--- title: "Festival App for Attendees: Timetable, Map and Updates" description: "Your fans get the timetable, a map of your site, their own schedule and your updates on their phone, from your event page with nothing to download." canonical: "https://www.ticketfairy.com/event-operating-system/front-of-house/attendee-app" --- # Your fans carry the whole day on their phone Your attendee app gives every ticket holder your timetable, a map of your site, their own schedule and your updates on the day, straight from your event page. [Book Demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get started free](https://manage.ticketfairy.com/registration) - Timetable and site map on every fan's phone - A personal schedule for each fan - Updates that reach fans on the day ## Fans open your app from your event page in one tap Your attendee app opens from your event page and from the link in each ticket holder's emails, so fans start using it the moment they book. Nobody searches an app store, creates an account or remembers a password. A fan who saves it to their home screen opens it like any other app on the day. The app carries your event's name, artwork and colors, so it feels like your festival, conference or show rather than a ticketing page. Fans who bought through a friend's link or from the box office reach it the same way, so everyone on site has the same guide in their pocket. Because the app is part of your event page, your fans find the ticket shop, the add-ons and the FAQ beside the timetable. A fan who decides on the day to add parking or a [VIP upgrade](https://www.ticketfairy.com/event-ticketing/merchandise-integration-ticketing) does it from the same place they check the next set. - **Opens from your event page**: and from every ticket holder's emails - **Saved to the home screen**: one tap to open on the day - **Your event's look**: its name, artwork and colors - [More of your visitors become ticket buyers](https://www.ticketfairy.com/features/event-pages-and-website) ## The timetable always matches your running order The timetable in your app comes from the line-up and set times your team publishes. When a set moves, fans see the new time in the app as soon as you publish the change. They filter by day and by stage, so a fan planning Saturday sees Saturday only, and a delegate sees the agenda for their track. Your team can rework the running order in private and publish when it is ready, so fans never see half-finished changes. Each kind of event uses its own words for it, such as a festival timetable, a conference agenda or a match schedule, so the app speaks the language of your audience. - **Timetable by day and stage**: the way fans plan their day - **From your running order**: one publish updates the app - **Agenda for conferences**: tracks, rooms and speakers - [Publish your event line-up and set times](https://www.ticketfairy.com/guides/publish-your-line-up-and-set-times) - [You pick your acts, fix clashes and announce in waves](https://www.ticketfairy.com/event-operating-system/artists-and-line-up/line-up-and-running-order) ## Each fan builds a schedule of their own Fans star the sets, sessions and talks they want to see, and the app builds their own schedule from them. On the day, their schedule shows what is next, where it is and when it starts, so fans spend the day watching rather than searching. A fan can add their schedule to their own calendar app in one step. At a conference, the sessions a delegate books with their ticket join their agenda automatically, with the room for each one, so the agenda and the door list agree. - **Starred sets and sessions**: a schedule of each fan's own - **Add to calendar**: the schedule in the fan's calendar app - [Let ticket holders pick the conference sessions they attend](https://www.ticketfairy.com/guides/let-ticket-holders-pick-the-sessions-they-attend) - [Your sessions fill and delegates meet the right people](https://www.ticketfairy.com/event-operating-system/registration-and-badges/sessions-and-networking) ## Fans find their way around your site The map in your app comes from the site map your team draws, showing only the places fans need: stages, bars, food, toilets, water points, first aid and the exits. Your team's notes and back-of-house areas stay private. Fans see where the next set is and how to reach it, so fewer people stop your stewards to ask. When a bar moves or a gate closes, you update the map and fans see the change straight away. The same site map gives your suppliers and responders their own private maps, so the map in fans' pockets and the map in your control room never disagree. - **Attendee map**: the places fans need, and nothing private - **Safety points**: first aid, water and exits marked - **Updated on the day**: a moved bar or closed gate shown at once - [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it) - [Your site plan is to scale and each delivery timed](https://www.ticketfairy.com/event-operating-system/site-and-logistics/site-map-and-deliveries) ## Your updates reach fans while they are on site When the weather turns, a set moves or a gate closes, you can send an update to everyone with the app, and it reaches their phone as a notification. Fans deep in the crowd still hear that the headliner starts later or that the shuttle leaves from a new stop. Each update also stays in the app, so a fan who opens it later reads what they missed. Your emergency plan can send its prepared message to fans when a weather trigger is met, so the right words go out at the right moment without anyone typing under pressure. - **Notifications on the day**: set changes, gates and weather - **From your emergency plan**: prepared messages when a trigger is met - [You plan for weather and keep your risk register current](https://www.ticketfairy.com/event-operating-system/event-control-and-safety/weather-and-risk) ## Fans report lost property from their phone A fan who loses a phone, a wallet or a jacket reports it in the app, without signing in, and the report joins the lost property log your team keeps. Fai suggests matches with the items your team has found, and your team checks who collects each one, so more fans go home with what they brought. - **Lost property report**: sent from the fan's phone - **Fai's matches**: found items that could be theirs - [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event) - [You sell to walk-ups, see takings and check ages once](https://www.ticketfairy.com/event-operating-system/front-of-house/box-office-and-door) ## Your app sells and informs at the same time Fans who open your app also find the add-ons they can still buy, such as parking, camping upgrades or a late-night pass. A fan deciding at lunchtime to stay for the after-party buys the ticket from the same app that shows them where it is. At a cashless event, fans top up their wristband from the app before they queue, so the bar line moves faster. Every sale from the app arrives as an order on your event, in your sales reports and in your settlement. - **Add-ons on the day**: parking, upgrades and late passes - **Wristband top-ups**: credit added before the bar queue - **Sales in your reports**: every app sale as an order on your event - [One wristband to get in and pay](https://www.ticketfairy.com/event-operating-system/front-of-house/cashless-and-wristbands) - [You earn more per buyer with extras they want](https://www.ticketfairy.com/features/add-ons-and-upsells) ## How you can use the attendee app - ### A three-day camping festival Campers star their sets on the drive in and check the map for the nearest water point. When storms delay the second stage on Saturday, the festival publishes the new times and sends one notification to everyone with the app. - ### A conference with parallel tracks Delegates book sessions with their ticket, and each booking joins their agenda with its room. When a talk moves to a bigger room, delegates see the new room in the app before the coffee break ends. - ### A city festival across several venues The map shows every venue and the walk between them. Fans plan an evening across three venues from their starred sets and buy a late-night pass from the app at ten o'clock. - ### A fan convention Fans star the panels and signings they want to see. Lost badges and phones are reported from the app, and Fai matches them with the items found at the information desk. - ### A food and drink festival The map marks each producer's stand and the tasting sessions fill from fans' schedules. When a chef's demonstration moves, everyone who starred it gets a notification. [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get Started for Free](https://manage.ticketfairy.com/registration) ## See It in Your Dashboard - ![Ticket Fairy dialog to update the attendee map, listing the places attendees will see](https://www.ticketfairy.com/embeds/posters/marketing-event-site-map--publish.png) You choose which places from your site map fans see in the app. - ![Ticket Fairy Line-up section listing acts with their set times, which are shown on the public line-up and a change waiting to go public](https://www.ticketfairy.com/embeds/posters/marketing-event-lineup--lineup.png) The timetable in the app comes from the line-up and set times you publish. ## Set It Up Step by Step - [Publish your event line-up and set times](https://www.ticketfairy.com/guides/publish-your-line-up-and-set-times) - [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it) - [Let ticket holders pick the conference sessions they attend](https://www.ticketfairy.com/guides/let-ticket-holders-pick-the-sessions-they-attend) - [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event) ## Questions About the Attendee App ### Attendee app #### Do fans need to download anything from an app store? No. Fans open the attendee app from your event page or the link in their emails, and they can save it to their home screen. #### Does the timetable change when I move a set? Yes, once you publish the change. Your team can rework the running order in private, and fans see the new times when you publish. #### Can fans plan their day without an account? Yes. Fans star sets and sessions without signing in, and their picks are kept on their phone. They can add their schedule to their own calendar. #### Which places do fans see on the map? Only the places you choose to show, such as stages, bars, toilets, water points, first aid and exits. Your notes and back-of-house areas stay private. #### Do fans who open the app later see my updates? Yes. Each update you send reaches fans' phones as a notification and stays in the app, so a fan who opens it later reads what they missed. #### Can fans report something they lost? Yes. Fans report lost items in the app without signing in, and the report joins your team's lost property log. Fai suggests matches with the items your team has found. #### Does the app work for conferences as well as festivals? Yes. A conference app shows the agenda by track and room, and the sessions a delegate books join their own agenda with the room for each one. #### Can fans buy from the app? Yes. Fans can buy tickets and add-ons such as parking or upgrades, and at a cashless event they can top up their wristband. Every sale arrives as an order on your event. #### Who can publish the timetable, the map and updates? You need an owner, admin or producer login on the event to publish the line-up and the attendee map and to send updates to fans. #### What can Fai do with the attendee app? Fai can remind you when set times changed after your last publish, draft the update to fans with the changes listed and match lost property reports with found items. She shows you each one and waits for your yes first. ## Explore More of the Event Operating System - ### [Cashless & wristbands](https://www.ticketfairy.com/event-operating-system/front-of-house/cashless-and-wristbands) Fans pay at your bars and traders with the RFID wristband linked to their ticket. They top up before the day and get unused credit back, and you see takings by bar and trader in your settlement. Fans find your timetable, site map and lost-property form on your event page. - ### [Box office & door](https://www.ticketfairy.com/event-operating-system/front-of-house/box-office-and-door) You sell to walk-ups and see what each seller took, check ages once at the door and take access requests at checkout, and Fai matches lost items to their owners. - ### [Site map & deliveries](https://www.ticketfairy.com/event-operating-system/site-and-logistics/site-map-and-deliveries) You draw your site to scale and Fai checks the safety essentials. You can publish a map for attendees, share a live map with responders and give every delivery an arrival time at the gate. - ### [Sessions & networking](https://www.ticketfairy.com/event-operating-system/registration-and-badges/sessions-and-networking) Delegates pick sessions from your agenda with a place each, your door team admits only the people who picked them, and delegates meet, book meetings and ask questions live. - ### [Line-up & running order](https://www.ticketfairy.com/event-operating-system/artists-and-line-up/line-up-and-running-order) Your panel and Fai score every application, and the running-order checks come with tested fixes. You can announce the line-up in waves, with a timetable fans can star. [Back to **Front of house**](https://www.ticketfairy.com/event-operating-system/front-of-house) [Previous **Cashless & wristbands**](https://www.ticketfairy.com/event-operating-system/front-of-house/cashless-and-wristbands) See how the Ticket Fairy [event ticketing software](https://www.ticketfairy.com/event-ticketing/) helps you sell more tickets, with every feature, the pricing and the support you get. Book a live demo, and we will set up your first event on the [Event Operating System](https://www.ticketfairy.com/event-operating-system) with your team. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started for Free](https://manage.ticketfairy.com/registration) No credit card required The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)