1. Event Operating System
  2. Site & logistics
  3. Site map & deliveries

Keep Your Site Plan Current and Every Delivery Through the Right Gate

Your site plan changes every week, the PDF the fire service has is already out of date, and on the first build day every truck turns up at once. With Ticket Fairy, you draw your arena, campsites, stages, bars, toilets, first aid and routes to scale on your own plan, and your whole team works from the same map. Fai checks it for the safety essentials your crowd needs. Attendees get a clean map on your event page, and the emergency services and your suppliers get a private link to the live plan. Then you open arrival times at each gate, your suppliers, contractors and traders book every vehicle with its plate and driver, and your gate team checks each one in and out from a phone.

  • One live site plan for your team, attendees and responders
  • Safety essentials checked for the size of your crowd
  • Every vehicle booked into a time and checked in at the gate
Ticket Fairy site map of a festival with the arena, a campsite, the main stage, a bar, toilets, the main gate and an emergency route drawn on the plan

Start From the Plan Your Site Team Already Uses

Upload the site plan your team already works from as an image and draw straight on it. Mark two points you know the distance between, enter it in metres, and every place on the map shows its real size, from the length of a fence line to the area of a campsite. You plan the field you actually have, and nobody measures a pitch twice.

Put a street map or a satellite photo of your venue under the plan, line it up once, and your team draws on the real ground. The map underneath also gives you a quick way to set the scale, or to check the scale you set by hand, so pitch sizes and walking distances are in real metres. Choose how strongly the map shows, so your own drawing stays easy to read.

When the plan changes, upload the new version and everything you drew stays where it was. You keep months of work on the map through every revision of the drawing.

  • Your own plan: the drawing your site team already uses
  • Set the scale: lengths and areas in real metres
  • Map underneath: a street map or satellite photo under your plan
Ticket Fairy dialog asking how far apart two points on the site plan are, in metres

Put Every Stage, Bar, Toilet and Route on One Shared Map

Draw areas for the arena, campsites and car parks, points for stages, bars, food, toilets, first aid, entrances, exits, drinking water and power, and lines for routes and fences. Name each place your way, such as VIP bar or Camping Gold, and link it to a stage or a team. Your whole team opens the same map on a computer, tablet or phone, so the stage manager, the security lead and the bar manager are all looking at this week's plan.

Draw each trader pitch as an area and drag your approved traders onto their pitches, so the trader's pitch number matches the map and their own trader page shows where they are. Enter how many toilets a block holds, and Fai counts them when she checks your map. When your team reports an incident, they can pick the spot on the same site map, so the control room sees where it happened.

Two people can work on the map at the same time. Each place shows who changed it last, and if two of you change the same place at once, the second save is stopped and the map shows your teammate's version, so nobody overwrites a colleague's work by accident.

  • Areas, points and lines: with undo and redo always to hand
  • Linked to stages and teams: the map and your event plan agree
  • Traders on their pitches: each approved trader dragged onto the map
  • Team editing: with who changed each place last
Ticket Fairy site map with the main stage selected and its details: name, type, icon, whether attendees see it and the stage it is linked to

Let Fai Check the Safety Essentials for Your Crowd

Tell Fai how many people you expect at the busiest time, and she checks your map for first aid, ways out, drinking water, toilets and accessible viewing for a crowd that size. She says in plain words what is still missing and how many of each you need, and one press puts the missing point on your plan, ready to drag where it belongs.

It is the check you would otherwise do with a calculator and a printout the night before the safety advisory group meets. Run it again after every change to the plan, and you go into the meeting knowing the essentials are on the map.

Fai can also read your map, add, move or remove a place, link it to a stage or a team, put a trader on a pitch, set the scale and publish or take down the attendee map when you ask her. She shows you each change and waits for your yes before she makes it.

  • Check my map: first aid, ways out, water, toilets and accessible viewing
  • Sized to your crowd: from the people you expect at the busiest time
  • Place it: each missing point added to your plan
Ticket Fairy Check my map dialog for 12,000 people, with first aid, water, ways out and toilets still to add and accessible viewing done

Publish a Clean Map Your Attendees Can Follow

Choose the places attendees need, such as the stages, bars, toilets, entrances and first aid, and publish. Attendees see your plan with only those places, under the line-up on your event page, while your notes, private places and back-of-house areas stay with your team.

Your team's map and the attendee map are separate, so you can carry on with next week's changes without attendees seeing a half-finished plan. When you are ready, Update attendee map lists exactly what attendees will see before it goes live, and you can take the attendee map down at any time. Print the plan with its key for the production office wall, or save it as a PDF for a briefing pack.

  • Only what attendees need: your notes never reach the public map
  • On your event page: under the line-up attendees already read
  • Print: the plan and its key, or saved as a PDF
Ticket Fairy dialog to update the attendee map, listing the places attendees will see

Give Responders and Suppliers a Live Map of the Places They Need

Make a private map link for the fire service, the ambulance crew, an accessibility team or a power supplier. Choose Emergency services, Accessibility, Suppliers or the exact kinds of place, and the link adds them to the public map: exits, routes, first aid and places that must stay clear, or power, water, parking and backstage. Nobody needs to sign in, and the link always shows your site as it is now.

A moved fire point or a new route is on the map the next time the fire service opens the link, so you stop emailing a new PDF after every change. The page shows names, shapes and symbols, never your notes or who is on your team.

Each link counts how often it was opened, so you can see that the safety advisory group is actually using it. Give a link a new address or stop it the moment it reaches someone who should not have it, and Fai can make, renew or stop a map link for you after you confirm.

  • Emergency services: exits, routes, first aid and places to keep clear
  • Accessibility: accessible places, toilets, routes and parking
  • Suppliers: power, water, parking, entrances and backstage
  • Stop or renew: a new address or a stop at any time
Ticket Fairy Make a map link dialog with who it is for, what it shows for emergency services, accessibility or suppliers, and how long it works

Spread Your Deliveries Across the Build Day

Open arrival times for each gate or area, with how many vehicles each one can take, and your build day fills with a steady flow of deliveries. Each time shows how many places are booked and closes when it is full, so a busy morning slot never becomes a queue of lorries on the access road.

Choose who can book each time: your outside teams, your traders or both. A trader load-in and a staging delivery then share the same gates without getting in each other's way. Add what drivers need to know, such as which entrance to use and that hi-vis is required on site, and every team reads it when they book. Times run into the next morning when you need an overnight get-in.

  • Arrival times: by day, gate or area and number of vehicles
  • Who can book it: outside teams, traders, or both
  • What drivers need to know: shown to every team as they book
Ticket Fairy dialog to add an arrival time, with the day, start and end, the gate or area, how many vehicles, who can book it and what drivers need to know

Let Suppliers and Traders Book Their Own Vehicles

Each outside team opens its own page, with no account, picks an arrival time with places left and enters the number plate, vehicle, delivery company, driver and what it brings. They get a reference code and a code the gate can scan, and they can change the details, move the time or cancel until the vehicle arrives. You save the phone calls and the email chains, and every booking arrives complete.

Teams get an email when a delivery is booked, moved, cancelled or decided, and when you change its arrival time. When a supplier phones a booking in, book it for them and email them the code. Move or cancel a delivery and its place goes back to the arrival time for someone else.

For the deliveries that need a second look, such as a crane or an oversized load, add an approval rule. Each matching booking waits for the people named on the rule with its place held, the team reads your reason if you decline, and the gate cannot check it in until it is approved.

  • Bookings on their page: plate, vehicle, driver and load
  • Reference and gate codes: for the driver to show on arrival
  • Approval rules: the people who decide each kind of delivery
Ticket Fairy Deliveries section of an outside team's page, with its booked deliveries, their reference codes and gate codes, and the arrival times it can still book

Run the Gate From a Phone and Know Who Is on Site

Your gate team opens the gate on a phone or tablet and sees how many vehicles are expected, here, gone, late, did not arrive and waiting for approval. They find a vehicle by its code or number plate, check it in, and check it out when it leaves. You always know which suppliers are on site and which are running late.

A vehicle booked for another day asks why you are letting it in first, and a wrong tap is undone in one step. Once an arrival time has ended, mark a vehicle as not arrived, and check it in as usual if it turns up later. Opening the gate and each lookup are recorded, because they show drivers' names and phone numbers.

Ask Fai which deliveries are due this afternoon, or to book, move or cancel a delivery, add an arrival time or check a vehicle in, in your own words. She shows you the change and waits for your yes first.

  • Gate view: every vehicle under its arrival time
  • Reference or number plate: find a vehicle booked for any day
  • Check in and out: with undo, late and did not arrive
Ticket Fairy gate for a festival build day, with the counts of vehicles expected, here and gone, the lookup by reference or number plate, and each vehicle with Check in or Check out

How Organisers Plan Their Site and Deliveries With Ticket Fairy

  • A Greenfield Festival With Camping

    The site manager lines the plan up with a satellite photo, draws three campsites and the arena, and Fai finds two water points short for the expected crowd. The fire service and the ambulance crew get their own map links, and the revised fire lane reaches both of them the day it moves.

  • A Three-Day Build

    Staging, power and catering suppliers book their vehicles into half-hour arrival times at two gates, with the trader load-in on the same gates in the afternoon. The gate team works from a phone, and the production manager sees who is late without picking up the radio.

  • A Conference in an Exhibition Hall

    The organiser draws the hall plan with every room, catering point and accessible toilet, and publishes a map with only the rooms and entrances on the event page. Exhibitors book their stand deliveries into dock times, so the loading bay never jams.

  • A City Running Event

    The route, water stations and first aid points sit on a street map under the plan. The council's accessibility team gets a private link to accessible routes and parking, and attendees see the course map on the event page.

  • A Venue With One Loading Dock

    The venue opens one arrival time per hour on show days and adds an approval rule for delivery bookings. Promoters' suppliers book on their own page, and the dock manager approves each one before it can come through the gate.

Questions About Your Site Map and Deliveries

Site map & deliveries

The event's owners, admins and producers, from Site map and Arrivals and parking on the event's Operations page. If either is not in the list of sections, open it from More sections.

A JPG, PNG or WebP image up to 20 MB and up to 12,000 pixels on its longest side. If your plan is a PDF, export the page as an image first.

Draw on a computer or tablet. On a phone the map is for looking at.

Up to 1,000, and an area can have up to 500 corners.

No. They are common starting points from event safety guidance. Check them against your own safety plan and local rules.

From 1 to 60 days, and 14 days unless you choose otherwise. Anyone with the link can open it until it ends, so stop it or give it a new address if it reaches the wrong person. The link counts openings but cannot name who opened it.

No. The team books on its own page with no sign-in, and the driver shows the code from the booking at the gate.

Up to 500. When it is full, teams can no longer book it. If two teams go for the last place at the same moment, one gets it and the other sees that the time is full. You cannot give a time fewer places than are already booked.

No. A delivery that has arrived cannot be moved or cancelled.

No. Arrivals and parking books arrival times at your gates. Give crew and guests parking on their passes in Accreditation.

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The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners.