# Choose who Ticket Fairy support contacts about your event | Guías de Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
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3. Choose who Ticket Fairy support contacts about your event

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# Choose who Ticket Fairy support contacts about your event

Festival teams, venues and promoters who hand an event to its own production or ticketing team want Ticket Fairy support to reach that team rather than the brand office. Each event can carry its own escalation address and point of contact, so a question about one event reaches the people running it.

Give Ticket Fairy support two email addresses for one event, the one buyer escalations go to and your team's point of contact, in place of your brand's, or send the event back to your brand's addresses.

Para:  Pointing Ticket Fairy support at the team that runs one event

Dura:  3 minutos

- [Open Contacts](#step-1)
- [Turn off Use Brand Contacts](#step-2)
- [Enter the escalation address](#step-3)
- [Enter your team's point of contact](#step-4)
- [Save the addresses](#step-5)
- [Check the addresses the event keeps](#step-6)

## Antes de empezar

- You're an owner or an admin for the event. If you can't see **Contacts** in the event menu, ask an owner or an admin to do this part.
- You have both email addresses: one for buyer questions that only your team can answer, and one for Ticket Fairy support to reach your team.

1. ## Open Contacts

   Open your event and select **Contacts** in the event menu. While the event uses your brand's addresses, **Use Brand Contacts** is on and **Brand Contacts** lists them.
           ![Ticket Fairy event Contacts page with Use Brand Contacts on and the brand's escalation and point of contact addresses listed](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--brand-contacts.png)    Event, Edit, Contacts.
2. ## Turn off Use Brand Contacts

   Turn off **Use Brand Contacts**. Two fields for the event's own addresses appear above it, and your brand's addresses stay listed below for reference.
           ![Ticket Fairy event Contacts page with Use Brand Contacts off and the event's own escalation and point of contact addresses entered](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--event-contacts.png)    Event, Edit, Contacts, with Use Brand Contacts off.
3. ## Enter the escalation address

   Enter the address for buyer questions that only your team can answer in **Contact Email for Escalations**.

   **Nota:** The dashboard marks this address for giving to buyers, so use an inbox your team answers, such as a ticketing or box office address.
4. ## Enter your team's point of contact

   Enter the address Ticket Fairy support uses to reach your team about this event in **Point of Contact Email for Ticket Fairy Support**.

   **Nota:** The dashboard marks this address for internal use only. It can be a person or a shared inbox for the event's production team.
5. ## Save the addresses

   Select **Save** below the card. The dashboard confirms the save with "Success".

   **Nota:** The event takes both addresses together. If a field shows "Required" or "Please enter a valid email address.", correct it and select **Save** again.
6. ## Check the addresses the event keeps

   Open **Contacts** again. **Use Brand Contacts** is off, and the two fields show the addresses you saved.

## Prueba estos pasos en tu propio evento

Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.

    Tu dirección de correo electrónico    [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## O deja que lo hagan por ti

Fai, the assistant inside your dashboard, can set both addresses on one event. She shows you the change and asks you to approve it before she saves it. The command line sets the same two addresses through an event update.

### En tu panel, con Fai

For \<EVENT NAME\>, set the contact email for escalations to \<ESCALATION EMAIL\> and the point of contact email for Ticket Fairy support to \<TEAM EMAIL\>, then show me the change before you save it

## Desde tu terminal

Instala la CLI desde [nuestra página de la CLI](https://www.ticketfairy.com/cli), inicia sesión con `ticketfairy auth login` y elige la marca con la que trabajas usando `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` y `ticketfairy event list` muestran los ID que usan los demás comandos.

Use the same login with the command line that you use in the dashboard, as an owner or an admin for the event. Send both addresses in one update, because the event takes the two together.

### Sets the event's escalation address and its point of contact for Ticket Fairy support, in place of the brand's

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":"\<ESCALATION\_EMAIL\>","internalSupportEmail":"\<TEAM\_EMAIL\>"}'

## Deja que Fai lo haga por ti

Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.

   [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Go back to your brand's addresses

On **Contacts**, turn on **Use Brand Contacts**, then select **Save**. The event's own addresses are removed, and the event uses the addresses under **Brand Contacts** again.

Fai can remove the event's own addresses, so the event uses your brand's again. She shows you the change and asks you to approve it first. The command line does the same with an event update that clears both addresses.

### En tu panel, con Fai

For \<EVENT NAME\>, remove the event's own support contact addresses so it uses the brand contacts again, and show me the change before you save it

### Desde tu terminal

Use an owner or admin login for the event. Clear both addresses in one update.

#### Removes the event's own addresses so the event uses the brand's again

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":null,"internalSupportEmail":null}'

## Preguntas que puedes tener

What is the difference between the two addresses?:  Contact Email for Escalations is the address for buyer questions that need your team, and the dashboard marks it for giving to buyers. Point of Contact Email for Ticket Fairy Support is where Ticket Fairy support reaches your team about the event, and the dashboard marks it for internal use only.

Do buyers see these addresses on my event page or tickets?:  No. Your event page, checkout and tickets do not print either address. Ticket Fairy support sees both beside the event's orders when it looks one up for a buyer.

Why is Use Brand Contacts on when I open the page?:  The event has no addresses of its own yet, so it uses your brand's. The page shows the switch on until the event has both of its own addresses saved.

Why does Brand Contacts say Not provided?:  Your brand has no address of that kind saved. Turn off Use Brand Contacts and enter the event's own addresses, so Ticket Fairy support has an address for your team about this event.

I entered support addresses when I published. Where did they go?:  The Support Information section of the publish dialog saves them. If your brand had addresses and this event had none of its own, the addresses you entered replaced your brand's, for every event that uses brand contacts. If your brand had none, they were saved for this event only. Use this page to give one event its own addresses without changing the brand's.

Do the addresses copy when I duplicate the event?:  Only if you turn on **Contacts** in the Duplicate Event dialog. It starts turned off, so a copy uses your brand's addresses until you give it its own.

## ¿Todavía tienes una pregunta?

Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.

   [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Guías relacionadas

- [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)
- [Programa cuándo se publica tu evento](https://www.ticketfairy.com/es/guides/schedule-when-your-event-goes-live)
- [Duplicar un evento](https://www.ticketfairy.com/es/guides/duplicate-an-event)
- [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/es/guides/invite-your-team)
- [Create an event](https://www.ticketfairy.com/es/guides/create-an-event)
- [Usa Freefund para reducir las ausencias en eventos gratuitos y con confirmación](https://www.ticketfairy.com/es/guides/reduce-no-shows-at-free-rsvp-events)
- [Ejecuta una prueba A/B para tu evento](https://www.ticketfairy.com/es/guides/run-an-ab-test-for-your-event)
- [Haz que tu evento requiera invitación](https://www.ticketfairy.com/es/guides/make-an-event-invitation-only)
- [Protege tu evento con contraseña](https://www.ticketfairy.com/es/guides/password-protect-your-event)
- [Vende boletos mediante invitación personal](https://www.ticketfairy.com/es/guides/sell-tickets-by-personal-invitation)
- [Desbloquear boletos ocultos con un código de acceso](https://www.ticketfairy.com/es/guides/unlock-hidden-tickets-with-an-access-code)
- [Aprobar pedidos antes de que los compradores reciban los boletos](https://www.ticketfairy.com/es/guides/approve-orders-before-buyers-receive-tickets)
- [Posponer o reprogramar un evento](https://www.ticketfairy.com/es/guides/postpone-or-reschedule-an-event)
- [Cancelar un evento](https://www.ticketfairy.com/es/guides/cancel-an-event)
- [Recibe prerregistros antes de poner tus entradas a la venta](https://www.ticketfairy.com/es/guides/take-pre-registrations-before-your-on-sale)
- [Crea una plantilla de evento reutilizable](https://www.ticketfairy.com/es/guides/create-a-reusable-event-template)
- [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/es/guides/sell-a-multi-day-festival)
- [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/es/guides/sell-add-ons-with-your-tickets)
- [Agrupa tus boletos en categorías](https://www.ticketfairy.com/es/guides/group-your-tickets-into-categories)
- [Emite pases reutilizables para eventos para el equipo y los artistas](https://www.ticketfairy.com/es/guides/issue-entry-passes-to-your-crew)
- [Set up ticket types](https://www.ticketfairy.com/es/guides/set-up-ticket-types)
- [Limit who can buy a ticket type](https://www.ticketfairy.com/es/guides/limit-who-can-buy-tickets)
- [Sell tickets only to your NFT holders](https://www.ticketfairy.com/es/guides/sell-tickets-only-to-your-nft-holders)
- [Agrega tu flyer y descripción a la página de tu evento](https://www.ticketfairy.com/es/guides/design-your-event-page)
- [Responde las preguntas de tus compradores en la página del evento](https://www.ticketfairy.com/es/guides/add-faqs-to-your-event-page)
- [Vende boletos con entrada por horario para una atracción, exposición o evento gastronómico](https://www.ticketfairy.com/es/guides/sell-timed-entry-tickets)
- [Ejecutar una serie de eventos recurrentes](https://www.ticketfairy.com/es/guides/run-a-recurring-event-series)
- [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/es/guides/sell-vip-tables-and-bottle-service)
- [Reservar boletos para más tarde](https://www.ticketfairy.com/es/guides/hold-back-ticket-stock)
- [Schedule ticket releases](https://www.ticketfairy.com/es/guides/schedule-ticket-sale-windows-and-release-tiers)
- [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides)

## Hazlo en tu propio evento

Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.

  [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

## Vende entradas con Ticket Fairy

Todo lo que ves en estas guías está en tu panel desde el día en que te registras.

- Monta tu evento en minutos
- Los eventos gratuitos son gratis
- Fai, tu copiloto, viene incluida

 [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Míralo en una llamada

Reserva una demo y te mostramos cómo Ticket Fairy gestiona tu tipo de evento.

 [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)

### Consejos para vender más entradas

Consejos prácticos de organizadores que agotan entradas, y cada guía nueva en cuanto se publica.

Respetamos tu privacidad. Cancela cuando quieras.