---
title: "See which event pass holders have arrived and send a pass again | Guías de Ticket Fairy"
description: "See when and how each accreditation pass holder arrived, from the desk hand-over, a staff gate or the door scanner, and how many of each group have arrived. Send a pass email again to anyone who cannot find theirs."
canonical: "https://www.ticketfairy.com/es/guides/see-which-pass-holders-have-arrived-and-send-a-pass-again"
---

# See which event pass holders have arrived and send a pass again | Guías de Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guías](https://www.ticketfairy.com/es/guides)
3. See which event pass holders have arrived and send a pass again

Gestionar la producción

# See which event pass holders have arrived and send a pass again

On build and show days, accreditation managers get asked the same questions again and again: has the crew from this supplier arrived, and can you send my pass again? The arrivals on the passes list answer the first, and sending the pass again from its record answers the second in seconds.

See when and how each accreditation pass holder arrived, from the desk hand-over, a staff gate or the door scanner, and how many of each group have arrived. Send a pass email again to anyone who cannot find theirs.

Para:  Tracking who has arrived with an accreditation pass

Dura:  4 minutos

- [Open the passes](#step-1)
- [Show who has not arrived yet](#step-2)
- [Arrival from desk, gate or door](#step-3)

## Antes de empezar

- You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only.
- The passes are issued.

1. ## Open the passes

   Open the event, select **Operations**, then select **Accreditation** in the list of sections.

   **Nota:** Each issued pass says when its holder arrived and how, or **Not seen arriving yet**. **Groups and allowances** counts how many of each group have arrived.
          ![Ticket Fairy passes list of a festival, with when each issued pass holder arrived, the Arrived filter and each group's arrivals](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--arrivals.png)    Who has arrived, on the passes list.
2. ## Show who has not arrived yet

   In **Arrived**, choose **Not arrived yet**.

   **Nota:** Choose a group too, such as an outside team's crew, to see who from it is still to come.

## Arrival from desk, gate or door

A holder has arrived at the first of these: their pass is given out at the desk, it is let in at a staff gate, or its ticket is scanned in at the door. The list says which one and when. Nothing is marked by hand, so a pass never scanned or given out shows as not seen arriving yet.

## Prueba estos pasos en tu propio evento

Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.

    Tu dirección de correo electrónico    [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## O deja que lo hagan por ti

Fai lists who has arrived and who has not, counts the arrivals of each group, and sends a pass email again after you confirm.

### En tu panel, con Fai

How many of the Northern Bars crew have arrived at \<EVENT NAME\>?

## Deja que Fai lo haga por ti

Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.

   [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Send a pass again

1. ### Open the pass

   Select the person in the passes list.

   **Nota:** An issued pass says when and how its holder arrived.
          ![Ticket Fairy issued crew pass, arrived at a staff gate, with the button to send the pass again](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--pass-arrived.png)    An issued pass that has arrived.
2. ### Send it again

   Select **Send the pass again**, then select **Send again**.

   **Nota:** The pass email goes again to the address it was issued to, and the first one still works. The message then names the address it went to.
          ![Ticket Fairy question to send a crew member's pass again, to the address it was issued to](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--send-again.png)    Sending a pass again.

Fai sends a pass email again to the address it was issued to, after you confirm.

### En tu panel, con Fai

Send Jane Doe's crew pass for \<EVENT NAME\> again, she cannot find the email

## Preguntas que puedes tener

How often can I send a pass again?:  Wait two minutes between sends, and send one pass at most five times a day. After that, check the email address with the holder first.

What if the email address is wrong?:  Sending again goes to the same address. To send it somewhere else, cancel the pass, change the email, then issue it again.

Which passes can be sent again?:  An issued pass with an email address. A pass waiting for approval, declined or cancelled has nothing to send.

Does every send show on the pass?:  Yes. Each send is in the pass's history with who sent it and when.

## ¿Todavía tienes una pregunta?

Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.

   [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Guías relacionadas

- [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/features)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/es/guides/issue-accreditation-passes-for-your-event)
- [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/es/guides/hand-out-accreditation-passes-at-your-desk)
- [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/es/guides/check-passes-in-and-out-at-your-staff-gates)
- [Gestiona tu evento desde su página Hoy](https://www.ticketfairy.com/es/guides/run-your-event-from-its-today-page)
- [Encuentra cualquier artista, escenario o día de tu evento](https://www.ticketfairy.com/es/guides/find-any-performer-stage-or-day-on-your-event)
- [Crea el orden de actuaciones del día del evento](https://www.ticketfairy.com/es/guides/plan-your-event-production)
- [Registra cada contratación de artistas para tu evento](https://www.ticketfairy.com/es/guides/book-and-brief-your-artists)
- [Mantén en marcha las tareas de tu evento](https://www.ticketfairy.com/es/guides/keep-your-event-tasks-on-track)
- [Equilibra la carga de trabajo de tu equipo del evento](https://www.ticketfairy.com/es/guides/balance-your-event-teams-workload)
- [Lee el correo de tu evento en un solo buzón](https://www.ticketfairy.com/es/guides/read-your-event-email-in-one-inbox)
- [Toma notas de tus llamadas sobre eventos con Fai](https://www.ticketfairy.com/es/guides/take-notes-on-your-event-calls-with-fai)
- [Elige qué hace Fai en tu evento](https://www.ticketfairy.com/es/guides/choose-what-fai-does-on-your-event)
- [Elige cómo se ven los correos de tu evento](https://www.ticketfairy.com/es/guides/choose-how-your-event-emails-look)
- [Mantén las listas y notas de los artistas de tu evento](https://www.ticketfairy.com/es/guides/keep-rider-lists-and-notes-for-your-artists)
- [Crea una lista de compras para los camerinos a partir de los riders de tus artistas](https://www.ticketfairy.com/es/guides/build-a-dressing-room-shopping-list-from-artist-riders)
- [Prepara a tus artistas antes del show](https://www.ticketfairy.com/es/guides/advance-your-performers-before-the-show)
- [Configura las asignaciones de lista de invitados, hotel y comidas de cada artista para tu evento](https://www.ticketfairy.com/es/guides/set-each-performers-allowances-and-travel-party)
- [Completa la información previa de cada artista para tu evento a partir de tour books, riders y correos electrónicos](https://www.ticketfairy.com/es/guides/fill-in-advances-from-tour-books-riders-and-emails)
- [Controla dónde se alojan los artistas y el equipo de tu evento](https://www.ticketfairy.com/es/guides/book-travel-and-accommodation-for-your-artists)
- [Comparte las listas de habitaciones de tu evento con hoteles y las recogidas con los choferes](https://www.ticketfairy.com/es/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Planifica las recogidas de tus artistas con choferes y vehículos para tu evento](https://www.ticketfairy.com/es/guides/plan-artist-pickups-with-drivers-and-vehicles)
- [Planifica el minuto a minuto y quién lo dirige](https://www.ticketfairy.com/es/guides/plan-your-run-of-show-and-who-calls-it)
- [Revisa el minuto a minuto para detectar conflictos antes del día del evento](https://www.ticketfairy.com/es/guides/check-your-running-order-for-clashes-before-show-day)
- [Comparte las hojas del día con los equipos de tu evento](https://www.ticketfairy.com/es/guides/share-day-sheets-with-your-on-site-teams)
- [Pon tu espectáculo al aire el día del espectáculo](https://www.ticketfairy.com/es/guides/call-your-show-live-on-show-day)
- [Reserva camerinos y planifica los días de montaje y desmontaje de tu evento](https://www.ticketfairy.com/es/guides/book-dressing-rooms-and-plan-build-and-break-days)
- [Apartar fechas para espectáculos en tu espacio](https://www.ticketfairy.com/es/guides/hold-dates-for-shows-at-your-venue)
- [Haz una oferta al agente de un artista para tu show](https://www.ticketfairy.com/es/guides/make-an-offer-to-an-artists-agent)
- [Gestiona el contrato, la factura y los riders que envía el agente de un artista](https://www.ticketfairy.com/es/guides/handle-the-contract-invoice-and-riders-an-agent-sends-back)
- [Liquidar un show con un artista después de tu evento](https://www.ticketfairy.com/es/guides/settle-a-show-with-an-artist)
- [Enviar los contratos de tu evento y conseguir que los firmen online](https://www.ticketfairy.com/es/guides/send-contracts-and-get-them-signed-online)
- [Crear órdenes de compra y hacer seguimiento de lo que debe tu evento](https://www.ticketfairy.com/es/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Calcula la renta de backline y producción para tu evento](https://www.ticketfairy.com/es/guides/work-out-the-backline-and-production-to-hire-for-your-event)
- [Envía tus listas de renta para el evento a los proveedores](https://www.ticketfairy.com/es/guides/send-your-hire-lists-to-suppliers)
- [Acepta solicitudes de vendedores de comida, bebidas y mercados para tu evento](https://www.ticketfairy.com/es/guides/take-trader-applications-for-your-event)
- [Revisa solicitudes de artistas y charlas para tu evento con tu equipo](https://www.ticketfairy.com/es/guides/review-act-and-talk-applications-with-your-team)
- [Prepara a tus vendedores para el día del evento](https://www.ticketfairy.com/es/guides/get-your-traders-ready-for-show-day)
- [Collect insurance and certificates from your event's outside teams](https://www.ticketfairy.com/es/guides/collect-insurance-and-certificates-from-your-outside-teams)
- [Draw your event site map and share it](https://www.ticketfairy.com/es/guides/draw-your-event-site-map-and-share-it)
- [Book delivery times for your event and check vehicles in at the gate](https://www.ticketfairy.com/es/guides/book-delivery-times-and-check-vehicles-in-at-the-gate)
- [Build your event rota and check staff in](https://www.ticketfairy.com/es/guides/build-your-event-rota-and-check-staff-in)
- [Let outside teams name their own people for event passes](https://www.ticketfairy.com/es/guides/let-outside-teams-name-their-own-people-for-passes)
- [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/es/guides/choose-who-approves-accreditation-requests)
- [Recruit volunteers for your event](https://www.ticketfairy.com/es/guides/recruit-volunteers-for-your-event)
- [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/es/guides/approve-or-decline-accreditation-requests-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/es/guides/give-volunteers-their-own-page-and-track-hours)
- [Give crew meals at your event meal desk](https://www.ticketfairy.com/es/guides/give-crew-meals-at-your-meal-desk)
- [Report and handle incidents at your event](https://www.ticketfairy.com/es/guides/report-and-handle-incidents-at-your-event)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/es/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Let outside teams order kit and equipment for your event](https://www.ticketfairy.com/es/guides/let-outside-teams-order-kit-and-equipment-for-your-event)
- [Handle lost property at your event](https://www.ticketfairy.com/es/guides/handle-lost-property-at-your-event)
- [Get hire suppliers to confirm orders and count deliveries for your event](https://www.ticketfairy.com/es/guides/get-hire-suppliers-to-confirm-orders-and-count-deliveries)
- [Keep a risk register for your event](https://www.ticketfairy.com/es/guides/keep-a-risk-register-for-your-event)
- [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/es/guides/message-the-people-working-on-your-event)
- [Envía las listas de tu evento a tu equipo según un horario](https://www.ticketfairy.com/es/guides/send-your-event-lists-to-your-team-on-a-schedule)
- [Publish your event line-up and set times](https://www.ticketfairy.com/es/guides/publish-your-line-up-and-set-times)
- [Ask attendees for feedback after your event](https://www.ticketfairy.com/es/guides/ask-attendees-for-feedback-after-your-event)
- [Plan next year's event from your attendee feedback](https://www.ticketfairy.com/es/guides/plan-next-year-from-your-attendee-feedback)
- [Hold hotel rooms for your event's artists and crew](https://www.ticketfairy.com/es/guides/hold-hotel-rooms-for-your-artists-and-crew)
- [Devuelve las habitaciones de hotel sin usar de tu evento antes de la fecha de liberación](https://www.ticketfairy.com/es/guides/give-unused-hotel-rooms-back-before-the-release-date)
- [Vende habitaciones de hotel a tus compradores de boletos desde un bloqueo de habitaciones](https://www.ticketfairy.com/es/guides/sell-hotel-rooms-to-your-ticket-buyers-from-a-hotel-block)
- [Copy the setup of your last event into your next one](https://www.ticketfairy.com/es/guides/copy-the-setup-of-your-last-event-into-your-next-one)
- [Compare your ticket sales with your last event](https://www.ticketfairy.com/es/guides/compare-your-ticket-sales-with-your-last-event)
- [Consulta el costo total de cada artista en tu evento](https://www.ticketfairy.com/es/guides/see-the-all-in-cost-of-each-act-on-your-event)
- [See what your brand spends across its events](https://www.ticketfairy.com/es/guides/see-what-your-brand-spends-across-its-events)
- [Show your traders in a directory on your website](https://www.ticketfairy.com/es/guides/show-your-traders-in-a-directory-on-your-website)
- [Place your traders on pitches on your event site map](https://www.ticketfairy.com/es/guides/place-your-traders-on-pitches-on-your-site-map)
- [Check your traders' takings after your event and invoice their share of sales](https://www.ticketfairy.com/es/guides/check-trader-takings-and-invoice-a-share-of-sales)
- [Share a power sheet with your event electrician](https://www.ticketfairy.com/es/guides/share-a-power-sheet-with-your-electrician)
- [Give exhibitors a lead scanner for their booth at your event](https://www.ticketfairy.com/es/guides/give-exhibitors-a-lead-scanner-for-their-booth)
- [Permite que los expositores hagan seguimiento de sus contactos del evento y vean sus resultados](https://www.ticketfairy.com/es/guides/let-exhibitors-follow-up-their-leads-and-see-results)
- [Envía paquetes de documentos del evento a tus artistas, comerciantes y equipo](https://www.ticketfairy.com/es/guides/send-document-packs-to-your-performers-traders-and-crew)
- [Send contracts to many performers, traders or suppliers for your event at once](https://www.ticketfairy.com/es/guides/send-contracts-to-many-performers-traders-or-suppliers-at-once)
- [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/es/guides/offer-open-shifts-to-your-crew-and-volunteers)
- [Find the crew and volunteers who work your events](https://www.ticketfairy.com/es/guides/find-the-crew-and-volunteers-who-work-your-events)
- [Give your event crew one page for all their shifts](https://www.ticketfairy.com/es/guides/give-your-crew-one-page-for-all-their-shifts)
- [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/es/guides/let-event-staff-work-a-desk-from-their-phone)
- [Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/es/guides/collect-crew-certificates-before-they-work-a-shift)
- [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/es/guides/run-a-safety-induction-for-everyone-who-works-your-event)
- [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/es/guides/plan-crew-meal-times-and-food-needs-for-your-event)
- [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/es/guides/charge-outside-teams-for-their-crew-meals)
- [Registrar a los asistentes e imprimir gafetes con sus nombres en el mostrador de registro del evento](https://www.ticketfairy.com/es/guides/check-in-attendees-and-print-badges-at-registration)
- [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/es/guides/set-up-a-self-service-check-in-kiosk-for-your-event)
- [Aprobar las horas trabajadas por el equipo de tu evento y los voluntarios](https://www.ticketfairy.com/es/guides/approve-the-hours-your-crew-and-volunteers-worked)
- [Let department leads approve their team's hours at your event](https://www.ticketfairy.com/es/guides/let-department-leads-approve-their-teams-hours)
- [Let ticket holders pick the conference sessions they attend](https://www.ticketfairy.com/es/guides/let-ticket-holders-pick-the-sessions-they-attend)
- [Scan delegates into event sessions at the door and see who came](https://www.ticketfairy.com/es/guides/scan-ticket-holders-into-sessions-and-see-who-came)
- [Set pitch rules and let Fai plan your trader pitches at your event](https://www.ticketfairy.com/es/guides/set-pitch-rules-and-let-fai-plan-your-trader-pitches)
- [Share a private event site map with emergency services and suppliers](https://www.ticketfairy.com/es/guides/share-a-private-site-map-with-emergency-services-and-suppliers)
- [Handle trader requests to move pitch at your event](https://www.ticketfairy.com/es/guides/handle-trader-requests-to-move-pitch)
- [Show now and next on screens backstage and at the side of the stage](https://www.ticketfairy.com/es/guides/show-now-and-next-on-backstage-screens)
- [Add your run of show to your team's calendars](https://www.ticketfairy.com/es/guides/add-your-run-of-show-to-your-teams-calendars)
- [Show each act their whole stay and what changed](https://www.ticketfairy.com/es/guides/show-each-act-their-whole-stay-and-what-changed)
- [See why tickets and passes were refused at the door](https://www.ticketfairy.com/es/guides/see-why-tickets-and-passes-were-refused-at-the-door)
- [Add shifts to your event rota from a spreadsheet](https://www.ticketfairy.com/es/guides/add-shifts-to-your-event-rota-from-a-spreadsheet)
- [Agrega a todas las personas que envíen el formulario de tu evento a tus voluntarios, comerciantes o equipo técnico](https://www.ticketfairy.com/es/guides/add-form-applicants-to-your-event-teams)
- [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides)

## Hazlo en tu propio evento

Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.

  [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

## Vende entradas con Ticket Fairy

Todo lo que ves en estas guías está en tu panel desde el día en que te registras.

- Monta tu evento en minutos
- Los eventos gratuitos son gratis
- Fai, tu copiloto, viene incluida

 [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Míralo en una llamada

Reserva una demo y te mostramos cómo Ticket Fairy gestiona tu tipo de evento.

 [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/features)

### Consejos para vender más entradas

Consejos prácticos de organizadores que agotan entradas, y cada guía nueva en cuanto se publica.

Respetamos tu privacidad. Cancela cuando quieras.