# How can fan club members get presale access? | Guías de Ticket Fairy

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# How can fan club members get presale access?

Take registrations before the on-sale, then give registered fans a presale window before tickets open to everybody.

Para:  Rewarding a fan club, members list or mailing list

Dura:  6 minutos

Take pre-registrations from fan club members, then open a presale window for the people who registered. This gives each registered buyer early access without relying on one shared code.

Set the pre-registration dates and a presale window on the event. Once that window opens, registered buyers can buy before the public release opens. A referral link from an existing buyer and a presale limited code can also open that gate if you leave those settings on.

Give the presale its own ticket allocation so it cannot use tickets reserved for the public release. Keep the public release hidden until its on-sale time. Add an event password only when you also want to keep the event page private.

## Cómo lo resuelve Ticket Fairy

- ### Registration instead of a code

  People register interest before tickets go on sale. You can see how many want to attend and message them when the presale opens without using a shared code.
- ### Early access for registered fans

  Once the presale window opens, registered buyers can buy before the public release opens. If you want registration to be the only presale path, turn off the referral and limited-code paths too.
- ### [Its own allocation](https://www.ticketfairy.com/es/guides/schedule-when-your-event-goes-live)

  Give the presale a release of its own with a set number of tickets. Keep the public release hidden until the public on-sale, so your members get the tier you promised and the public release still has something to sell.
- ### A private event page when you need one

  Add an event password when you also want to keep the page private. Anyone who receives the shared password can use it while it remains active.

## Cómo configurarlo

- [Open pre-registration before you announce a price](#step-1)
- [Turn presales on and set both ends of the window](#step-2)
- [Give the presale its own allocation](#step-3)
- [Choose whether other presale paths stay open](#step-4)
- [Tell them exactly when, and in which time zone](#step-5)
- [Check it as a registered buyer would](#step-6)

## Lo que necesitas antes de empezar

- You're an owner or an admin on the event.
- You know roughly how many people are in the group you are rewarding, and how many tickets you are willing to sell them before the public on-sale.
- You know whether referrals from existing buyers or a presale limited code should also open access.

1. ## Open pre-registration before you announce a price

   Turn on **Pre-Registration** and share that rather than an on-sale time. Set when registration opens and closes before you share it, or nobody can complete the form. People who register are the ones who want to come, and you find out how many before you have to guess.
           ![Pre-registration and presale date settings for an event](https://www.ticketfairy.com/embeds/posters/marketing-pre-registration--dates.png)    Pre-Registration Dates, with both the registration and early-sale windows switched on.
2. ## Turn presales on and set both ends of the window

   Registration alone does not open ticket sales. Switch presales on for the event and set when the window opens and closes. Set both times. Without a closing time, some presale links treat the window as already closed.
3. ## Give the presale its own allocation

   Make the presale a release of its own with a set number of tickets. Keep the public release hidden until the public on-sale. Otherwise a registered buyer can choose that public release during the presale too.
4. ## Choose whether other presale paths stay open

   A referral link from an existing buyer and the presale limited code can also give buyers access during the presale window. Leave those paths off for a registration-only presale, or tell your team that those links and codes work too.
5. ## Tell them exactly when, and in which time zone

   Say the day, the time with its zone, and when the presale ends. Then close the presale release yourself at that time with **Mark as Sold Out**, which reduces the allocation to the number already sold and prevents buyers from starting a new purchase. The closing time does not remove tickets already in a cart, and hiding a release only removes it from the event page. Buyers may still purchase through registration, referral or access-code links while the release remains on sale.

   If buyers already have this ticket in their carts, choose **Clear Cart** to remove it or **Allow Purchase** to let them finish. A later refund can make a ticket available again because sold-out status counts tickets that are still valid. After a refund, wait a few seconds for the available quantity to update, then mark the presale release sold out again.
6. ## Check it as a registered buyer would

   Register yourself before the window opens, then sign in with that same account and add the presale ticket to the cart once the window starts. Try the same ticket in a signed-out browser and confirm that you cannot add it. Tell registered fans to sign in with the account they used to register.

## O deja que lo hagan por ti

Fai, the assistant inside your dashboard, can check and set the pre-registration and presale date windows for the event, including the switches and both ends of each window. It asks before saving. It does not change ticket releases: keep the public release hidden yourself and test the cart gate yourself.

### En tu panel, con Fai

Set pre-registration to open at 9am on 1 September and close at 5pm on 7 September, then set presales to open at 10am on 8 September and close at 10pm on 9 September. Show me the dates before you save.

## Message registered fans who did not buy

After the presale, go back to everyone who registered and did not buy. Tell them when the public on-sale opens and which tickets remain.

Build this audience and send the message in the dashboard. Fai, MCP and the CLI cannot create this follow-up audience.

## Preguntas que puedes tener

What is the best way to handle presale access for fan clubs?:  Take pre-registrations, then open a presale window. A registered buyer can buy in that window before the public release opens. Keep the public release hidden and turn off referral or limited-code presale paths if registration should be the only way in.

Is turning on pre-registration enough?:  No. Registration needs its own opening and closing dates. The presale window is separate, and it also needs both its opening and closing time.

Are presale codes safe?:  Treat any shared string as public, an event password included. Registration avoids relying on a shared string, but referral links and a limited code can still grant access if you leave those paths on.

How many tickets should a presale get?:  Enough that your members get the tier you promised, and few enough that the public on-sale is still worth announcing. Its own release is what makes that a decision rather than an accident.

Can I see who registered before the on-sale?:  Yes. Pre-registration is a list you can view and message, which is the point of taking it before you announce a price.

What do I do with people who registered and did not buy?:  Message them at the public on-sale. They already told you they wanted to come.

## Adónde ir después

- [Qué más puedes hacer con Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)
- [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/es/guides/keep-a-high-demand-on-sale-running-smoothly)
- [Programa cuándo se publica tu evento](https://www.ticketfairy.com/es/guides/schedule-when-your-event-goes-live)
- [What marketing tools should a ticketing platform give you?](https://www.ticketfairy.com/es/guides/ticketing-platform-marketing-tools)
- [How do you manage many events without repeating the same work?](https://www.ticketfairy.com/es/guides/run-many-events-on-one-platform)
- [What should you compare when choosing a ticketing platform?](https://www.ticketfairy.com/es/guides/compare-ticketing-platforms)
- [How do you answer a custom ticket sales question?](https://www.ticketfairy.com/es/guides/answer-custom-ticket-sales-questions)
- [What is social ticketing, and how do referral rewards work?](https://www.ticketfairy.com/es/guides/social-ticketing-and-referral-rewards)
- [How do you manage backstage access passes for an event?](https://www.ticketfairy.com/es/guides/manage-backstage-access-passes)
- [How do you manage event accreditation with your tickets?](https://www.ticketfairy.com/es/guides/manage-event-accreditation)
- [¿Cómo gestionar las entradas para un evento de varios días?](https://www.ticketfairy.com/es/guides/manage-tickets-for-a-multi-day-event)
- [How do you let buyers pay for tickets in instalments?](https://www.ticketfairy.com/es/guides/let-buyers-pay-for-tickets-in-instalments)
- [Can you sell tickets directly from your own website?](https://www.ticketfairy.com/es/guides/sell-tickets-on-your-own-website)
- [Can ticket buyers join your email list automatically?](https://www.ticketfairy.com/es/guides/add-ticket-buyers-to-your-email-list)
- [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides)

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