# Install the Ticket Fairy Promoter desktop app to manage your events | Guías de Ticket Fairy

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3. Install the Ticket Fairy Promoter desktop app to manage your events

Tu marca y tu equipo

# Install the Ticket Fairy Promoter desktop app to manage your events

Promoters and venue teams who spend the day in their event dashboard can keep it in its own window on a Mac or Linux computer. Ticket Fairy Promoter is the same dashboard you use in a browser, with your events, sales and Fai, plus tabs for several events at once and updates that install themselves.

Download the Ticket Fairy Promoter app for Mac or Linux, install it and sign in, then keep several events open in tabs while the app updates itself.

Para:  Running your events from the Ticket Fairy Promoter app on your Mac or Linux computer

Dura:  5 minutos

- [Open the desktop app download page](#step-1)
- [Select the download for your computer](#step-2)
- [Install the app on a Mac](#step-3)
- [Install the app on Linux](#step-4)
- [Open Ticket Fairy Promoter](#step-5)
- [Sign in with your Ticket Fairy account](#step-6)
- [Check that your dashboard opens in the app](#step-7)

## Antes de empezar

- You have a Ticket Fairy account. You can use the app with any dashboard login, and it shows the events and pages your role gives you, as the dashboard in a browser does.
- Your computer is a Mac or runs Linux. On Windows, an iPhone, an iPad or Android, you use the dashboard in your web browser instead.

1. ## Open the desktop app download page

   In your web browser, open download.ticketfairy.com/desktop. The page offers the download for the computer you are using.
2. ## Select the download for your computer

   Select **Download for Mac** on a Mac, or **Download for Linux** on a Linux computer.

   **Nota:** For the Debian and Ubuntu package instead of the Linux AppImage, open **Other platforms** under the button and choose it there.
3. ## Install the app on a Mac

   If you are on a Mac, open the downloaded file and drag the Ticket Fairy Promoter icon onto the Applications folder, as the window shows. The app works on Macs with Apple or Intel processors.
4. ## Install the app on Linux

   If you are on Linux, allow the downloaded AppImage file to run as a program in its properties, or install the Debian package with your software installer.
5. ## Open Ticket Fairy Promoter

   Open Ticket Fairy Promoter from your Applications folder or your app launcher. The app opens on the Ticket Fairy sign-in page.

   **Nota:** The first time, your Mac asks whether to open an app downloaded from the internet. Select **Open** to carry on.
6. ## Sign in with your Ticket Fairy account

   Sign in with the email address and password of your Ticket Fairy account, as you do in a browser.

   **Nota:** Signing in with Google or a passkey opens your web browser to finish, then brings you back to the app signed in.
7. ## Check that your dashboard opens in the app

   Check that the app opens your dashboard on **Home**, with the same events, brands and Quick Actions you see in a browser.
           ![Ticket Fairy dashboard Home with the Quick Actions list, as it opens in the Promoter desktop app](https://www.ticketfairy.com/embeds/posters/marketing-dashboard-home--quick-actions.png)    Home, in the Ticket Fairy Promoter app.

## Prueba estos pasos en tu propio evento

Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.

    Tu dirección de correo electrónico    [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## O deja que lo hagan por ti

Installing the app happens on your computer, so it is yours to do. Once you are signed in, you type to Fai, the assistant inside your dashboard, in the app as you do in a browser, and in the app she can also move around the page you have open, reading it and using its controls with you.

### En tu panel, con Fai

Take me to the page where I change the ticket prices for \<EVENT NAME\>

## Deja que Fai lo haga por ti

Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.

   [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Keep several events open in tabs

Press Cmd+T on a Mac or Ctrl+T on Linux, or select **New Tab** in the **File** menu, and a new tab opens on Home. To open a link in its own tab, right-click it and select **Open Link in New Tab**.

**Consejo:** Press Cmd+N or Ctrl+N for a second window, such as one per screen during an on-sale.

Tabs and windows belong to the app on your computer, so you open them yourself.

## Install an update

The app downloads updates by itself and asks when one is ready. Select **Restart and update** to install it now, or **Later** to have it installed the next time you quit.

**Nota:** On a Mac, select **Check for Updates…** in the Ticket Fairy Promoter menu to look for one straight away.

Updates install on your computer, so you answer the update question yourself.

## Open Fai from the keyboard

Press Cmd+I on a Mac or Ctrl+I on Linux to open Fai, the assistant inside your dashboard, and the same keys again to close her.

Fai answers the same questions and makes the same changes in the app as in a browser, and in the app she can also work on the page with you.

## Preguntas que puedes tener

Is there a Windows or phone version?:  Not yet. The download page says the Windows app is coming soon, and the app does not run on an iPhone, an iPad or Android. Use the dashboard in your web browser there, which has the same pages and Fai.

Does the app update itself?:  The Mac app and the Linux AppImage check for updates when they open and every 4 hours, and download them in the background. The Debian package does not update itself, so download the new package from the same page and install it over the old one.

Why does signing in with Google open my browser?:  Google sign-in and passkeys finish in your web browser, where Google and your device can check it is you. Once they have, the browser hands you back to the app signed in, and you can close that browser tab.

How do I send a teammate the page I am looking at?:  Right-click a link and select **Copy Link Address**. The copied link opens the same page of the dashboard in a web browser, for each member of your team who can see that page. **Open Dashboard in Browser** in the **Help** menu opens your dashboard in your browser.

Do Ticket Fairy links open in the app?:  A dashboard link in an email opens in your web browser. Links that start with tf-promoter:// open the app on the page they name, which is how the app brings you back after you finish setting up a Stripe account in your browser.

Can Fai do more in the app than in a browser?:  Yes. In the app she can also move around the page with you, reading it and using its controls. Talking to Fai and recording a voice message work in a browser only, and typing works in both.

Can the app open when I start my Mac?:  Yes. In the Ticket Fairy Promoter menu, select **Open at Login**, and the app opens each time you sign in to your Mac.

## ¿Todavía tienes una pregunta?

Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.

   [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Guías relacionadas

- [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)
- [Ask Fai about your event](https://www.ticketfairy.com/es/guides/ask-fai-about-your-event)
- [Secure the account that runs your events](https://www.ticketfairy.com/es/guides/secure-your-account)
- [Find your way around the home page of your event dashboard](https://www.ticketfairy.com/es/guides/find-your-way-around-the-dashboard-home)
- [Create your Ticket Fairy account and brand to start selling tickets](https://www.ticketfairy.com/es/guides/create-your-account-and-first-brand)
- [Configura un kit de marca para tus eventos](https://www.ticketfairy.com/es/guides/set-up-your-brand-kit)
- [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/es/guides/invite-your-team)
- [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides)

## Hazlo en tu propio evento

Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.

  [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

## Vende entradas con Ticket Fairy

Todo lo que ves en estas guías está en tu panel desde el día en que te registras.

- Monta tu evento en minutos
- Los eventos gratuitos son gratis
- Fai, tu copiloto, viene incluida

 [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Míralo en una llamada

Reserva una demo y te mostramos cómo Ticket Fairy gestiona tu tipo de evento.

 [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)

### Consejos para vender más entradas

Consejos prácticos de organizadores que agotan entradas, y cada guía nueva en cuanto se publica.

Respetamos tu privacidad. Cancela cuando quieras.