# Clear the ticket orders waiting on an ID check | Guías de Ticket Fairy

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# Clear the ticket orders waiting on an ID check

Where you ask buyers to prove who they are, their card is held rather than charged until they do. Club and festival teams running age-restricted or high-demand nights build up holds that nobody has finished, and each one is a ticket that is neither sold nor available to anyone else. You can send the check again, take the payment without it, or release the hold so the tickets go back on sale.

See which buyers have a card on hold in the Needs Verification tab, send the ID check again, take the payment without it, or release the hold and put the tickets back on sale.

Para:  Clearing the card holds waiting on an ID check so the tickets go back on sale

Dura:  5 minutos

- [Open the orders waiting on a check](#step-1)
- [What a hold means](#step-2)
- [Ask the buyer again](#step-3)
- [Take the payment without the check](#step-4)
- [Release a hold that is going nowhere](#step-5)

## Antes de empezar

- You're an owner or admin of the event. The tab appears where an ID check is asked for, on the event or on one of its ticket types.
- You accept that capturing the payment and cancelling the order cannot be undone, because one takes the buyer's money and the other releases the hold on their card.
- You know your own rule for how long to wait. Ticket Fairy only starts clearing an untouched order after seven days, and the ticket comes back later still, once the bank has let the hold expire.

1. ## Open the orders waiting on a check

   Open your event, select **Orders** and select the **Needs Verification** tab.

   **Nota:** The tab is there only where you ask buyers for an ID check, and the number beside it is how many holds are outstanding right now.
         ![Ticket Fairy Orders page on the Needs Verification tab with two held orders and the row menu open](https://www.ticketfairy.com/embeds/posters/marketing-orders--needs-verification.png)    Event, Orders, Needs Verification.

## What a hold means

The buyer's card carries an authorisation rather than a charge, and their tickets are neither issued nor back on sale. Every row on this tab is money you have not taken and stock you cannot sell.

**Nota:** Card authorisations do not last forever. A hold you leave long enough expires on the bank's schedule rather than yours.

2. ## Ask the buyer again

   Open the row menu and select **Resend verification**.

   **Nota:** This emails a fresh link. It is the first thing to try, because most holds are a buyer who closed the tab rather than a buyer who cannot pass.
3. ## Take the payment without the check

   Select **Capture & verify** and confirm with **Capture & bypass**.

   **Nota:** This takes the money, marks the order paid and issues the tickets without the ID check, and it cannot be undone. Use it when you have satisfied yourself another way.
          ![Ticket Fairy confirmation before a card hold is captured without the ID check, warning that it cannot be undone](https://www.ticketfairy.com/embeds/posters/marketing-orders--capture-and-bypass.png)    Event, Orders, Capture and bypass.
4. ## Release a hold that is going nowhere

   Select **Cancel & release hold** and confirm with **Cancel order**.

   **Nota:** No money is taken, the hold on the buyer's card is released and the order is cancelled. The tickets go back on sale, and this cannot be undone either.

## Prueba estos pasos en tu propio evento

Crea una cuenta gratis, monta tu evento y sigue los pasos de arriba en tu propio panel. Tarda unos minutos y no necesitas reservar una llamada comercial.

    Tu dirección de correo electrónico    [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## O deja que lo hagan por ti

Fai, the assistant inside your dashboard, opens the event and takes you to its orders. The decisions on a hold are made on the page, because taking the money and releasing it both change what the buyer has and cannot be undone.

### En tu panel, con Fai

Take me to the orders on \<EVENT NAME\>

### Desde tu propio asistente, por MCP

Conecta tu asistente a [nuestro servidor MCP](https://www.ticketfairy.com/mcp-server) y pídele:

Mantén `--read-only` en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios.

Pick the brand, find the event \<EVENT NAME\> and show it

## Deja que Fai lo haga por ti

Fai trabaja dentro de tu panel de Ticket Fairy. Crea tu cuenta, abre Fai y pega la instrucción de arriba.

   [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Clear old holds every day

1. ### Work it on the same schedule every day

   Open the tab once a day and release anything older than your own cut-off.

   **Nota:** Ticket Fairy already emails a reminder after twelve hours and again every twelve after that, so send one yourself only where you have a reason to. An order nobody touches waits at least seven days, and its ticket returns to the sale only once the bank has let the hold expire, which is why your own cut-off gets the ticket back sooner.

Fai can take you to the tab. The decisions themselves stay on the page, because taking a buyer's money and releasing it both change what they have and cannot be undone.

### En tu panel, con Fai

Take me to the orders on \<EVENT NAME\> that are waiting on an ID check

### Desde tu propio asistente, por MCP

Mantén `--read-only` en tu configuración MCP. Esta tarea solo lee datos, así que tu asistente no necesita herramientas que hagan cambios.

Pick the brand, find the event \<EVENT NAME\> and show it

## Preguntas que puedes tener

Has the buyer been charged?:  Not yet. Their card carries an authorisation, which is a hold on the amount rather than a payment. Capture takes it; cancel releases it.

Can I undo a capture or a cancellation?:  No. Both confirmations say so before they act, because one takes the money and issues the tickets and the other puts the tickets back on sale.

Why can I not see the Needs Verification tab?:  It appears where an ID check is asked for, and that can be set on the event or on a single ticket type. Check both before you conclude the event does not use it.

## ¿Todavía tienes una pregunta?

Reserva una demo y te la respondemos en una llamada, sobre tu tipo de evento. O crea tu cuenta y compruébalo por ti mismo.

   [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo) [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome)

Sin cuotas de alta. Sin cuota mensual obligatoria. Sin tarjeta de crédito.

## Guías relacionadas

- [Más formas de usar Ticket Fairy](https://www.ticketfairy.com/es/event-ticketing/features)
- [Reembolsar un pedido de tu evento](https://www.ticketfairy.com/es/guides/refund-an-order)
- [Approve orders before buyers receive tickets](https://www.ticketfairy.com/es/guides/approve-orders-before-buyers-receive-tickets)
- [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/es/guides/keep-a-high-demand-on-sale-running-smoothly)
- [See how your ticket sales are going](https://www.ticketfairy.com/es/guides/check-your-sales)
- [Run a waiting list for a sold-out event](https://www.ticketfairy.com/es/guides/run-a-waiting-list)
- [Let buyers refund their own tickets](https://www.ticketfairy.com/es/guides/let-buyers-refund-themselves)
- [Win back buyers who left checkout](https://www.ticketfairy.com/es/guides/recover-abandoned-carts)
- [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/es/guides/take-a-group-booking-and-invoice-it)
- [Reenviar los boletos de un comprador y corregir sus datos](https://www.ticketfairy.com/es/guides/resend-tickets-and-fix-a-buyers-details)
- [Todas las guías de Ticket Fairy](https://www.ticketfairy.com/es/guides)

## Hazlo en tu propio evento

Crea tu cuenta, monta tu evento y sigue los pasos en tu propio panel. No necesitas reservar una llamada comercial.

  [Crear una cuenta gratis](https://manage.ticketfairy.com/welcome) [Reserva una demo](https://www.ticketfairy.com/es/event-ticketing/book-a-demo)

## Vende entradas con Ticket Fairy

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