--- title: "Event Control Room, Crowd Safety and Emergency Planning" description: "Run your whole site from one live control log, see how full every zone is, act on weather and crowd warnings with your plan ready, and keep medical care, barriers and permits on track." canonical: "https://www.ticketfairy.com/event-operating-system/event-control-and-safety" --- # Event Control Room, Crowd Safety and Emergency Planning 1. [Event Operating System](https://www.ticketfairy.com/event-operating-system) 2. Control & safety # Keep Every Crowd Safe and Every Team Responding Fast Run your site from a live control log that your control room, your safety lead and every team share. See how full each zone is as people scan in, hear from Fai before a zone fills, and act on weather and crowd warnings with the steps you planned. Keep a private medical log, sign off every barrier line and follow every permit from application to inspection. [Book a Live Demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - One live log for your whole site - A warning before any zone fills - Every barrier, inspection and permit signed off ![Ticket Fairy Event Operating System: Control & safety](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incident.png) ## Run Your Whole Site From One Live Control Log Your teams report everything into one live log. Each entry has its team, its zone, a pin on your site plan, how serious it is and everything that has happened since. Assign it, escalate it and close it, and send it to the team for that zone on its radio channel. Put the log on a TV in your control cabin from a private link, with no sign-in. - **Control log**: report, assign, escalate and close - **Dispatch by zone**: to the right team on its radio channel - **Control room link**: the live log on any TV, with no sign-in ## See How Full Every Zone Is Before It Becomes a Problem Live counts for each zone come from the scans at your gates, set against the safe capacity you enter. Fai warns you before a zone reaches it and suggests what to do, such as holding an entrance or opening the overflow. See how fast people are arriving and leaving, with a heat map of every zone on your site plan. - **Zone counts**: live, against each zone's safe capacity - **Early warnings**: from Fai, with the next step suggested - **Heat map**: every zone on your site plan ## Act on Weather and Crowd Warnings With Your Plan Ready Link each warning in your emergency plan to the steps your team takes. When wind, lightning, heat or a crowd passes the level you set, your plan shows the steps to take, such as pausing a stage, opening shelters, adding water or messaging your ticket holders. On show days, the forecast for your venue updates hour by hour, with official weather alerts. - **Triggers**: wind, lightning, heat and crowd levels you choose - **Planned steps**: pause a stage, open shelters, add water or message ticket holders - **Hourly forecast**: with official weather alerts for your venue ## Look After Every Patient With a Private Medical Log Your medical and welfare teams record each patient with their triage, treatment and outcome, linked to the incident they came from. Only your medical team and the event's owners and admins see the details, and everyone else sees counts with no names. Each time someone opens a record, Ticket Fairy records who opened it. - **Medical and welfare log**: triage, treatment and outcome for each patient - **Linked to incidents**: each patient beside the incident they came from - **Counts with no names**: for reports and the rest of your team ## Get Barriers, Structures and Permits Signed Off on Time Draw your fence and barrier lines on your site plan, work through each build checklist and run timed inspections that are signed off and kept with their history. Follow each permit with its authority, such as licensing, fire, police, highways or health, with its conditions, due dates, the documents you sent and the inspections booked and passed. - **Barrier lines**: on your site plan, with build checklists - **Timed inspections**: signed off, with the full history - **Permit tracker**: conditions, due dates, documents and inspections for each authority [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get Started for Free](https://manage.ticketfairy.com/registration) **Get this page as a PDF** Read it later or share it with your team. We email you a link to the PDF. What to put in your PDF Enter your email We will email you this deck. We may also email you now and then about Ticket Fairy features that can help your events. You can unsubscribe at any time with one click. ## Go Deeper Into Event Control and Safety See how your team does each job in the dashboard, set it up step by step and get answers to your questions. - [Control room One live control log for your whole site, each job sent to the right team and channel, live zone counts against safe capacity with Fai's early warning, and a private medical and welfare log. See how it works](https://www.ticketfairy.com/event-operating-system/event-control-and-safety/event-control-room) - [Weather & risk Your venue's forecast, warnings and weather history, wind, lightning, heat and crowd triggers linked to your emergency plan, and a risk register drafted by Fai and kept current by your team. See how it works](https://www.ticketfairy.com/event-operating-system/event-control-and-safety/weather-and-risk) - [Permits & barriers Each permit tracked by authority with its conditions, due dates, documents and inspections, and every fence and barrier line drawn, built, inspected and signed off with its full history. See how it works](https://www.ticketfairy.com/event-operating-system/event-control-and-safety/permits-and-barriers) ## See It in Your Dashboard - ![Ticket Fairy weather card with a thunderstorm warning and the conditions at the venue](https://www.ticketfairy.com/embeds/posters/marketing-event-weather--forecast.png) See the forecast for your venue with official weather warnings, right in your dashboard. - ![Ticket Fairy On site now for a festival, with the people on site and the count inside each zone](https://www.ticketfairy.com/embeds/posters/marketing-event-gate--on-site-now.png) See how many people are on site and inside each zone, counted from your gate scans. ## Run Your Control Room, Crowds and Safety Paperwork - ### Control log Report, assign, escalate and close every issue on site, each with its team, zone, pin on the site plan, seriousness and full history. - ### Dispatch Send each entry to the team for its zone and radio channel, from the radio plan you already keep. - ### Control room link Show the live log on a TV or computer in your control cabin from a private link, with no sign-in. - ### Crowd and capacity by zone See live counts for each zone against its safe capacity, with a warning and a suggested step from Fai before it fills. - ### Arrivals, departures and heat map See how fast people come in and leave, and how busy each zone is on your site plan. - ### Emergency plan Link wind, lightning, heat and crowd warnings to the steps your team takes, from pausing a stage to messaging ticket holders. - ### Weather on show days Follow your venue's forecast hour by hour on show days, with official weather alerts. - ### Medical and welfare log Record each patient's triage, treatment and outcome, linked to their incident, with counts and no names for everyone else. - ### Barriers and inspections Draw fence and barrier lines on your site plan, follow build checklists and sign off timed inspections. - ### Permit tracker Keep each permit with its authority, conditions, due dates, documents sent and inspections booked and passed. - ### Incidents and risks Let anyone report an incident from their phone and keep a risk register drafted by Fai. [Learn more](https://www.ticketfairy.com/event-operating-system/show-day) - ### Private map links Share the live site map with the emergency services, with the fire lanes, exits and first aid they need. [Learn more](https://www.ticketfairy.com/event-operating-system/site-and-logistics) ## Handle Incidents, Zones and Safety Paperwork Step by Step - [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event) - [Keep a risk register for your event](https://www.ticketfairy.com/guides/keep-a-risk-register-for-your-event) - [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/guides/check-passes-in-and-out-at-your-staff-gates) - [Share a private event site map with emergency services and suppliers](https://www.ticketfairy.com/guides/share-a-private-site-map-with-emergency-services-and-suppliers) - [Hand out radios and kit to your event crew](https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew) - [Collect insurance and certificates from your event's outside teams](https://www.ticketfairy.com/guides/collect-insurance-and-certificates-from-your-outside-teams) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event) ## Questions About Event Control and Safety ### Control & safety #### Who can see medical records? People with the Medical role on your event, and the event's owners and admins. Everyone else sees counts with no names. Ticket Fairy records every time someone opens a record. #### How long are medical records kept? You choose for each event, and you can keep them permanently. When a patient asks for their details to be removed, their personal details are removed and the counts stay. #### Where do the zone counts come from? From the scans in and out at your gates and zone entrances. Enter a safe capacity for each zone, and Fai warns you before the count reaches it. #### Does Fai act on a warning by herself? No. Fai warns you and suggests a step, such as holding an entrance or opening the overflow, and a person on your team decides. #### Where does the weather come from? From the forecast Ticket Fairy shows for your venue, with official weather alerts. On show days it is checked hour by hour against the levels in your emergency plan. #### Does the control room link need a login? No. Open the private link on a TV or computer in your control cabin. #### Which permits can I track? Any permit from any authority, such as licensing, fire, police, highways or health. Each one keeps its conditions, due dates, the documents you sent and the inspections booked and passed. [Previous **Fai & automation**](https://www.ticketfairy.com/event-operating-system/fai-and-automation) [Next **Production & technical**](https://www.ticketfairy.com/event-operating-system/production-and-technical) Ticket Fairy in full: [event ticketing system](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page. ## Ready to Build a Stronger Event Business? Book a live demo, and we will set up your first event on the Event Operating System with your team. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started for Free](https://manage.ticketfairy.com/registration) [Talk to Fai Now](#) Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event. No credit card required ## Book a demo call See the referral model that drives 20% more ticket sales on average, learn which campaigns sell tickets, answer buyers faster and keep queues moving. How many tickets do you sell per year? 45-Minute Video Call Pick a Time That Works for You The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)