---
title: "See why tickets and passes were refused at the door | Guías de Ticket Fairy"
description: "Count every scan your door scanners and staff gates refused, by reason, entrance, hour and ticket or pass type, on the Check-in page. Spot shared screenshots of tickets and doors turning people away, then open each refused scan to see who it was."
canonical: "https://www.ticketfairy.com/es/guides/see-why-tickets-and-passes-were-refused-at-the-door"
---

# See why tickets and passes were refused at the door | Guías de Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guías](https://www.ticketfairy.com/es/guides)
3. See why tickets and passes were refused at the door

Gestionar la producción

# See why tickets and passes were refused at the door

Door and security managers need to know why people were turned away: a flood of tickets shown again after check-in usually means shared screenshots, and one busy entrance refusing passes for the wrong zone means a sign or a briefing is wrong. The refused scans report answers both while the doors are still open.

Count every scan your door scanners and staff gates refused, by reason, entrance, hour and ticket or pass type, on the Check-in page. Spot shared screenshots of tickets and doors turning people away, then open each refused scan to see who it was.

Para:  Understanding the scans your door and staff gates turned away

Dura:  4 minutos

- [Open Refused scans](#step-1)
- [Choose a day](#step-2)
- [A ticket shown again after check-in](#step-3)
- [See each refused scan](#step-4)

## Antes de empezar

- You have an owner, admin, producer, support or Stats login on the event.
- Your brand has the Event Operating System.

1. ## Open Refused scans

   Open the event, select **Check-In**, then select the **Refused scans** tab.

   **Nota:** It counts the refused scans at the door and at staff gates, by reason, by entrance or scanner, by ticket or pass type and by hour.
          ![Ticket Fairy Refused scans report of a festival, with totals at the door and staff gates and the scans refused by reason, entrance, type and hour](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans.png)    Refused scans at the doors and staff gates.
2. ## Choose a day

   Choose the day in **Day**, or **Whole event**.

   **Nota:** The counts are at most a minute old and say when they were counted.

## A ticket shown again after check-in

**Shown again after check-in** counts tickets scanned again when they were already in and the ticket type does not allow re-entry. Many of them at different entrances in a short time usually means a ticket was shared as a screenshot.

3. ## See each refused scan

   Select **Show each refused scan**.

   **Nota:** Each scan shows when, the reason, the entrance or staff gate, the ticket or pass type and the holder. Choose **Where** and **Reason** to narrow the list.
          ![Ticket Fairy list of each refused scan at the door, with when, the reason, the entrance, the ticket type and the holder](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans-list.png)    Each refused scan.

## Prueba estos pasos en tu propio evento

Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.

    Tu dirección de correo electrónico    [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## O deja que lo hagan por ti

Fai reads the refused scans by reason, entrance, hour and type for the whole event or one day, and lists the refused scans for one reason.

### En tu panel, con Fai

Why were people refused at the doors of \<EVENT NAME\> on Saturday, and at which entrance?

## Deja que Fai lo haga por ti

Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.

   [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Preguntas que puedes tener

Why is a scan missing from the report?:  A code the platform does not know, and a ticket for another event, are not stored against your event, so they cannot be counted here. The report says so under its counts.

Is looking at the list recorded?:  Yes. The list names ticket holders, so each time you open it, your name is recorded against it.

Why can I not see the Refused scans tab?:  It shows for brands with the Event Operating System, and not for team members limited to event statistics.

Can I let a refused person in from here?:  No. The report only reads what happened. Let a refused ticket in with the door scanner, or a pass at a staff gate with a supervisor's link.

## ¿Todavía tienes una pregunta?

Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.

   [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Guías relacionadas

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- [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides)

## Hazlo en tu propio evento

Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.

  [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

## Vende entradas con Ticket Fairy

Todo lo que ves en estas guías está en tu panel desde el día en que te registras.

- Monta tu evento en minutos
- Los eventos gratuitos son gratis
- Fai, tu copiloto, viene incluida

 [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Míralo en una llamada

Reserva una demo y te mostramos cómo Ticket Fairy gestiona tu tipo de evento.

 [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/features)

### Consejos para vender más entradas

Consejos prácticos de organizadores que agotan entradas, y cada guía nueva en cuanto se publica.

Respetamos tu privacidad. Cancela cuando quieras.