Run a Front Door That Balances, Checks Ages Once and Looks After Every Guest

Sell to Walk-Ups and Hand Over Will-Call Without a Queue

Your box office sells walk-up tickets from the Entry Fairy app on a phone, for cash or with a tap of the buyer's card, phone or watch on the back of your team's phone, so there is no card reader to hire. A buyer collecting tickets gives their name, email address or order number, and your team finds the order and hands the tickets over.

Every walk-up sale is an order on your event, and its ticket scans at the door the moment it is bought. Box Office Sales on your event's Performance page shows every sale by date or by seller, with cash and card apart, so you can settle up with each seller at the end of the night. Put a quick-buy QR code at the entrance as well, and walk-ups who would rather pay on their own phone buy there while your team keeps scanning.

A ticket handed over at will-call goes through the same check-in as your door, so it is admitted once, with the time and the name of whoever scanned it. When a guest is told they are already inside, your door manager searches Individual Tickets and sees exactly when the ticket went in and who admitted it.

• Box office in the app: walk-up tickets for cash or card
• Tap to pay on a phone: a card, phone or watch on your team's phone
• Will-call: find the order and hand the tickets over
• Box Office Sales: by seller or by date, cash and card apart

• Get Your Crowd Through the Door Quickly and Sell to Walk-Ups
• Scan tickets at the door

Fix a Name or Reprint a Lost Ticket Without Making a Second One

A buyer whose phone has died, or whose email never arrived, gets the same ticket again, printed at the box office or sent to any address they give you. Correct a misspelt name or email address on the ticket and the QR code stays the same, so the ticket already saved to a phone still scans and your door sees one ticket however many copies exist.

A resend goes to the address you enter for that one send and leaves the order as it was, so edit the ticket as well when the buyer should keep the new address. Ask Fai to find a buyer's order and tell you its tickets and the address on them, so you know what was sent before you send it again.

• Reprints: the same ticket, printed at the box office
• Name and email fixes: the ticket matches the person in front of you
• Resend to any address: for one send, without changing the order

• Resend a buyer's tickets and fix their details

Start Every Till With a Float and Balance It Before You Lock Up

Give each till its cash float before the doors open, so the night starts from a known figure. Box office mode keeps the float with its till and counts every walk-up sale, card or cash, against the till that took it. At the end of the night, count each till's cash and set it beside its float and its takings.

Every till shows whether it matches, so you know before you lock up which one needs a second look, and the night's total is ready as soon as the last till is counted. On a multi-night run, each night closes on its own, so a short till on Thursday is found on Thursday.

• Cash float: a known starting figure on each till
• End-of-day reconciliation: cash counted against float and takings
• Matches at a glance: the result for each till

Check Ages Once at the Door and Serve With Confidence at the Bar

Your checkout asks buyers for a date of birth and turns away anyone under your minimum age. At the door, each ticket shows its age status as it scans, so your team knows who must show ID before they reach the front. When a guest shows their ID, the door team marks ID checked on their wristband or pass, and the check travels with them.

Your bar staff serve a marked wristband without asking again, so the bar queue moves faster, and when they turn someone away they log the refusal there and then. Each bar keeps its own log, so you have a record of every refusal for your licensing debrief.

For an event where you need to know who is buying before the night, ask buyers for an ID check at checkout. Their card is held until they pass, and the Needs Verification tab on Orders lists the holds still waiting, where you can send the check again, take the payment without it or release the hold.

• Minimum age at checkout: buyers under your age limit are turned away
• Age status on the scan: who must show ID, before they reach the front
• ID checked: marked once on the wristband or pass
• Bar refusal log: every refusal recorded, bar by bar

• Choose which details checkout asks your ticket buyers for
• Clear the ticket orders waiting on an ID check

See Why People Were Turned Away While You Can Still Act

The Refused scans report on Check-In counts every scan your door scanners and staff gates refused, by reason, entrance, hour and ticket or pass type, while the doors are still open. A run of tickets shown again after check-in at one entrance usually means a ticket is being shared as a screenshot, and you can move an extra person there before it grows.

Open the list of each refused scan to see when it happened, at which entrance, the reason and whose ticket it was. Fai reads the same report and tells you which reason is growing, so your door manager deals with the pattern rather than the person at the front of the queue.

• Refused scans by reason: shown again, wrong day, wrong zone and more
• By entrance and hour: the busy door and the busy hour
• Each refused scan: when, where, the reason and the holder

• See why tickets and passes were refused at the door

Know What Every Guest Needs Before They Arrive

Guests who need access support should not have to email ahead and hope the message reaches the right person. Buyers ask at checkout for a companion ticket, a place on the viewing platform or a BSL-interpreted session, your access team works each request from an access desk link on the day, and your public map shows an access layer with the viewing platforms, accessible toilets and quiet areas.

Plan every provision your event offers in the Accessibility section, from wheelchair access and a hearing loop to sign language interpreters, live captioning and sensory-friendly hours, for the whole event, one item on your programme or one venue. Each provision moves from Planned to Confirmed to In place, with its cost and provider, and its cost joins your event budget. Bring in a list of provisions from a CSV file, and see the attendee requests beside each one.

Ask any other access question you need with a custom checkout question answered once per ticket, and show each answer to your door team as the ticket scans. Fai checks your site map for accessible viewing among the essentials your crowd needs, and the accessibility report counts every request, so your access team knows what to have ready and has a record to plan your next event from.

• Access requests at checkout: companion tickets, viewing platforms and interpreted sessions
• Access desk link: each request on your access team's phone
• Access layer: platforms, accessible toilets and quiet areas on your map
• Provisions: Planned to In place, with the cost you budgeted

• Add custom questions to your event checkout
• Draw your event site map and share it

Log Every Found Item and Take Lost Reports Online

Phones, keys and backpacks pile up at the information point. Enter what was handed in, where it was found and where it is kept, and add a photo so the owner recognises it. Each item gets a reference such as F-12 for its label, so anyone on your information point finds it in the box again.

Take a lost report at the desk with what was lost and how to reach the owner, and give them a reference to quote when they collect. Turn on the public report page, and guests report what they lost without signing in, from a link on your event page, in your emails or on a QR code on site.

Anyone on your event's team can ask Fai to log a found item or take a lost report from their phone, and she waits for their yes first. A lost or found item reported with an incident links straight to it.

• Log a found item: what, where it was found and where it is kept
• Photo and reference: so the owner recognises it and you find it
• Public report page: guests report a lost item, no sign-in

• Handle lost property at your event
• Tell the Right People Fast and Handle Every Incident From Report to Closed

Let Fai Match Lost Items and Hand Each One Back

Fai compares the words, the kind of thing and the place in every lost report and found item, and shows each possible match with why she thinks they belong together. You confirm the match or dismiss it, and when the owner left an email address, Fai drafts the email telling them, for you to approve on Today.

When the owner collects, record who is collecting and how you checked the item is theirs, such as the reference and photo ID or a description only the owner would know. The item shows as handed back, and you can always see who handed it in and who collected it.

Set how long you keep found items, and anything kept longer shows as ready to record as gone, with what happened to it. Nothing is thrown away or deleted by itself, and an item recorded as gone by mistake can be kept again.

• Possible matches: with the words, kind and place they share
• Email to the owner: drafted by Fai and approved by you
• Handed back: who collected it and how you checked