--- title: "Ticket Scanning App, Wristbands and Box Office Sales" description: "Get your door team scanning tickets on their own phones, set re-entry rules and wristbands for each ticket type, sell to walk-ups and see who has arrived." canonical: "https://www.ticketfairy.com/features/check-in-and-box-office" --- # Ticket Scanning App, Wristbands and Box Office Sales 1. [Features](https://www.ticketfairy.com/features) 2. Sell tickets 3. Check-in & box office # Get Your Crowd Through the Door Quickly and Sell to Walk-Ups Your door team scans tickets on their own phones with the Entry Fairy app, each with a login that opens the app and nothing else. Before the day, you decide what each ticket type may do at the door and which wristband its holder gets. On the night, your team sells tickets to walk-ups from the same app, and you follow arrivals hour by hour from your dashboard. [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - A door team scanning on their own phones - The right entry rule and wristband for every ticket - Walk-ups sold a ticket at the door ![Ticket Fairy hourly check-in report with arrivals by hour against the tickets sold on event day](https://www.ticketfairy.com/embeds/posters/marketing-check-in--hourly-report.png) ## Get Your Door Team Scanning on Their Own Phones Invite each person who scans as Door Staff, on your brand for your regular team or on one event for a one-night crew. That login opens the Entry Fairy app and nothing in your dashboard, so it is safe to hand to casual staff, and every admission carries the name of the person who scanned it. The invitation carries the app store links, so your team installs the app themselves the day before. Every phone sees a scan made on another, so a ticket admitted at one entrance shows as already checked in on every other phone, with the time and who scanned it. - **Door Staff logins**: the scanning app and nothing else in your dashboard - **Entry Fairy app**: free from the App Store and Google Play - **A name on every admission**: see later who let each attendee in ![Ticket Fairy Add Team Member dialog with the Door Staff permission level for the scanning app](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png) ## Decide What Each Ticket Lets Its Holder Do at the Door A ticket admits its holder once, and a second scan is refused as already checked in. Turn on repeat scanning for a ticket type that needs more, such as a weekend pass that comes back once a day or a backstage pass that comes and goes within the hour, and set how many scans each day or each hour allows. Give VIP or the guest list their own doors open and last entry times. The app refuses a refunded, cancelled or replaced ticket and says why in plain words. - **Repeat-scan rules**: daily and hourly limits on each ticket type - **Door times by ticket type**: doors open and last entry for VIP, guest list or early entry - **Clear refusals**: already checked in, refunded, not valid yet or no longer valid ![Ticket Fairy Ticket Rules with repeat scanning turned on and a daily and hourly limit](https://www.ticketfairy.com/embeds/posters/marketing-tickets--scan-rules.png) ## Hand Every Guest the Right Wristband Match each wristband or badge to the ticket types that get it, with the artwork your wristband printer works from. As a ticket scans, the app shows your door team which band to fasten on, so a day ticket never leaves the gate with a weekend band. Give a band to an add-on as well, such as a campsite band for everyone who bought camping, and a VIP ticket with camping shows both bands. Copy your bands to the next edition when you duplicate the event. - **Wristbands and badges**: one design for each ticket type or group of ticket types - **Bands for add-ons**: a campsite or parking band that follows the add-on - **Copied with your event**: active bands carry over to the copied ticket types ![Ticket Fairy Create Credential dialog matching a day wristband to three day tickets](https://www.ticketfairy.com/embeds/posters/marketing-credentials--create-credential.png) ## Sell Tickets to Walk-Ups at the Door Your door team sells tickets from the same Entry Fairy app they scan with. Take cash, or let the buyer tap their card, phone or watch on the back of your team's phone, so there is no card reader to hire or ship. The money goes through the payment processing account your online tickets already use, and a second door, a roaming seller and the box office can all take payments at the same time. When a VIP [table booking](https://www.ticketfairy.com/event-ticketing/table-booking-software) scans with a balance left to pay, the app shows the amount and your team marks it paid. - **Box office in the app**: sell walk-up tickets from the phone that scans - **Tap to pay on the phone**: buyers tap a card, phone or watch on your team's phone - **Table balances**: the amount still to pay on each table booking - **Box office sales report**: by seller or by date, with cash and card apart ![Ticket Fairy Check-In page with the Entry Fairy scanning app download for the door team](https://www.ticketfairy.com/embeds/posters/marketing-check-in--download-the-app.png) ## Know Who Has Arrived While the Doors Are Open Open Check-In from your own phone to see arrivals each hour against the tickets you sold, so you can see when the queue builds and when the rush has passed. The same report breaks arrivals down by day, by ticket type, by add-on and by the person scanning. When an attendee at the front of the queue is told they are already inside, search their name or email address to see when their ticket went in and who scanned it. Undo a scan made by mistake, or ask Fai how many are in and whether a guest has arrived. - **Check-in report**: by hour, day, ticket type, add-on and staff member - **Individual tickets**: each ticket's check-in time and who scanned it - **Unscan a ticket**: put a ticket scanned by mistake back to valid ![Ticket Fairy Individual Tickets table with each ticket's status, check-in time and who scanned it](https://www.ticketfairy.com/embeds/posters/marketing-check-in--individual-tickets.png) [Get Started for Free](https://manage.ticketfairy.com/registration) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) **Get this page as a PDF** Read it later or share it with your team. We email you a link to the PDF. What to put in your PDF Enter your email We will email you this deck. We may also email you now and then about Ticket Fairy features that can help your events. You can unsubscribe at any time with one click. ## Go Deeper Into Check-in & box office See each job done in your dashboard, with step-by-step guides and answers to your questions. - [Door scanning Your door team scans tickets with the Entry Fairy app on their own phones, the app checks each ticket type's re-entry rules, door times and wristband, and you follow arrivals live. See how it works](https://www.ticketfairy.com/features/check-in-and-box-office/door-scanning-and-entry) - [Mobile tickets Buyers get QR code tickets by email, in their account and in their phone wallet, and anyone who scans your quick-buy code can pay with Apple Pay or Google Pay and no account. See how it works](https://www.ticketfairy.com/features/check-in-and-box-office/mobile-tickets-and-quick-buy) ## Run Your Door, Wristbands and Box Office - ### Entry Fairy scanning app Your door team scans tickets on their own iPhone or Android phone, and every phone sees a scan made on another. - ### Door Staff logins Give each person who scans their own login that opens the app and nothing in your dashboard, for one event or every event your brand runs. - ### Re-entry rules Let a ticket type admit its holder once, once a day or a set number of times each hour, with every limit checked at each scan. - ### Door times by ticket type Give a ticket type its own doors open and last entry times, and the app refuses it outside them. - ### Wristbands and badges Match each band to its ticket types and add-ons, and the app shows your door team the right one as each ticket scans. - ### Box office and door sales Sell walk-up tickets from the scanning app for cash or card, on as many phones as you need. - ### Tap to pay on a phone Buyers tap their card, phone or watch on your door team's phone, and the money goes through your existing payment processing account. - ### Box office sales report See every box office sale by seller or by date, with cash and card sales shown apart. - ### Check-in report Follow arrivals by hour and by day, and split them by ticket type, add-on and the person scanning. - ### Find one attendee Search a name or email address to see whether a ticket went in, when, and who scanned it, and undo a mistaken scan. - ### Ask Fai at the door Ask Fai how many people have checked in or whether a guest has arrived. She can also invite your door team and set re-entry rules once you approve each change. - ### Guest list tickets Send your guest list named tickets that your door team scans like any other. [Learn more](https://www.ticketfairy.com/features/guest-lists-and-comps) - ### Registration desk and badges Check attendees in from a browser and print their name badges at a conference or trade show. [Learn more](https://www.ticketfairy.com/event-operating-system/registration-and-badges) - ### Download the apps Get Entry Fairy for your door team from the App Store or Google Play, for iPhone, iPad and Android. [Learn more](https://download.ticketfairy.com/) - ### Tickets in phone wallets Buyers keep their tickets in Apple Wallet or Google Wallet as well as in their email, and show the code on their phone at the door. - ### Refused scans report See every scan your door team and staff gates turned away, by reason, entrance, hour and ticket type, and spot a ticket shown again at several entrances. ## See It in Your Dashboard - ![Ticket Fairy Credentials list with weekend, VIP, day ticket and campsite wristbands and a crew badge](https://www.ticketfairy.com/embeds/posters/marketing-credentials--credentials.png) Keep every wristband and badge for your event in one list, matched to the tickets that get them. - ![Ticket Fairy ticket type options with its own doors open and last entry times](https://www.ticketfairy.com/embeds/posters/marketing-ticket-page-form--door-times.png) Give VIP or early entry tickets their own doors open and last entry times. - ![Ticket Fairy Refused scans report with the totals at the door and each reason a scan was refused](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans.png) See every ticket your door team turned away and why, so you can spot a problem early. ## Run the Event Itself With the Event Operating System Plan, staff and run the production side of your event, from artists and crew to accreditation and show day. - [Give Every Fan a Smooth Day From the Box Office to the Bar A box office that balances, ages checked once, VIP guests looked after, merch stocked, fans guided through their day and cashless payments on every wristband. Front of house](https://www.ticketfairy.com/event-operating-system/front-of-house) - [Get Every Attendee Checked In and Wearing Their Badge Fast Attendees checked in and badged at your desk or a self-service kiosk, with volunteers working the desk from a link. Registration & badges](https://www.ticketfairy.com/event-operating-system/registration-and-badges) - [Give Crew, Artists, Traders and Press the Right Access The right pass for everyone who works your event, handed out at your desk and checked at your staff gates. Accreditation](https://www.ticketfairy.com/event-operating-system/accreditation) ## Get Your Door Ready Step by Step - [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team) - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) - [Set ticket entry and repeat-scan rules](https://www.ticketfairy.com/guides/set-ticket-entry-and-repeat-scan-rules) - [Assign wristbands to each ticket type](https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type) ## Questions About Check-in & box office ### Check-in & box office #### Does scanning work without a signal? No. The Entry Fairy app needs an internet connection to scan tickets, so check the connection at each entrance before the doors open. #### Can a Door Staff login see my sales? No. Door Staff opens the scanning app and nothing in your dashboard, so you can hand it to casual staff for one night. #### What does my door team see if the same ticket is scanned twice? On a ticket that admits once, the app says it is already checked in and shows when and who admitted it, on any phone. Where you have allowed re-entry, the attendee is admitted again while the ticket is within its limits. #### Does a once-a-day re-entry rule reset at midnight? No. The app counts the scans in the 24 hours before each new scan, so the window moves with the ticket. An hourly rule works the same way over the previous hour. #### Which phones can take card payments at the door? Compatible Android phones, in the country of the payment processing account the event uses. The option appears once the event has a venue and either your business address or the venue's address is complete. If a phone does not offer it, the app names the reason: fix what it names and save, and the option appears within a minute. #### How many phones can scan and sell at once? As many as you need. Card payments on a phone are set up once on your payment processing account, so no phone needs setting up on its own. #### Can I see how many people came through each gate? Not in your dashboard. The check-in report breaks arrivals down by hour, day, ticket type, add-on and the person scanning, and each phone shows its own running count. #### Are box office sales in my net revenue? They have their own card on Performance, beside your net revenue. The net revenue card names the combined figure, including cash taken at the door, when you point at it. ## Explore More of Ticket Fairy - [Run Your Guest List Without a Spreadsheet Send guests free tickets that scan at the door, upload a whole list at once and give partners an allocation they hand out themselves. Guest lists & comps](https://www.ticketfairy.com/features/guest-lists-and-comps) - [Earn More From Every Buyer With Extras They Want Parking, camping, merchandise and upgrades sold with the ticket, VIP tables booked with a deposit and passes that cover several of your events. Add-ons & upsells](https://www.ticketfairy.com/features/add-ons-and-upsells) - [Sell the Right Ticket at the Right Price at the Right Time Ticket types with their own price, allocation, limits and door times, release tiers that open by themselves, categories for day and weekend tickets and tickets held back for guests. Ticket types & pricing](https://www.ticketfairy.com/features/ticket-types-and-pricing) - [Give Your Team the Right Access and Keep Every Account Safe Invite your team with the access each job needs, protect every sign-in, and find your way around your dashboard from your first day. Teams & security](https://www.ticketfairy.com/features/teams-and-security) [Previous **Guest lists & comps**](https://www.ticketfairy.com/features/guest-lists-and-comps) [Next **Referral rewards**](https://www.ticketfairy.com/features/referral-marketing) Ticket Fairy in full: [online ticketing system](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page. ## Sell more tickets. Build the crowd that comes back. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started](https://manage.ticketfairy.com/welcome) [Talk to Fai Now](#) Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event. No credit card required ## Book a demo call See the referral model that drives 20% more ticket sales on average, learn which campaigns sell tickets, answer buyers faster and keep queues moving. How many tickets do you sell per year? 45-Minute Video Call Pick a Time That Works for You --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)