--- title: "Box Office, Age Checks, Access Requests and Lost Property" description: "Sell to walk-ups and balance every till, check ages once, welcome guests who need access support and reunite fans with what they lost." canonical: "https://www.ticketfairy.com/event-operating-system/front-of-house/box-office-and-door" --- # Box Office, Age Checks, Access Requests and Lost Property 1. [Event Operating System](https://www.ticketfairy.com/event-operating-system) 2. [Front of house](https://www.ticketfairy.com/event-operating-system/front-of-house) 3. Box office & door # Run a Front Door That Balances, Checks Ages Once and Looks After Every Guest The box office, the door, the access desk and the information point are where your guests meet your event in person, and each one has its own notebook: a till count on the back of an envelope, a list of access requests in somebody's inbox, a box of found phones and a page of lost reports that never meet. With Ticket Fairy, your box office sells walk-up tickets, hands over will-call and reprints from the buyer's own order and balances every till at the end of the night. Your door team sees each ticket's age status as it scans and marks ID checked on the wristband, so the bar serves without asking again. Guests ask for the access support they need when they buy, and your information point logs every found item while Fai suggests who it belongs to. [Book a Live Demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - Every till balanced at the end of the night - Ages checked once and carried on the wristband - Access needs known before guests arrive, and lost items returned ![Ticket Fairy Individual Tickets table with each ticket's status, the time it was checked in and who scanned it](https://www.ticketfairy.com/embeds/posters/marketing-check-in--individual-tickets.png) ## Sell to Walk-Ups and Hand Over Will-Call Without a Queue Your box office sells walk-up tickets from the Entry Fairy app on a phone, for cash or with a tap of the buyer's card, phone or watch on the back of your team's phone, so there is no card reader to hire. A buyer collecting tickets gives their name, email address or order number, and your team finds the order and hands the tickets over. Every walk-up sale is an order on your event, and its ticket scans at the door the moment it is bought. Box Office Sales on your event's Performance page shows every sale by date or by seller, with cash and card apart, so you can settle up with each seller at the end of the night. Put a quick-buy QR code at the entrance as well, and walk-ups who would rather pay on their own phone buy there while your team keeps scanning. A ticket handed over at will-call goes through the same check-in as your door, so it is admitted once, with the time and the name of whoever scanned it. When a guest is told they are already inside, your door manager searches Individual Tickets and sees exactly when the ticket went in and who admitted it. - **Box office in the app**: walk-up tickets for cash or card - **Tap to pay on a phone**: a card, phone or watch on your team's phone - **Will-call**: find the order and hand the tickets over - **Box Office Sales**: by seller or by date, cash and card apart - [Get Your Crowd Through the Door Quickly and Sell to Walk-Ups](https://www.ticketfairy.com/features/check-in-and-box-office) - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) ## Fix a Name or Reprint a Lost Ticket Without Making a Second One A buyer whose phone has died, or whose email never arrived, gets the same ticket again, printed at the box office or sent to any address they give you. Correct a misspelt name or email address on the ticket and the QR code stays the same, so the ticket already saved to a phone still scans and your door sees one ticket however many copies exist. A resend goes to the address you enter for that one send and leaves the order as it was, so edit the ticket as well when the buyer should keep the new address. Ask Fai to find a buyer's order and tell you its tickets and the address on them, so you know what was sent before you send it again. - **Reprints**: the same ticket, printed at the box office - **Name and email fixes**: the ticket matches the person in front of you - **Resend to any address**: for one send, without changing the order - [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/guides/resend-tickets-and-fix-a-buyers-details) ![Ticket Fairy Edit Ticket dialog with the ticket holder's name, email address, ticket type and status](https://www.ticketfairy.com/embeds/posters/marketing-order-resend--edit-ticket.png) ## Start Every Till With a Float and Balance It Before You Lock Up Give each till its cash float before the doors open, so the night starts from a known figure. Box office mode keeps the float with its till and counts every walk-up sale, card or cash, against the till that took it. At the end of the night, count each till's cash and set it beside its float and its takings. Every till shows whether it matches, so you know before you lock up which one needs a second look, and the night's total is ready as soon as the last till is counted. On a multi-night run, each night closes on its own, so a short till on Thursday is found on Thursday. - **Cash float**: a known starting figure on each till - **End-of-day reconciliation**: cash counted against float and takings - **Matches at a glance**: the result for each till ## Check Ages Once at the Door and Serve With Confidence at the Bar Your checkout asks buyers for a date of birth and turns away anyone under your minimum age. At the door, each ticket shows its age status as it scans, so your team knows who must show ID before they reach the front. When a guest shows their ID, the door team marks ID checked on their wristband or pass, and the check travels with them. Your bar staff serve a marked wristband without asking again, so the bar queue moves faster, and when they turn someone away they log the refusal there and then. Each bar keeps its own log, so you have a record of every refusal for your licensing debrief. For an event where you need to know who is buying before the night, ask buyers for an ID check at checkout. Their card is held until they pass, and the Needs Verification tab on Orders lists the holds still waiting, where you can send the check again, take the payment without it or release the hold. - **Minimum age at checkout**: buyers under your age limit are turned away - **Age status on the scan**: who must show ID, before they reach the front - **ID checked**: marked once on the wristband or pass - **Bar refusal log**: every refusal recorded, bar by bar - [Choose which details checkout asks your ticket buyers for](https://www.ticketfairy.com/guides/choose-which-attendee-details-checkout-collects) - [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/guides/verify-buyer-identity-at-checkout) ![Ticket Fairy Ticket Settings card with the phone number, nationality, Instagram handle and date of birth switches turned on](https://www.ticketfairy.com/embeds/posters/marketing-attendee-details--ticket-settings.png) ## See Why People Were Turned Away While You Can Still Act The Refused scans report on Check-In counts every scan your door scanners and staff gates refused, by reason, entrance, hour and ticket or pass type, while the doors are still open. A run of tickets shown again after check-in at one entrance usually means a ticket is being shared as a screenshot, and you can move an extra person there before it grows. Open the list of each refused scan to see when it happened, at which entrance, the reason and whose ticket it was. Fai reads the same report and tells you which reason is growing, so your door manager deals with the pattern rather than the person at the front of the queue. - **Refused scans by reason**: shown again, wrong day, wrong zone and more - **By entrance and hour**: the busy door and the busy hour - **Each refused scan**: when, where, the reason and the holder - [See why tickets and passes were refused at the door](https://www.ticketfairy.com/guides/see-why-tickets-and-passes-were-refused-at-the-door) ![Ticket Fairy Refused scans report of a festival, with totals at the door and staff gates and the scans refused by reason, entrance, type and hour](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans.png) ## Know What Every Guest Needs Before They Arrive Guests who need access support should not have to email ahead and hope the message reaches the right person. Buyers ask at checkout for a companion ticket, a place on the viewing platform or a BSL-interpreted session, your access team works each request from an access desk link on the day, and your public map shows an access layer with the viewing platforms, accessible toilets and quiet areas. Plan every provision your event offers in the Accessibility section, from wheelchair access and a hearing loop to sign language interpreters, live captioning and sensory-friendly hours, for the whole event, one item on your programme or one venue. Each provision moves from Planned to Confirmed to In place, with its cost and provider, and its cost joins your event budget. Bring in a list of provisions from a CSV file, and see the attendee requests beside each one. Ask any other access question you need with a custom checkout question answered once per ticket, and show each answer to your door team as the ticket scans. Fai checks your site map for accessible viewing among the essentials your crowd needs, and the accessibility report counts every request, so your access team knows what to have ready and has a record to plan your next event from. - **Access requests at checkout**: companion tickets, viewing platforms and interpreted sessions - **Access desk link**: each request on your access team's phone - **Access layer**: platforms, accessible toilets and quiet areas on your map - **Provisions**: Planned to In place, with the cost you budgeted - [Add custom questions to your event checkout](https://www.ticketfairy.com/guides/add-custom-checkout-questions) - [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it) ![Ticket Fairy Check my map dialog for a festival crowd, with first aid, water, ways out and toilets still to add and accessible viewing done](https://www.ticketfairy.com/embeds/posters/marketing-event-site-map--essentials.png) ## Log Every Found Item and Take Lost Reports Online Phones, keys and backpacks pile up at the information point. Enter what was handed in, where it was found and where it is kept, and add a photo so the owner recognises it. Each item gets a reference such as F-12 for its label, so anyone on your information point finds it in the box again. Take a lost report at the desk with what was lost and how to reach the owner, and give them a reference to quote when they collect. Turn on the public report page, and guests report what they lost without signing in, from a link on your event page, in your emails or on a QR code on site. Anyone on your event's team can ask Fai to log a found item or take a lost report from their phone, and she waits for their yes first. A lost or found item reported with an incident links straight to it. - **Log a found item**: what, where it was found and where it is kept - **Photo and reference**: so the owner recognises it and you find it - **Public report page**: guests report a lost item, no sign-in - [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event) - [Tell the Right People Fast and Handle Every Incident From Report to Closed](https://www.ticketfairy.com/event-operating-system/show-day/team-messages-and-incidents) ![Ticket Fairy Log a found item dialog with what was handed in, where it was found, where it is kept and a photo](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--log-found.png) ## Let Fai Match Lost Items and Hand Each One Back Fai compares the words, the kind of thing and the place in every lost report and found item, and shows each possible match with why she thinks they belong together. You confirm the match or dismiss it, and when the owner left an email address, Fai drafts the email telling them, for you to approve on Today. When the owner collects, record who is collecting and how you checked the item is theirs, such as the reference and photo ID or a description only the owner would know. The item shows as handed back, and you can always see who handed it in and who collected it. Set how long you keep found items, and anything kept longer shows as ready to record as gone, with what happened to it. Nothing is thrown away or deleted by itself, and an item recorded as gone by mistake can be kept again. - **Possible matches**: with the words, kind and place they share - **Email to the owner**: drafted by Fai and approved by you - **Handed back**: who collected it and how you checked ![Ticket Fairy possible match between a backpack handed in and a lost report, with the words, kind of thing and place they share](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--possible-matches.png) ## How Organisers Run Their Front of House - ### A Theatre Run With a Will-Call Window The box office hands over will-call tickets from each buyer's order and sells returns at the window. Each night's tills close against their floats before the house manager leaves, so a short till is found the same night. - ### An 18-and-Over Club Night Checkout turns away buyers under the minimum age, and the door team marks ID checked on each wristband. The bar serves marked wristbands without a second check, and the two refusals of the night are logged for the licensing debrief. - ### A Weekend Festival The information point logs every found phone with a photo, and the public report page takes lost reports from the campsite. Fai matches a backpack to a report and drafts the email, and the owner collects it on Sunday morning. - ### An Outdoor Concert With an Access Platform Buyers ask for a viewing platform place and a companion ticket at checkout. The access team works the requests from the access desk link, and the public map shows the platform and the accessible toilets beside it. - ### A Sell-Out Arena Show Twenty minutes after doors, Refused scans shows a run of tickets shown again after check-in at one entrance. The door manager moves an extra person there, and walk-ups at the box office pay with a tap on the team's phones. [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get Started for Free](https://manage.ticketfairy.com/registration) ## See It in Your Dashboard - ![Ticket Fairy Resend Confirmation dialog with the buyer's email address filled in](https://www.ticketfairy.com/embeds/posters/marketing-order-resend--resend-confirmation.png) Send a buyer the same tickets again, to the address they give you. - ![Ticket Fairy Orders page on the Needs Verification tab with two held orders and the row menu open](https://www.ticketfairy.com/embeds/posters/marketing-orders--needs-verification.png) See every order waiting on an ID check, and decide what happens to each hold. - ![Ticket Fairy dialog to hand back a found item, with who is collecting it and how you checked it is theirs](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--hand-back.png) Record who collected each item and how you checked it was theirs. ## Set It Up Step by Step - [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event) - [See why tickets and passes were refused at the door](https://www.ticketfairy.com/guides/see-why-tickets-and-passes-were-refused-at-the-door) - [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it) - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) - [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/guides/resend-tickets-and-fix-a-buyers-details) - [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/guides/verify-buyer-identity-at-checkout) ## Questions About Your Box Office and Door ### Box office & door #### Can my box office take cards on a phone? Yes, on compatible Android phones in the country of the payment processing account the event uses, once the event has a venue and either your business address or the venue's address is complete. The money goes through the same account your online tickets use, and cash works alongside it. #### Does a reprint or a resend make a new ticket? No. The same QR code goes out again, so the door sees one ticket whichever copy the guest shows. Nothing is emailed when you save a name or email change, so send the tickets again yourself. You need an owner, admin, Support or Limited Support login on the event to resend. #### Whose age does checkout check? The buyer's, against the date of birth they give, on the day your event starts. Checkout does not check each ticket holder's age, which is why the check at the door matters for groups. A ticket bought through a quick-buy link skips the date of birth question, because your door team checks ID there. #### Can I let a refused person in from the Refused scans report? No. The report only shows what happened. Let a refused ticket in with the door scanner, or a pass at a staff gate with a supervisor's link. Each time you open the list of refused scans your name is recorded, because it names ticket holders. #### Which access provisions can I list? Closed and live captioning, ASL, BSL and other sign language interpreters, audio description, hearing loops, wheelchair access and companion seating, sensory-friendly hours, service-animal accommodation, large-print and braille materials, accessible parking, live translation, subtitled screenings, descriptive audio and anything else under Other. #### Is Fai's map check a safety plan? No. Fai looks for first aid, ways out, drinking water, toilets and accessible viewing for your crowd, using common starting points from event safety guidance. Check them against your own safety plan and local rules. #### Who can manage lost property and see the owner's details? You need an owner, admin or producer login on the event, from Lost property on the event's Operations page. Only those logins see the owner's and finder's details, and every time someone opens them it is recorded. Anyone on the event's team can ask Fai to log a found item, take a lost report or hand an item back. #### Does Fai email the owner of a lost item by herself? No. Fai drafts the email when the owner left an email address, and you approve it on Today before it is sent. #### Do guests need an account to report something lost? No. Anyone with the link to the public report page can report something lost without signing in, once you turn the page on in Lost property settings, where you also set how many days you keep found items. #### Does scanning work without a signal? No. Your box office and door team need an internet connection to scan tickets, so check the connection at each entrance before the doors open. ## Explore More of the Event Operating System - [VIP & merch Sell tables with deposits, give every VIP guest a host who hears when they arrive, track merch stock by stand and put each artist's merch share in their settlement. Front of house](https://www.ticketfairy.com/event-operating-system/front-of-house/vip-hospitality-and-merch) - [Fan app & cashless Your timetable, site map, each fan's schedule, live updates and a lost-property form on every phone, and cashless wristbands linked to tickets with spend in your settlement. Front of house](https://www.ticketfairy.com/event-operating-system/front-of-house/fan-app-and-cashless) - [Pass desk & gates A hand-out desk that shows everything on the pass and records who took it, staff gates that check zones, days and hours, and a live count of who is on site. Accreditation](https://www.ticketfairy.com/event-operating-system/accreditation/pass-desk-and-staff-gates) - [Messages & incidents Email or text the crew, volunteers and outside teams who need to know and see who it reached, send your lists on a schedule, and log, sort and follow every incident with your safety lead alerted at once. Show day](https://www.ticketfairy.com/event-operating-system/show-day/team-messages-and-incidents) [Back to **Front of house**](https://www.ticketfairy.com/event-operating-system/front-of-house) [Next **VIP & merch**](https://www.ticketfairy.com/event-operating-system/front-of-house/vip-hospitality-and-merch) Ticket Fairy selengkapnya: [aplikasi tiket acara](https://www.ticketfairy.com/event-ticketing/), dengan fitur, harga, dan dukungan di balik halaman ini. ## Ready to Build a Stronger Event Business? Book a live demo, and we will set up your first event on the Event Operating System with your team. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started for Free](https://manage.ticketfairy.com/registration) [Talk to Fai Now](#) Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event. No credit card required ## Pesan Panggilan Demo Lihat model referral yang rata-rata mendorong 20% lebih banyak penjualan tiket, ketahui kampanye mana yang menjual tiket, jawab pembeli lebih cepat, dan jaga antrean tetap bergerak. Berapa banyak tiket yang Anda jual per tahun? Panggilan Video 45 Menit Pilih Waktu yang Cocok untuk Anda The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)