---
title: "Handle trader requests to move pitch at your event | Guías de Ticket Fairy"
description: "Let traders at your event ask to move pitch from their own trader page, with their reason and where they would like to be. You move them to a free pitch that keeps your pitch rules, or decline with a note, and they see your answer on their page and by email."
canonical: "https://www.ticketfairy.com/es/guides/handle-trader-requests-to-move-pitch"
---

# Handle trader requests to move pitch at your event | Guías de Ticket Fairy

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3. Handle trader requests to move pitch at your event

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# Handle trader requests to move pitch at your event

Traders at markets and at every festival ask to move for good reasons: a van that needs hard standing, a pitch too far from the crowd. Taking those requests in one list, with each new pitch checked against your rules, answers every trader without phone calls and without breaking the plan.

Let traders at your event ask to move pitch from their own trader page, with their reason and where they would like to be. You move them to a free pitch that keeps your pitch rules, or decline with a note, and they see your answer on their page and by email.

Para:  Answering traders who ask for a different pitch

Dura:  5 minutos

- [Open Move requests](#step-1)
- [A trader's request to move](#step-2)
- [Choose the new pitch](#step-3)
- [Move them](#step-4)
- [Check the trader's page](#step-5)

## Antes de empezar

- You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only.
- The trader is approved and on a pitch on your site map, and has their trader page link.

1. ## Open Move requests

   Open the event, select **Operations**, select **Site map**, then select **Move requests** at the top.

   **Nota:** Each request shows the trader, the pitch they are on, their reason and where they would like to be.
          ![Ticket Fairy Move requests view with a coffee van asking to move from pitch F3 to a flat, hard pitch](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--move-requests.png)    Move requests waiting for an answer.

## A trader's request to move

On their trader page, the trader finds **Move pitch**, selects **Ask to move**, enters why and, if they like, where they would like to be. They can withdraw the request until you answer, and have one request open at a time.

       ![Ticket Fairy Move pitch card on a trader's page, with why they would like to move and where they would like to be](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--ask-to-move.png)    A trader asking to move pitch.

2. ## Choose the new pitch

   Select **Move them** on the request, then choose a free pitch in **New pitch**.

   **Nota:** The dialog checks the pitch against your pitch rules and says whether it breaks one, or what is worth a look.
          ![Ticket Fairy dialog to move a coffee van, with the trader's reason, a free pitch, the check on it and a note to the trader](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--move-them.png)    Moving a trader to a free pitch.
3. ## Move them

   Enter a note for the trader if you like, then select **Move to this pitch**.

   **Nota:** Leave **Email the trader** on to email them their new pitch. A pitch is refused when it overlaps another pitch, is outside the site boundary, is in a place that must stay clear, would go over a zone limit that counts this trader or the zone's power, or was taken in the meantime, while a keep-apart, keep-near or size rule only shows a warning.
4. ## Check the trader's page

   Open the trader's page from their row in **Traders**.

   **Nota:** Their Move pitch card says you moved them to the new pitch.
          ![Ticket Fairy Move pitch card on a trader's page saying they were moved to a new pitch](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--trader-moved.png)    The trader's page after the move.

## Prueba estos pasos en tu propio evento

Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.

    Tu dirección de correo electrónico    [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## O deja que lo hagan por ti

Fai lists the move requests waiting, checks a pitch against your rules, and moves a trader or declines their request with your note, after you confirm.

### En tu panel, con Fai

Rocket Coffee Van at \<EVENT NAME\> wants to move, what free pitch would keep our rules?

## Deja que Fai lo haga por ti

Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.

   [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Decline a request

1. ### Decline it

   Select **Decline** on the request, enter why they cannot move, then select **Decline**.

   **Nota:** The trader sees your answer on their page, and by email while **Email the trader** is on.
          ![Ticket Fairy dialog to decline a trader's request to move, with why they cannot move and the email switch](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--decline.png)    Declining a request with a note.

Fai declines a move request with the note you give, after you confirm.

### En tu panel, con Fai

Decline Rocket Coffee Van's move request at \<EVENT NAME\>, every hard-standing pitch is taken

## Preguntas que puedes tener

What if the trader withdraws while I answer?:  The first one counts. If they withdrew first, your answer is refused and the list shows the request as **Withdrawn**.

Why can a trader not ask to move?:  They ask only once you have approved them and placed them on a pitch on the site map, and only one request at a time.

Can I move a trader to any area of the map?:  Only to a free pitch: an area with the trader symbol, or named as a pitch, with no trader on it. The pitch has to keep the rules that must be fixed, such as fire lanes and zone limits.

Where do I see past requests?:  Choose **All** above the list. Each request keeps who asked, who answered and when.

## ¿Todavía tienes una pregunta?

Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.

   [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

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## Hazlo en tu propio evento

Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.

  [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

## Vende entradas con Ticket Fairy

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### Consejos para vender más entradas

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