Let Fai Set Up Your Event and Draft the Work for You

Begin With What Fai Already Knows About Your Event

Open Operations on a new event and Fai greets you with what she already knows, such as the date, the venue and the ticket types on sale, then suggests what kind of event it is. Confirm it or tick every kind of event it is, and the sections follow with the names your event uses: Speakers and Rooms for a conference, Athletes and Venues for a sports event, Vendors and Booths for a food or drink festival.

Every answer is saved as you give it, so you can leave halfway and come back to the same question. If you would rather explore first, skip it and Fai shows the usual sections for your type of event, with every choice still there to make later.

• Fai's greeting: the date, venue and ticket types she already knows
• Event type: confirm her suggestion or tick every kind of event
• Saved as you go: leave and come back to the same question

• Run your event from its Today page

Show Your Team Only the Sections Your Event Needs

Tell Fai what you want help with: line-up and advancing, show day, staff and volunteers, safety, money, sponsors and partners, or food, drink and market traders. A conference asks about speakers and a sports event about athletes. Your choices decide the sections your team sees, so a club night is not cluttered with campsite planning and a conference is not asked about riders.

Your role decides where the event opens for you: a stage manager starts on Now and next, a production manager on Run of show, or on Advancing while the event is still weeks away, and everyone else on Today. Change what Fai helps with at any time, add a section for the whole team, or pin the sections you use most to the top of your own list without changing anyone else's.

Before you finish, the list your team will see is shown under your choices, so nobody is surprised by a missing section. A section that already has something in it always shows.

• What Fai helps with: the parts of the event you want help on
• Your role: promoter, production manager, venue manager or stage manager
• Your own pins: the sections you use most at the top of your list

Hand Fai Your Paperwork and Last Year's Setup

Drop contracts, riders, a line-up sheet or last year's run sheet onto Start with Fai. She reads contracts and riders into your line-up and files everything else under Documents, picking out the line-up, dates and deadlines. Each file shows as she starts on it, so the event fills in while you get on with the next job.

Fai also finds the event that looks like your last edition and offers to copy its setup. You see what each part adds and tick what comes across before anything is copied, and people, bookings, answers and money spent are never copied. On Today, she suggests a readiness plan for your kind of event, from getting every contract signed to settling up after the show, as tasks with their due dates worked out. Untick the tasks you do not need and rename any before they join your board.

Connect your mailbox and she files the event's email and finds the jobs in it from the start, so a deadline buried in an agent's email turns up on Today as a suggestion.

• Give me something to read: contracts, riders, line-up sheets and run sheets
• Start from your last event: you choose what comes across
• Readiness plan: the first tasks, each with its due date
• Connect your mailbox: the event's email filed from the start

• Learn From This Year and Start Next Year Already Set Up
• Keep Every Email, Call and Document Working for Your Event

Hear About Problems While There Is Still Time to Fix Them

Every hour, Fai checks the event and lists what she finds under Needs your decision: late tasks to chase or give an owner, artists with no travel or hotel as the event gets close, empty rooms in a hotel block before its release date, two sets booked on one stage at once and deadlines she read in your contracts, emails and call notes. Each card says what she noticed, what approving does and what it is based on.

Today puts the most important suggestions first, with the countdown, tickets sold against the week before, late tasks and what is due this week above them. When a set time on your run of show moves far enough to matter, Fai drafts an email to the teams it affects. After a big change, such as a new contract or a moved set, ask Fai to check the event straight away and she tells you how many new things she found.

Fai closes a suggestion herself when the problem is fixed another way, for example when the artist's travel is booked, so the list stays a list of real work.

• Hourly check: every part of the event, every hour
• Based on: the records behind each suggestion
• Ask Fai to check this event: a fresh check after a big change

• Start Every Day Knowing What Needs You and Who Is Doing What

Approve, Change, Put Off or Turn Down Each Draft

Approve a card and it runs at once: the email is sent, the tasks join your board or the change is made. Edit an email's recipients, subject or message first, or untick and rename tasks before they are added. Put a suggestion off until tomorrow or next week, or turn it down with a reason, and stop that kind of suggestion on the event if it is not useful to you.

Suggestions of the same kind share one card, so ten late tasks sit on one card you open to see each one. When a teammate deals with a suggestion first, nothing runs twice and the card shows where it stands. Recent activity names who approved, put off or turned down each one, and Time Fai saved shows the hours she has saved your team on the event.

If a send started but its result never came back, the card warns that the email may not have gone out, so you check your sent mail before you send it again and nobody gets a message twice.

• Approve: the email, the tasks or the change, in one press
• Edit first: change the draft before it goes
• Not now: remind me later, turn it down or stop this kind
• Time Fai saved: the hours she has saved your team

Send Every Email in Your Name and Your Brand's Look

With your Google mailbox connected for sending, Fai sends the email from it, in your name, and it appears in your sent mail. Otherwise it goes in your brand's name with replies coming to you. Every email carries the logo, colour and font from your brand kit, so an agent, a supplier or a volunteer sees your brand on every message.

How your emails look shows a real email from the event before anyone gets one, with where the sender, replies, logo, colour, font and footer come from. A festival with its own identity can use its own logo or main colour while your other events keep the brand kit, and one step sets it back. The same look covers advance requests, offers, contracts, hire lists, day sheets, shift and volunteer emails and the feedback survey.

• From your mailbox: in your name, in your sent mail
• Your brand kit: logo, colour and font on every email
• Live preview: a real email from the event before it goes

• Choose how your event emails look

Choose the Work Fai Does on Each Event

A club night needs no catering reader and a conference needs no rider checks. Fai's skills lists the work she does on her own for the event, such as reading contracts, riders and insurance certificates or finding jobs in documents and email, and you turn off any of it for this event only. Your other events keep their own settings, and turning it back on is one step.

What Fai can do lists every action she takes on the event when you ask, each marked Asks you first or Reads only, so your team knows before they start that anything which changes the event waits for a person. On the rota, you decide separately whether Fai may send a shift's first offers and the still coming question by herself.

• What Fai does: turn each kind of work on or off for this event
• What Fai can do: the actions she takes when you ask
• Asks you first: every action that changes something waits for you

• Choose what Fai does on your event

Ask Fai for Any Job on the Event in Your Own Words

Ask the way you would ask a colleague, by typing or out loud. Fai can check a steward in on the rota, offer an open shift, fill in an advance from a rider, report an incident, add risks to your register, copy last year's setup or schedule the feedback survey. She asks back when a request could mean two things, shows you exactly what she is about to send or change, and waits for your yes.

Talk to Fai while you walk the site: she answers while you are still speaking, stops the moment you cut in, and every word appears in the panel so you can carry on by typing later. A change never goes through on a casual yes. You approve it in the panel, or out loud by saying the exact words Fai reads out for that change.

Fai reads emails, riders and files as information, never as instructions, and she works inside your permissions, so she reaches only the brands and events your role reaches. Ask for a chart when the shape matters more than the numbers, or for a written summary when the answer is going to a partner.

• Your own words: no report or field names needed
• Talk to Fai: ask out loud and keep talking while she works
• Your permissions: Fai can do only what you can do
• Your approval: in the panel or with the exact words she reads out

• Ask Fai about your event
• Get Your Ticketing Work Done by Asking Fai