One cashless wristband to get in and pay

Give fans one band for the gate and the bars

Ticket Fairy works with an established cashless partner, and each RFID wristband is linked to the ticket it was issued for. Fans pay at your bars and traders with the same band that got them through the gate. They carry one band for getting in and for paying.

Individual Tickets on Check-In shows the wristband or tag linked to each ticket. As your door team scans each ticket, the scanning app shows them which band design it gets. A VIP ticket holder who also bought camping is shown both bands, so they leave the gate with everything they paid for.

• Wristband linked to ticket: one band to get in and to pay
• Credential ID: the linked band on Individual Tickets
• Bands by ticket type: the right design for each ticket

• Assign wristbands to each ticket type

Let fans load credit early and get the rest back

Fans add credit when they buy their ticket, and later on your event page, so they arrive ready to buy and pay at your bars with a tap of the wrist. Each tap comes off their balance, and fans get their unused credit back after the event.

Fans know whatever is left comes back, so topping up feels safe. They load enough for the weekend and use it at your bars and traders. Your bars take a tap of the wrist instead of cash, and the queue for drinks moves faster.

• Top-up at checkout: credit added with the ticket
• Top-up on your event page: more credit whenever a fan needs it
• Unused credit refunded: what is left goes back to the fan

Know which bars and traders earned their place

Each tap counts towards the bar or trader that took it, and the totals go into your settlement. You see each one's cashless takings beside the takings your traders report to you, so next year's pitch plan starts from what people actually bought.

Your traders enter their takings with their till and card reports on their own trader page. Fai checks the reports and tells you whether they match the figure the trader entered. You accept the figure or ask the trader about it. The share-of-sales invoice is then raised from the pitch fee you agreed, with your minimum and maximum applied.

• Takings by bar: each bar's cashless takings
• Takings by trader: what each trader took on wristbands
• Share-of-sales invoice: raised from the pitch fee you agreed

• Check your traders' takings after your event and invoice their share of sales
• Put traders on the right pitches and collect your share

Give fans a timetable that matches your running order

Your timetable comes from the line-up and set times your team publishes. When you move a set, fans see it on your event page and your own website as soon as you next publish. Fans filter by day and stage, and each kind of event gets its own name for it, such as a conference agenda or a match schedule.

Changes wait until you publish them, so your team can rework the running order over a long afternoon without fans seeing each draft. The Line-up section tells you how many changes are waiting to go public. Fai reminds you on the event's Today page when set times changed after your last publish.

After you publish new set times, tell ticket holders by email too, starting from a draft that lists what changed. You check the draft and send it, so the people who planned around a set hear that it moved.

Copy the code for the set-times timetable or the line-up and paste it into any page of your own website. Fans who never visit your event page see the same times. Fees, contacts and notes are never public.

• Timetable by day and stage: filtered the way fans plan their day
• One publish: event page and website together
• On your own website: the timetable or line-up on any page
• Set-time email: a draft listing the changes, ready for you to send

• Publish your event line-up and set times
• Pick your acts, fix clashes and announce in waves

Let fans plan their own day around your sets

Fans star the sets they want to see, and those sets join their own schedule, which they add to their calendar in one step. On the day, their schedule shows each set they chose with its stage and time, so they pass the day watching rather than searching.

At a conference, the sessions a delegate picks make their personal agenda, with any clash shown before they pick. Starred sets are kept on the fan's phone, so fans can plan without creating an account.

• My schedule: the sets each fan stars
• Add to calendar: the fan's picks in their own calendar app
• Personal agenda: the sessions a delegate picks, with clashes shown

• Fill your sessions and help delegates meet the right people

Help fans find their way around your site

The attendee map you publish from your site map shows only the places fans need, such as stages, bars, toilets, water points and first aid. Your team's notes stay private. The map sits beside the timetable, so the next set and the way to it are one tap apart.

You choose which places fans see, one by one, and update the attendee map when your site changes. Fans see a moved bar or a closed gate as soon as you update it. The same site map gives your fire service and suppliers their own private map links.

• Attendee map: the places fans need, on their phone
• Your notes stay private: fans see only the places you choose

• Draw your event site map and share it
• Draw your site to scale and time each delivery

Help fans get their lost property back

A fan who loses something reports it from their phone on the same page, without signing in. The report goes straight into the lost property log your team already keeps. Fai suggests matches with the items found on site, and your team checks who collects each one.

Share the public report page from your event page, your emails or a QR code at the information point. When Fai finds a likely match and the fan left an email address, she drafts the email telling them, and you approve it before it goes.

• Lost-property form: a lost item reported from the fan's phone
• Fai's matches: found items that could be theirs

• Handle lost property at your event
• Sell walk-ups, balance each till and check ages once