1. Event OS
  2. Crew & volunteers

Fill Every Shift and Recruit the Volunteers You Need

Build your rota with shift suggestions from Fai, send each person their shifts and check them in at the door. Recruit volunteers from a form they fill in on their phone, and reward the hours they give.

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  • Fai suggests who fills each shift
  • Volunteers apply from their phone
  • Rewards for the hours they give
Ticket Fairy Event OS: Crew & volunteers

See Which Shifts Still Need People and Fill Them

Plan shifts by department and see how many places are filled for each team and hour. Fai suggests shifts and the people to fill them, flags clashes and keeps to the rest gaps and maximum hours you set. Then email each person their own shifts.

  • Cover by team and hour: places filled and places still open
  • Shifts suggested by Fai: and the people to fill them
  • Rota rules: the rest gaps and hours you set
  • Shift emails: each person gets a summary of their own shifts
Ticket Fairy Event OS: See Which Shifts Still Need People and Fill Them

Recruit Volunteers From a Form They Fill In on Their Phone

Share your Volunteer with us form. Fai checks each applicant against your roles, and you accept, waitlist or decline applicants in batches, with one email to each. Invite last year's volunteers back with their answers already filled in.

  • Application form: made for phones
  • Checked by Fai: each applicant compared with your roles
  • Returning volunteers: invited back with their answers filled in
Ticket Fairy Event OS: Recruit Volunteers From a Form They Fill In on Their Phone

Give Every Volunteer Their Own Page and Reward Their Hours

Each volunteer gets a private page to pick shifts, ask to swap or drop one, read their day sheet and induction, and upload documents. Compare the hours each volunteer signed up for with the hours they worked, and send the guest tickets they earned.

  • Volunteer page: shifts, swaps, day sheet and documents
  • Hours: hours signed up for beside hours worked
  • Rewards: guest tickets for the volunteers who earned them
Ticket Fairy Event OS: Give Every Volunteer Their Own Page and Reward Their Hours

Crew, Rota, Check-In and Volunteers

  • Crew and departments

    Keep your crew list with departments and their leads.

  • Rota

    Plan shifts, see cover by team and hour, and get clash warnings and suggestions from Fai.

  • Check-in and check-out

    Check crew and volunteers in and out of each shift at the door.

  • Team workload

    See each person's hours per day across tasks and shifts.

  • Volunteer list

    Keep each volunteer's status, T-shirt size, dietary needs and emergency contact, and import volunteers from a spreadsheet.

  • Volunteer recruitment

    Share a public form, let Fai check applicants against your roles and send your decisions in batches.

  • Volunteer page

    Each volunteer picks shifts, asks for swaps, reads their day sheet and uploads documents.

  • Hours and rewards

    Compare hours signed up for with hours worked and send earned guest tickets.

Build Your Rota and Recruit Your Volunteers

Questions About Crew and Volunteers

Crew & volunteers questions

Up to 500 people in each batch. Returning-volunteer invites reach up to 5,000 people from up to 25 past events, and the hours download covers events with up to 5,000 volunteers.

Volunteers must be 16 or older by default. A volunteer under 18 adds a parent or guardian, who agrees too.

Guest tickets. You send them to the volunteers who earned them.

Ticket Fairy in full: event ticketing software, with the features, pricing and support behind this page.

Ready to Build a Stronger Event Business?

Book a live demo and we will switch Event OS on for your events and set up the first one with your team.

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Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready.

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Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event.

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The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners.