---
title: "Check accreditation passes in and out at your event staff gates | Guías de Ticket Fairy"
description: "Scan crew, performer and supplier passes at the staff gates of your event so only people whose pass opens that zone, on that day and at that hour, get in. A supervisor can let a refused person through with a reason, and every scan in and out keeps a live count of who is on site and inside each zone."
canonical: "https://www.ticketfairy.com/es/guides/check-passes-in-and-out-at-your-staff-gates"
---

# Check accreditation passes in and out at your event staff gates | Guías de Ticket Fairy

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3. Check accreditation passes in and out at your event staff gates

Gestionar la producción

# Check accreditation passes in and out at your event staff gates

Production and security managers at festivals and large venues keep backstage, the pit and the production village of every event for the people who belong there. A staff gate checks every pass against its zones, days and hours at the moment it is scanned, and the scans in and out tell you who is inside when you need a roll call.

Scan crew, performer and supplier passes at the staff gates of your event so only people whose pass opens that zone, on that day and at that hour, get in. A supervisor can let a refused person through with a reason, and every scan in and out keeps a live count of who is on site and inside each zone.

Para:  Controlling who goes backstage and into each zone of your event

Dura:  6 minutos

- [Open the gate](#step-1)
- [Choose which gate this is](#step-2)
- [Choose in or out](#step-3)
- [Scan the pass](#step-4)
- [Refusals at the gate](#step-5)
- [Let a refused person through](#step-6)
- [Check who is on site](#step-7)
- [Open the people inside a zone](#step-8)
- [Open a person's movements](#step-9)

## Antes de empezar

- You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only.
- The passes are issued in **Accreditation**, with the zones, days and hours each pass type opens.
- A USB or Bluetooth barcode scanner connected to the device at the gate, or staff enter the code printed on each pass by hand.

1. ## Open the gate

   Open the event, select **Operations**, select **Desks**, then select **Gate**.

   **Nota:** This device becomes the gate. For a gate phone whose user has no dashboard login, share a staff gate desk link instead.
          ![Ticket Fairy staff gate for a festival site entrance, with the zone choice, coming in or going out, the scan field and the latest scans](https://www.ticketfairy.com/embeds/posters/marketing-event-gate--gate.png)    The gate, ready to scan.
2. ## Choose which gate this is

   Choose the zone in **This device is the gate for**.

   **Nota:** **Site entrance** checks only the day and hours. A zone, such as Backstage, also checks that the pass opens it.
3. ## Choose in or out

   Select **Coming in** or **Going out**.

   **Nota:** Going out is never refused. Scanning people out keeps the count of who is inside right.
4. ## Scan the pass

   Scan the code on the pass, or enter it in **Scan or enter a pass code**.

   **Nota:** The gate shows the person's photo, zones, days and hours with the answer, such as "Ana Ruiz can go in", and the field is ready for the next scan.
          ![Ticket Fairy backstage gate refusing a stage hand whose pass is for another day and for the production village only, with the button to let them through](https://www.ticketfairy.com/embeds/posters/marketing-event-gate--refused.png)    A pass the backstage gate refuses.

## Refusals at the gate

A refused scan shows a message such as "Stop: Ana Ruiz cannot go into Backstage", with each reason in plain words: their pass does not open this zone, is not for today, is not for this time of day, has not been issued or was cancelled. Every refusal is recorded with the scan, so the pass's movements show it later.

5. ## Let a refused person through

   Optional: Select **Let them through**, enter the reason in **Why they may go in**, then select **Let them through**.

   **Nota:** You can do this for the wrong zone, day or time, and so can a desk link with the supervisor switch. A pass that was never issued or was cancelled is never let through.
          ![Ticket Fairy Let them through dialog at the backstage gate, with the reasons the pass was refused and the box for why they may go in](https://www.ticketfairy.com/embeds/posters/marketing-event-gate--let-them-through.png)    Letting a refused person through with a reason.
6. ## Check who is on site

   Select **On site now** at the top of Desks.

   **Nota:** It counts the people on site and inside each zone, then by pass group or organisation, and updates by itself while it is open.
          ![Ticket Fairy On site now for a festival, with 1,284 people on site, the count inside each zone and the counts by group or organisation](https://www.ticketfairy.com/embeds/posters/marketing-event-gate--on-site-now.png)    Who is on site and in each zone now.
7. ## Open the people inside a zone

   Select a zone's count, such as Backstage.

   **Nota:** The list names everyone inside now and when they went in, for a roll call. Select a group's count instead to see only that group inside the zone.
          ![Ticket Fairy list of the people inside Backstage now, with their role, organisation and the time they went in](https://www.ticketfairy.com/embeds/posters/marketing-event-gate--people-inside.png)    The people inside Backstage now.
8. ## Open a person's movements

   Select **Movements** beside the person.

   **Nota:** Each scan of their pass shows where, in or out, who scanned it or which desk link, and the reason for any let-through.
          ![Ticket Fairy movements of a stage hand's pass, in at the site entrance, refused backstage for the wrong day and then let in by a supervisor](https://www.ticketfairy.com/embeds/posters/marketing-event-gate--movements.png)    Every scan of one pass.

## Prueba estos pasos en tu propio evento

Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.

    Tu dirección de correo electrónico    [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## O deja que lo hagan por ti

Fai tells you how many people are on site and in each zone, who is inside one zone, a pass's movements and a gate's latest scans. Fai also records a scan in or out for you after you confirm, and lets a refused person through only with your reason.

### En tu panel, con Fai

How many people are backstage at \<EVENT NAME\> right now, and who are they?

## Deja que Fai lo haga por ti

Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.

   [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Preguntas que puedes tener

Does the gate work without a connection?:  No. The gate checks every pass with the server, so with no connection it says "No connection" and asks staff to check passes by eye and scan them when the connection is back.

Where do a pass's zones, days and hours come from?:  From the pass itself where you set them on it, and otherwise from its pass type in Accreditation. A pass type with no days works every day of the event, and one with no hours works at any time.

Why does On site now count someone who has left?:  They left without being scanned out. The count moves only when a gate scans a pass, so scan people out at every exit you staff.

Is the staff gate for ticket holders too?:  No. The staff gate checks accreditation passes. Your ticket holders are checked in with the check-in app, or at a registration desk for a conference or trade show.

Who can see the people inside a zone?:  The event's owners, admins and producers. Each time someone opens a list of names, it is recorded.

## ¿Todavía tienes una pregunta?

Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.

   [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

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## Hazlo en tu propio evento

Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.

  [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

## Vende entradas con Ticket Fairy

Todo lo que ves en estas guías está en tu panel desde el día en que te registras.

- Monta tu evento en minutos
- Los eventos gratuitos son gratis
- Fai, tu copiloto, viene incluida

 [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

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 [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/features)

### Consejos para vender más entradas

Consejos prácticos de organizadores que agotan entradas, y cada guía nueva en cuanto se publica.

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