1. Features
  2. Sell tickets
  3. Check-in & box office

Get Your Crowd Through the Door Quickly and Sell to Walk-Ups

Your door team scans tickets on their own phones with the Entry Fairy app, each with a login that opens the app and nothing else. Before the day, you decide what each ticket type may do at the door and which wristband its holder gets. On the night, your team sells tickets to walk-ups from the same app, and you follow arrivals hour by hour from your dashboard.

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  • A door team scanning on their own phones
  • The right entry rule and wristband for every ticket
  • Walk-ups sold a ticket at the door
Ticket Fairy hourly check-in report with arrivals by hour against the tickets sold on event day

Get Your Door Team Scanning on Their Own Phones

Invite each person who scans as Door Staff, on your brand for your regular team or on one event for a one-night crew. That login opens the Entry Fairy app and nothing in your dashboard, so it is safe to hand to casual staff, and every admission carries the name of the person who scanned it. The invitation carries the app store links, so your team installs the app themselves the day before. Every phone sees a scan made on another, so a ticket admitted at one entrance shows as already checked in on every other phone, with the time and who scanned it.

  • Door Staff logins: the scanning app and nothing else in your dashboard
  • Entry Fairy app: free from the App Store and Google Play
  • A name on every admission: see later who let each attendee in
Ticket Fairy Add Team Member dialog with the Door Staff permission level for the scanning app

Decide What Each Ticket Lets Its Holder Do at the Door

A ticket admits its holder once, and a second scan is refused as already checked in. Turn on repeat scanning for a ticket type that needs more, such as a weekend pass that comes back once a day or a backstage pass that comes and goes within the hour, and set how many scans each day or each hour allows. Give VIP or the guest list their own doors open and last entry times. The app refuses a refunded, cancelled or replaced ticket and says why in plain words.

  • Repeat-scan rules: daily and hourly limits on each ticket type
  • Door times by ticket type: doors open and last entry for VIP, guest list or early entry
  • Clear refusals: already checked in, refunded, not valid yet or no longer valid
Ticket Fairy Ticket Rules with repeat scanning turned on and a daily and hourly limit

Hand Every Guest the Right Wristband

Match each wristband or badge to the ticket types that get it, with the artwork your wristband printer works from. As a ticket scans, the app shows your door team which band to fasten on, so a day ticket never leaves the gate with a weekend band. Give a band to an add-on as well, such as a campsite band for everyone who bought camping, and a VIP ticket with camping shows both bands. Copy your bands to the next edition when you duplicate the event.

  • Wristbands and badges: one design for each ticket type or group of ticket types
  • Bands for add-ons: a campsite or parking band that follows the add-on
  • Copied with your event: active bands carry over to the copied ticket types
Ticket Fairy Create Credential dialog matching a day wristband to three day tickets

Sell Tickets to Walk-Ups at the Door

Your door team sells tickets from the same Entry Fairy app they scan with. Take cash, or let the buyer tap their card, phone or watch on the back of your team's phone, so there is no card reader to hire or ship. The money goes through the payment processing account your online tickets already use, and a second door, a roaming seller and the box office can all take payments at the same time. When a VIP table booking scans with a balance left to pay, the app shows the amount and your team marks it paid.

  • Box office in the app: sell walk-up tickets from the phone that scans
  • Tap to pay on the phone: buyers tap a card, phone or watch on your team's phone
  • Table balances: the amount still to pay on each table booking
  • Box office sales report: by seller or by date, with cash and card apart
Ticket Fairy Check-In page with the Entry Fairy scanning app download for the door team

Know Who Has Arrived While the Doors Are Open

Open Check-In from your own phone to see arrivals each hour against the tickets you sold, so you can see when the queue builds and when the rush has passed. The same report breaks arrivals down by day, by ticket type, by add-on and by the person scanning. When an attendee at the front of the queue is told they are already inside, search their name or email address to see when their ticket went in and who scanned it. Undo a scan made by mistake, or ask Fai how many are in and whether a guest has arrived.

  • Check-in report: by hour, day, ticket type, add-on and staff member
  • Individual tickets: each ticket's check-in time and who scanned it
  • Unscan a ticket: put a ticket scanned by mistake back to valid
Ticket Fairy Individual Tickets table with each ticket's status, check-in time and who scanned it
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Go Deeper Into Check-in & box office

See each job done in your dashboard, with step-by-step guides and answers to your questions.

Run Your Door, Wristbands and Box Office

  • Entry Fairy scanning app

    Your door team scans tickets on their own iPhone or Android phone, and every phone sees a scan made on another.

  • Door Staff logins

    Give each person who scans their own login that opens the app and nothing in your dashboard, for one event or every event your brand runs.

  • Re-entry rules

    Let a ticket type admit its holder once, once a day or a set number of times each hour, with every limit checked at each scan.

  • Door times by ticket type

    Give a ticket type its own doors open and last entry times, and the app refuses it outside them.

  • Wristbands and badges

    Match each band to its ticket types and add-ons, and the app shows your door team the right one as each ticket scans.

  • Box office and door sales

    Sell walk-up tickets from the scanning app for cash or card, on as many phones as you need.

  • Tap to pay on a phone

    Buyers tap their card, phone or watch on your door team's phone, and the money goes through your existing payment processing account.

  • Box office sales report

    See every box office sale by seller or by date, with cash and card sales shown apart.

  • Check-in report

    Follow arrivals by hour and by day, and split them by ticket type, add-on and the person scanning.

  • Find one attendee

    Search a name or email address to see whether a ticket went in, when, and who scanned it, and undo a mistaken scan.

  • Ask Fai at the door

    Ask Fai how many people have checked in or whether a guest has arrived. She can also invite your door team and set re-entry rules once you approve each change.

  • Guest list tickets

    Send your guest list named tickets that your door team scans like any other.

    Learn more

  • Registration desk and badges

    Check attendees in from a browser and print their name badges at a conference or trade show.

    Learn more

  • Download the apps

    Get Entry Fairy for your door team from the App Store or Google Play, for iPhone, iPad and Android.

    Learn more

  • Tickets in phone wallets

    Buyers keep their tickets in Apple Wallet or Google Wallet as well as in their email, and show the code on their phone at the door.

  • Refused scans report

    See every scan your door team and staff gates turned away, by reason, entrance, hour and ticket type, and spot a ticket shown again at several entrances.

Run the Event Itself With the Event Operating System

Plan, staff and run the production side of your event, from artists and crew to accreditation and show day.

Get Your Door Ready Step by Step

Questions About Check-in & box office

Check-in & box office

No. The Entry Fairy app needs an internet connection to scan tickets, so check the connection at each entrance before the doors open.

No. Door Staff opens the scanning app and nothing in your dashboard, so you can hand it to casual staff for one night.

On a ticket that admits once, the app says it is already checked in and shows when and who admitted it, on any phone. Where you have allowed re-entry, the attendee is admitted again while the ticket is within its limits.

No. The app counts the scans in the 24 hours before each new scan, so the window moves with the ticket. An hourly rule works the same way over the previous hour.

Compatible Android phones, in the country of the payment processing account the event uses. The option appears once the event has a venue and either your business address or the venue's address is complete. If a phone does not offer it, the app names the reason: fix what it names and save, and the option appears within a minute.

As many as you need. Card payments on a phone are set up once on your payment processing account, so no phone needs setting up on its own.

Not in your dashboard. The check-in report breaks arrivals down by hour, day, ticket type, add-on and the person scanning, and each phone shows its own running count.

They have their own card on Performance, beside your net revenue. The net revenue card names the combined figure, including cash taken at the door, when you point at it.

Ticket Fairy in full: online ticketing system, with the features, pricing and support behind this page.

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