1. Event Operating System
  2. Registration & badges
  3. Sessions & networking

Fill Every Room With the Right Delegates and Get Them Talking

Delegates come to a conference for the sessions they chose and the people they meet, and both go wrong in familiar ways: a workshop room fills with people who never signed up while the delegates who did wait outside, and the networking happens only between people who already knew each other. With Ticket Fairy, delegates pick the talks and workshops from your agenda on their order page, with a place each and a waiting list when a room is full. Your door team scans only the people who picked each session, and the attendance report tells you which sessions people really came to. Alongside it, delegates join an attendee directory on their own terms, book one-to-one meetings at your tables and times, and ask questions and vote in polls in every session from a QR code.

  • Room numbers known before the day
  • The right delegates through each session door
  • Meetings booked and questions asked in every session
Ticket Fairy dialog to let people pick a sponsor deck workshop, with its kind, time, places, room, track and the waiting list switch

Turn Your Agenda Into Sessions Delegates Can Pick

Every talk and workshop on your agenda that delegates cannot pick yet waits in Sessions, ready to open. Its title, time and room come straight from the agenda, so you add only how many people the room holds, a track such as Design or Leadership, and a description delegates read before they choose.

Open a session for picking now, or prepare it and open it when your programme is final. Group sessions by kind and track the way your printed programme does, so a delegate looking for every leadership workshop finds them together. Add sessions that are not on your agenda too, such as a sponsor's breakfast briefing.

Turn on a waiting list for the sessions you expect to fill. When someone drops a session, the next person on the list receives an email to take the place, so a popular workshop stays full without your team chasing people.

  • From your agenda: title, time and room already filled in
  • Kinds and tracks: talks and workshops grouped the way your programme is
  • Waiting list: the next person is emailed when a place comes back
Ticket Fairy Add a session dialog with the title, kind of session, start and end, places, room, track and description

Give Every Delegate Their Own Agenda

Delegates find Your sessions on the order page they already have, with each session's day, time, room and the places left. They pick, drop or join a waiting list, and one button adds every pick to their own calendar. A buyer who booked for colleagues picks for each of them.

A session that clashes with one a delegate already picked says which, before they tap, so nobody holds two places at the same hour and leaves a seat empty. There is no app to download and no second account to create, because the agenda lives on the order delegates received when they bought.

Your team sees each delegate's picks too. Look up any ticket holder, see the sessions they chose and add them to another, which suits a speaker's guest or a sponsor who needs a seat in a full room.

  • Pick and drop: on the order page delegates already have
  • Clash warnings: before two picks overlap
  • Their calendar: every pick added in one step
  • Add to a session: your team places a delegate by hand

Change a Session Without Breaking Anyone's Plans

Once delegates have picked a session, its time and places stay as they are, so nobody loses a place or finds a clash they never chose. You can still change the title, room, track and description, which covers the speaker swaps and room moves that happen in the last week.

When a talk moves on your agenda, its session says Agenda time changed, so your team sees the difference and never works from two different times. Ask Fai to make a session from an agenda item or open one for picking, and she shows you the session before she saves it.

  • Picks protected: time and places held once delegates have picked
  • Everything else changeable: title, room, track and description
  • Agenda time changed: flagged when the talk moves on your agenda
Ticket Fairy dialog to change a talk people have picked, saying its time and places stay as they are

Let Only the People Who Picked a Session Through Its Door

Your door team scans each ticket at the room door. The door says Let them in, Already in with the time they first came in, or Not for this session with the reason in plain words: they did not pick it, the room is full, the door is not open yet, the session has ended, or another ticket on the same account already used the place.

The door shows how many people are inside, how many picked the session and how many places the room has, so your room never goes over its numbers and your door team never has to count heads. Two doors scanning the same ticket at the same moment let it in once.

  • Session door: admits the delegates who picked it
  • Plain reasons: every turn-away explained in plain words
  • Inside, picked and places: the room's numbers at a glance
Ticket Fairy door of the Hiring your first designer talk, with the ticket field and the numbers inside, picked and places

Put a Volunteer on Every Room Door

Share a door link for each session, and a volunteer scans tickets from their own phone with no dashboard login. The door page shows each person's first name and ticket type so the volunteer can greet them, and never an email address or an order.

Each link opens one session's door and nothing else, and you stop it when the session is over. Ask Fai to make a door link for a session, and she shows it to you before she makes it.

  • Session door link: one session, one phone, no sign-in
  • Only what the door needs: first name and ticket type
  • Fai: makes a door link after your yes
Ticket Fairy session door on a volunteer's phone, with the ticket field and how many people are inside

Plan Next Year From the Sessions People Attended

Attendance shows, for every session, how many delegates picked it, came in, did not come and were turned away, with the most and least popular sessions at the top. Size next year's rooms from it, repeat the workshops that filled and rethink the ones that did not.

No-shows are the figure most organisers never see. A session where many delegates picked a place and never came tells you to overbook it next time or move it away from lunch, and a session that turned people away at the door tells you it needs a bigger room.

  • Attendance: picked, came in, did not come and turned away
  • Most and least popular: your strongest and weakest sessions first
  • No-shows: delegates who picked a place and never came
Ticket Fairy attendance report of a design conference, with places picked, people let in, no-shows, people turned away and the most and least popular sessions

Help Delegates Meet the People They Came For

Switch on the attendee directory and ticket holders see Meet other attendees on their order page. Each delegate chooses what others see, from job title and company to their interests and who they would like to meet, and only delegates who joined see each other. People who share an interest, such as ticketing or sustainability, are suggested to each other.

Add your meeting places, such as the meeting lounge on level 2, with how many meetings each holds at once, then add blocks of meeting times for each day. Delegates ask each other to meet at a choice of your times, the person asked accepts one, and each booked meeting gets a free table. Nobody, and no table, is booked twice at the same time, and every request, answer and change reaches the other person by email. Exhibitors switch on meeting bookings from their own exhibitor page, add what they offer and their own times, your meeting times, or both. Ticket holders find them in Exhibitors on their order page and book, the exhibitor's team accepts or declines each booking, and you see every exhibitor meeting beside the others in Meetings.

A delegate unsure what to say to a stranger asks Fai for a first message. She drafts a short note in their language from what both people chose to show, and the delegate edits it and sends it themselves. Fai never sends a meeting request on anyone's behalf.

  • Attendee directory: delegates join it and choose what shows
  • Meetings at your tables: booked at the times you set, never double-booked
  • Shared interests: the right people suggested to each other
  • A first message: drafted by Fai and sent by the delegate

Give Every Session a Live Q&A and Polls

Add a Q&A for a keynote or panel, linked to its session on your agenda, and show its QR code on the projector. Delegates scan it with their phone camera to ask questions, vote for the ones they want answered and answer polls, with no app and no sign-in.

Choose whether questions show at once or after a moderator approves them, allow anonymous questions when you want honest ones, and decide whether delegates see poll results after they vote. Your moderator shows, marks answered, hides or puts back each question.

The presenter view puts the top questions in large type with the open poll beside them, so your speaker reads the room at a glance. New questions arrive within seconds, and closing a Q&A keeps every question for afterwards, ready to open again.

  • QR code and link: shown in the room, with no sign-in
  • Moderation: show, mark answered, hide or put back each question
  • Polls: with results for the room or for you alone
  • Presenter view: the top questions in large type

How Organisers Run Sessions and Networking

  • A Design Conference With Hands-On Workshops

    Each workshop room has a set number of places, so every workshop opens for picking with a waiting list. Drops on the morning of the event go to the next person on the list, and every workshop runs full with nobody turned away at the door.

  • A Technology Summit With Three Tracks

    Delegates build their own agenda across the Product, Data and Leadership tracks and add it to their calendar. The attendance report shows that the afternoon data talks filled, and next year they move to the main hall.

  • A Trade Event Built on Meetings

    Buyers and suppliers join the directory, find each other by shared interests and book meetings in the meeting lounge. Every meeting gets its own table, and nobody is booked twice in the same slot.

  • A Members' Annual Congress

    The keynote Q&A takes anonymous questions with moderation on. The chair reads the top questions from the presenter view, and the questions that went unanswered stay on the Q&A for afterwards.

  • A Training Day With Limited Labs

    Volunteers scan delegates into each lab from a door link on their phone. A delegate who did not pick the lab is told why at the door, and the lab never goes over the number of workstations.

Questions About Sessions and Networking

Sessions & networking

Conferences, conventions and business events have sessions, in a section called Agenda on a conference, Schedule on a convention and Programme on a business event. Networking is one of the Programme sections on conferences, technology events, conventions and business or corporate events.

You need an owner, admin or producer login on the event, from the event's Operations page. Fai can also make a session from an agenda item and open it for picking after you confirm.

The sessions delegates pick on their order page come with their ticket. Sell a paid workshop as an add-on, with the number of places in the room as its stock.

No. A refusal at a session door is final. Add the person to the session in Ticket holders, then scan their ticket again.

It opens 30 minutes before the session starts. Each scan needs a connection, because the door checks that the person picked this session. The door says when it has no connection, so ask people to wait and scan them when it is back.

Once the session has ended. Picked but did not come counts the people who picked it and were never scanned in.

No. The directory is off until you switch it on, and delegates join it themselves. Each person chooses which details others see, can change them or leave at any time, and nobody can download the directory. Every time someone on your team opens the list of people or meetings, it is recorded.

Remove them with a reason. They are hidden from everyone straight away, their requests and meetings still to come end, and they cannot join this event's directory again. You can also cancel any meeting before it takes place, and both people are emailed with your reason.

A delegate offers up to three of your times, and the person asked accepts one. With no meeting places, meetings are booked with a time only and the two people agree where to meet.

Anonymous questions show their names only to the people who moderate. A poll has from 2 to 6 answers. Once people have voted, the question and answers stay as they are, a closed poll cannot open again, and opening a poll closes any other open poll.

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The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners.