# Tell ticket holders where your event is | Guías de Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guías](https://www.ticketfairy.com/es/guides)
3. Tell ticket holders where your event is

Email, SMS y marketing

# Tell ticket holders where your event is

A late venue reveal or a change of entrance can turn a good event day into a stressful one. Ticket Fairy keeps the location information with the event and emails a clear update to the people attending once you approve it.

Save the location details, choose when future buyers can see the venue, and email a confirmed venue update to ticket holders and RSVPs.

Para:  Announcing an event location or venue change to the people attending

Dura:  4 minutos

- [Open Venue Details](#step-1)
- [Choose whether future buyers see the venue](#step-2)
- [Enter the location information](#step-3)
- [Save the venue changes](#step-4)
- [Open the announcement](#step-5)
- [Approve the announcement](#step-6)
- [Check that the email went out](#step-7)

## Antes de empezar

- You're an owner or admin of the event.
- Your event has a saved venue.

1. ## Open Venue Details

   Open your event, select **Details**, then scroll to **Venue Details**.
           ![Ticket Fairy Venue Details controls with Hide this venue from customers, the location disclosure date and the Announce Location button](https://www.ticketfairy.com/embeds/posters/marketing-announce-location--venue-action.png)    Event, Details, Venue Details.
2. ## Choose whether future buyers see the venue

   Turn **Hide this venue from customers** off when future buyers should see the venue on the event page.

   **Nota:** To keep the venue secret until a set time, leave it on and enter **Location Disclosure Date (optional)**. At that time the venue appears on the event page and Ticket Fairy emails the location to ticket holders, so you do not need to announce it yourself.
3. ## Enter the location information

   Enter the directions or entrance details ticket holders need under **Additional Location Information**.

   **Nota:** The location email carries this text with the venue name and address.
4. ## Save the venue changes

   Select **Save** at the foot of the page.

   **Nota:** **Announce Location** stays unavailable until you save. If the page asks "Do you want to send venue update information to all ticket holders and RSVPs?", select **No** when you will announce the location in the next steps, because **Yes** sends the same update now.
5. ## Open the announcement

   Select **Announce Location**, then check the text under **Location Information**.

   **Nota:** The text you saved appears here, and a change here replaces the saved location information. Ticket holders receive the email with the subject Location Updated: and your event name, or Location Disclosed: while the venue is still hidden.
           ![Ticket Fairy Announce Location confirmation with the subject and location information](https://www.ticketfairy.com/embeds/posters/marketing-announce-location--confirm-announcement.png)    Event, Details, Venue Details, Announce Location.
6. ## Approve the announcement

   Select **Yes** to send the email.

   **Nota:** The confirmation mentions unhiding the location for future buyers. **Hide this venue from customers** and the disclosure date decide that, so set them before you approve.
   **Advertencia:** The email cannot be recalled once you select Yes.
7. ## Check that the email went out

   Look for "Successfully sent!" after the confirmation closes.

   **Nota:** Ticket Fairy emails each ticket-holder address once, then each RSVP address that is not already on that list. If you see "We couldn't send the emails. Please try again.", select **Announce Location** again.

## Prueba estos pasos en tu propio evento

Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.

    Tu dirección de correo electrónico    [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## O deja que lo hagan por ti

Fai can save the location information and email it to your ticket holders and RSVPs. She shows you the event and the location text and asks for your approval before sending, and the email cannot be recalled after you approve it. Set whether the venue is hidden on the Details page first, because the announcement leaves that setting as it is.

### En tu panel, con Fai

Announce the venue location for \<EVENT NAME\> with this location information: \<LOCATION INFORMATION\>. Show me the event and the text, and ask for my approval before sending

## Deja que Fai lo haga por ti

Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.

   [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Preguntas que puedes tener

Can I change the subject of the location email?:  The email's subject is Location Updated: and your event name, or Location Disclosed: while the venue is still hidden. Leave the **Subject** field in the dialog as it is filled in, because the dialog does not send while it is empty.

Will announcing the location make it visible to future buyers?:  No. The event page shows the venue when **Hide this venue from customers** is off, or once the **Location Disclosure Date (optional)** has passed. Announcing sends the email and saves the location information, and leaves both settings as they are.

Do I need to announce the location if I set a disclosure date?:  No. When the disclosure date passes, Ticket Fairy shows the venue on the event page and emails the location to ticket holders within about five minutes. Use **Announce Location** for an update you want to send straight away.

Why can't I select Announce Location?:  It stays unavailable while Venue Details has unsaved changes, and hovering over the button shows "Save changes to announce new location". Select **Save**, then select **Announce Location** again.

Who receives the venue update?:  Ticket Fairy sends it to each unique ticket-holder email address for the event, then to RSVP addresses that are not already in that list.

Can I stop the email after I select Yes?:  No. The email cannot be recalled. Check the location text, the venue visibility and the recipients before you approve it.

## ¿Todavía tienes una pregunta?

Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.

   [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Guías relacionadas

- [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)
- [Envía un correo a quienes compraron boletos para tu evento](https://www.ticketfairy.com/es/guides/email-your-buyers)
- [Create an event](https://www.ticketfairy.com/es/guides/create-an-event)
- [Posponer o reprogramar un evento](https://www.ticketfairy.com/es/guides/postpone-or-reschedule-an-event)
- [Crea páginas de destino adicionales para tu evento](https://www.ticketfairy.com/es/guides/create-extra-landing-pages-for-your-event)
- [Añade tus propias palabras al correo de confirmación de entradas](https://www.ticketfairy.com/es/guides/add-your-own-words-to-the-confirmation-email)
- [Guarda los correos que envías a compradores, invitados y solicitantes](https://www.ticketfairy.com/es/guides/save-the-emails-you-send)
- [Give your promoters artwork to post about your event](https://www.ticketfairy.com/es/guides/give-your-promoters-artwork-to-post)
- [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides)

## Hazlo en tu propio evento

Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.

  [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

## Vende entradas con Ticket Fairy

Todo lo que ves en estas guías está en tu panel desde el día en que te registras.

- Monta tu evento en minutos
- Los eventos gratuitos son gratis
- Fai, tu copiloto, viene incluida

 [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Míralo en una llamada

Reserva una demo y te mostramos cómo Ticket Fairy gestiona tu tipo de evento.

 [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)

### Consejos para vender más entradas

Consejos prácticos de organizadores que agotan entradas, y cada guía nueva en cuanto se publica.

Respetamos tu privacidad. Cancela cuando quieras.