](https://www.ticketfairy.com/embeds/posters/marketing-check-in--hourly-report.png) Event, Check-In. 5. ## Find one person at the gate Open **Individual Tickets** and search the name or the email address to see that ticket's state, and, once the attendee is in, **Checked In At** and **Checked In By**. This is the check for an attendee at the front of the queue who is told they are already inside. ![Ticket Fairy Individual Tickets tab with the counts and one ticket per row](https://www.ticketfairy.com/embeds/posters/marketing-check-in--individual-tickets.png) Event, Check-In, Individual Tickets. ## Probiere diese Schritte bei deinem eigenen Event aus Erstelle ein kostenloses Konto, lege dein Event an und folge den Schritten oben in deinem eigenen Dashboard. Das dauert ein paar Minuten, und du musst kein Verkaufsgespräch buchen. Deine E-Mail-Adresse [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig. ## Oder lassen Sie es erledigen Fai, the assistant inside your dashboard, reads how the doors are going and can find one person's ticket while you are standing at the entrance. Admitting people is the app's job. ### In Ihrem Dashboard, mit Fai For \, how many have checked in so far, and has \ arrived ## Lass Fai das für dich erledigen Fai arbeitet in deinem Ticket Fairy Dashboard. Erstelle dein Konto, öffne Fai und füge die Anweisung von oben ein. [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig. ## Undo a scan Select **Unscan ticket** on a row that went in by mistake, and confirm. The ticket goes back to valid, with the check-in time and the name of who scanned it cleared, so the attendee can be admitted properly. Fai reads the ticket so you can see whether it went in and when. Undoing the scan is yours to do on the page. ### In Ihrem Dashboard, mit Fai For \, has \ checked in, and at what time ## Admit an attendee when the app cannot Open the ticket inside the order and set its status to checked in by hand. This is for a phone that has died rather than for a normal night, because a ticket admitted this way records nobody's name. Fai finds the order and the ticket. Changing its status is yours to do on the page. ### In Ihrem Dashboard, mit Fai Find the order for \ on \ and show me its tickets and their states ## Fragen, die Sie haben könnten What does my door team see if the same ticket is scanned twice?: Where the ticket may be scanned once, the app says Already Checked In and shows the time the attendee went in and who admitted them, and nothing is recorded. Where you have allowed them back in, the attendee is admitted again and the list then shows that later time and the person who scanned it. What happens at the door to a refunded ticket?: The app says the ticket is refunded and not valid, and no attendee is admitted on it. The same holds for a cancelled ticket and for one that has been replaced. The venue has no signal. Does scanning still work?: Yes. The app takes a copy of the event's tickets when you open the event in it, so your door team keeps admitting people without a connection. Open the event on each phone while you still have signal, before the doors. Can I see how many came through each gate?: Not in your dashboard. The reports break arrivals down by hour, by day, by ticket type and by the person scanning, and each phone shows its own running count as people come in. Ask us if you need the gates reported separately. Can a Door Staff login see my sales?: No. That role opens the scanning app and nothing in the dashboard, which is what makes it safe to hand to casual staff for one night. ## Hast du noch eine Frage? Buche eine Demo, und wir beantworten sie in einem Gespräch, passend zu deiner Art von Event. Oder erstelle dein Konto und sieh es dir selbst an. [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig. ## Verwandte Anleitungen - [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/ticket-scanning-app) - [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/de/guides/invite-your-team) - [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/de/guides/issue-entry-passes-to-your-crew) - [Send free tickets to your guest list](https://www.ticketfairy.com/de/guides/issue-guest-tickets) - [Tickets eines Käufers erneut senden und seine Daten korrigieren](https://www.ticketfairy.com/de/guides/resend-tickets-and-fix-a-buyers-details) - [Alle Ticket Fairy Anleitungen](https://www.ticketfairy.com/de/guides) ## Machen Sie das bei Ihrer eigenen Veranstaltung Erstellen Sie Ihr Konto, legen Sie Ihr Event an und folgen Sie den Schritten in Ihrem eigenen Dashboard. Sie müssen kein Verkaufsgespräch buchen. [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) ## Verkaufe Tickets mit Ticket Fairy Alles in diesen Anleitungen ist ab dem Tag deiner Registrierung in deinem Dashboard. - Richte dein Event in Minuten ein - Kostenlose Events sind kostenlos - Fai, dein Co-Pilot, ist eingebaut [Kostenloses Konto erstellen](https://manage.ticketfairy.com/welcome) Keine Einrichtungsgebühren. Keine verpflichtende monatliche Ticketing-Gebühr. Keine Kreditkarte nötig. ## Sieh es dir in einem Gespräch an Buche eine Demo, und wir zeigen dir, wie Ticket Fairy deine Art von Event abwickelt. [Demo buchen](https://www.ticketfairy.com/de/event-ticketing/book-a-demo) [Weitere Möglichkeiten mit Ticket Fairy](https://www.ticketfairy.com/de/event-ticketing/ticket-scanning-app) ### Tipps, um mehr Tickets zu verkaufen Praktische Ratschläge von Veranstaltern, die ausverkaufen, und jede neue Anleitung, sobald sie erscheint. Wir respektieren deine Privatsphäre. Jederzeit abbestellbar.