--- title: "Event Operating System for Festivals, Venues and Promoters" description: "Plan, staff, advance and run every show from one system, with Fai drafting the work for you to approve. Plus Vault banking and Ticket Fairy Capital funding." canonical: "https://www.ticketfairy.com/event-operating-system" --- # Event Operating System for Festivals, Venues and Promoters The AI-powered event operating system # Run a Bigger Event Business Without Building a Bigger Back Office Fai copilot chat is included free to build and configure events, analyse live sales and perform most dashboard actions. Add paid AI event management, Vault and Ticket Fairy Capital as your event business grows. Sell more tickets, cut admin and keep your team in control. [Book a Live Demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - Plan, staff and run every show with Ticket Fairy - Fai drafts the admin and you approve it - Bank and fund your events with Ticket Fairy Trusted by event organisers worldwide ![Mayan Warrior](https://www.ticketfairy.com/resources/images/client_logos/white/mayanwarrior_long.png) ![Forbidden Forest](https://www.ticketfairy.com/resources/images/client_logos/white/forbidden_forest.png) ![Papaya Playa Project, Tulum](https://www.ticketfairy.com/resources/images/client_logos/white/papaya_playa_project.svg) ![Grupo RosaNegra, Mexico](https://www.ticketfairy.com/resources/images/client_logos/white/grupo_rosanegra.png) ![LOCUS](https://www.ticketfairy.com/resources/images/client_logos/white/locus.png) ![Monstercat, Canada](https://www.ticketfairy.com/resources/images/client_logos/white/monstercat.svg) ![Pines Party](https://www.ticketfairy.com/resources/images/client_logos/white/pines_party.png) ![Looloo Studio, CDMX](https://www.ticketfairy.com/resources/images/client_logos/white/looloo.png) ![Mandala Club, Singapore](https://www.ticketfairy.com/resources/images/client_logos/white/mandala_club.png) ![Soundtuary, Miami](https://www.ticketfairy.com/resources/images/client_logos/white/soundtuary.png) ![Sun and Bass, Sardinia](https://www.ticketfairy.com/resources/images/client_logos/white/sun_and_bass.png) ![The Kazbah](https://www.ticketfairy.com/resources/images/client_logos/white/kazbah.png) ![Rakastella, Miami](https://www.ticketfairy.com/resources/images/client_logos/white/rakastella.png) $300m Revenue Processed From 50-person workshops to festivals of 100,000 and more Built for Nightclubs Festivals & Concerts DJ shows Conferences & Summits Food & Drink Events Comedy & Theatre Corporate & B2B Events Beach clubs Sports & Esports Attractions & Tours Nonprofits & Fundraisers ## Enter the Details Once and Use Them Across Your Event The act you book is the act you advance, schedule, give a pass to and settle. The people on your rota and trader list are the people on your pass list and your message lists. - **Passes from your lists**Bring the people on your rota, advances and trader list into your pass list, day sheets and messages. - **Fai across your event**Fai drafts the run of show, follows up on advances, suggests shifts and checks your site map. You approve what goes out. - **Connected to your ticketing**Settlements use your ticket sales, and your door team scans passes in the ticket app they already use. ## Plan, Staff and Run Your Event With Ticket Fairy - [Give Every Teammate a Daily Plan and Let Fai Draft the Admin A Today page for each teammate, search across the whole event, and your tasks, documents, email and calls. Everyone sees their own work each day Fai drafts emails and tasks for you Find any act, stage or day in seconds Planning](https://www.ticketfairy.com/event-operating-system/planning) - [Get Every Act Advanced and Your Line-Up Published Artist details, set times, advancing by link, and a public line-up and timetable. Agents fill in their own advance Fai follows up on missing details Fans save the sets they want Artists & line-up](https://www.ticketfairy.com/event-operating-system/artists-and-line-up) - [Get Contracts Signed Online and Pay Every Act and Supplier on Time Offers, contracts signed online, purchase orders, payments due, settlements and your budget. Contracts signed on any phone Every payment due, sorted by date Settlements drafted from your sales Contracts & payments](https://www.ticketfairy.com/event-operating-system/contracts-and-payments) - [Hold Dates, Make Offers and Settle Shows Across Every Room You Run A calendar of your rooms and stages, holds and challenges, offers, settlements and contracts. Every hold and show on one calendar Past fees beside every offer A settlement for every show Venue operations](https://www.ticketfairy.com/event-operating-system/venue-operations) - [Fill Every Shift and Recruit the Volunteers You Need Departments, a rota Fai helps you fill, check-in at the door, and volunteer recruitment and rewards. Fai suggests who fills each shift Volunteers apply from their phone Rewards for the hours they give Crew & volunteers](https://www.ticketfairy.com/event-operating-system/crew-and-volunteers) - [Give Crew, Artists, Traders and Press the Right Access Zones, pass types, named passes for the people on your lists, and photo badges. Passes for the people already on your lists Zones, days and meals on each pass Photo badges ready to print Accreditation](https://www.ticketfairy.com/event-operating-system/accreditation) - [Run Every Stage on Time and Respond Fast When Something Happens Run of show, day sheets, show day live, incidents, risks, lost property and messages. Now and next for every stage Your safety lead alerted at once Messages to exactly the right people Show day](https://www.ticketfairy.com/event-operating-system/show-day) - [Map Your Site, Get Traders Ready and Move Artists From Hotel to Stage Site map, traders, forms, radios and kit, dressing rooms, rooming lists and pickups. A site map your team edits together Traders ready before load-in Hotels and drivers kept up to date Site & logistics](https://www.ticketfairy.com/event-operating-system/site-and-logistics) - [Let Fai Take On Your Event Admin While You Approve What Goes Out Fai across your whole event, hourly checks that suggest your next job, and the CLI and MCP server. Fai works across your whole event You approve what goes out The same work from your own scripts and AI assistant Fai & automation](https://www.ticketfairy.com/event-operating-system/fai-and-automation) ## Give Every Teammate a Daily Plan and Let Fai Draft the Admin Each person on your team opens the event on a Today page with the countdown, their own tasks and what changed since they last looked. Search finds any performer, stage, day, task or document from any page. - **Today page** with your own tasks and approvals - **Suggestions** of emails and tasks Fai has drafted for you - **Search** across the whole event with Ctrl+K or Cmd+K ![Ticket Fairy Today page with the countdown, your work and the state of each section](https://www.ticketfairy.com/embeds/posters/marketing-event-today--today.png) ## Run Every Stage on Time and Respond Fast When Something Happens Call each stage from a live run of show, share day sheets by link, let anyone on your team report an incident from their phone and message the people who need to know. - **Run of show** drafted by Fai and called live by your show callers - **Incident reports** that alert your safety lead to serious incidents - **Messages** to a department, a day's rota or every trader ![Ticket Fairy show day page with now and next for each stage](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--show-day.png) ## Save 1,000+ Hours of Event Admin With Paid AI Event Management Fai copilot chat is included free. Use it to build and configure events, analyse live data and perform most dashboard actions with approval before sensitive changes. Paid AI event management reads your event email, pulls actions and deadlines from documents and turns meetings into follow-ups. - **Event inbox**: read a summary of each thread and turn any email into a task - **Contracts and riders**: Fai reads them for fees, key dates, equipment and anything to check - **Meeting notetaker**: send Fai to your Zoom, Meet and Teams calls for the summary and follow-ups - **Hourly checks**: Fai suggests your next job with a draft ready to approve [What Fai can do across your event](https://www.ticketfairy.com/event-operating-system/fai-and-automation) ## Move Event Money Across Borders With Vault Hold supported currencies, issue expense cards and make reviewed bank transfers from the same brand workspace. Vault gives organisers and finance teams a clear view of balances, card activity and transfers when the business works across borders. - **Multi-currency accounts**: hold, send and receive money in several currencies - **Corporate expense cards**: give the people buying travel, production and catering their own card - **Transfers and payouts**: review each bank transfer before you send it - **Balances and activity**: see each currency's balance with your cards, recipients and invoices ## Fund the Event Before Every Ticket Has Sold Apply for Ticket Fairy Capital to cover artist deposits, venue costs, production and marketing before all your ticket revenue arrives. Funding partners review each application using your ticket sales history, and they make every approval decision and set the terms. - Up to **$3M** United States - Up to **€3M** Europe - Up to **£5M** United Kingdom - **Artist deposits and bookings**: funding towards guarantees, deposits and booking fees - **Venue and production**: funding towards venue holds, staging, lighting and sound - **Marketing and campaigns**: funding towards paid media, creative work and promoter campaigns [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get Started for Free](https://manage.ticketfairy.com/registration) ## Sell More Tickets and Run the Event With Less Waste Ticket Fairy has processed more than $300M in ticket sales across 10+ countries. Use branded checkout, buyer referrals, [payment plans](https://www.ticketfairy.com/event-ticketing/event-payment-plans), campaign sales reporting, attendee support and entry tools to turn demand into revenue and keep the event moving. - ### Referral-Powered Ticketing Every buyer is incentivised to bring friends with cash-back rewards. Ticket Fairy referrals drive 20% more ticket sales on average, helping demand spread sooner and bringing revenue forward. - ### Custom Landing Pages Create unlimited branded ticket pages per event for genres, sponsors or artists. Send each ad audience to a personalised page and boost conversion rates by up to 40%. - ### Face-Value Resale An official secondary marketplace where tickets can only be resold at face value. Waiting list members get priority access, fans always pay a fair price, and you keep the data. - ### Smart Check-In and Wristbanding Upload wristband artwork mapped to ticket types. When a QR code is scanned, staff see exactly which wristband to hand out, processing attendees up to 3x faster. - ### Marketing and Growth Suite Pre-registration, promoter tracking links, social gating, abandoned cart recovery, promo codes, and integrations with Klaviyo, HubSpot and Iterable, all built in. - ### Analytics and CRM Sales tracking, customer demographics, conversion metrics and ROI measurement. Understand your audience across events and build long-term fan relationships. - ### Flexible Ticketing Options Payment plans, dynamic pricing, group sales, timed entry, reserved seating, add-ons, tables, VIP upgrades, multi-day passes and auction tickets, for every event type. - ### Global Infrastructure Operational in the US, UK, Canada, Mexico, Australia, New Zealand, Indonesia, India and the EU. Five payment gateways including OXXO cash payments in Mexico, with local compliance built in. Trusted by event organisers worldwide ## What our customers say 1. ![Jorge Perdomo, Creator of The Fluffy Cloud, reviewing Ticket Fairy event ticketing platform](https://www.ticketfairy.com/resources/images/landing/v7/jorge-perdomo-240.jpg) **Jorge Perdomo** Creator, The Fluffy Cloud Independent dance music event series - US & Mexico ![An event by The Fluffy Cloud ticketed with Ticket Fairy](https://www.ticketfairy.com/resources/images/landing/v7/fluffy-cloud-event-720.jpg) > I used to look at ticketing platforms as a commodity, until I found Ticket Fairy. Finally there was a platform that didn't just get the job done, but helped me get the job done better. By which I mean, **helped me sell more tickets**. Their integrated customer referral system is magic, direct backend integration with Meta APIs, and our ability to customize our ticketing pages with rich content like videos, GIFs, background skins, and more helped increase our conversions significantly. A sophisticated and powerful ticket and marketing system that remains incredibly intuitive and easy to use. 2. ![Dan Burner, Festival Director of Chalfest, reviewing Ticket Fairy event ticketing platform](https://www.ticketfairy.com/resources/images/landing/v7/dan-burner-240.jpg) **Dan Burner** Festival Director, Chalfest > Chalfest has used Ticket Fairy since we began in 2017. We have remained a loyal customer of theirs for a number of reasons. They are quick to respond and always willing to help. The functionality of the system is really great too and we have certainly benefited from recent upgrades and features. 3. ![David Todd, Managing Director of Towerhouse Global, reviewing Ticket Fairy event ticketing platform](https://www.ticketfairy.com/resources/images/landing/v7/david-todd-240.jpg) **David Todd** Managing Director, Towerhouse Global > Towerhouse Global has had extraordinary success with Ticket Fairy over the past three years, supporting everything from complex corporate registration to large-scale entertainment ticketing. Their platform is incredibly powerful and adaptable, and their team consistently goes above and beyond to support and guide us. It's a true partnership, and one we value highly. 4. **Ami Patel** Patron Council, Bhaktivedanta Manor - ISKCON Watford > Working with Ticket Fairy has been an exceptional experience from start to finish. Their team is not only highly knowledgeable, but genuinely invested in the success of your events. The level of support and responsiveness they provide goes far beyond what we've experienced with other ticketing platforms. What really stands out is the power and flexibility of their backend system, giving us a level of control and customisation that's hard to find elsewhere. Most importantly, there's a real human touch to everything they do. You're not just another client. The team takes the time to understand your needs and consistently goes above and beyond to deliver solutions. 5. **Elisha Burner** Gather + Grow > Using Ticket Fairy for our events is a great experience. The platform is very user-friendly and made navigating through ticket setup and management a breeze. We especially appreciated how responsive their staff were. Every question or issue was addressed promptly and professionally. Plus, their fees are reasonable, which made it even easier to stick to our budget. Highly recommended for anyone organising events! 6. **Majahuitas** Exclusive events venue > Ticket Fairy has transformed how we manage events at Majahuitas. The platform is user-friendly, efficient, and has helped us boost ticket sales while simplifying operations. Their promotional tools and excellent support make them the perfect partner for managing exclusive events. ## Help Independent Event Teams Compete and Grow Ticket Fairy helps organisers and their teams sell more tickets, cut repetitive admin and apply for funding based on ticket sales history. That means more time and money can go into the line-up, production, marketing and attendee experience. - > “Live events have always been run on spreadsheets, WhatsApp threads and gut instinct… We’ve built an AI workforce that understands the events industry from the ground up.” **Ritesh Patel**, Co-CEO, Ticket Fairy · [EDMTunes](https://www.edmtunes.com/2026/03/ticket-fairy-ai-funding-financial-tools/) - > “Now a two person team is able to do the same as a 20 person team, which is very relevant to the grassroots. We want to give really good, unique event producers and venues a way to do the same as the big guys.” **Ritesh Patel**, Co-CEO, Ticket Fairy · [Pollstar](https://news.pollstar.com/2026/03/16/theres-not-many-companies-providing-a-festival-with-5m-in-funding-today-qs-with-ritesh-patel-co-founder-ticket-fairy/) - > “The biggest limitation for independent promoters has never been creativity - but access to capital and infrastructure. Ticket Fairy 3.0 closes that gap.” **Jigar Patel**, Co-CEO, Ticket Fairy · [EDMTunes](https://www.edmtunes.com/2026/03/ticket-fairy-ai-funding-financial-tools/) - > “There’s probably not that many companies that can provide a festival with £5 million in funding today… We see ourselves as the STACK for everyone that isn’t Live Nation.” **Ritesh Patel**, Co-CEO, Ticket Fairy · [Pollstar](https://news.pollstar.com/2026/03/16/theres-not-many-companies-providing-a-festival-with-5m-in-funding-today-qs-with-ritesh-patel-co-founder-ticket-fairy/) - > “I used to look at ticketing platforms as a commodity, until I found Ticket Fairy. Their integrated customer referral system is magic. With Ticket Fairy, the vibe we are pushing, the experience we are selling, is maintained throughout. A sophisticated and powerful ticket and marketing system that remains incredibly intuitive and easy to use.” **Jorge Perdomo**, Creator, The Fluffy Cloud - **19\.57:1** Referral ROI - **$25,778** From $1,368 in rebates - **31%** Buyers shared - **$300M+ in Ticket Sales** Sold through the platform across the US, Canada, Mexico, Australia, New Zealand, Singapore, Indonesia, India and Europe. - **20% More Ticket Sales** The refer-your-friends-and-get-your-money-back model drives 20% more ticket sales on average. ## Connect it to the tools you already run Your reporting, box office and scripts can use Ticket Fairy APIs to read and change events. [Ticket Fairy CLI Send last night’s sales summary to your reporting on a schedule, and use the exit code to check whether the job worked. `ticketfairy event stats "$EVENT"` See it in a working script](https://www.ticketfairy.com/cli#automation) [MCP server Ask about event entry, the guest list and tonight’s orders without opening each dashboard report. `ticketfairy mcp` See what you can ask](https://www.ticketfairy.com/mcp-server#uses) ## Questions About Event OS ### Event OS questions #### What is Event OS? Event OS is the part of Ticket Fairy you use to plan and run your event: planning, artists and advancing, contracts and payments, crew and volunteers, accreditation, show day, site and logistics, and your venue calendar. Fai can help with each of them. #### How do we get Event OS? Book a demo. We switch Event OS on for your events and help your team set up the first one. #### Does it work with our ticketing? Yes. Event OS works on your Ticket Fairy events, so your ticket sales, guest tickets, check-in and buyer emails are already connected. Settlements use your ticket sales, and your door team scans passes in the same ticket app they use for tickets. #### Is Fai included? Fai copilot chat is included free to build and configure events, analyse live sales and perform most dashboard actions. Paid AI event management reads your event email, pulls actions and deadlines from documents and turns meetings into follow-ups. #### Does Fai act without asking? No. Changes need your confirmation, and anything that reaches other people, such as an email, a text or a contract, waits for your approval. Fai can only do what the person asking can do. #### Who can apply for Ticket Fairy Capital? Eligible event businesses can apply, for up to $3M in the United States, up to €3M in Europe and up to £5M in the United Kingdom. Funding partners review your ticket sales history and details about your event business, and they decide on approval and set the terms. #### Is Ticket Fairy a bank? No. The Ticket Fairy, Inc. is a technology platform and is not a bank. Vault banking services are provided through regulated banking partners, and Ticket Fairy Capital financing is provided by third-party private credit partners, who make every funding decision. Ticket Fairy in full: [ticketing platform for event organisers](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page. ## Ready to Build a Stronger Event Business? Book a live demo and we will switch Event OS on for your events and set up the first one with your team. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started for Free](https://manage.ticketfairy.com/registration) [Talk to Fai Now](#) Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event. No credit card required ## Book a demo call See the referral model that drives 20% more ticket sales on average, learn which campaigns sell tickets, answer buyers faster and keep queues moving. How many tickets do you sell per year? 45-Minute Video Call Pick a Time That Works for You The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)