# Add your own words to the ticket confirmation email | Guías de Ticket Fairy 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guías](https://www.ticketfairy.com/es/guides) 3. Add your own words to the ticket confirmation email Email, SMS y marketing # Add your own words to the ticket confirmation email Every buyer gets a confirmation email with their ticket, and it carries nothing else until you add to it. Promoters who add the door time, the age limit and how to get home answer the questions that would otherwise reach their inbox, and their buyers' replies go to an address your team reads. Add your door time, travel advice and event rules to the confirmation email buyers get with their tickets, and send their replies to an address your team reads. Para: Telling buyers what they need to know when they buy Dura: 7 minutos - [Open the confirmation email card](#step-1) - [Add the text buyers need](#step-2) - [Read the preview before you save](#step-3) - [Send replies to a person](#step-4) - [Buy a ticket and read what arrives](#step-5) ## Antes de empezar - You are an owner or admin for the event, so you can save changes to it. - You know the three or four things buyers ask you most. Take them from your inbox, because the real ones are duller and more specific than the ones you would invent. - You have an address your team actually reads, if replies should reach a person rather than the default. 1. ## Open the confirmation email card Open the event and find **Confirmation Email**. **Nota:** A card with a message in it offers **Edit**. An event with nothing added says so, and offers **Add custom text** instead. ![Ticket Fairy confirmation email card with saved custom text about door times and travel, and a reply-to address](https://www.ticketfairy.com/embeds/posters/marketing-confirmation-email--custom-text.png) The Confirmation Email card, with a message saved. 2. ## Add the text buyers need Select **Add custom text** on an empty card, or **Edit** on one with a message, and enter what they need to know. **Nota:** Door time, last entry, age limit, what to bring, and how to get home. Four short paragraphs beat one long one, because this is read on a phone. 3. ## Read the preview before you save Check the preview beside the editor, where your text sits inside the real email. **Nota:** The preview is close to the final email rather than identical to it, so treat the wording as exact and the spacing as approximate. 4. ## Send replies to a person Enter your team address in **Reply-to address**. **Nota:** Buyers reply to the confirmation whether or not you invite them to. Left blank, those replies reach the default address rather than your team. 5. ## Buy a ticket and read what arrives Buy one ticket yourself and read the email that lands. **Nota:** This is the only check that covers the real email rather than the preview. Refund your own order afterwards. ## Prueba estos pasos en tu propio evento Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial. Tu dirección de correo electrónico [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito. ## O deja que lo hagan por ti Fai can draft the message from what she knows about the event and show it to you before it is saved. Reading it back afterwards is the check worth doing. ### En tu panel, con Fai Draft the extra text for the confirmation email for \. Cover the door time, the age limit and how to get home, and show it to me before saving ### Desde tu propio asistente, por MCP Conecta tu asistente a [nuestro servidor MCP](https://www.ticketfairy.com/mcp-server) y pídele: Mantén `--read-only` en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios. Pick the brand, find the event \ and show its confirmation email text ## Desde tu terminal Instala la CLI desde [nuestra página de la CLI](https://www.ticketfairy.com/cli), inicia sesión con `ticketfairy auth login` y elige la marca con la que trabajas usando `ticketfairy brand use `. `ticketfairy brand list` y `ticketfairy event list` muestran los ID que usan los demás comandos. Read the event back to check what the confirmation email currently says. ### Show the event and its saved settings ticketfairy event get \ ## Deja que Fai lo haga por ti Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba. [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito. ## Change the message as the event nears 1. ### Update the text when a detail moves Select **Edit** the same day a door time or a lineup changes. **Nota:** Buyers who already have their confirmation keep the old wording, so a change close to the day needs an email to them as well. Fai can read the current text back and draft the replacement. ### En tu panel, con Fai What does the confirmation email for \ currently say, and draft a version with the new door time in it ### Desde tu propio asistente, por MCP Mantén `--read-only` en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios. Pick the brand, find the event \ and show its confirmation email text ### Desde tu terminal Read the event to see the saved text. #### Show the event and its saved settings ticketfairy event get \ ## Take the message off again 1. ### Remove the custom text Open the card and select **Clear**. **Nota:** The confirmation goes back to carrying the ticket and nothing else. Emails already sent keep the words they were sent with. Fai can open the card so you can remove the text yourself. ### En tu panel, con Fai Open the confirmation email settings for \ ### Desde tu propio asistente, por MCP Mantén `--read-only` en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios. Pick the brand, find the event \ and show its confirmation email text ### Desde tu terminal Read the event to confirm the text is gone. #### Show the event and its saved settings ticketfairy event get \ ## Preguntas que puedes tener Does this change emails already sent?: No. A confirmation carries the words it was sent with. Buyers who bought before the change keep the old version, so email them separately when it matters. Is this the same for every ticket type?: Yes. The text goes on the confirmation for the whole event, so keep it to what is true for everybody who bought. Where do replies go if I leave the address blank?: To the default address rather than to your team. Enter one whenever you want a person to see what buyers send back. Why does the preview look slightly different from the email?: The preview renders your text inside the email rather than sending it, so the wording is exact and the spacing is close. Buy a ticket to see the real one. ## ¿Todavía tienes una pregunta? Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo. [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito. ## Guías relacionadas - [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features) - [Email the people who bought tickets to your event](https://www.ticketfairy.com/es/guides/email-your-buyers) - [Reenviar los boletos de un comprador y corregir sus datos](https://www.ticketfairy.com/es/guides/resend-tickets-and-fix-a-buyers-details) - [Create an event](https://www.ticketfairy.com/es/guides/create-an-event) - [Save the emails you send buyers, guests and applicants](https://www.ticketfairy.com/es/guides/save-the-emails-you-send) - [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides) ## Hazlo en tu propio evento Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial. [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) ## Vende entradas con Ticket Fairy Todo lo que ves en estas guías está en tu panel desde el día en que te registras. - Monta tu evento en minutos - Los eventos gratuitos son gratis - Fai, tu copiloto, viene incluida [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito. ## Míralo en una llamada Reserva una demo y te mostramos cómo Ticket Fairy gestiona tu tipo de evento. [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features) ### Consejos para vender más entradas Consejos prácticos de organizadores que agotan entradas, y cada guía nueva en cuanto se publica. Respetamos tu privacidad. Cancela cuando quieras.