--- title: "Run of Show, Incident Reporting and Show Day Messaging" description: "Call each stage from a live run of show, give every team a day sheet by link, report incidents from any phone and message the people who need to know." canonical: "https://www.ticketfairy.com/event-operating-system/show-day" --- # Run of Show, Incident Reporting and Show Day Messaging 1. [Event OS](https://www.ticketfairy.com/event-operating-system) 2. Show day # Run Every Stage on Time and Respond Fast When Something Happens Call each stage from a live run of show, give each team its own day sheet, let anyone on your team report an incident from their phone and message the people who need to know. [Book a Live Demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - Now and next for every stage - Your safety lead alerted at once - Messages to exactly the right people ![Ticket Fairy Event OS: Show day](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--show-day.png) ## Call Every Stage From a Live Run of Show Fai drafts a minute-by-minute run of show from your schedule and flags gaps and clashes. You lock it and name who calls each stage. On the day, your show callers see now and next against the event clock, call each cue and catch up a stage that is running late. - **Run of show**: drafted by Fai and locked by you - **Show callers**: a named caller for each stage - **Show day live**: now and next, cues and late stages ![Ticket Fairy Event OS: Call Every Stage From a Live Run of Show](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--run-of-show.png) ## Report Incidents From Any Phone and Alert Your Safety Lead Anyone on your team reports what happened, where and how serious it is, and picks the place on your site map. Your safety lead hears about serious incidents at once, and only your safety team can read sensitive details. - **Incident reports**: what happened, where and how serious - **Safety lead alerts**: for serious incidents - **Risk register**: drafted by Fai, with an owner and a review date for each risk ![Ticket Fairy Event OS: Report Incidents From Any Phone and Alert Your Safety Lead](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incidents.png) ## Message Any Team, Shift or Group Working on Your Event Email or text a department, one day's rota, your volunteers, performers' teams, traders, press or sponsors. Start from a show-day template or a draft from Fai, see exactly who will get it, send it now or schedule it, and see who opened it. - **Who gets it**: see every person before you send - **Scheduled messages**: send now or at a time you choose - **Delivery**: who was sent the message and who opened it ![Ticket Fairy Event OS: Message Any Team, Shift or Group Working on Your Event](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--message-people.png) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Get Started for Free](https://manage.ticketfairy.com/registration) ## Run of Show, Day Sheets, Incidents, Risks, Lost Property and Messages - ### Run of show Plan each stage and day minute by minute. Fai drafts it and you lock it. - ### Day sheets Give each department, performer or stage its own day sheet, printed or shared by link with no account. - ### Show day live See now and next, cues, late stages and open incidents together. - ### Incidents Report what happened and where, and alert your safety lead to serious incidents. - ### Risk register Start from Fai's draft and give each risk an owner, a review date and a status. - ### Lost property Log found items with a photo, take lost-item reports from a public page and hand items back to their owners. Fai suggests likely matches. - ### Messages Email or text any team, with templates, a preview of who gets it, scheduling and delivery. ## Plan Your Run of Show and Handle Show Day - [Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it) - [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/guides/share-day-sheets-with-your-on-site-teams) - [Call your show live on show day](https://www.ticketfairy.com/guides/call-your-show-live-on-show-day) - [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event) - [Keep a risk register for your event](https://www.ticketfairy.com/guides/keep-a-risk-register-for-your-event) - [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event) ## Questions About Show Day ### Show day questions #### Can I text my teams? Yes, once text messages are set up for your event. Each message reaches up to 2,000 people, and you see exactly who will get it before you send. #### Who can read incident details? Only your safety team can read sensitive details, and each time someone opens a full report, Ticket Fairy logs who opened it. #### Does my team need an account to read a day sheet? No. Share a day sheet by link and each person opens it on their phone, or print it. [Previous **Accreditation**](https://www.ticketfairy.com/event-operating-system/accreditation) [Next **Site & logistics**](https://www.ticketfairy.com/event-operating-system/site-and-logistics) Ticket Fairy in full: [event ticketing software](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page. ## Ready to Build a Stronger Event Business? Book a live demo and we will switch Event OS on for your events and set up the first one with your team. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started for Free](https://manage.ticketfairy.com/registration) [Talk to Fai Now](#) Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event. No credit card required ## Book a demo call See the referral model that drives 20% more ticket sales on average, learn which campaigns sell tickets, answer buyers faster and keep queues moving. How many tickets do you sell per year? 45-Minute Video Call Pick a Time That Works for You The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)