# Answer what ticket buyers ask you on social | Guías de Ticket Fairy

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# Answer what ticket buyers ask you on social

The question that decides a ticket sale is usually asked under your post rather than in your inbox. Every comment on your posts comes into one table, with your past buyers marked, so you can see which questions to answer first.

Read every comment on your ticket posts in one table, tell a buyer from a passer-by, and reply in public or in private without leaving the dashboard.

Para:  Answering the buyers who comment on your event posts

Dura:  7 minutos

- [Open the comments on your posts](#step-1)
- [See which commenter already bought a ticket](#step-2)
- [Find the comments that need you first](#step-3)
- [Answer in public](#step-4)
- [Move an order question into a private message](#step-5)
- [Deal with the touts](#step-6)

## Antes de empezar

- Your Instagram or Facebook account is connected to the brand, and has been long enough to have collected comments.
- You know which questions you answer yourself and which go to your team, so a buyer asking under a post gets an answer from the person who can settle it.

1. ## Open the comments on your posts

   Open **Comments** for the brand.

   **Nota:** Every comment on every connected account arrives in one table, newest first, rather than one post at a time.
         ![Ticket Fairy social comments table showing the fan, the comment, the post, the mood and the private message window for each row](https://www.ticketfairy.com/embeds/posters/marketing-social-comments--feed.png)    The comment feed, with a question, praise and a support case in it.
2. ## See which commenter already bought a ticket

   Read the **Fan** column to see whether the commenter has bought from you.

   **Nota:** A commenter who matches one of your buyers gets a badge, with how many orders they have placed with your brand. It counts every event of yours, so it tells you they buy from you rather than that they hold a ticket to this one.
3. ## Find the comments that need you first

   Read the **Mood** column to see which comments read as unhappy.

   **Nota:** The mood is a reading of the words rather than a verdict, so use it to choose which comments to read first, then read the comment itself before you answer.
4. ## Answer in public

   Select **Reply** on the row and enter your answer.

   **Nota:** A public answer is there for everyone reading the post, so one reply can answer the same question for many buyers. Your reply appears under the post as the account, not as you.
5. ## Move an order question into a private message

   Select **Send private message** when the answer involves an order.

   **Nota:** The **Private message** column says whether the network still allows one and how long is left. Once that window closes, the reply has to be public or by email.
6. ## Deal with the touts

   Select **Hide** on a comment selling tickets that are not yours.

   **Nota:** Hiding leaves the comment visible to its author and to nobody else, which draws less attention than deleting. **Unhide** puts it back.

## Prueba estos pasos en tu propio evento

Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.

    Tu dirección de correo electrónico    [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## O deja que lo hagan por ti

Fai can read the comments back to you and draft a reply. She asks before a reply is posted, because it appears under your post in public.

### En tu panel, con Fai

What are buyers asking under our posts for \<BRAND NAME\>, and which ones need an answer today

### Desde tu propio asistente, por MCP

Conecta tu asistente a [nuestro servidor MCP](https://www.ticketfairy.com/mcp-server) y pídele:

Mantén `--read-only` en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios.

Pick the brand \<BRAND NAME\> and show its events

## Desde tu terminal

Instala la CLI desde [nuestra página de la CLI](https://www.ticketfairy.com/cli), inicia sesión con `ticketfairy auth login` y elige la marca con la que trabajas usando `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` y `ticketfairy event list` muestran los ID que usan los demás comandos.

Comments are read in the dashboard.

### Show the brands you can act for

ticketfairy brand list

## Deja que Fai lo haga por ti

Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.

   [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Find a comment again later

1. ### Search the words you remember

   Enter part of the comment in the search field above the table.

   **Nota:** Search covers the comment text rather than the person, so a phrase from the comment finds it faster than a name.
2. ### Bring the hidden ones back into view

   Turn on **Include hidden** to see what has been taken down.

   **Nota:** Hidden comments are left out of the table by default, so this is how you check a decision or undo one.

Fai can search the comments and read the matches back to you. Hiding and unhiding are done in the dashboard.

### En tu panel, con Fai

Find the comments for \<BRAND NAME\> that mention refunds

### Desde tu propio asistente, por MCP

Mantén `--read-only` en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios.

Pick the brand \<BRAND NAME\> and show its events

### Desde tu terminal

Comments are read in the dashboard.

#### Show the brands you can act for

ticketfairy brand list

## Preguntas que puedes tener

Does a reply go out as me or as the account?:  As the account. The buyer sees your brand answering, and your teammates see in the dashboard which of you sent it.

Why can I not send a private message on some comments?:  The networks allow a private message only for a period after the comment is left, and the Private message column shows how long is left. Each comment also takes one private reply, so a comment you have already answered that way offers a public reply instead.

Should I hide a comment or delete it?:  Hide it. Its author still sees it, which rarely starts an argument, and you can put it back. Deleting removes it from the post and cannot be undone.

What does the mood column actually measure?:  A reading of the words, done for you so a long thread can be sorted quickly. Treat it as a way to find the comments worth reading first, not as the answer.

## ¿Todavía tienes una pregunta?

Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.

   [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Guías relacionadas

- [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)
- [Schedule the social posts that sell your tickets](https://www.ticketfairy.com/es/guides/schedule-your-social-posts)
- [Give ticket buyers an AI concierge](https://www.ticketfairy.com/es/guides/give-buyers-an-ai-concierge)
- [Recompensa a los compradores que traigan amigos a tu evento](https://www.ticketfairy.com/es/guides/reward-buyers-for-referrals)
- [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides)

## Hazlo en tu propio evento

Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.

  [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

## Vende entradas con Ticket Fairy

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 [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

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Reserva una demo y te mostramos cómo Ticket Fairy gestiona tu tipo de evento.

 [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)

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