# Give ticket buyers an AI concierge | Guías de Ticket Fairy 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guías](https://www.ticketfairy.com/es/guides) 3. Give ticket buyers an AI concierge Fai, tu copiloto # Give ticket buyers an AI concierge Buyers ask the same questions before they buy, about door times, age limits and what a ticket includes. A concierge widget on your own website replies from the answers you have entered, points buyers at the right event, and passes the rest to you. Put an assistant on your own site that answers what buyers ask before they buy, from the answers you gave it. Para: Answering buyer questions on your own website Dura: 9 minutos - [Create a widget for the brand](#step-1) - [Enter what the concierge should know](#step-2) - [Preview it before your buyers see it](#step-3) - [Put it on your site](#step-4) ## Antes de empezar - You are an owner or admin of the brand. The concierge is limited to those two roles because it speaks to the public for you. - The concierge is switched on for your brand. Where it is not, the page says so and offers to put you in touch. - You have the ten questions your buyers actually ask. Take them from your inbox rather than from imagination, because the real ones are duller and more specific. 1. ## Create a widget for the brand Open the concierge builder and select **Create widget**. **Nota:** One widget can cover a whole brand or a single event. Start with the brand, because a buyer who opens the wrong event still gets an answer. 2. ## Enter what the concierge should know Select **+ Add a topic** for each question your buyers ask, and enter the answer you would give them yourself. **Nota:** Enter the answer you would send at two in the morning, not the one from your terms page. Door times, age limits, bag rules and refunds earn their place first. ![Ticket Fairy concierge knowledge base with question and answer entries the assistant replies from](https://www.ticketfairy.com/embeds/posters/features-concierge-builder-knowledgebaseeditor--with-entries.png) The concierge knowledge base, with entries in it. 3. ## Preview it before your buyers see it Save the widget and select **Open preview**. **Nota:** Ask it your three hardest questions. An answer that is confidently wrong is worse than no concierge, and the fix is another entry. 4. ## Put it on your site Copy the widget snippet into your own site where buyers reach it before they buy. **Nota:** Put it on the event page and the ticket page. A buyer who has reached your contact page has usually given up already. ## Prueba estos pasos en tu propio evento Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial. Tu dirección de correo electrónico [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito. ## O deja que lo hagan por ti Fai can open the concierge builder for you. What the concierge knows is yours to enter and yours to keep current. ### En tu panel, con Fai Open the concierge widgets for \ ### Desde tu propio asistente, por MCP Conecta tu asistente a [nuestro servidor MCP](https://www.ticketfairy.com/mcp-server) y pídele: Mantén `--read-only` en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios. Pick the brand \ and show its events ## Desde tu terminal Instala la CLI desde [nuestra página de la CLI](https://www.ticketfairy.com/cli), inicia sesión con `ticketfairy auth login` y elige la marca con la que trabajas usando `ticketfairy brand use `. `ticketfairy brand list` y `ticketfairy event list` muestran los ID que usan los demás comandos. The concierge is built in the dashboard. ### Show the brands you can act for ticketfairy brand list ## Deja que Fai lo haga por ti Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba. [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito. ## Keep it current as the event changes 1. ### Update the entries when the facts move Change the entry the same day a door time, an age limit or a lineup changes. **Nota:** A concierge repeating last month's door time costs you more than the question ever did. Treat the entries as part of the event, not as setup. Fai can open the widget so you can update what it knows. ### En tu panel, con Fai Open the concierge widget for \ so I can update its answers ### Desde tu propio asistente, por MCP Mantén `--read-only` en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios. Pick the brand \ and show its events ### Desde tu terminal Entries are edited in the dashboard. #### Show the brands you can act for ticketfairy brand list ## Preguntas que puedes tener What happens when it does not know an answer?: It says so rather than inventing one, which tells you the question needs an entry of its own. Does it know my ticket prices and dates?: It works from your events and from the entries you add. Facts that live nowhere but in your head belong in an entry. Can I have one per event?: Yes. Give a festival with its own rules its own widget, and let the brand widget answer for everything else. ## ¿Todavía tienes una pregunta? Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo. [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito. ## Guías relacionadas - [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features) - [Ask Fai about your event](https://www.ticketfairy.com/es/guides/ask-fai-about-your-event) - [¿Puedes vender entradas directamente desde tu propio sitio web?](https://www.ticketfairy.com/es/guides/sell-tickets-on-your-own-website) - [Email the people who bought tickets to your event](https://www.ticketfairy.com/es/guides/email-your-buyers) - [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides) ## Hazlo en tu propio evento Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial. [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) ## Vende entradas con Ticket Fairy Todo lo que ves en estas guías está en tu panel desde el día en que te registras. - Monta tu evento en minutos - Los eventos gratuitos son gratis - Fai, tu copiloto, viene incluida [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito. ## Míralo en una llamada Reserva una demo y te mostramos cómo Ticket Fairy gestiona tu tipo de evento. [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features) ### Consejos para vender más entradas Consejos prácticos de organizadores que agotan entradas, y cada guía nueva en cuanto se publica. Respetamos tu privacidad. Cancela cuando quieras.